[otrs] Unique from address in a model response
Hello, Sorry if I insist with this request. I did not found a solution for having a unique from address in a model response, in order to use this model regardless the queue. Could anyone help me telling me where and what have I do modify in the configuration? Thank a lot. Aina. Alina Florea a écrit : Hello all, I have to create a model response that could be used with the same from email adresses despite the queue where the ticket belongs to. For example: I have two queues: Queue1 and Queue2, each with their own email address used to send email. From tickets who are in Queue1, I need to aswer with a model response that use the email address of Queue2. This was possible in OTRS 1.3. I have migrated to OTRS 2.0.4 and now the model witch is supposed to use one single email address to respond from, is using the address of the queue where the ticket belongs to. The only workaround founded, was to manualy move the ticket from one queue to another, to choose the model response, to send the email and to move back the ticket at his original place. All that, because I need to have, sometimes, a unique answer from address. Could anyone help me and tell me what have I to change? And where? ... or if it still possible in this version? Thank you in advance for the help. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] A question about a model response
Hello all, I have to create a model response that could be used with the same from email adresses despite the queue where the ticket belongs to. For example: I have two queues: Queue1 and Queue2, each with their own email address used to send email. From tickets who are in Queue1, I need to aswer with a model response that use the email address of Queue2. This was possible in OTRS 1.3. I have migrated to OTRS 2.0.4 and now the model witch is supposed to use one single email address to respond from, is using the address of the queue where the ticket belongs to. The only workaround founded, was to manualy move the ticket from one queue to another, to choose the model response, to send the email and to move back the ticket at his original place. All that, because I need to have, sometimes, a unique answer from address. Could anyone help me and tell me what have I to change? And where? ... or if it still possible in this version? Thank you in advance for the help. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Crontab again
Hi all, Because the crontab problem I had is not still resolved, I have tried to uninstall and to reinstall the crontab for the user otrs. So, as otrs user (su - otrs) I have checked to have an empty crontab in order to reinstall the cron. After that I have launched: ./Cron.sh start from /opt/otrs/bin I have this message: /opt/ptrs/var/tmp/otrs-crpn-tmp.4284: No such file or directory failed Can anyone help me with this error message? Thank you. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Also about otrs cronjobs
Hi, To have otrs cron jobs errors read otrs user mail su -s /bin/bash otrs mail I have permission denied when I try this command. I have also typed: su otrs pwd the result is that I am still as root. Maybe that is the problem. Could someone advice? Thanks in advance. Alina. Bye Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] web: http://www.bnu.fr Alina Florea a écrit : Hello all, I have also a problem with otrs cronjobs. A have followed the instructions in the manual, I have installed the cronjobs as otrs user (su otrs). I have executed the ./Cron.sh command. I have not any error message but the crontab seems not working because I do not receive any mails in OTRS. When typing crontab -l -u otrs I can see all the entries of the crontab, as in the documentation. Where could the problem be? Is there some rights that otrs user has not? What are the permissions of job scripts? To force the receive of new emails in OTRS I have add a script in /etc/cron.hourly lines witch contains the line: /opt/otrs/bin/PostMasterPOP3.pl /dev/null The inconevient is that the fetch emails is done only one time in an hour and the most important is that if I log off from root, I do not receive any email at all. In fact I must stay logged in as root in order to have the cron.hourly launched. What have I change in order to make otrs crontab working or at least to have cron.hourly running even if I am not login. Thank yo for your help. Best regards, Alina Florea ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- --- Alina Florea Ritme Informatique 34 bd Haussmann 75009 Paris France Tel: +33 (0)1 42 46 00 42 Fax: +33 (0)1 42 46 00 33 http://www.ritme.com [EMAIL PROTECTED] : [EMAIL PROTECTED] --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Also about otrs cronjobs
Sorry, but I made a mistake... I have type whoami and not pwd. Sorry again. So after whoami I have noticed that I am still connected as root and not as otrs. Thank you in advanced for your help. Alina. Jeremy Monnet a écrit : On 4/27/06, Alina Florea [EMAIL PROTECTED] wrote: Hi, To have otrs cron jobs errors read otrs user mail su -s /bin/bash otrs mail I have permission denied when I try this command. I have also typed: su otrs pwd pwd will give you only the current working directory, which will NOT be changed by just su. If you want to know who you are, try whoami. If you want to get the environnement of the user, you should issue su - otrs (this would bring you to the otrs home directory). Notice the - which forces the use of the user's environnement, instead of keeping the previous user's environnement. Jeremy -- Linux Registered User #317862 Linux From Scratch Registered User #16571 Please do not send me .doc, .xls, .ppt, as I will *NOT* read them. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ -- --- Alina Florea Ritme Informatique 34 bd Haussmann 75009 Paris France Tel: +33 (0)1 42 46 00 42 Fax: +33 (0)1 42 46 00 33 http://www.ritme.com [EMAIL PROTECTED] : [EMAIL PROTECTED] --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Also about otrs cronjobs
Hello all, I have also a problem with otrs cronjobs. A have followed the instructions in the manual, I have installed the cronjobs as otrs user (su otrs). I have executed the ./Cron.sh command. I have not any error message but the crontab seems not working because I do not receive any mails in OTRS. When typing crontab -l -u otrs I can see all the entries of the crontab, as in the documentation. Where could the problem be? Is there some rights that otrs user has not? What are the permissions of job scripts? To force the receive of new emails in OTRS I have add a script in /etc/cron.hourly lines witch contains the line: /opt/otrs/bin/PostMasterPOP3.pl /dev/null The inconevient is that the fetch emails is done only one time in an hour and the most important is that if I log off from root, I do not receive any email at all. In fact I must stay logged in as root in order to have the cron.hourly launched. What have I change in order to make otrs crontab working or at least to have cron.hourly running even if I am not login. Thank yo for your help. Best regards, Alina Florea ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Response format
Hi Christian,
Thank you for your answer.
It works now.
I would like to know what I have to modify (again) to be able to choose
a modele response when I make a new ticket. In fact, I can choose a
modele when I replay to a ticket but I canot see the models response
when I make a new ticket.
Thank you in advance.
Alina.
Christian Schoepplein a écrit :
Hi Alina,
On Wed, Apr 19, 2006 at 02:23:27PM +0200, Alina Florea wrote:
When I replay to an email I have my answer always at the and of the
original message.
Do you know what I have to modify in the configuration in order to have
my answer before the original message?
Insert the following into your Kernel/Config.pm file:
--- beginn --
# ms_style
$Self-{'Ticket::Frontend::ResponseFormat'} = '$QData{Salutation}
$QData{StdResponse}
$QData{Signature}
$QData{OrigFrom} $Text{wrote}:
$QData{Body}
';
--- end ---
Alina.
Ciao,
Christian
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--
---
Alina Florea
Ritme Informatique
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75009 Paris France
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Fax: +33 (0)1 42 46 00 33
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[otrs] Response format
Hello, When I replay to an email I have my answer always at the and of the original message. Do you know what I have to modify in the configuration in order to have my answer before the original message? Thanks. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Can't receive mail in OTRS
Hi, I have a problem with receiving mail in OTRS. When I execute bin/PostMasterPOP3.pl I have the error: Can't connect to 127.0.0.1 Traceback (4740) Module: main::Fetchmail Line:154 Module: ./PostMasterPOP3.pl Can anyone help me to fix this problem? Thanks. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Can't receive mail in OTRS
PS: I can send emails through OTRS, I can see my tickets (I have imported the old database into a new server). I am using OTRS 2.0.4 on Fedora3. Thanks for any any help. Alina. Alina Florea a écrit : Hi, I have a problem with receiving mail in OTRS. When I execute bin/PostMasterPOP3.pl I have the error: Can't connect to 127.0.0.1 Traceback (4740) Module: main::Fetchmail Line:154 Module: ./PostMasterPOP3.pl Can anyone help me to fix this problem? Thanks. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- --- Alina Florea Ritme Informatique 34 bd Haussmann 75009 Paris France Tel: +33 (0)1 42 46 00 42 Fax: +33 (0)1 42 46 00 33 http://www.ritme.com [EMAIL PROTECTED] : [EMAIL PROTECTED] --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] New ticket configuration
Hi again, Thank for your replay, Richard. All works fine now. I have another question: When I make a new email ticket I don't see the option where I can choose an answer from my models. What configuration change must I do (if its possible) in order to have this option. I can choose from my models when I replay to a ticket, but not when creating a new ticket. Thanks for your help. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] OTRS/Mysql question
Hello, I have an mysql error message when trying to import the dump file obtained from a backuped database into a new database. I use the command: mysql -u root otrs mysql.sql I have the error message: error 1050: Table 'article' already exists. I have tried to make a new database and to drop down the dump file but I have the same error. Do you have any idea? Any help would be appreciated. Kind regards, Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Moving database from one server to another
Hi everybody, I have installed OTRS 2.0.4 on a new server and I want to move the database from the old server (OTRS 1.0.3) to the new one. Both OS ar Fedora Core 3. I have backuped the database from the old server using mysql_hourly.sh and I have used the following command to charge the mysql database into the new one: mysql -u root -p test mysql.sql Now, when I try to connect to OTRS I have the following message: Can't insert session id! at ...//Kernel/system/AutSession/DB.pm line 198 What have I did wrong? If anyone has altready moved a database and worked, any advice will be appreciate. Best regards. Alina Florea. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Database connection problem
Hi, I have installed OTRS 2.0.4 on a Fedora Core 3. I have an error message Can't connect to database (Can't connect to local MySQL server trough socket '/var/lib/mysql/mysql.soc'. I have this message at the third step when using the web installer (Chapter3: Installation of OTRS framework, pp: 25, on the OTRS documentation) Has anyone an answer for me? Another question is: I have OTRS 1.3 istalled on another server (Fedora Core 3). The connection is very slow: when connecting, when sending an email, when open a ticket. Sometimes we have to wait 2-3 minutes for a ticket to open. Have you any idea? The sql data base has 300Mo. The server has enough freespace and 512 Mo Ram. Any help will be appreciate. Thanks. Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] OTRS on Mac?
Hi, Is OTRS compatible with Mac systems? Thanks for your answer and best regards, Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] OTRS on Mac?
Sorry, I was to quick. I find the answer. Alina Alina Florea a écrit : Hi, Is OTRS compatible with Mac systems? Thanks for your answer and best regards, Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Help about creating a draft file
Hello everybody, I am quite new in using OTRS... I would like to know if there is possibilty to create a draft queue. I meen, to have a queue where to put all the emails you want to send later, once you are sure you want to send it. I am using OTRS 1.3. I would appreciate any sugestion and help. Best regards, Alina Florea ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
