[otrs] Max attachment size?
PostMasterPOP3.pl produces the occasional error: Invalid conversion in sprintf: "%'" at /usr/perl5/5.6.1/lib/sun4-solaris-64int/Sys/Syslog.pm line 241, line 4. Which I believe is related to email attachments being too large. Does anyone know what the maximum size is, and if it can be increased? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Reply All
OTRS currently generates a automatic response for new tickets. Problem is, the response is only sent to the email of the person who sent the request. If there were any people CC'ed on the original email, they don't get the auto response. Is there an option somewhere to configure a reply-all for auto responses? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Adding new field on Phone-Ticket screen
I have made the following modifications to
Kernel/Output/HTML/Standard/AgentTicketPhoneNew.dtl
$Text{"Chargeable? (Y/N)"}:
$Data{"TicketFreeTextField4"}
This works ok, and displays a text box on the Phone-Ticket screen when
creating a new ticket.
I can enter Y or N, and create the ticket ok.
The problem is the database is not updating the FREETEXT4 column on the
TICKET table, when I create a new ticket.
Probably need to make some more modifications to a file somewhere ???
Can anyone point me in the right direction ?
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[otrs] Re: Cant view closed tickets
Resolution was to make the following changes to /usr/local/otrs/kernel/output/HTML/standard/AgentTicketSearchResult.dtl. Change AgentZoom on line 43 to AgentTicketZoom. Also changed /usr/local/otrs/kernal/output/HTML/standard/AgentTicketSearchResultShort.dtl. Changed AgentZoom on line 62 to AgentTicketZoom Jason Rogers wrote: Further to this issue: The link from the StatusView module, which works, is: href="/otrs/index.pl?Action=AgentTicketZoom&TicketID=66&ArticleID=187&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1" onmouseover="window.status='Zoom'; return true;" onmouseout="window.status='';">147 The link from the search module, which doesn't work, is: href="/otrs/index.pl?Action=AgentZoom&TicketID=66&ArticleID=184&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1" onmouseover="window.status='Zoom'; return true;" onmouseout="window.status='';">147 The difference being it works when AgentTicketZoom is evoked, but not when AgentZoom is evoked. Can anyone suggest a workaround for this? Partial solution to this, I can view closed tickets in the StatusView module.But I need to do the same from the Search module. Does anybody else have the same problem where they can't view closed tickets from the Search module? Jason Rogers wrote: I can use the search function to get a list of closed tickets. When I click on the ticket, it takes me back to the main page. It wont open the ticket for me to view. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Re: Cant view closed tickets
Further to this issue: The link from the StatusView module, which works, is: href="/otrs/index.pl?Action=AgentTicketZoom&TicketID=66&ArticleID=187&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1" onmouseover="window.status='Zoom'; return true;" onmouseout="window.status='';">147 The link from the search module, which doesn't work, is: href="/otrs/index.pl?Action=AgentZoom&TicketID=66&ArticleID=184&QueueID=6&Session=100eda610d765a6b6d68e919e25fafeab1" onmouseover="window.status='Zoom'; return true;" onmouseout="window.status='';">147 The difference being it works when AgentTicketZoom is evoked, but not when AgentZoom is evoked. Can anyone suggest a workaround for this? Partial solution to this, I can view closed tickets in the StatusView module.But I need to do the same from the Search module. Does anybody else have the same problem where they can't view closed tickets from the Search module? Jason Rogers wrote: I can use the search function to get a list of closed tickets. When I click on the ticket, it takes me back to the main page. It wont open the ticket for me to view. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Re: Cant view closed tickets
Partial solution to this, I can view closed tickets in the StatusView module.But I need to do the same from the Search module. Does anybody else have the same problem where they can't view closed tickets from the Search module? Jason Rogers wrote: I can use the search function to get a list of closed tickets. When I click on the ticket, it takes me back to the main page. It wont open the ticket for me to view. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Cant view closed tickets
I can use the search function to get a list of closed tickets. When I click on the ticket, it takes me back to the main page. It wont open the ticket for me to view. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Wrong From address in automatically generated email
In "Auto Response Management", I've set "Auto Response From" to one of our internal email addresses. OTRS generates automatic emails back, but the From address is "[EMAIL PROTECTED]", not the email address I've entered. Anyone know why? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] help with Oracle connection
Resolved.Problem was it could not resolve the IP address for 'localhost' Jason Rogers wrote: I am getting a Message: Error while trying to retrieve text for error ORA-12541 (DBD ERROR: OCIServerAttach) error when trying to connect to a Oracle 9 database. Despite the error message, the listener is running, and I can connect to the OTRS user with other third party apps( like TOAD ). I suspect perhaps some kind of environment settings not correct? I need to understand more about how OTRS makes a connection to a Oracle database so I can investigate further. Any pointers? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Message: Need Search, UserLogin or PostMasterSearch!
Update on this, the error only occurs when the "From:" field is null. If I enter any text into this field, and then click on the customer search button, its ok. Is it possible to get a drop down list of values for customers ? help, I get this message when I click on the search customer button, when entering a phone call / new ticket: Message: Need Search, UserLogin or PostMasterSearch! Traceback (28986): Module: Kernel::System::CustomerUser::DB::CustomerSearch (v1.36) Line: 116 Module: Kernel::System::CustomerUser::CustomerSearch (v1.22) Line: 154 Module: Kernel::Modules::AgentTicketPhone::Run (v1.12) Line: 607 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Message: Need Search, UserLogin or PostMasterSearch!
help, I get this message when I click on the search customer button, when entering a phone call / new ticket: Message: Need Search, UserLogin or PostMasterSearch! Traceback (28986): Module: Kernel::System::CustomerUser::DB::CustomerSearch (v1.36) Line: 116 Module: Kernel::System::CustomerUser::CustomerSearch (v1.22) Line: 154 Module: Kernel::Modules::AgentTicketPhone::Run (v1.12) Line: 607 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] help with Oracle connection
I am getting a Message: Error while trying to retrieve text for error ORA-12541 (DBD ERROR: OCIServerAttach) error when trying to connect to a Oracle 9 database. Despite the error message, the listener is running, and I can connect to the OTRS user with other third party apps( like TOAD ). I suspect perhaps some kind of environment settings not correct? I need to understand more about how OTRS makes a connection to a Oracle database so I can investigate further. Any pointers? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
