Re: [otrs] otrs-fetching mails from mail server
Hi Rory
Thanks a lot for your help.my otrs is now working fine .now i can able to
fetch mail for every 1 minute.
thanks a lot man.
On Thu, Sep 17, 2009 at 7:29 PM, otrs-requ...@otrs.org wrote:
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Today's Topics:
1. Re: otrs-fetching mails from mail server (Rory)
2. Re: survey module (Walter R. Moore)
3. Setting up a role hierarchy in OTRS (Kaul, Sunjay)
4. Re: Install OTRS 2.2.5 on Windows XP machine (Lev Davidovich)
--
Message: 1
Date: Thu, 17 Sep 2009 13:41:39 +0100
From: Rory rcler...@gmail.com
Subject: Re: [otrs] otrs-fetching mails from mail server
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID:
78a1e3790909170541s1548d8f9t6fde9100d6dde...@mail.gmail.com
Content-Type: text/plain; charset=ISO-8859-1
Hi Karthick,
The documentation you are looking at is at
http://doc.otrs.org/2.4/en/html/x531.html#cronjobs
There are 2 directories for you to consider;
1) /opt/otrs/var/cron
2) /opt/otrs/bin/
In directory 1 there is a list of files ending in .dist. These files
contain details for scheduling different functions of the otrs system.
If you have configured your e-mail through the PostMaster Mail Account
menu in the otrs web interface (not throught the config files) you
will be interested in the postmaster_mailbox.dist file.
This file will be used to add a crontab entry for the
PostMasterMailbox.pl perl script which gets your mail and puts it into
your database.
You need to change the filename postmaster_mailbox.dist to
postmaster_mailbox
This will cause the the postmaster_mailbox settings to be included in
your crontab later.
Open the postmaster_mailbox file for editing.
Look for the line;
*/10 * * * *$HOME/bin/PostMasterMailbox.pl /dev/null
This is the standard syntax for a crontab entry. Change the 10 to a
1. This will tell the system you want to execute the script
mentioned every 1 minute (instead of every 10). If you want to do
something different then look up how to write a crontab entry for more
instructions.
Save and close the file.
You have now prepared what you want to be added to crontab.
The next step will over write your current crontab so it would be best
to list the contents (crontab -l) and back them up.
Change to your otrs user if you are not already that user (usually
just otrs), su - otrs
Once you are the otrs user change to directory 2, /opt/otrs/bin/
Now execute the command;
./Cron.sh start
This will add the details from the file in directory 1 to your
crontab. Check your crontab to make sure what you want to be there is
actually there (crontab -l)
If your entry for the PostMasterMailbox.pl is there then your job is
scheduled and will run every minute.
Test it by sending a mail to the otrs account you created.
I hope that works for you,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/9/17 Karthick B bkarthic...@gmail.com:
HI Rory
Am working in RHEL 5.3 and otrs also installed on the same machine
--
Message: 2
Date: Thu, 17 Sep 2009 09:13:47 -0400
From: Walter R. Moore moor...@eckerd.edu
Subject: Re: [otrs] survey module
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID: 4ab2360b.6010...@eckerd.edu
Content-Type: text/plain; charset=iso-8859-1
Yes, I've got the surveys set as Master.. they just never trigger... the
system is not getting as far as trying to send them.
Two follow-ups..
Does my $Self-{'Ticket::EventModulePost'}-{'99-SurveySendRequest'}
look like yours?
What logging happens when a survey is sent? I have no log entries, good
or bad, about surveys, which leads me to conclude the trigger itself is
not working.
Aquiles Cohen wrote:
$Self-{'Survey::NotificationBody'} = Estimado Usuario,
Gracias por utilizar nuestros servicios. Ayudenos a mejorar
nuestra atenci?n y nuestros servicios.
Por favor atienda la siguiente encuesta para el Sistema de Gesti?n
Integrado de la Universidad.
OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/OTRS_CONFIG_ScriptAlias
public.pl?Action=PublicSurveyPublicSurveyKey=OTRS_PublicSurveyKey
Gracias por su ayuda!
Proceso de Gestion de TIC
;
$Self-{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros
servicios!';
$Self-{'Survey::NotificationSender'} = 'qual...@midominio.edu.co'
mailto:'qual...@midominio.edu.co';
$Self-{'Survey
Re: [otrs] otrs-fetching mails from mail server
HI Rory Am working in RHEL 5.3 and otrs also installed on the same machine On Thu, Sep 17, 2009 at 7:02 AM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. otrs-fetching mails from mail server (Karthick B) 2. Re: otrs-fetching mails from mail server (Rory) 3. Couple of questions on Notifications (Gustavo Montes) 4. Tr : Can't solve : Panic, no user data found (olivier.villege...@sic.nc) -- Message: 1 Date: Wed, 16 Sep 2009 21:17:17 +0530 From: Karthick B bkarthic...@gmail.com Subject: [otrs] otrs-fetching mails from mail server To: otrs@otrs.org Message-ID: 844c48950909160847w1e6aa5ado6d350a09a4f36...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 HI I'm new to otrs.i have installed otrs and configured.everything is working fine.i can able to fetch the mails from mail server via postmastermail account. now i want to fetch the mail for every minute. i read the otrs doccument.but i can't understand..can any1 tell me how to do..pls tell me which file to edit and which service should i start so i can fetch my mails for every minute. -- Regards, B.Karthick. -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20090916/a251a716/attachment-0001.html -- Message: 2 Date: Wed, 16 Sep 2009 16:57:54 +0100 From: Rory rcler...@gmail.com Subject: Re: [otrs] otrs-fetching mails from mail server To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 78a1e3790909160857t2620135bi27fd5f33a8045...@mail.gmail.com Content-Type: text/plain; charset=ISO-8859-1 Hi, Are you working on a Linux system or a Windows system? Cheers, Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/16 Karthick B bkarthic...@gmail.com: HI I'm new to otrs.i have installed otrs and configured.everything is working fine.i can able to fetch the mails from mail server via postmastermail account. now i want to fetch the mail for every minute. i read the otrs doccument.but i can't understand..can any1 tell me how to do..pls tell me which file to edit and which service should i start so i can fetch my mails for every minute. -- Regards, B.Karthick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Message: 3 Date: Wed, 16 Sep 2009 11:02:56 -0500 From: Gustavo Montes gustavo.mon...@gmail.com Subject: [otrs] Couple of questions on Notifications To: OTRS Mailing List otrs@otrs.org Message-ID: 82432aea0909160902y2ca09adfma1b77b51b8258...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 Hey, I have a few questions regarding setting up notifications on OTRS (2.4.4). I see in the Admin section two different sections for notifications: [Notification] and [Notification (Event)]: 1. What is te main difference between these two options? When are the notifications from [Notification] section activated/triggered? 2. Can I use HTML to format the notifications sent from the [Notification (Event)] section? If so, should I turn it on somewhere? 3. When setting up a notification in [Notification (Event)] for the event ArticleCreate can I use RegEx to specify a criteria in the fields Subject match and Body match? I've been trying to setup some events to achieve the following: - Notify a group (of agents) when a customer send a follow up note to an existing ticket - Also notify a groups of agents when a particular agent sends an answer to the customer (so everyone is on the loop of the communication) I tried setting up an notification for the event ArticleCreate or ArticleSend but this same event is triggered regardless of who sends it (customer or agent) and I'm not sure how to identify this in order to change the notification message accordingly. Any help on this questions is greatly appreciated. Regards, Gustavo -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20090916/2497a270
[otrs] otrs-fetching mails from mail server
HI I'm new to otrs.i have installed otrs and configured.everything is working fine.i can able to fetch the mails from mail server via postmastermail account. now i want to fetch the mail for every minute. i read the otrs doccument.but i can't understand..can any1 tell me how to do..pls tell me which file to edit and which service should i start so i can fetch my mails for every minute. -- Regards, B.Karthick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] otrs : agent moving a ticket to sub queue
Hi all My company has a help desk with the queue called Agent , where the agent recieves all the ticket throughmails.depending upon the problem he sholuld transfer the ticket to other queue(department) this is my concept. so i created a Sub queue under queue(Agent) my subqueue is the department.when the agent log in to the otrs and when he tries to move the ticket ,there is subqueue(department) coming up under queue(agent) queue and sub queue are belong to diff group. On Tue, Sep 15, 2009 at 5:30 PM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: fetchmail job error (Rory) 2. Re: Problem generating Notifications for Escalations (Kaul, Sunjay) 3. use X-Envelope-To header insted of to header (Rupp Timo) -- Message: 1 Date: Tue, 15 Sep 2009 10:45:13 +0100 From: Rory rcler...@gmail.com Subject: Re: [otrs] fetchmail job error To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 78a1e3790909150245h66184610v6a7ffe9f86d66...@mail.gmail.com Content-Type: text/plain; charset=windows-1252 It sounds like the process hung when it was running. Check your running processes and see if it is there and how long it has been running. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/15 hpsbigcat hpsbig...@gmail.com: Hi All, ?? I?m using OTRS 2.4.4 on Centos5.2.? I'v setup PostMasterMailbox.pl to fetch mail every 1 minute and works fine before today.? But now, the system did not fetch the mail until I run PostMasterMailbox.pl -f 1 to force recive them.? And I found some logs as : ? [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running ( sample.company.com/21426)! ? Have someone to help me -- Hpstiger - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Message: 2 Date: Tue, 15 Sep 2009 15:41:18 +0530 From: Kaul, Sunjay sunjay.k...@capgemini.com Subject: Re: [otrs] Problem generating Notifications for Escalations To: otrs@otrs.org otrs@otrs.org Message-ID: bb3f9f1bc3ccc945a025f27bd55a30d21a97029...@punexcms02.corp.capgemini.com Content-Type: text/plain; charset=us-ascii Hi, I am using OTRS 2.4.4 with ITSM. I have configured a queue and created a Service. The Service has an associated SLA which is set as: First Response: 10 min Update: 20 min Solution: 30 min Customers are mapped with the Service. I have uncommented the Example code in GenericAgent file which generates the Escalation notifications and the entry in the crontab reads: */2 * * * *$HOME/bin/GenericAgent.pl /dev/null I get the notifications when the First Response time has crossed 10 minutes (both the Escalation warning as well as the actual Escalation). After this, I go and create a response and the update SLA resets which makes sense to me. However, that is where my problem starts, even though, the SLA time keeps updating, there are no more notifications. Even if I update the ticket, I still get no notification for Solution time SLA violation. I don't understand where I am going wrong. Has anybody else faced this problem earlier, appreciate help Thanks, Sunjay /PREp style=font-family:arial;color:grey style=font-size:13pxThis message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message./pPRE -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20090915/5b74f75e/attachment-0001.html -- Message: 3 Date: Tue, 15 Sep 2009 13:08:01 +0200 From: Rupp Timo r...@huberverlag.de Subject: [otrs] use X-Envelope-To header insted of to header To: User questions and discussions about OTRS.
[otrs] otrs problem in moving ticket to sub queue
HI all My company has a help desk with the queue called Agent , where the agent recieves all the ticket throughmails.depending upon the problem he sholuld transfer the ticket to other queue(department) this is my concept. so i created a Sub queue under queue(Agent) my subqueue is the department.when the agent log in to the otrs and when he tries to move the ticket ,there is NO subqueue(department) coming up under queue(agent) queue and sub queue are belong to diff group. On Tue, Sep 15, 2009 at 5:30 PM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: fetchmail job error (Rory) 2. Re: Problem generating Notifications for Escalations (Kaul, Sunjay) 3. use X-Envelope-To header insted of to header (Rupp Timo) -- Message: 1 Date: Tue, 15 Sep 2009 10:45:13 +0100 From: Rory rcler...@gmail.com Subject: Re: [otrs] fetchmail job error To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 78a1e3790909150245h66184610v6a7ffe9f86d66...@mail.gmail.com Content-Type: text/plain; charset=windows-1252 It sounds like the process hung when it was running. Check your running processes and see if it is there and how long it has been running. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/15 hpsbigcat hpsbig...@gmail.com: Hi All, ?? I?m using OTRS 2.4.4 on Centos5.2.? I'v setup PostMasterMailbox.pl to fetch mail every 1 minute and works fine before today.? But now, the system did not fetch the mail until I run PostMasterMailbox.pl -f 1 to force recive them.? And I found some logs as : ? [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running ( sample.company.com/21426)! ? Have someone to help me -- Hpstiger - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Message: 2 Date: Tue, 15 Sep 2009 15:41:18 +0530 From: Kaul, Sunjay sunjay.k...@capgemini.com Subject: Re: [otrs] Problem generating Notifications for Escalations To: otrs@otrs.org otrs@otrs.org Message-ID: bb3f9f1bc3ccc945a025f27bd55a30d21a97029...@punexcms02.corp.capgemini.com Content-Type: text/plain; charset=us-ascii Hi, I am using OTRS 2.4.4 with ITSM. I have configured a queue and created a Service. The Service has an associated SLA which is set as: First Response: 10 min Update: 20 min Solution: 30 min Customers are mapped with the Service. I have uncommented the Example code in GenericAgent file which generates the Escalation notifications and the entry in the crontab reads: */2 * * * *$HOME/bin/GenericAgent.pl /dev/null I get the notifications when the First Response time has crossed 10 minutes (both the Escalation warning as well as the actual Escalation). After this, I go and create a response and the update SLA resets which makes sense to me. However, that is where my problem starts, even though, the SLA time keeps updating, there are no more notifications. Even if I update the ticket, I still get no notification for Solution time SLA violation. I don't understand where I am going wrong. Has anybody else faced this problem earlier, appreciate help Thanks, Sunjay /PREp style=font-family:arial;color:grey style=font-size:13pxThis message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message./pPRE -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20090915/5b74f75e/attachment-0001.html -- Message: 3 Date: Tue, 15 Sep 2009 13:08:01 +0200 From: Rupp Timo r...@huberverlag.de Subject: [otrs] use X-Envelope-To header insted of to header To: User questions and discussions about
[otrs] otrs queue related problem
Hi all i have a queue called agent which belong to x group.now i want to create a sub queue for the already created queue.and it should belong to different group ,say y group. is it possible moreover i want to see the newly created sub queue under queue if this is possible means tell me guyz..how to do ??? thanks a lot On Tue, Sep 15, 2009 at 6:42 PM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. faq on 2.4.4 (Bianchi, Giordano) 2. Max_Allowed_Packet (Marretta, Rosanna) 3. Re: Max_Allowed_Packet (Marco Vannini) 4. otrs : agent moving a ticket to sub queue (Karthick B) -- Message: 1 Date: Tue, 15 Sep 2009 14:53:43 +0200 From: Bianchi, Giordano giobian...@gop.it Subject: [otrs] faq on 2.4.4 To: 'otrs@otrs.org' otrs@otrs.org Message-ID: 7f79f3787c2cd811932f000bcdf162cb08251...@mailmilano2 Content-Type: text/plain; charset=us-ascii Hello OTRS users, I'm having some problems trying to get the FAQ module to work on OTRS 2.4.4. The install went fine, it created the faq and faq_admin groups and I can see the icon on the toolbar. I've added my user to both the faq and faq_admin group with full permissions, but when I try to add categories or even create a faq it tells me Access Denied with the message insufficient permissions. Nothing useful shows up in the log. Any ideas on how to get it working? did I miss a step? Already tried logging out and back in, restarting apache and otrs. Thanks, Giordano -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20090915/6c55465a/attachment-0001.html -- Message: 2 Date: Tue, 15 Sep 2009 13:55:06 +0100 From: Marretta, Rosanna rosanna.marre...@yrclogistics.com Subject: [otrs] Max_Allowed_Packet To: otrs@otrs.org Message-ID: 23c3d5711c9a944581341cfdd4a96a020bbb4...@svex31.transportation.com Content-Type: text/plain; charset=us-ascii Hi, Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB Thanks Rosanna -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20090915/f3d7ae6d/attachment-0001.html -- Message: 3 Date: Tue, 15 Sep 2009 14:59:25 +0200 From: Marco Vannini marco.vann...@gmail.com Subject: Re: [otrs] Max_Allowed_Packet To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 7bd09e660909150559g6809235k1ea401966cf71...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 use your my.cnf file that should be in /etc and put the line max_allowed_packet=20M in [mysqld] section. Then restart mysql On Tue, Sep 15, 2009 at 2:55 PM, Marretta, Rosanna rosanna.marre...@yrclogistics.com wrote: Hi, Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB Thanks Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20090915/b95f649b/attachment-0001.html -- Message: 4 Date: Tue, 15 Sep 2009 18:40:06 +0530 From: Karthick B bkarthic...@gmail.com Subject: [otrs] otrs : agent moving a ticket to sub queue To: otrs@otrs.org Message-ID: 844c48950909150610u2b0e375s43ea73957f544...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 Hi all My company has a help desk with the queue called Agent , where the agent recieves all the ticket throughmails.depending upon the problem he sholuld transfer the ticket to other queue(department) this is my concept. so i created a Sub queue under queue(Agent) my subqueue is the department.when the agent log in to the otrs and when he tries to move the ticket ,there is subqueue(department) coming up under queue(agent) queue and sub queue are belong to diff group. On Tue, Sep 15
[otrs] otrs:problem in recieving mail
HI all/ i have installed otrs sucessfully.and i have a mail server with real domain. i want to fetch the mail from that domain. so i configured PostMasterMailAccount i have give the username and password of my mail server TYPE:POP3 username:support password:** Host:10.20.30.7 now as per the doccument i copied the .fetchmailrc.dist to .fetclmail.rc poll 10.20.30.7 protocol POP3 user support password * is sujeet then i set the file permission as chmod 710 .fetchmailrc. when i execute fetchmail -a command it showing error as fetchmail:no mailservers has been specified pls help me... am literally going mad because of this my domain is :lifespring.in and sujeet is a user in otrs and he belongs to a queue(Agent) he has admin rights also` when people sends mail to supp...@lifespring.in using fetchmail i should fetch that mails and it should comes to otrs user(sujeet) . On Mon, Sep 14, 2009 at 1:18 PM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: extrange error installing opennms plugin (Michiel Beijen) 2. Re: extrange error installing opennms plugin (Aquiles Cohen) 3. Re: otrs-incoming mails from mail server are not storing in orts database (Kovacs Krisztian) 4. Error: After Upgrade from 2.3.4 to 2.4.4 - Event based Notification does not work (m...@timocom.com) 5. Merge tickets with Customer (Hien HUYNH HUU) -- Message: 1 Date: Sun, 13 Sep 2009 21:55:46 +0200 From: Michiel Beijen m...@otrs.org Subject: Re: [otrs] extrange error installing opennms plugin To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 9eda38a40909131255t3156c89bmbd227f3fec5d0...@mail.gmail.com Content-Type: text/plain; charset=UTF-8 Hi Aquiles, How have you installed those modules? If you'd do it via the CPAN it **might** be that you have installed them for the 'current user' only so they would not be accessible for the web server user. Please do the CPAN install only as 'root' or use your systems' package manager. Regards, Michiel On Sun, Sep 13, 2009 at 12:50 AM, Aquiles Cohen aqco...@gmail.com wrote: hi, i?m having troubles installing the opennms plugin in otrs. my otrs version es 2.4.4 with itsm 1.3.1 i tried this using all package manager options. from local files and from online repo. allways got the same error. i installed the opennms 1.1.0 plugin downloaded from sf.net, and i all is ok. but when i try to upgrade to opennms 1.1.1 show me the same error as before install 1.1.0 from online repo. this is the error. Error: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not[..] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Sat Sep 12 17:45:49 2009 Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed! Traceback (20293): ?? Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 ?? Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584 ?? Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81) Line: 1476 ?? Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689 ?? Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 ?? Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 ?? Module: (eval) (v1.88) Line: 204 ?? Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 ?? Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 ?? Module: ModPerl::Registry::handler (v1.99) Line: 31 the most strange is that i have install the SOAP:Lite and SOAP::DateTime modules . i cheched the system using otrs.CheckModules script but it's seem that all is ok. but OTRS show me ahead error.? i restart remove the modules and installed again but it don't work.? Any clues? ?o CGIok (v3.47) ?? o Date::Pcalcok (v1.2) ?? o Date::Format...ok (v2.22) ?? o DBIok (v1.607) ?? o DBD::mysql.ok (v4.008) ?? o Digest::MD5ok (v2.36_01) ?? o Crypt::PasswdMD5...ok (v1.3) ?? o LWP::UserAgent.ok (v5.819) ?? o Encode::HanExtra...ok (v0.23) ?? o IO::Scalar.ok (v2.110) ?? o IO::Wrap...ok (v2.110) ?? o
Re: [otrs] otrs:problem in recieving mail
HI Kovacs Krisztian thanks for your reply I configured PostMasterMail account .when i run the script i'm getting the following errors. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Sep 14 06:43:21 2009 Message: POP3: Auth for user support/10.20.30.7 failed! Traceback (9050): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 86 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62 Module: main::Fetch (v1.9) Line:180 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 Module: ./bin/PostMasterMailbox.pl(v1.9)Line:94 On Mon, Sep 14, 2009 at 5:09 PM, otrs-requ...@otrs.org wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: otrs:problem in recieving mail (Kovacs Krisztian) 2. Re: Fw: perl migration script help (Emily Flynn) 3. begginers question - what ticket locking is? (Grzegorz Marsza?ek) -- Message: 1 Date: Mon, 14 Sep 2009 13:28:34 +0200 From: Kovacs Krisztian kovacs.kriszt...@generalmedia.hu Subject: Re: [otrs] otrs:problem in recieving mail To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 662695859.20090914132...@generalmedia.hu Content-Type: text/plain; charset=iso-8859-1 You don't need fetchmail for OTRS!!! (You can use it, but it's nothing to do with OTRS.) Just use the built-in mail account feature of OTRS. eg. Use the data which your internet provider is given to you. And please, don't include the whole dialy digest in your mail ! Greets Krisz - HI all/ i have installed otrs sucessfully.and i have a mail server with real domain. i want to fetch the mail from that domain. so i configured PostMasterMailAccount i have give the username and password of my mail server TYPE:POP3 username:support password:** Host:10.20.30.7 now as per the doccument i copied the .fetchmailrc.dist to .fetclmail.rc poll 10.20.30.7 protocol POP3 user support password * is sujeet then i set the file permission as chmod 710 .fetchmailrc. when i execute fetchmail -a command it showing error as fetchmail:no mailservers has been specified pls help me... am literally going mad because of this my domain is :lifespring.in and sujeet is a user in otrs and he belongs to a queue(Agent) he has admin rights also` when people sends mail to supp...@lifespring.in using fetchmail i should fetch that mails and it should comes to otrs user(sujeet) . -- Message: 2 Date: Mon, 14 Sep 2009 12:29:46 +0100 From: Emily Flynn emily.fl...@zurichbank.com Subject: Re: [otrs] Fw: perl migration script help To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: of25e43c81.ec22723f-on80257631.003ed8d5-80257631.003f2...@email.zurich.com Content-Type: text/plain; charset=iso-8859-1 Many thanks for your help Rory... silly I should have thought of trying that. Got it working using command line anyways, thanks again! From: Rory rcler...@gmail.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 11/09/2009 18:59 Subject: Re: [otrs] Fw: perl migration script help Sent by: otrs-boun...@otrs.org MySQL thinks the DBUpdate-to-2.4.pl is an sql file and is trying to run it as such. Its not qsl rho so that's why you're getting the error in you SQL syntax response. You need to run the file from the command line. Try this, perl DBUpdate-to-2.4.pl You might need to use the full path to the perl.exe if its not in your path. Once that's run log back into your mysql and run the DBUpdate-to-2.4-post.mysql.sql the same as the first .sql script. Hopefully that will get the DB updated for you. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/11 Emily Flynn emily.fl...@zurichbank.com Hiya, Thanks a million for your reply.. I'm still having a problem and I suspect it is to do with something else. Here is what I input into MySQL Query Browser, logged in as root to otrs: use otrs; source C:\Program Files\OTRS\OTRS\scripts\DBUpdate-to-2.4.pl; and this is what I get no matter what I type in.. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'C:\Program Files\OTRS\OTRS\scripts\DBUpdate-to-2.4.pl' at line 1
[otrs] otrs-incoming mails from mail server are not storing in orts database
HI am using otrs 2.4 I configured smtp server and using fetchmail i'm, trying to fetch mail from mail server.as result am fetching mail from mail server,but i dont know where that mails are storing,its not storing in otrs database also..anyone can provide me the solution. -- Regards, B.Karthick. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
