Re: [otrs] an error message in the system log
Hhmmm ... Can I reply to multiple tickets with 1 email that will sent out to multiple "customers" ? I thought that the "bulk action" is for me But now I see it doesn't ... Thanks > Hi All! > The following error message is in the system log: > error OTRS-CGI-10 Another Link already exists within the same type > group! > What does it mean? > Maybe (!, because the agent notify me later) an agent want to answer > to multiple tickets with the bulk action, and she says that no email > was sent out. > We have groups and subgroups ... Maybe is this the problem? > Thanks > Krisz > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- Best regards, Kovacsmailto:kovacs.kriszt...@generalmedia.hu - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] an error message in the system log
Hi All! The following error message is in the system log: error OTRS-CGI-10 Another Link already exists within the same type group! What does it mean? Maybe (!, because the agent notify me later) an agent want to answer to multiple tickets with the bulk action, and she says that no email was sent out. We have groups and subgroups ... Maybe is this the problem? Thanks Krisz - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] disable certain functions
Thanks Zola for the reply! I'll check it out ... Üdv Krisz > Hi! > Use ACL, you can disable note, and other functions. > Some examples: > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 > Üdv.: > Zola - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] disable certain functions
Hi all! I have requested to disable the following functions within OTRS: - priority function (entirely) - note function (is it makes sense?) - customer module (entirely: both the web-login and in agent views) - telephone module How can I do it? And I need a new "ticket state" whitin the system called "Invalid" (like in the "New ticket state" when I replied to a ticket ...). Thanks Krisztian - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] under sysconfig the "Download Settings:" part doesn't showed up
Hi! I have installed OTRS (v2.4.4) on Linux, and under sysconfig the "Download Settings:" part doesn't showed up ! :( On Windows install (v2.4.4) it shows up ! Why can this be ??? Ps: I want to backup the settings and the databases (it works with mysql dump), since I can't access to the server via command line, no more ... Thanks Krisz - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs:problem in recieving mail
You don't need fetchmail for OTRS!!! (You can use it, but it's nothing to do with OTRS.) Just use the built-in mail account feature of OTRS. eg. Use the data which your internet provider is given to you. And please, don't include the whole dialy digest in your mail ! Greets Krisz - HI all/ i have installed otrs sucessfully.and i have a mail server with real domain. i want to fetch the mail from that domain. so i configured PostMasterMailAccount i have give the username and password of my mail server TYPE:POP3 username:support password:** Host:10.20.30.7 now as per the doccument i copied the .fetchmailrc.dist to .fetclmail.rc poll 10.20.30.7 protocol POP3 user support password * is sujeet then i set the file permission as chmod 710 .fetchmailrc. when i execute fetchmail -a command it showing error as fetchmail:no mailservers has been specified pls help me... am literally going mad because of this my domain is :lifespring.in and sujeet is a user in otrs and he belongs to a queue(Agent) he has admin rights also` when people sends mail to supp...@lifespring.in using fetchmail i should fetch that mails and it should comes to otrs user(sujeet) . - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] otrs-incoming mails from mail server are not storing in orts database
You don't need fetchmail ! (or just in the case if you want store the mails in a local mailbox, but it's totally unnecessary). 1. for receiving emails (POP3, IMAP, etc.): You can set up "fetchmail" like accounts in OTRS at: Admin -> PostMaster Mail Account -> Add You can specify a lot's of them here ... 2. for sending emails (SMTP): Admin -> Sysconfig -> Framework (group) -> Core::Sendmail Hope it helps ... > HI am using otrs 2.4 > I configured smtp server and using fetchmail i'm, trying to fetch mail from > mail server.as result am fetching mail from mail server,but i dont know where > that mails are storing,its not storing in otrs database also..anyone can > provide me the solution. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Add more than 16 freetext fields
Title: Re: [otrs] Add more than 16 freetext fields What can you achieve with these free text fields? How can they be useful for an agent? Thanks Krisz Hi I wonder if is posible to add more freetext field to OTRS, I know we have 16, but I need more. Can any one point me to the right direction. Thanks. --- Ser Iulián Armenta Legorreta. Calidad Zentrum. __ Information from ESET NOD32 Antivirus, version of virus signature database 4415 (20090910) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] multilanguage support
Hi! I'm looking for an easy way to create multilanguage (auto)responses, signatures, Salutations, etc ... Is it possible easily? Thanks Chros - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Bulk Customer Email
I tried it myself too: but with no success like you :( So it seems we can only add a note to multiple email with Bulk Actions, not to reply them ... Krisz > Thanks for the reply. > I tested this by sending about 10 emails to my queue from an external > account and when I logged into OTRS I could see the tickets I sent in > the queue. I then selected those specific tickets, went to bulk action > and put in the subject, text and set the note-type to note-external and > pressed submit. The tickets just got locked and nothing was sent to my > external email containing the subject and text I had entered. > Jason > Kovacs Krisztian wrote: >> On the "Ticket Bulk Action" page, there's a "Note type:" parameter >> whichhasa"note-external"value ... (At least in >> otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) ) >> >> Hoping you have meant this feature ... >> >> Greets >> Krisz >> >> >> >>> I was wondering if there is a way of sending a bulk email to >>> specifically selected tickets? We are planning create a new queue that >>> is a beta request for software. However there will be people we do not >>> wish to participate so we will select them and send a bulk email telling >>> them that the have been unsuccessful. The present bulk action option >>> would be great as we could tick the ones we don't want and send a >>> notehowever there is no option to send externally.is this the >>> case or am I missing something? Most of these people will not be logged >>> as customers in the database. >>> >>> Cheers >>> >>> Jason - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] organizing the system for a customer gate frontend
Hello Michiel, Thanks for thinking with me along ... I have downloaded and installed the "General Catalog" and "ITSM "package. The main problem is that I can only create catalog classes and items in them. So it's only a 2 level deep structure. Questions: 1. How can I use these catalog classes/items in OTRS ??? 2. How should I compose my email header for this to use? - X-OTRS-ArticleKey(1|2|3) and X-OTRS-ArticleValue(1|2|3) ??? or - X-OTRS-TicketKey(1|2|...|8) and X-OTRS-TicketValue(1|2|...|8) Thanks for helping a beginner ... :) Krisz > I guess your idea is pretty good. But you might be best off to create > separate fields for the category/subcategories and store them as free > fields on the OTRS tickets. You might want to install the ITSM package > and then use the GeneralCatalog function to store these values. Then > you could make an assignment to different queues if needed, based on > the category of the ticket. Or, since you are going to handle all > tickets by one or two agents, maybe you won't even need separate > queues and the ticket categorization might be enough. > Michiel > On Tue, Sep 8, 2009 at 6:14 PM, Kovacs > Krisztian wrote: >> Hi, dear list members! >> >> I'm new to this list (and to the OTRS system :) ). >> >> I'm a beginner programmer at a company, and my first job to set up an >> OTRS with a front-end, like this (sorry, it's in hungarian, but it's >> not a problem): >> http://ugyfelkapu.hotdog.hu/ >> >> At the beginning, OTRS must handle users only from 1 domain (eg. >> foo.hu) (later from more domain): >> So as we see on the mentioned URL, there are predefined: >> - categories (1. textbox) (eg: registration, login, ...) >> - subcategories (2. textbox) >> - under registration: eg: can't login, want to delete myself, ... >> - under login: password, email address, ... >> - and sub-subcategories :) >> >> The tickets (aprrox. 100-200 email/day) will be handled by only 1 or two >> agents. >> >> How should I set up the OTRS to include all categories in it? >> How many email address should I use? >> How many queues should I use? As much as categories (and subs and >> subs-subs) are >> >> The original idea of mine was that the frontend will pull >> these categories from the database of the OTRS ... :) >> But it seems too many queues ... >> >> >> Thanks for your answers and your time ! >> >> Greets >> Krisztian - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Bulk Customer Email
On the "Ticket Bulk Action" page, there's a "Note type:" parameter whichhasa"note-external"value ... (At least in otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) ) Hoping you have meant this feature ... Greets Krisz > Hi > > I was wondering if there is a way of sending a bulk email to > specifically selected tickets? We are planning create a new queue that > is a beta request for software. However there will be people we do not > wish to participate so we will select them and send a bulk email telling > them that the have been unsuccessful. The present bulk action option > would be great as we could tick the ones we don't want and send a > notehowever there is no option to send externally.is this the > case or am I missing something? Most of these people will not be logged > as customers in the database. > > Cheers > > Jason - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] organizing the system for a customer gate frontend
Hi, dear list members! I'm new to this list (and to the OTRS system :) ). I'm a beginner programmer at a company, and my first job to set up an OTRS with a front-end, like this (sorry, it's in hungarian, but it's not a problem): http://ugyfelkapu.hotdog.hu/ At the beginning, OTRS must handle users only from 1 domain (eg. foo.hu) (later from more domain): So as we see on the mentioned URL, there are predefined: - categories (1. textbox) (eg: registration, login, ...) - subcategories (2. textbox) - under registration: eg: can't login, want to delete myself, ... - under login: password, email address, ... - and sub-subcategories :) The tickets (aprrox. 100-200 email/day) will be handled by only 1 or two agents. How should I set up the OTRS to include all categories in it? How many email address should I use? How many queues should I use? As much as categories (and subs and subs-subs) are The original idea of mine was that the frontend will pull these categories from the database of the OTRS ... :) But it seems too many queues ... Thanks for your answers and your time ! Greets Krisztian - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
