[otrs] Agents don't receive notification
Hi All, I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my My queue. But, I don't receive any notification when a new ticket come through my queue. Do you know where this kind of problems may come from? Thank you, Laura - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Agents don't receive notification
Hi David, In fact, OTRS implementation used to send emails. That doesn't work anymore for a while for all our Agents. Also, we can answer to our customer through a ticket so, It seems working well for mails out. In fact, I was wondering if I turned something OFF by mistake in Admin level. The relevant queue is highlighted in 'My preferences' as other agents have done. Laura From: David Holder [mailto:david.hol...@gmail.com] Sent: Wednesday, October 14, 2009 10:28 AM To: lu...@clsamerica.com; User questions and discussions about OTRS. Subject: Re: [otrs] Agents don't receive notification Hi Laura, Have you ensured that your OTRS implementation can send out e-mails? Have you highlighted the relevant queue's you want to receive notifications from? (highlighted ones are blue) Does your log note anything interesting? Regards, David On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie lu...@clsamerica.com wrote: Hi All, I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my My queue. But, I don't receive any notification when a new ticket come through my queue. Do you know where this kind of problems may come from? Thank you, Laura - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Agents don't receive notification
Oupss...never mind, you were right something with wrong with our server. I receive now. Only one agent still have a problem but that may but with her mail account. Laura -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alexander Halle Sent: Wednesday, October 14, 2009 10:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Agents don't receive notification Laura Urie wrote: I have a problem with the notification management. As an agent I set my preferences to receive notification when a new ticket is created or moved to my My queue. But, I don't receive any notification when a new ticket come through my queue. Hello Laura, are the corresponding tickets shown when you select the virtual queue My Queues in the QueueView ? You only receive notifications for tickets in queues defined as My Queues, but initially no queues belong to this virtual queue. The queues are all shown in the list box on the preferences screen, but they are all unmarked. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] How to track a ticket?
Hello Everyone, Hi All, I was wondering if there is a way to export the status and queue of ticket by its number. Indeed we have a workflow which make us move ticket through different queues. For instance, I'd like to write a script to track where is my ticket # anytime (which queue) and make a display my workflow status. Has anyone done that ? Any idea? Thank you for your help, Laura - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How to track a ticket?
Hello Everyone, I was wondering if there is a way to export the status and queue of ticket by its number. Indeed we have a workflow which make us move ticket through different queues. For instance, I'd like to write a script to track where is my ticket # anytime (which queue) and make a display my workflow status. Has anyone done that ? Any idea? Thank you for your help, Laura - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Delete Junk queue every 24h automatically
Hi, I was looking for a way to empty my Junk queue automatically every 24h in SysConf but didn't find anything can help. How can I proceed? Thanks Laura - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Delete Junk queue every 24h automatically
Ok.thanks From: Ronaldo Richieri [mailto:richi...@gmail.com] Sent: Friday, April 24, 2009 9:42 AM To: lu...@clsamerica.com; User questions and discussions about OTRS. Subject: Re: [otrs] Delete Junk queue every 24h automatically I think you can use Generic Agent for it. Add a new Generic Agent job for make it. Take a look there and I think you will know how to do that. Ronaldo On Fri, Apr 24, 2009 at 10:36 AM, Laura Urie lu...@clsamerica.com wrote: Hi, I was looking for a way to empty my Junk queue automatically every 24h in SysConf but didn't find anything can help. How can I proceed? Thanks Laura - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Ronaldo Richieri (15) 8818-2009 Sent from Sorocaba, SP, Brazil - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Delete Junk queue every 24h automatically
Ok…thanks L. From: LQ Marshall [mailto:qmarsh...@inetspace.net] Sent: Friday, April 24, 2009 9:54 AM To: lu...@clsamerica.com; User questions and discussions about OTRS. Subject: Re: [otrs] Delete Junk queue every 24h automatically I was looking for a way to empty my Junk queue automatically every 24h in SysConf but didn’t find anything can help. How can I proceed? The correct answer is generic agent. LQ _ -Original Message- From: Laura Urie lu...@clsamerica.com To: otrs@otrs.org Date: 04/24/09 09:37 Subject: [otrs] Delete Junk queue every 24h automatically Hi, I was looking for a way to empty my Junk queue automatically every 24h in SysConf but didn’t find anything can help. How can I proceed? Thanks Laura - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
