RE: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response
Almost sounds like you haven't set the auto response <-> queue for your queue to send out the notifications. Best regards Mike Hayward Managing Director Comclusive Limited e: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> w: www.comclusive.co.uk <http://www.comclusive.co.uk/> t: 0845 003 7571 m: 07793 505155 (Direct) From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 05 January 2007 00:15 To: otrs@otrs.org Subject: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response I forgot to mention: When I closed out some of the test tickets I DID get a State Change notification to the "customer" address from which I sent the original email. So I get New Ticket notifications to the agent, State Change Notifications to the customers, but I don't get the New Ticket notification to the customer which should contain the user id and temporary password. Thanks! <> ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS on CentOS 4.4 incredibly slow
That sounds much more acceptable. How did you achieve the mod_perl? mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Loven Sent: 04 January 2007 19:31 To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS on CentOS 4.4 incredibly slow Just FYI... I had/have similar problems. Getting mod_perl going helped but there is still a noticeable pause when moving from page to page. Typically 5-8 seconds on average. This appears to be mostly related to the code that handles loading the page formatting as I remember it. I had done some perl profiling a while back on our older server to try to determine where the bottleneck was. I have some other PHP and Perl based apps running on the same platform that snap almost instantly from page to page. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Hayward Sent: Thursday, January 04, 2007 1:59 PM To: User questions and discussions about OTRS.org Subject: [otrs] OTRS on CentOS 4.4 incredibly slow My OTRS system is taking upwards of 20 seconds per action to load pages, log in, process actions etc. This is very frustrating. Could it be the OS that is causing this? I have a standard CentOS 4.4 server load that I have run yum update on, set up mysql and apache, installed OTRS rpm, and basically that's it. I saw a post from someone referring to a CGI update, which I did, then it killed the system and apache would not restart, so I have wiped the system and started from scratch. Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS on CentOS 4.4 incredibly slow
My OTRS system is taking upwards of 20 seconds per action to load pages, log in, process actions etc. This is very frustrating. Could it be the OS that is causing this? I have a standard CentOS 4.4 server load that I have run yum update on, set up mysql and apache, installed OTRS rpm, and basically that's it. I saw a post from someone referring to a CGI update, which I did, then it killed the system and apache would not restart, so I have wiped the system and started from scratch. Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Unable to start OTRS following CGI update
Hi. I followed advice given in http://osdir.com/ml/otrs@otrs.org/msg12325.html to try and speed up the OTRS system, now it won't start apache at all. I get a [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server Message. I have CGI 3.25 installed. How do I revert this to what I had before (3.0.x I believe)? Obviously I cannot run OTRS so this is a major issue that I may need to reformat to deal with... Thanks Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] POP3 locks
All sorted, it in fact was permissions on the /tmp directory apparently. My ISP set them incorrectly. Thanks for the replies Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nathan Campbell Sent: 03 January 2007 01:01 To: User questions and discussions about OTRS.org Subject: RE: [otrs] POP3 locks Verify that the password you have configured for the POP3 account is accurate. Sounds like it is incorrect and when it tries to use the incorrect password, after so many attempts, the account is locked out. Nathan Campbell Systems Administrator Dallas Symphony Association [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 214-871-4026 http://www.dallassymphony.com <http://www.dallassymphony.com/> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Beugen, Peter van Sent: Tuesday, January 02, 2007 3:38 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] POP3 locks Do you have a POP3 (?IMAP) server running?? (Dovecot / Cyrus / ... ???) Regards, Peter van Beugen Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Mike Hayward Verzonden: dinsdag 2 januari 2007 21:54 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] POP3 locks Every time my OTRS connects to my pop server, the account is locked, then each time OTRS attempts to connect, or if we try to log in via web mail, the connection is refused, telling us to check auth details etc. When telnetting into the server, we log on and it says mailbox locked. It seems the only way we can unlock it is to delete the mail box. Any ideas how we can resolve this one? Quite important. Thanks Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] POP3 locks
Every time my OTRS connects to my pop server, the account is locked, then each time OTRS attempts to connect, or if we try to log in via web mail, the connection is refused, telling us to check auth details etc. When telnetting into the server, we log on and it says mailbox locked. It seems the only way we can unlock it is to delete the mail box. Any ideas how we can resolve this one? Quite important. Thanks Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5
I have installed webmin and checked all settings. I ran the Postmaster_POP3.pl and got this message: Output from command $HOME/bin/PostMasterPOP3.pl >> /dev/null .. Use of uninitialized value in numeric eq (==) at /usr/lib/perl5/5.8.5/Net/POP3.pm line 57, line 4. ERROR: OTRS-PM3-29 Perl: 5.8.5 OS: linux Time: Tue Jan 2 16:05:00 2007 Message: Can't connect to 192.168.25.5 Traceback (5564): Module: main::FetchMail (v1.23) Line: 152 Module: /opt/otrs//bin/PostMasterPOP3.pl (v1.23) Line: 125 Looks like something may be missing perhaps? Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Beugen, Peter van Sent: 02 January 2007 15:13 To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5 When I installed Fedora 5, Sendmails SMTP port option was configured as localhost. I use Webmin for most of my configuration, so in Webmin I switch it to "default". Maybe you have the same problem. And after that all worked like a charm SMTP port options: This option allows you to configure what IP address and port the sendmail server listens on. For details of the possible values for this option, see the sendmail documentation. Regards, Peter Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Mike Hayward Verzonden: dinsdag 2 januari 2007 16:03 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5 I have now got sendmail working, but it is still failing to collect emails. Any assistance would be greatly appreciated. Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Hayward Sent: 01 January 2007 20:56 To: User questions and discussions about OTRS.org Subject: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5 Hi, I have a stock load of CentOS 4.4 server, and OTRS will not send or receive emails. The syslog shows error OTRS-PM3-10 Can't connect to 192.168.25.5 I get this message running postmasterPOP3.pl directly: [EMAIL PROTECTED] bin]# ./PostMasterPOP3.pl Use of uninitialized value in numeric eq (==) at /usr/lib/perl5/5.8.5/Net/POP3.pm line 57, line 4. ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Mon Jan 1 20:50:45 2007 Message: Can't connect to 192.168.25.5 Traceback (11625): Module: main::FetchMail (v1.23) Line: 152 Module: ./PostMasterPOP3.pl (v1.23) Line: 125 I am hoping that this is just a simple config issue with CentOS, but any help appreciated. It is odd that sendmail is not working either. I have no firewall or SELinux, and all ports relevant are open. Thanks Best regards Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5
Thanks for the reply. Sendmail is working now, it is postmaster_POP3 that is not working. I have installed Net::LDAP in an attempt to get it working, but still says can't connect to server. Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Beugen, Peter van Sent: 02 January 2007 15:13 To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5 When I installed Fedora 5, Sendmails SMTP port option was configured as localhost. I use Webmin for most of my configuration, so in Webmin I switch it to "default". Maybe you have the same problem. And after that all worked like a charm SMTP port options: This option allows you to configure what IP address and port the sendmail server listens on. For details of the possible values for this option, see the sendmail documentation. Regards, Peter Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Mike Hayward Verzonden: dinsdag 2 januari 2007 16:03 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5 I have now got sendmail working, but it is still failing to collect emails. Any assistance would be greatly appreciated. Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Hayward Sent: 01 January 2007 20:56 To: User questions and discussions about OTRS.org Subject: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5 Hi, I have a stock load of CentOS 4.4 server, and OTRS will not send or receive emails. The syslog shows error OTRS-PM3-10 Can't connect to 192.168.25.5 I get this message running postmasterPOP3.pl directly: [EMAIL PROTECTED] bin]# ./PostMasterPOP3.pl Use of uninitialized value in numeric eq (==) at /usr/lib/perl5/5.8.5/Net/POP3.pm line 57, line 4. ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Mon Jan 1 20:50:45 2007 Message: Can't connect to 192.168.25.5 Traceback (11625): Module: main::FetchMail (v1.23) Line: 152 Module: ./PostMasterPOP3.pl (v1.23) Line: 125 I am hoping that this is just a simple config issue with CentOS, but any help appreciated. It is odd that sendmail is not working either. I have no firewall or SELinux, and all ports relevant are open. Thanks Best regards Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5
I have now got sendmail working, but it is still failing to collect emails. Any assistance would be greatly appreciated. Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Hayward Sent: 01 January 2007 20:56 To: User questions and discussions about OTRS.org Subject: [otrs] OTRS-PM3-10 Can't connect to 192.168.25.5 Hi, I have a stock load of CentOS 4.4 server, and OTRS will not send or receive emails. The syslog shows error OTRS-PM3-10 Can't connect to 192.168.25.5 I get this message running postmasterPOP3.pl directly: [EMAIL PROTECTED] bin]# ./PostMasterPOP3.pl Use of uninitialized value in numeric eq (==) at /usr/lib/perl5/5.8.5/Net/POP3.pm line 57, line 4. ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Mon Jan 1 20:50:45 2007 Message: Can't connect to 192.168.25.5 Traceback (11625): Module: main::FetchMail (v1.23) Line: 152 Module: ./PostMasterPOP3.pl (v1.23) Line: 125 I am hoping that this is just a simple config issue with CentOS, but any help appreciated. It is odd that sendmail is not working either. I have no firewall or SELinux, and all ports relevant are open. Thanks Best regards Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Cannot see otrs from outside network
Yes it was, thank you. The router has two sections for port forwarding and firewall exceptions, and even though port 80 was forwarded, the port had to also be allowed in the firewall settings. Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alessandro Paiusco Sent: 02 January 2007 08:29 To: User questions and discussions about OTRS.org Subject: R: [otrs] Cannot see otrs from outside network I think something is not correct in Nat/port forwarding connection, I don't think is an otrs error. Alessandro Paiusco Da: [EMAIL PROTECTED] per conto di Mike Hayward Inviato: dom 31/12/2006 17.08 A: User questions and discussions about OTRS.org Oggetto: RE: [otrs] Cannot see otrs from outside network The message is "Could not open connection to the host, on port 80: Connect failed" Nothing is showing in the logs. I have looked in /etc/httpd/logs/access_log and error_log Mike Hayward -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alessandro Paiusco Sent: 31 December 2006 15:03 To: otrs@otrs.org Subject: I: [otrs] Cannot see otrs from outside network Hi, have you tried a test as so: telnet otrs.mydomain.co.uk 80 from outside and see apache/system log ? what is the result? *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco Alessandro Infonet Srl _ (o)_ //\ V_/_ *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* -Messaggio originale- Da: [EMAIL PROTECTED] per conto di Mike Hayward Inviato: dom 31/12/2006 13.23 A: otrs@otrs.org Oggetto: [otrs] Cannot see otrs from outside network Hi, A big thanks to all who have assisted me the last week or so. I have installed CentOS on a new server and put otrs on. It works fine within the network but I cannot see otrs from outside. I have a static IP and DNS name (otrs.mydomain.co.uk) for the server and it times out when connecting. I have a second linux server which also has a static IP (pingu.mydomain.co.uk). I have swapped the port forwarding and tested the dns names (otrs.mydomain.co.uk forwarded to the pingu box, all ok), and they all resolve ok. I have disabled SELinux and the firewall, but still I get a timeout error. Is there any setting in otrs to prevent outside connections? Best regards Mike Hayward Managing Director Comclusive Limited e: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> w: www.comclusive.co.uk <http://www.comclusive.co.uk/> t: 0845 003 7571 m: 07793 505155 (Direct) This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS-PM3-10 Can't connect to 192.168.25.5
Hi, I have a stock load of CentOS 4.4 server, and OTRS will not send or receive emails. The syslog shows error OTRS-PM3-10 Can't connect to 192.168.25.5 I get this message running postmasterPOP3.pl directly: [EMAIL PROTECTED] bin]# ./PostMasterPOP3.pl Use of uninitialized value in numeric eq (==) at /usr/lib/perl5/5.8.5/Net/POP3.pm line 57, line 4. ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Mon Jan 1 20:50:45 2007 Message: Can't connect to 192.168.25.5 Traceback (11625): Module: main::FetchMail (v1.23) Line: 152 Module: ./PostMasterPOP3.pl (v1.23) Line: 125 I am hoping that this is just a simple config issue with CentOS, but any help appreciated. It is odd that sendmail is not working either. I have no firewall or SELinux, and all ports relevant are open. Thanks Best regards Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Cannot see otrs from outside network
The message is "Could not open connection to the host, on port 80: Connect failed" Nothing is showing in the logs. I have looked in /etc/httpd/logs/access_log and error_log Mike Hayward -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alessandro Paiusco Sent: 31 December 2006 15:03 To: otrs@otrs.org Subject: I: [otrs] Cannot see otrs from outside network Hi, have you tried a test as so: telnet otrs.mydomain.co.uk 80 from outside and see apache/system log ? what is the result? *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco Alessandro Infonet Srl _ (o)_ //\ V_/_ *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* -Messaggio originale- Da: [EMAIL PROTECTED] per conto di Mike Hayward Inviato: dom 31/12/2006 13.23 A: otrs@otrs.org Oggetto: [otrs] Cannot see otrs from outside network Hi, A big thanks to all who have assisted me the last week or so. I have installed CentOS on a new server and put otrs on. It works fine within the network but I cannot see otrs from outside. I have a static IP and DNS name (otrs.mydomain.co.uk) for the server and it times out when connecting. I have a second linux server which also has a static IP (pingu.mydomain.co.uk). I have swapped the port forwarding and tested the dns names (otrs.mydomain.co.uk forwarded to the pingu box, all ok), and they all resolve ok. I have disabled SELinux and the firewall, but still I get a timeout error. Is there any setting in otrs to prevent outside connections? Best regards Mike Hayward Managing Director Comclusive Limited e: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> w: www.comclusive.co.uk <http://www.comclusive.co.uk/> t: 0845 003 7571 m: 07793 505155 (Direct) This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Cannot see otrs from outside network
Hi, A big thanks to all who have assisted me the last week or so. I have installed CentOS on a new server and put otrs on. It works fine within the network but I cannot see otrs from outside. I have a static IP and DNS name (otrs.mydomain.co.uk) for the server and it times out when connecting. I have a second linux server which also has a static IP (pingu.mydomain.co.uk). I have swapped the port forwarding and tested the dns names (otrs.mydomain.co.uk forwarded to the pingu box, all ok), and they all resolve ok. I have disabled SELinux and the firewall, but still I get a timeout error. Is there any setting in otrs to prevent outside connections? Best regards Mike Hayward Managing Director Comclusive Limited e: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> w: www.comclusive.co.uk <http://www.comclusive.co.uk/> t: 0845 003 7571 m: 07793 505155 (Direct) This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. <> ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Windows fetchmail cron
Hi, Thanks to all who have assisted me so far, I now have an almost flawless system. I do however have a final question, I tried to change the fetchmail to retrieve every two minutes (This is on a Windows system), rebooted the server but it still only fetches every ten minutes. I changed the fetchmail.dist file in C:\OTRS\otrs\var\cron, is this correct? I am considering replacing this system with a RHEL 9 system. Would the installer for RHEL 8 work ok, and how do I change the fetchmail cron in that? Thanks again Best regards Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Reply to ticket - no email option
Hi, I have an OTRS system now fully working, but when I zoom to a new ticket, the only options are to close the ticket or "Contact Customer (phone)", the "Compose answer (email)" option has no clickable "reply" hyperlink underneath. Any ideas where to fix this issue? Thanks Best regards Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Windows Server email error
I wrote in a few days ago with an issue about SBS 2003 pop3 retrieval. I followed the advice given and enabled a pop allowance for the OTRS account. This morning I tried to retrieve, and it worked once, then kept failing. Log entries are below. I have changed nothing since it worked the first time. [Thu Dec 28 11:00:07 2006][Notice][main::FetchMail] Fetched 1 email(s) from [EMAIL PROTECTED]@192.168.25.5. [Thu Dec 28 11:04:23 2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Technical Support <[EMAIL PROTECTED]>' from 'Technical Support <[EMAIL PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re: [Ticket#200612241019] New State "closed successful"!; [Thu Dec 28 11:04:23 2006][Notice][Kernel::System::Ticket::Article::SendCustomerNotification] Sent customer 'StateUpdate' notification to 'Technical Support <[EMAIL PROTECTED]>'. [Thu Dec 28 11:10:03 2006][Error][main::FetchMail][162] Auth for user [EMAIL PROTECTED]@192.168.25.5 failed! [Thu Dec 28 11:20:11 2006][Error][main::FetchMail][162] Auth for user [EMAIL PROTECTED]@192.168.25.5 failed! [Thu Dec 28 11:20:12 2006][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! [Thu Dec 28 11:30:08 2006][Error][main::FetchMail][162] Auth for user [EMAIL PROTECTED]@192.168.25.5 failed! [Thu Dec 28 11:40:16 2006][Error][main::FetchMail][162] Auth for user [EMAIL PROTECTED]@192.168.25.5 failed! [Thu Dec 28 11:40:17 2006][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! Any help would be greatly appreciated. Also, I tried to change the fetchmail to retrieve every two minutes (This is on a Windows system), rebooted the server but it still only fetches every ten minutes. I changed the fetchmail.dist file in C:\OTRS\otrs\var\cron, is this correct? Many thanks. Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS on Windows SBS System
Hi All, I have a Windows SBS2003 server running Exchange 2003, but not in POP3 mode. All emails come into that machine as the primary Mail Exchanger. I have OTRS running on a second Windows Server 2003r2 Standard system, and want to get the incoming support emails from the SBS box. All I can see is POP3 settings, but they are not working, presumably because I am not running POP on the main email server. Can someone assist me in making the correct setting changes to enable email reception? Sending is working fine. Thanks Mike Hayward ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
