Re: [otrs] How to migrate from 3.1.10 to 3.3.4

[Reto Müller]

Hi

As far as I know you have to update first to 3.2 and than to 3.3. I had
no problems to upgrade from 3.1 > 3.2 > 3.3 by following the steps in
the OTRS documentation.
http://doc.otrs.org/3.3/en/html/upgrading.html

Cheers
Reto

Am 18.02.14 15:27, schrieb sameer khan:
> Hi guys,
>
> I want to migrate from my 3.1.10 system to 3.3.4 ( new server). I have
> tried the database dump, but i see it is not working properly i.e. in
> package manager on 3.3.4 with database restored from 3.1.10 , i am
> still packages 3.1.10 version that is from the old system.
>
> I only intend to keep the tickets data, CMDB and related data.
>
>
>
> Thanks
>  
>
>
> -
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Re: [otrs] Calendar with half hours

[Reto Müller]

Hi,

I have the same problem. Is there a solution available?

Thanks,

Reto

Am 18.08.11 05:39, schrieb Ugo Bellavance:

Hi,

Is there a way to configure the calendars so that the business hours 
are 8:30AM - 4:30PM?


Thanks,

Ugo

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[otrs] Open linked object in the same window

[Reto Müller]

Dear group
 
I would like to change the behaviour of linked objects. Instead of opening a 
new window each time, I would prefer to open the linked object in the same 
window. Is that possible and how can configure it?

Thanks for every hint.

Regards,
Reto-
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Re: [otrs] Customize the ticket presentation in the dashboard

[Reto Müller]

Am 11.03.10 17:04, schrieb James, Michael:




href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}" 
onmouseover="window.status='$JSText{"Queue"}'; return true;" 
onmouseout="window.status='';">


$QData{"Queue","25"}






Great! Thanks a lot!

Regards Reto
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Re: [otrs] question about FAQ permissions

[Reto Müller]

You can set specific acl in sysconfig under 
Frontend::Agent::ModuleRegistration


Regards Reto

Am 10.03.10 22:36, schrieb Leonardo Certuche:

Hello people,

I'm having trouble defining permissions for the FAQ module. Reading 
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 
 I 
understand the following:


Put all users, that should be able to add and remove FAQ cathegories 
etc. to the FAQ, to the "faq_admin" group.
Put all users, that should be able to use the FAQ (create new FAQ 
articles, edit existing FAQ articles), into the "faq" group.


So I gave my agent who won't create FAQ articles the following 
permissions:



faq 
 	ro

move
create
note
owner
priority
|  rw
faq_admin 
  
		|



Then I log into OTRS as that same agent, go to a given article but it 
still shows the following options:


Back  - Edit 
 
- History 
 
- Print 
 
- Link 
 
- Delete 



Is there something else I should do in order to make sure a given 
agent won't be able to create/edit/delete FAQ articles?


Thanks in advance for your help,

Leonardo Certuche


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[otrs] Customize the ticket presentation in the dashboard

[Reto Müller]

Is it possible to customize the dashboard to show the queue name and the 
state time instead of the ticket age for the open ticket box?
In the SysConfig I found under Frontend::Agent::Dashboard the 
DashboardBackend###0130-TicketOpen element but I don't know the values 
for Key and Content to show the queue name and the state name.


Kind regards

Reto




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Re: [otrs] SIMPLY QUESTION

[Reto Müller]

Am 22.01.10 14:24, schrieb Sebastien Bory:

  
  

  
  
  Hi
all
   
  I
need for some agent, the can access to customer icon, to modify or
create the
customer record, but I forget where I can modify that.
  Today
I create a group “commercial” with 3 agent but when they login they
doesn’t have the customer icons
  Can
you help me ?
  thanks
   
  Cordialement
   
  Sébastien 
Bory
  Administrateur
réseaux
  NCI-les
centres d'affaires
  Bienvenue chez vous - Just welcome !
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Tel  33(0) 1 73 77 53 41
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Port: 33(0) 6 78 93 28 66 
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you need to put the created agents into the otrs group users by giving
them appropriate rights. You can manage user and groups in the admin
panel.

kind regards 

Reto


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