Re: [otrs] OTRS Queue View outside of OTRS
Hi I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos. Charles G Lambrecht/HOSPOPS/VET/UTIA wrote: I would like to a present a view of a queue without logging in to OTRS. For example, the current (open ticket) view of the PC Support Work queue available for browsing on the intranet. Has anyone done this and how so? I'm thinking a sql statement embedded in a page somewhere... Regards, Charles -- Charles Lambrecht Manager - Computer Operations [EMAIL PROTECTED] (865) 974-5742 University of TN College of Veterinary Medicine Knowledge, Compassion, Discovery -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ . -- Best regards Roberto Giana _ https://www.giaroco.ch/ _ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Virtual hosting and OTRS
Hi You could realize it by set up the entire system under helpdesk.example.org. Under the other virtual systems you could just set up some redirects. So everything runs under helpdesk.example.org but can be reached by using also admin.example.org or faq.example.org. VirtualHost * ServerName helpdesk.example.org /VirtualHost VirtualHost * ServerName admin.example.org Redirect permanent / http://helpdesk.example.org/otrs/index.pl /VirtualHost VirtualHost * ServerName faq.example.org Redirect permanent / http://helpdesk.example.org/otrs/faq.pl /VirtualHost But I'm using more often redirect statements under the same system or better under the regular webserver: VirtualHost * ServerName www.example.org Redirect permanent /go/adminhttp://helpdesk.example.org/otrs/index.pl Redirect permanent /go/helpdesk http://helpdesk.example.org/otrs/customer.pl Redirect permanent /go/faq http://helpdesk.example.org/otrs/faq.pl /VirtualHost So you can reach your support sites by using www.example.org/go/helpdesk, www.example.org/go/admin or www.example.org/go/faq. Even if www.example.org and helpdesk.example.org are different systems. I think both variants are memorable for the users but the second variant only uses one virtual host. Best regards Roberto Stefansen Espen wrote: Hi I'm trying to get otrs to work with virtual hosting on Linux. But so far i've been unsuccesful. Here's an example of what i want: - helpdesk.example.org - customer.pl - admin.example.org - index.pl - faq.example.org - faq.pl Have anyone tried this and made it work? I've tried various things in my httpd.conf, but none seem to work. I'll be happy with any help. Regards Espen Stefansen Institute of Marine Research ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? . ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Company ticket?
Hi Camilla It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as company ticket. If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as company ticket. Hope this helps. Best regards Roberto Camilla Krag Jensen wrote: I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket? :-) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Company ticket?
Hi Sven The easiest way would be to login as an admin and use Customer Users for edditing the user. There you can fill in the CustomerId manually. If you have a bunch of users to update/import you could use the syncuser_csv2otrs.pl script. Unfortuantely it doesn't update the CustomerId field. But it schouldn't be a problem to extend the script to do this. Alternatively you could do a 'mysql -u root -p otrs -B -N -e select * from customer_user; /tmp/customer_user.txt' which dumps the entire customer_user table as a tab-delimited CSV file, then edit the values in the file regarding to your needs with some scripts, awk, vi, Notepad or Excel and then reimport all the values with 'mysqlimport -u root -p -r -v otrs /tmp/customer_user.txt'. Keep in mind that mysqlimport uses the file name to determine the name of the target table. So the file name has to start with customer_user! And as usual before you start: Be shure that you have a working backup! :-) Best regards Roberto [EMAIL PROTECTED] wrote: Hi, but how can I set this CustomerID value automatically/manually ? regards, Sven On Wednesday 28 September 2005 12:11, Roberto Giana wrote: Hi Camilla It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as company ticket. If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as company ticket. Hope this helps. Best regards Roberto Camilla Krag Jensen wrote: I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket? :-) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Public tickets?
Hi
How about the Message Of The Day feature? There you can place messages, which
will be shown on the login screen.
http://doc.otrs.org/1.3/en/html/dtl-examles.html#AEN1315
Enable it with:
# ShowMotd
# (show message of the day in login screen)
$Self-{ShowMotd} = 1;
Regards
Roberto
Carl Boberg wrote:
Hi,
Wondering if it is possible to have a special queue or something where I can
handle network wide tickets which can be viewed on the customer interface
without having to login?
Example:
Say I'm going to do maintenance on a switch or a central server which might be
of interest for any number of users in my network who might get affected.
I would then create my own ticket in a sysadmin queue where I scribble down
the When, What and Why. This ticket is then viewable from the customer panel (maybe a
custom made page?) without having to login...
Anyone done something like this?
Cheers
Carl Boberg
System Network Administrator
Swedish Museum of Naturalhistory
Frescativägen 40
104 05 Stockholm
Sweden
Tel nr: 08-5195 5116
Mobile: 0701-82 4055
E-mail: [EMAIL PROTECTED]
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[otrs] Only e-mail tickets from valid customers
Hi I'm using OTRS 1.3.2. Is there a way to lock down the e-mail interface, so that only e-mails of registered and valid customers will open a ticket? -- Best regards Roberto ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
