Re: [otrs] default e-mail address
Hello Pri Pri. This list is open for your questions and as you can see, people are willing to help. Since you are new with OTRS though, may I suggest reading the OTRS documentation first. At http://doc.otrs.org you can find a list of admin manuals for all recent OTRS versions. Just select the one for the version you have installed (choose 'en' for english). These documents guide you through installing and configuring the OTRS system and will certainly make your life easier. If you still have questions afterwards, please feel free to post them here. Kind Regards Stefan Bedorf pri pri schrieb: > hi all > i am just getting used to the otrs system. when i compose from the > system the sender's address is [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>. > how can i change this? > we are running otrs on windows sbs 2003 > thank you > > > > Catch the complete World Cup coverage with MSN > <http://g.msn.com/8HMAENIN/2743??PS=47575> > > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] About database location
As this problem appears to be with mysql, I suggest consulting http://dev.mysql.com/doc/#manual I'm not a mysql guru, but this error message seems to indicate charset problems. Cheers Stefan Bedorf [EMAIL PROTECTED] schrieb: > Stefan Bedorf ?: >> Basically the error message tells you that OTRS can't find any user data >> corresponding to your login name. >> >> The next step would be checking the database table otrs.system_user for >> any irregularities. >> >> >> Cheers >> Stefan Bedorf >> >> [EMAIL PROTECTED] schrieb: >> > I think i have found the main reason of the error, it's caused by > "Illegal Mix Of Collations" > But i am not quite sure whether will i be able to fix it. There are > several databases running on My SQL server, so i am afraid that my > action can affect other databases functionality. > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] About database location
Basically the error message tells you that OTRS can't find any user data corresponding to your login name. The next step would be checking the database table otrs.system_user for any irregularities. Cheers Stefan Bedorf [EMAIL PROTECTED] schrieb: > "OTRS shows following error: "Panic! No user data!"" > > What dies this error means? > What is the cause of this error? > In what table user data was stored? > What field of the table is checking in login process? > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] About database location
Hi , [EMAIL PROTECTED] schrieb: > Nils Breunese (Lemonbit) ?: >> [EMAIL PROTECTED] wrote: >> >>> The problem is that if database is located on the same server as OTRS >>> base system it works fine but when i move database to another server >>> - OTRS shows following error: "Panic! No user data!" >>> Be sure that I have changed setting in my Config.pm file >>> What is the problem with this? >>> And one more detail. If i am connecting with mysql -h my_db_host -u >>> otrs -p otrs everything works fine i can execute any SQL queries. >>> Connection is rapid and reliable >>> >>> I will be grateful for your help. > [...] have you tried '/bin/CheckDB.pl' ? This script should tell you if OTRS can connect to your database and read from it. Cheers Stefan Bedorf ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Can't get ArticleID from INSERT!
Stefan wrote: > Message: Can't process email with MessageID > <<[EMAIL PROTECTED]>>! Please create a > bug report with this email (var/spool/) on http://bugs.otrs.org/! Hi. I'm pretty sure we've encountered the same problem. This was at the time when we were testing either 1.2CVS or 1.2.1. Now that we are using 1.2.2 the problem has vanished. So i guess it would be interesting to know the exact version of otrs you are using. Cheers Stefan Bedorf ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] robert.kehl@otrs.de
Aargh. Sorry, sorry, sorry I should really go to bed instead of confusing 'subject' and 'to' when writing mails. Regards Stefan Bedorf ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
