[otrs] fusion inventory and otrs
hi, need information regarding otrs integration with fusion inventory,what are prerequisites etc.we are planning to use this for asset management- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] upcoming events in otrs
hi, i'm using otrs 3.1.7.i query i have is ticket placed in pending state will appear in Dashboard->upcoming events. in dashboard it is viewable to only agent who has put in pending status...can we configure it to show it all members of group Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] using captcha in otrs
hi,ch need info on implementing CAPTCHA in otrs customer registration form to prevent spam users.appreciate any help on this. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Cross-Site Request Forgery(CSRF)
Hi, we are hosting otrs in internet and our testing team found CSRF issue with otrs in customer & FAQ tab..how to resolve this. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] reg: session cookie to set as secure
Hi i need help to set session cookie as secure as this one of recommendation from our testing team. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] error when accessing rpc.pl in otrs
Hi, i'm currently using otrs 3.1.7 on WIN2008 -64bit,iis7,active perl 5.14 version.when accessing rpc.pl..i'm getting following error The page cannot be displayed because the server requires a Content-Length header in the request. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] otrs 3.1 & ITSM on windows
Hi i'm trying to install otrs 3.1.1 with active perl 5.10 and mssql on win2003 OS;whenever i m trying to install ITSM package i'm getting CGI error ..however with same configuration mentioned above otrs 3.0 ITSM is getting installed. Anyone who has tried installation on windows env..help me guide with procedure for otrs 3.1 ITSM Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] (no subject)
SingIe m0ms and teenagers are making reaI m0ney fr0m h0me. http://crouic5webserver.com/httpplaonline-2.php?zuhuyahooID=90 Thu, 31 May 2012 9:08:43 _ But Tomgive him five cents to keep quiet, and said we would all go home and meetnext week, and rob somebody and kill some people. kallei wilfryd - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Multiple timezones in otrs
Hi Mike, Thank u for quick reply. i wanted to check if multiple timezones can be set in otrs i.e. an agent in US in EST timezone creates a ticket it should be in EST,if agent is in PST then time created to be in PST and similarily if in india in IST. Ravi Shankar From: James Michael DuPont To: ravi shanker ; User questions and discussions about OTRS. Sent: Thursday, 8 March 2012 8:15 PM Subject: Re: [otrs] Multiple timezones in otrs Hello Ravi, please see the calendar options in the docs, http://doc.otrs.org/3.1/en/html/time.html#time-settings thanks, mike On Thu, Mar 8, 2012 at 3:26 PM, ravi shanker wrote: > Hi, > > Need info regarding setting up of multiple timezones in otrs,as my > users-agent interface are 3 different timezones i.e. IST,EST,PST. > Please let know if this configurable > > Ravi Shankar > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research & Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Multiple timezones in otrs
Hi, Need info regarding setting up of multiple timezones in otrs,as my users-agent interface are 3 different timezones i.e. IST,EST,PST. Please let know if this configurable Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS -itsm-Change management
sure Nils In change module,in involved persons sections i tried adding agents to CAB ,though auto populate feature is displaying agents available whenever i select them the CAB is always blank.. This is the issue i was facing. Also what is importance of having CAB in change management,i mean i don't see any approval for CAB.If you have tried this please let know Thanks in advance. Ravi Shankar From: Nils Leideck To: User questions and discussions about OTRS. Sent: Wednesday, 14 December 2011 11:02 AM Subject: Re: [otrs] OTRS -itsm-Change management Dear Ravi, On 14.12.2011, at 00:10, ravi shanker wrote: > i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me > how to do this please don’t misunderstand my answer but a little more friendliness, itemization and detailing in your email will dramatically increase your chance to get a helpful reply. This’ said without any kind of valuation about yourself. Ok, so please explain me what is your problem? You don’t know how to get people added to the CAB list or is there an error message that you could provide us? “unable to add” doesn’t really tell us what your actual issue is, right? So please be a bit more polite and detailed in your emails, ok? TIA Cheers, Nils -- http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS-itsm -Change management
Hi, i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me how to do this. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Reg:OTRS performance
Hi, In our current OTRS setup we have about 1.7 lac tickets ,and we are observing some performance issues.our infra is built on win2k8/IIS7/sqlserver2k5..any suggestion for performance tuning would be helpful. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Email Ticketing-PostMaster Filter
Hi, In my current setup;OTRS recieves emails in below format and ticket is to be created.Though ticket creation is working;i need to capture values between tags to corresponding OTRS fields. like "Nancy" to first name field in OTRS; Need guidance in How to extract this values and put this in database fields Nancy B 9885098850 nanc...@test.com email submission Normal Medium Webform INVOICE STATUS NON-PO INVOICE please specify please specify Pharma please transfer to me Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Ticket pending date
Hi all, Need database field where ticket pending date(phone ticket) is stored. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Timezone in OTRS 3.0
Hi , How do we configure timezone for OTRS? my web-server and Db server are on EST and i need my OTRS to have IST timezone. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2
Thank u Ajmal :) Ravi Shankar From: Ajmal Ahmed To: User questions and discussions about OTRS. Sent: Wednesday, 11 May 2011 2:59 PM Subject: Re: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2 Hi Ravi, In order to create a template you have to use as follows: · Add a class : Admin tab àGeneral Catalog àITSM::ConfigItem::Class · Copy definition : Admin tab àConfig Item ManagementàSelect an existing templateàClick on change class definition · Select and edit existing definition template to suit your needs i.e. Sno,servername,Ip,etc · In order to make a value mandaton add CountDefault => 1 else CountDefault => 0 for optional paramets of CI’s Sample CSV: (which may be obsolete requirement considering the above) · Create an initial config item using CMDB feature · Use import / Export feature to export a sample CSV format Best regards, Ajmal From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi shanker Sent: Tuesday, May 10, 2011 11:28 PM To: otrs@otrs.org Subject: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2 Hi, I have OTRS ITSM 3.0.2 configured,i'm looking for import/export feature and would need sample CSV template for this feature to work. i have create a template like: Sno,servername,Ip,etc however when i run import ,i'm getting an error saying 1 failed;0 succesful message in log. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2
Hi, I have OTRS ITSM 3.0.2 configured,i'm looking for import/export feature and would need sample CSV template for this feature to work. i have create a template like: Sno,servername,Ip,etc however when i run import ,i'm getting an error saying 1 failed;0 succesful message in log. Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Remove attachments from emails
Usecase is: Attachments with .dll or .exe extensions are sent over email. Ravi Shankar From: Michiel Beijen To: User questions and discussions about OTRS. Sent: Tue, 10 May, 2011 1:55:14 PM Subject: Re: [otrs] Remove attachments from emails Dear Mr Shanker, You can probably do this by creating a postmaster filter and/or a ticket event module; this would require writing Perl. Can I ask for the use case you have for this? Someone sends in an email: "See the screenshot"... and then you just scrubbed the attachments! It does not sound very useful to me... -- Mike On Tue, May 10, 2011 at 7:15 AM, ravi shanker wrote: > Hi, > I want to remove attachments from emails sent to our mailbox,which in turn > create tickets in otrsis there any config setting.Please help. > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Remove attachments from emails
Hi, I want to remove attachments from emails sent to our mailbox,which in turn create tickets in otrsis there any config setting.Please help.- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Fw: How to reset Ticket counters
Ravi Shankar - Forwarded Message From: Oliver Methfessel [MC] To: otrs@otrs.org Sent: Mon, 25 April, 2011 8:06:14 PM Subject: Re: [otrs] How to reset Ticket counters Hi Muhammaad, Am 25.04.2011 16:29, schrieb Muhammad El-Sergani: > Well, being new in general to trouble ticketing systems, this might > sound a little bit silly. > > What I'm concerned about, is the ticket length. It is already long > enough, with the date and the system ID. But if I set the minimum > length to 2 or 3, then reset the counter every month, that would look > as I would be maintaining the length. > > I didn't know that stats check the counter?! > The TicketID ist the Number on which a ticketing system knows the case to whom the email belongs. You're right, that the default ticketformat is too long, have a look in the sysconfig in Core::Ticket and set Ticket::NumberGenerator to some other value than DateChecksum (ex. AutoIncrement). It isn't a good idea to reset the counter for this reason, you'll get many problems with this. Greetings Oliver -- Mit freundlichen Grüßen Oliver Methfessel Methfessel Computers Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden Kundenbüro: Kloppenheimer Weg 11, 65191 Wiesbaden Geschäftsführender Inhaber: Oliver Methfessel http://www.methfessel-computers.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] ITSM error
Hi, I have installed OTRS ITSM 3.0.2 version on otrs 3.0.7,installation was successful however when i'm trying to access CMDB or any other tab,i'm getting this error.. Module Kernel::Modules::AgentITSMChangeAdd not registered in Kernel/Config.pm! Please help Ravi Shankar- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] To change logo in agent interface
Hi, I'm using otrs 3.0 and would like to know whether we can change "OTRS" logo @ right side corner of agent interface.i couldn't get otrs image in images folder. Also i tried changing productname in config and it only changed logos at browser header,login etc but not OTRS logo @ rightside corner of every page. If somebody have tried this,please let me know Regards Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Best flavor of Linux for OTRS
Hi, I'm planning to install OTRS on linux,pls suggest linux flavor which is robust and easy to maintain. we have requirement for supporting 200 agents for OTRS. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS 3.0 Dashboard
hi , Need help in understanding what does graph in dashboard of otrs displays, is it the tickets shown in graph are for particular agent or all tickets in all queues. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Reg: OTRS 3.01 not working properly in internet explorer 8
Hi i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. would like to know what are browsers and which versions of these are supported. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Attachments in OTRS
Hi, Need help on attachmentsusing soap api.any example in any langauge would help. Regards Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Solution for SOAP API in OTRS
Hi All,
Below is solution for users who want to use SOAP API for OTRS.Below code is
written in JavaScript and Using AJAX but can be used in any web language
i.e.ASP,VB6,ASP.NET etc
1)Paste the code in notepad/wordpad and save it as HTML.
2)In Index.pl interface,sysconfig search for SOAP.Check the 2 check boxes and
enter UID and PWD as "root"(without quotation).
Ravi Shankar.Ch
function OTRSTn()
{
SoapTest1='
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; ' +
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>' +
'' +
'root' +
'root' +
'TicketObject' +
'TicketCreateNumber' +
''
return SoapTest1;
}
function OTRSTkt()
{
SoapTest2 = '
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; ' +
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>' +
'' +
'root' +
'root'+
'TicketObject' +
'TicketCreate' +
'TN'+
document.getElementById('tktid').value +'' +
'Title' +
'Test
Ticket' +
'Queue' +
'PostMaster' +
'Lock' +
'unlock'
+
'PriorityID' +
'2' +
'StateNew' +
'CustomerUserravi.chaga...@abcd.com' +
'OwnerID1' +
'UserID'
+
'1' +
''
return SoapTest2;
}
function OTRSTktArticle()
{
SoapTest3 ='
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; '+
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";> ' +
'' +
'rootroot ' +
'TicketObjectArticleSend' +
'TicketID '+
''+
document.getElementById('tktNo').value +'ArticleType '+
'email-external '+
'SenderTypeagent'+
'Fromravi.chaga...@abcd.com'+
'To'+
'ravi.chaga...@abcd.comCc'+
'ReplyTo'+
'Subject'+
'USing
SOAPBody'+
'USing
SOAPMessageID'+
''+
'CharsetISO-8859-15'+
'HistoryType'+
'NewTicket'+
'HistoryComment'+
'Ravi Created
thisUserID'+
'1'+
'NoAgentNotify0'+
'Type'+
'text/plainLoop'+
'0'
return SoapTest3;
}
function SendXml(id)
{
var url="http://x.x.x.x/otrs/rpc.pl";; //x.x.x.x is server
name where otrs is residing.in local system is localhost
var xmlhttp2=new ActiveXObject("Microsoft.XMLHTTP");
xmlhttp2.open("POST",url,false);
xmlhttp2.setRequestHeader('Content-Type', 'text/xml');
xmlhttp2.setRequestHeader('SOAPAction', '/Core#Dispatch');
if(id==3)
{
var xmlArticle=OTRSTktArticle();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,3);
}
else
{
alert(xmlhttp2.responseText);
}
}
else if(id==2)
{
var xmlArticle=OTRSTkt();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,2);
}
else
{
alert(xmlhttp2.responseText);
[otrs] Solution for SOAP API in OTRS
Hi All,
Below is solution for users who want to use SOAP API for OTRS.Below code is
written in JavaScript and Using AJAX but can be used in any web language
i.e.ASP,VB6,ASP.NET etc
1)Paste the code in notepad/wordpad and save it as HTML.
2)In Index.pl interface,sysconfig search for SOAP.Check the 2 check boxes and
enter UID and PWD as "root"(without quotation).
Ravi Shankar.Ch
function OTRSTn()
{
SoapTest1='
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; ' +
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>' +
'' +
'root' +
'root' +
'TicketObject' +
'TicketCreateNumber' +
''
return SoapTest1;
}
function OTRSTkt()
{
SoapTest2 = '
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; ' +
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>' +
'' +
'root' +
'root'+
'TicketObject' +
'TicketCreate' +
'TN'+
document.getElementById('tktid').value +'' +
'Title' +
'Test
Ticket' +
'Queue' +
'PostMaster' +
'Lock' +
'unlock'
+
'PriorityID' +
'2' +
'StateNew' +
'CustomerUserravi.chaga...@abcd.com' +
'OwnerID1' +
'UserID'
+
'1' +
''
return SoapTest2;
}
function OTRSTktArticle()
{
SoapTest3 ='
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; '+
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";> ' +
'' +
'rootroot ' +
'TicketObjectArticleSend' +
'TicketID '+
''+
document.getElementById('tktNo').value +'ArticleType '+
'email-external '+
'SenderTypeagent'+
'Fromravi.chaga...@abcd.com'+
'To'+
'ravi.chaga...@abcd.comCc'+
'ReplyTo'+
'Subject'+
'USing
SOAPBody'+
'USing
SOAPMessageID'+
''+
'CharsetISO-8859-15'+
'HistoryType'+
'NewTicket'+
'HistoryComment'+
'Ravi Created
thisUserID'+
'1'+
'NoAgentNotify0'+
'Type'+
'text/plainLoop'+
'0'
return SoapTest3;
}
function SendXml(id)
{
var url="http://x.x.x.x/otrs/rpc.pl";; //x.x.x.x is server
name where otrs is residing.in local system is localhost
var xmlhttp2=new ActiveXObject("Microsoft.XMLHTTP");
xmlhttp2.open("POST",url,false);
xmlhttp2.setRequestHeader('Content-Type', 'text/xml');
xmlhttp2.setRequestHeader('SOAPAction', '/Core#Dispatch');
if(id==3)
{
var xmlArticle=OTRSTktArticle();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,3);
}
else
{
alert(xmlhttp2.responseText);
}
}
else if(id==2)
{
var xmlArticle=OTRSTkt();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,2);
}
else
{
alert(xmlhttp2.responseText);
[otrs] how to get attachment content for images when using api
Hi While trying to create tickets with attachment using api,pls suggest how to read content of file for images,pdf,word etc .this is one of the parameters for creating attachment. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Unicode support for OTRS MSSQL Database
Hi Does the default schema and scripts given by OTRS for MSSQL database support multilingual capability. Or do we need to enable this(unicode) feature in database. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] ticket creation using API
500...To many files opened in Lite.pm. This is the error Ravi Shankar From: James Morgan To: User questions and discussions about OTRS. Sent: Mon, February 8, 2010 4:04:37 AM Subject: Re: [otrs] ticket creation using API What’s the error you get on IIS? From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi shanker Sent: Saturday, 6 February 2010 2:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi James, Have tried this example,the approach of Classic asp and Perl are completely different.i have used soap toolkit it didn't worked.then i tried with XmlHttp object ,still its not working. If anyone tried this ,pls let me know. Also rpc-example is working for perl/mysql/apache but when i tried with perl/iis/MSSQL its not working.Want to know the example given in otrs(rpc-example) works for only "perl/mysql/apache" and not for other. Ravi Shankar From:James Morgan To: User questions and discussions about OTRS. Sent: Mon, February 1, 2010 4:12:43 AM Subject: Re: [otrs] ticket creation using API It’s indeed possible. You need to call the API via SOAP. Here’s the first article on a Google search for using SOAP in ASP Classic: http://www.devarticles.com/c/a/ASP/An-Introduction-To-XML-SOAP-Using-ASP-and-VB6/ I doubt most people on this list would have written anything for the API using ASP classic, so you’ll need to look at the rpc-example.plscript provided and potentially the code sample I provided for PHP a few months back and then use your knowledge of ASP Classic and what you’ve learned about SOAP to implement it. You can find the OTRS-specific information you need at http://dev.otrs.org/. James. From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, 30 January 2010 11:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] ticket creation using API
Hi James, Have tried this example,the approach of Classic asp and Perl are completely different.i have used soap toolkit it didn't worked.then i tried with XmlHttp object ,still its not working. If anyone tried this ,pls let me know. Also rpc-example is working for perl/mysql/apache but when i tried with perl/iis/MSSQL its not working.Want to know the example given in otrs(rpc-example) works for only "perl/mysql/apache" and not for other. Ravi Shankar From: James Morgan To: User questions and discussions about OTRS. Sent: Mon, February 1, 2010 4:12:43 AM Subject: Re: [otrs] ticket creation using API It’s indeed possible. You need to call the API via SOAP. Here’s the first article on a Google search for using SOAP in ASP Classic: http://www.devarticles.com/c/a/ASP/An-Introduction-To-XML-SOAP-Using-ASP-and-VB6/ I doubt most people on this list would have written anything for the API using ASP classic, so you’ll need to look at the rpc-example..plscript provided and potentially the code sample I provided for PHP a few months back and then use your knowledge of ASP Classic and what you’ve learned about SOAP to implement it. You can find the OTRS-specific information you need at http://dev.otrs.org/. James. From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, 30 January 2010 11:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] ticket creation using API
Pls dont mind for repeating the question again, i have seen a site "http://www.mail-archive.com/otrs@otrs.org/msg27461.html"; where in using SOAP API tickets using php are being created . would like to know whether using soap api in asp tickets can be created. Thank u. Ravi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 30, 2010 6:21:02 PM Subject: Re: [otrs] ticket creation using API Hi, On 30.01.2010, at 12:50, ravi shanker wrote: i have tried rpc-example.pl and its creating cases,but im looking for is similar thing in classic asp,is this supported and if yes please provide an example. I am afraid not yet :-( Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] ticket creation using API
Thank you Nils Leideck, i have tried rpc-example.pl and its creating cases,but im looking for is similar thing in classic asp,is this suppported and if yes please provide an example. Thanks again Ravi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 30, 2010 4:07:54 AM Subject: Re: [otrs] ticket creation using API Hi, On 29.01.2010, at 17:57, ravi shanker wrote: I would like to know how to use API in classic asp to create tickets.is this possible and what is required for that.would be helpful if example is provided. you can use SOAP to create tickets from other applications/scripst/programs. Search in the Sysconfig for "soap" and also have a look at scrips/rpc-example.pl Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] ticket creation using API
Hi , I would like to know how to use API in classic asp to create tickets.is this possible and what is required for that.would be helpful if example is provided. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] webservices for otrs
Hi, Would like to know whether webservices are available for OTRS.i have found site where in user has accessed rpc.pl and created ticket using perl and php. is this the only way to use webservices in otrs.i would like to use asp/asp.net for accessing webservices in otrs.is there anyl wsdl file available for this. Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Auto reply from Same Mailbox problem
Hi Nils Leideck i have configured this in "Autoresponse<->Queue", in "Auto reply "section i have configured for corresponding emailaddress for particular Queue. Is there any other place i have to make changes? i suppose u also meant same thing.. Thank u Ravi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Thu, January 21, 2010 3:09:48 AM Subject: Re: [otrs] Auto reply from Same Mailbox problem Hi, On 20.01.2010, at 18:06, ravi shanker wrote: Is it something to do with SMTP setting where in we have Authenticated User id and Pwd for sending emails. you need to define the sender address per auto-response. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Auto reply from Same Mailbox problem
Hi, With OTRS auto reply we are facing strange problem. we have 4 mailboxes for different businesses,we have auto-reply configured respectively for each mailbox. cases are getting created when mails are sent to this 4 mailboxes,problem is auto response is going for single mailbox for all business ,though different mail are configured at Autresponse<->Queue Is it something to do with SMTP setting where in we have Authenticated User id and Pwd for sending emails. Thanks in advance. Regards Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Reply to Auto reply problem
Hi , As mentioned by u there is ticket no. in subject of "Auto-reply" mail.i have enabled references in postmaster module i.e. "PostmasterFollowUpSearchInRefe rences",and also other reference related to this like " PostmasterFollowUpSearchInRaw".still new ticket is created for reply to auto-reply. My Ticket has format like:Ticket#XYZ_123567 Hook=Ticket#XYZ HookDivider=_ i send mail to mailbox with subject and case is created and My Auto reply has format of :Ticket#XYZ_123567 followed by Subject pls help me know where i have to make changes so that new ticket is not created when replied to auto-reply and instead notes to be added for the ticket. Thanks in advance. Ravi Shankar ________ From: ravi shanker To: User questions and discussions about OTRS. Sent: Sun, January 17, 2010 5:39:41 PM Subject: Re: [otrs] Reply to Auto reply problem Hi Nils Leideck, Thank u for quick response. i have a ticket number in the auto-reply subject.as suggested by you i would check feature suggested and post u back. Thanks againRavi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 16, 2010 6:11:28 PM Subject: Re: [otrs] Reply to Auto reply problem Hi, On 16.01.2010, at 12:26, ravi shanker wrote: Problem is when agent/customer replies to "Auto-reply" message of OTRS,another ticket is created.what i'm looking for is,when user/customer mails back i.e."replies to auto-reply",this should be added as notes but not another ticket should be created. do you have a ticket number in the auto-reply subject? In a standard configuration the auto-reply does have the ticket number and if you send an answer back, OTRS is recognizing this number and therefor the answer is added to the existing ticket as an additional article. You could try to use another mechanism to identify an incoming email as follow-up by, which does search in the email references. Go to the OTRS Sysconfig and search for "references". You will be guided to Ticket -> Core::PostMaster and then to PostmasterFollowUpSearchInReferences or you can also try to use PostmasterFollowUpSearchInRaw. ((enjoy)) Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Reply to Auto reply problem
Hi , As mentioned by u there is ticket no. in subject of "Auto-reply" mail.i have enabled references in postmaster module i.e. "PostmasterFollowUpSearchInReferences",and also other reference related to this like " PostmasterFollowUpSearchInRaw".still new ticket is created for reply to auto-reply. My Ticket has format like:Ticket#XYZ_123567 Hook=Ticket#XYZ HookDivider=_ i send mail to mailbox with subject and case is created and My Auto reply has format of :Ticket#XYZ_123567 followed by Subject pls help me know where i have to make changes so that new ticket is not created when replied to auto-reply and instead notes to be added for the ticket. Thanks in advance. Ravi Shankar ________ From: ravi shanker To: User questions and discussions about OTRS. Sent: Sun, January 17, 2010 5:39:41 PM Subject: Re: [otrs] Reply to Auto reply problem Hi Nils Leideck, Thank u for quick response. i have a ticket number in the auto-reply subject.as suggested by you i would check feature suggested and post u back. Thanks againRavi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 16, 2010 6:11:28 PM Subject: Re: [otrs] Reply to Auto reply problem Hi, On 16.01.2010, at 12:26, ravi shanker wrote: Problem is when agent/customer replies to "Auto-reply" message of OTRS,another ticket is created.what i'm looking for is,when user/customer mails back i.e."replies to auto-reply",this should be added as notes but not another ticket should be created. do you have a ticket number in the auto-reply subject? In a standard configuration the auto-reply does have the ticket number and if you send an answer back, OTRS is recognizing this number and therefor the answer is added to the existing ticket as an additional article. You could try to use another mechanism to identify an incoming email as follow-up by, which does search in the email references. Go to the OTRS Sysconfig and search for "references". You will be guided to Ticket -> Core::PostMaster and then to PostmasterFollowUpSearchInReferences or you can also try to use PostmasterFollowUpSearchInRaw. ((enjoy)) Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Reply to Auto reply problem
Hi Nils Leideck, Thank u for quick response. i have a ticket number in the auto-reply subject.as suggested by you i would check feature suggested and post u back. Thanks againRavi Shankar From: Nils Leideck - ITSM To: User questions and discussions about OTRS. Sent: Sat, January 16, 2010 6:11:28 PM Subject: Re: [otrs] Reply to Auto reply problem Hi, On 16.01.2010, at 12:26, ravi shanker wrote: Problem is when agent/customer replies to "Auto-reply" message of OTRS,another ticket is created.what i'm looking for is,when user/customer mails back i.e."replies to auto-reply",this should be added as notes but not another ticket should be created. do you have a ticket number in the auto-reply subject? In a standard configuration the auto-reply does have the ticket number and if you send an answer back, OTRS is recognizing this number and therefor the answer is added to the existing ticket as an additional article. You could try to use another mechanism to identify an incoming email as follow-up by, which does search in the email references. Go to the OTRS Sysconfig and search for "references". You will be guided to Ticket -> Core::PostMaster and then to PostmasterFollowUpSearchInReferences or you can also try to use PostmasterFollowUpSearchInRaw. ((enjoy)) Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Reply to Auto reply problem
Hi,I'm looking for solution in otrs-auto response functionality,currently we have configured mailbox(pop3 enabled),any gent/customer sends a mail ,this would create ticket in otrs.auto response for this also configured,which in turn would send mail to agent/customer for ticket created.This functionality is working fine. Problem is when agent/customer replies to "Auto-reply" message of OTRS,another ticket is created.what i'm looking for is,when user/customer mails back i.e."replies to auto-reply",this should be added as notes but not another ticket should be created. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Regarding OTRS support to windows 2003
Thanks a lot friend..info was useful Ravi Shankar From: Nathan Campbell To: User questions and discussions about OTRS. Sent: Wednesday, June 17, 2009 9:25:42 PM Subject: Re: [otrs] Regarding OTRS support to windows 2003 There is a 32-bit version of Enterprise 2003 – your organizations installations of Enterprise may be standardized to 64 bit though. I am running 2.3.2 on x86 Windows 2003 Enterprise R2 and it works fine – I would expect the same on an x64 platform. If you go with MSSQL, make sure it is the x64 version if the operating system is running x64. From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of ravi shanker Sent: Wednesday, June 17, 2009 10:19 AM To: otrs@otrs.org Subject: [otrs] Regarding OTRS support to windows 2003 Hi, Would need help on information regarding otrs on windows.does OTRS support both standard and enterprise edition of win2003 i.e. as win2003 enterprise edition is 64 bit does otrs can be installed.thanks in advance Regds Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Regarding OTRS support to windows 2003
Hi, Would need help on information regarding otrs on windows.does OTRS support both standard and enterprise edition of win2003 i.e. as win2003 enterprise edition is 64 bit does otrs can be installed.thanks in advance Regds Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] configuring POP3 mail account to otrs(mysql).
Thank u for info MichielBeijen.. Ravi Shankar From: Michiel Beijen To: User questions and discussions about OTRS. Sent: Wednesday, May 20, 2009 11:38:57 PM Subject: Re: [otrs] configuring POP3 mail account to otrs(mysql). Dear mr shanker, First of all, OTRS is completely perl based so if you can access the web interface you will absolutely have perl installed. Second, POP is used for receiving mail. For sending you will need to use sendmail or smtp. See the OTRS manual for more details. in the event you'd like to receive (commercial) support in configuring and setting up OTRS please contact me off-list to discuss. Kind regards, Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On May 20, 2009 5:19 PM, "ravi shanker" wrote: Hi all, Help me with configuring POP3 mail account to otrs(mysql). have configured pop3 account with hostname,pwd ..etc in admin area of user interface. after that when i create phone ticket,email ticket from my account i'm not recieving mail notifications for cases created. i dont have perl installed in system.is any other configuration required for pop3 other that from admin interface. thanks in advance Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] configuring POP3 mail account to otrs(mysql).
Hi all, Help me with configuring POP3 mail account to otrs(mysql). have configured pop3 account with hostname,pwd ..etc in admin area of user interface. after that when i create phone ticket,email ticket from my account i'm not recieving mail notifications for cases created. i dont have perl installed in system.is any other configuration required for pop3 other that from admin interface. thanks in advance Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Otrs installation for Mssqlserver2005
Hi Afshar,
To start with, is Active perl installation must for sqlserver to work for OTRS?
i don't have active perl installation in my system.
#settings for mSsqlserver
$Self->{DatabaseDSN} =
"DBI:ODBC:driver={SQLServer};Server=58.2.71.49,1433;database=otrs;uid=otrs;pwd=password;";
$Self->{"Database::Type"} = 'mssql';
$Self->{DatabaseUserTable} = 'users'';
#--#
does config.pm checks "db.pm" by anyway.
pls send any working config.pm,it would be of great help.thanks in advance
afshar
Ravi Shankar
From: Afshar Mohebbi
To: User questions and discussions about OTRS.
Sent: Tuesday, May 19, 2009 10:17:04 AM
Subject: Re: [otrs] (no subject)
Could you provide your config.pm and your logs?
Afshar Mohebbi
On Mon, May 18, 2009 at 7:17 PM, ravi shanker wrote:
Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added DSN
->system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when i enter r...@localhost and password.page can't
found error is coming.
Regds
Ravi Shankar
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[otrs] (no subject)
Hi , please help me with configuring sqlserver2005 to Otrs. i have added DSN ->system DSN connecting to OTRS in Config.pm. lndex.pl page is coming ,when i enter r...@localhost and password.page can't found error is coming. Regds Ravi Shankar - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
