Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen)

[Anant Jain]

I'd be interested in implementing TinyMCE as well. :D

AJ

On 7/28/11 1:28 PM, "jan.dre...@bertelsmann.de"
 wrote:

>Hi Philippe,
>
>you won't by chance publish a diff/patch/howto for your modifications?!
>
>Regards
>Jan Dreyer
>
>
>-Ursprüngliche Nachricht-
>Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
>Martignier, Philippe
>Gesendet: Donnerstag, 28. Juli 2011 09:32
>An: otrs@otrs.org
>Betreff: Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen)
>
>Hello Michiel
>
>The issues I got happen in the precise following case:
>
>An agent is copying and pasting some text, tables from different sources
>(web, stand-alone applications).
>When submitting the text everything seemed ok, but when we got the reply
>with our response below, we can see that there are some fonts that are
>bigger than others and other formatting stuff like this.
>
>We implemented a modify function that allows us to modify every article
>in a ticket, so I am able to go back to this article with mixed fonts,
>modify, put in html mode and pick the code .. there I can see that there
>is a big mess with html (being imported from the copying-pasting stuff)
>
>The problem with the editors used by OTRS is that there are not WYSIWYG.
>
>TinyMCE is WYSIWYG so it solves my problem.
>
>I finally succeed in installing this new editor, everything works fine
>and I have a plenty of new functions like fullscreen, preview, print, ...
>The only thing I need to arrange is about the spellchecker.
>
>Hope it helps :)
>
>Message: 2
>Date: Mon, 25 Jul 2011 18:17:03 +0200
>From: Michiel Beijen 
>Subject: Re: [otrs] Replace the rich editor with TinyMCE
>To: "User questions and discussions about OTRS." 
>Message-ID:
>
>
>Content-Type: text/plain; charset=UTF-8
>
>Out of curiosity, what kind of issues did you have with the FCKEditor?
> OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor but
>obviously it might have some of the same issues.
>
>On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe
> wrote:
>> Hi Martin,
>>
>> Many thanks for your quick answer. I am an old developer (Cobol,
>>MS-Access, ...) but am not afraid to go into code.
>>
>> So I think I have to remove the code about the default editor and put
>>the one of tinyMCE (provided by them) instead?
>>
>> And I just place the files in \var\httpd\htdocs\js where there is the
>>fckeditor ?
>>
>> Will look at your example !
>>
>> Philippe
>>
>> Message: 2
>> Date: Mon, 25 Jul 2011 15:08:16 +0200
>> From: Martin Edenhofer 
>> Subject: Re: [otrs] Replace the rich editor with TinyMCE
>> To: "User questions and discussions about OTRS." 
>> Message-ID: 
>> Content-Type: text/plain; charset="us-ascii"
>>
>> Hi Philippe,
>>
>> it's not planned, but yes, you can replace the RTE. The file which you
>>need to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you
>>need to have developer skills to do the replacement).
>>
>> As another example of RTE replacement see
>>http://edenhofer.de/p/aloha-editor/ (OTRS 3 with Aloha Editor "beta" -
>>http://www.aloha-editor.org/).
>>
>> ?-Martin
>>
>> http://edenhofer.de/
>>
>> On 25.07.2011, at 14:36, Martignier, Philippe wrote:
>>
>>> Hi there,
>>>
>>> I have several issues using OTRS 2.4.8 about copy and paste with html
>>>tags.
>>>
>>> It seems that TinyMCE is a better editor than the one used by default
>>> in OTRS. (I tried also the one in OTRS 3.0 but it is the same as
>>> before just with a new look)
>>>
>>> My questions:
>>>
>>> 1) is it possible to change this rich text editor with another one?
>>>
>>> 2) where and what file(s) to modify? I imagine there is a call to a
>>> javascript with the text field in parameter
>>>
>>> Thanks for any help,
>>>
>>> Philippe
>>>
>>> Philippe Martignier
>>> Communications Division
>>> Customer Service Center
>>> Email : philippe.martign...@wipo.int
>>> Phone : 00 41 022 338 72 36
>>> Building : NC
>>> Office : 3, 316
>>>
>>>
>>> World Intellectual Property Organization Disclaimer:
>>>
>>> This electronic message may contain privileged, confidential and
>>> copyright protected information. If you have received this e-mail by
>>> mistake, please immediately notify the sender and delete this e-mai

Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen)

[Jan.Dreyer]

Hi Philippe,

you won't by chance publish a diff/patch/howto for your modifications?!

Regards
Jan Dreyer


-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von 
Martignier, Philippe
Gesendet: Donnerstag, 28. Juli 2011 09:32
An: otrs@otrs.org
Betreff: Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen)

Hello Michiel

The issues I got happen in the precise following case:

An agent is copying and pasting some text, tables from different sources (web, 
stand-alone applications).
When submitting the text everything seemed ok, but when we got the reply with 
our response below, we can see that there are some fonts that are bigger than 
others and other formatting stuff like this.

We implemented a modify function that allows us to modify every article in a 
ticket, so I am able to go back to this article with mixed fonts, modify, put 
in html mode and pick the code .. there I can see that there is a big mess with 
html (being imported from the copying-pasting stuff)

The problem with the editors used by OTRS is that there are not WYSIWYG.

TinyMCE is WYSIWYG so it solves my problem.

I finally succeed in installing this new editor, everything works fine and I 
have a plenty of new functions like fullscreen, preview, print, ... The only 
thing I need to arrange is about the spellchecker.

Hope it helps :)

Message: 2
Date: Mon, 25 Jul 2011 18:17:03 +0200
From: Michiel Beijen 
Subject: Re: [otrs] Replace the rich editor with TinyMCE
To: "User questions and discussions about OTRS." 
Message-ID:

Content-Type: text/plain; charset=UTF-8

Out of curiosity, what kind of issues did you have with the FCKEditor?
 OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor but 
obviously it might have some of the same issues.

On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe 
 wrote:
> Hi Martin,
>
> Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, 
> ...) but am not afraid to go into code.
>
> So I think I have to remove the code about the default editor and put the one 
> of tinyMCE (provided by them) instead?
>
> And I just place the files in \var\httpd\htdocs\js where there is the 
> fckeditor ?
>
> Will look at your example !
>
> Philippe
>
> Message: 2
> Date: Mon, 25 Jul 2011 15:08:16 +0200
> From: Martin Edenhofer 
> Subject: Re: [otrs] Replace the rich editor with TinyMCE
> To: "User questions and discussions about OTRS." 
> Message-ID: 
> Content-Type: text/plain; charset="us-ascii"
>
> Hi Philippe,
>
> it's not planned, but yes, you can replace the RTE. The file which you need 
> to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have 
> developer skills to do the replacement).
>
> As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ 
> (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/).
>
> ?-Martin
>
> http://edenhofer.de/
>
> On 25.07.2011, at 14:36, Martignier, Philippe wrote:
>
>> Hi there,
>>
>> I have several issues using OTRS 2.4.8 about copy and paste with html tags.
>>
>> It seems that TinyMCE is a better editor than the one used by default 
>> in OTRS. (I tried also the one in OTRS 3.0 but it is the same as 
>> before just with a new look)
>>
>> My questions:
>>
>> 1) is it possible to change this rich text editor with another one?
>>
>> 2) where and what file(s) to modify? I imagine there is a call to a 
>> javascript with the text field in parameter
>>
>> Thanks for any help,
>>
>> Philippe
>>
>> Philippe Martignier
>> Communications Division
>> Customer Service Center
>> Email : philippe.martign...@wipo.int
>> Phone : 00 41 022 338 72 36
>> Building : NC
>> Office : 3, 316
>>
>>
>> World Intellectual Property Organization Disclaimer:
>>
>> This electronic message may contain privileged, confidential and 
>> copyright protected information. If you have received this e-mail by 
>> mistake, please immediately notify the sender and delete this e-mail 
>> and all its attachments. Please ensure all e-mail attachments are 
>> scanned for viruses prior to opening or using.
>
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Re: [otrs] Replace the rich editor with TinyMCE (Michiel Beijen)

[Martignier, Philippe]

Hello Michiel

The issues I got happen in the precise following case:

An agent is copying and pasting some text, tables from different sources (web, 
stand-alone applications).
When submitting the text everything seemed ok, but when we got the reply with 
our response below, we can see that there are some fonts that are bigger than 
others and other formatting stuff like this.

We implemented a modify function that allows us to modify every article in a 
ticket, so I am able to go back to this article with mixed fonts, modify, put 
in html mode and pick the code .. there I can see that there is a big mess with 
html (being imported from the copying-pasting stuff)

The problem with the editors used by OTRS is that there are not WYSIWYG.

TinyMCE is WYSIWYG so it solves my problem.

I finally succeed in installing this new editor, everything works fine and I 
have a plenty of new functions like fullscreen, preview, print, ... The only 
thing I need to arrange is about the spellchecker.

Hope it helps :)

Message: 2
Date: Mon, 25 Jul 2011 18:17:03 +0200
From: Michiel Beijen 
Subject: Re: [otrs] Replace the rich editor with TinyMCE
To: "User questions and discussions about OTRS." 
Message-ID:

Content-Type: text/plain; charset=UTF-8

Out of curiosity, what kind of issues did you have with the FCKEditor?
 OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor
but obviously it might have some of the same issues.

On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe
 wrote:
> Hi Martin,
>
> Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, 
> ...) but am not afraid to go into code.
>
> So I think I have to remove the code about the default editor and put the one 
> of tinyMCE (provided by them) instead?
>
> And I just place the files in \var\httpd\htdocs\js where there is the 
> fckeditor ?
>
> Will look at your example !
>
> Philippe
>
> Message: 2
> Date: Mon, 25 Jul 2011 15:08:16 +0200
> From: Martin Edenhofer 
> Subject: Re: [otrs] Replace the rich editor with TinyMCE
> To: "User questions and discussions about OTRS." 
> Message-ID: 
> Content-Type: text/plain; charset="us-ascii"
>
> Hi Philippe,
>
> it's not planned, but yes, you can replace the RTE. The file which you need 
> to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have 
> developer skills to do the replacement).
>
> As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ 
> (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/).
>
> ?-Martin
>
> http://edenhofer.de/
>
> On 25.07.2011, at 14:36, Martignier, Philippe wrote:
>
>> Hi there,
>>
>> I have several issues using OTRS 2.4.8 about copy and paste with html tags.
>>
>> It seems that TinyMCE is a better editor than the one used by default in 
>> OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just 
>> with a new look)
>>
>> My questions:
>>
>> 1) is it possible to change this rich text editor with another one?
>>
>> 2) where and what file(s) to modify? I imagine there is a call to a 
>> javascript with the text field in parameter
>>
>> Thanks for any help,
>>
>> Philippe
>>
>> Philippe Martignier
>> Communications Division
>> Customer Service Center
>> Email : philippe.martign...@wipo.int
>> Phone : 00 41 022 338 72 36
>> Building : NC
>> Office : 3, 316
>>
>>
>> World Intellectual Property Organization Disclaimer:
>>
>> This electronic message may contain privileged, confidential and
>> copyright protected information. If you have received this e-mail
>> by mistake, please immediately notify the sender and delete this
>> e-mail and all its attachments. Please ensure all e-mail attachments
>> are scanned for viruses prior to opening or using.
>
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>
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Re: [otrs] Replace the rich editor with TinyMCE

[Michiel Beijen]

Out of curiosity, what kind of issues did you have with the FCKEditor?
 OTRS V3 has "CKEditor" which is a newer version of the old FCKEditor
but obviously it might have some of the same issues.

On Mon, Jul 25, 2011 at 16:03, Martignier, Philippe
 wrote:
> Hi Martin,
>
> Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, 
> ...) but am not afraid to go into code.
>
> So I think I have to remove the code about the default editor and put the one 
> of tinyMCE (provided by them) instead?
>
> And I just place the files in \var\httpd\htdocs\js where there is the 
> fckeditor ?
>
> Will look at your example !
>
> Philippe
>
> Message: 2
> Date: Mon, 25 Jul 2011 15:08:16 +0200
> From: Martin Edenhofer 
> Subject: Re: [otrs] Replace the rich editor with TinyMCE
> To: "User questions and discussions about OTRS." 
> Message-ID: 
> Content-Type: text/plain; charset="us-ascii"
>
> Hi Philippe,
>
> it's not planned, but yes, you can replace the RTE. The file which you need 
> to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have 
> developer skills to do the replacement).
>
> As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ 
> (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/).
>
>  -Martin
>
> http://edenhofer.de/
>
> On 25.07.2011, at 14:36, Martignier, Philippe wrote:
>
>> Hi there,
>>
>> I have several issues using OTRS 2.4.8 about copy and paste with html tags.
>>
>> It seems that TinyMCE is a better editor than the one used by default in 
>> OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just 
>> with a new look)
>>
>> My questions:
>>
>> 1) is it possible to change this rich text editor with another one?
>>
>> 2) where and what file(s) to modify? I imagine there is a call to a 
>> javascript with the text field in parameter
>>
>> Thanks for any help,
>>
>> Philippe
>>
>> Philippe Martignier
>> Communications Division
>> Customer Service Center
>> Email : philippe.martign...@wipo.int
>> Phone : 00 41 022 338 72 36
>> Building : NC
>> Office : 3, 316
>>
>>
>> World Intellectual Property Organization Disclaimer:
>>
>> This electronic message may contain privileged, confidential and
>> copyright protected information. If you have received this e-mail
>> by mistake, please immediately notify the sender and delete this
>> e-mail and all its attachments. Please ensure all e-mail attachments
>> are scanned for viruses prior to opening or using.
>
> -- next part --
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>
> This electronic message may contain privileged, confidential and
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Re: [otrs] Replace the rich editor with TinyMCE

[Martignier, Philippe]

Hi Martin,

Many thanks for your quick answer. I am an old developer (Cobol, MS-Access, 
...) but am not afraid to go into code.

So I think I have to remove the code about the default editor and put the one 
of tinyMCE (provided by them) instead?

And I just place the files in \var\httpd\htdocs\js where there is the fckeditor 
?

Will look at your example !

Philippe

Message: 2
Date: Mon, 25 Jul 2011 15:08:16 +0200
From: Martin Edenhofer 
Subject: Re: [otrs] Replace the rich editor with TinyMCE
To: "User questions and discussions about OTRS." 
Message-ID: 
Content-Type: text/plain; charset="us-ascii"

Hi Philippe,

it's not planned, but yes, you can replace the RTE. The file which you need to 
change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have 
developer skills to do the replacement).

As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ 
(OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/).

 -Martin

http://edenhofer.de/

On 25.07.2011, at 14:36, Martignier, Philippe wrote:

> Hi there,
>
> I have several issues using OTRS 2.4.8 about copy and paste with html tags.
>
> It seems that TinyMCE is a better editor than the one used by default in 
> OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just 
> with a new look)
>
> My questions:
>
> 1) is it possible to change this rich text editor with another one?
>
> 2) where and what file(s) to modify? I imagine there is a call to a 
> javascript with the text field in parameter
>
> Thanks for any help,
>
> Philippe
>
> Philippe Martignier
> Communications Division
> Customer Service Center
> Email : philippe.martign...@wipo.int
> Phone : 00 41 022 338 72 36
> Building : NC
> Office : 3, 316
>
>
> World Intellectual Property Organization Disclaimer:
>
> This electronic message may contain privileged, confidential and
> copyright protected information. If you have received this e-mail
> by mistake, please immediately notify the sender and delete this
> e-mail and all its attachments. Please ensure all e-mail attachments
> are scanned for viruses prior to opening or using.

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Re: [otrs] Replace the rich editor with TinyMCE

[Martin Edenhofer]

Hi Philippe,

it's not planned, but yes, you can replace the RTE. The file which you need to 
change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have 
developer skills to do the replacement).

As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ 
(OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/).

 -Martin

http://edenhofer.de/

On 25.07.2011, at 14:36, Martignier, Philippe wrote:

> Hi there,
>  
> I have several issues using OTRS 2.4.8 about copy and paste with html tags.
>  
> It seems that TinyMCE is a better editor than the one used by default in 
> OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just 
> with a new look)
>  
> My questions:
>  
> 1) is it possible to change this rich text editor with another one?
>  
> 2) where and what file(s) to modify? I imagine there is a call to a 
> javascript with the text field in parameter
>  
> Thanks for any help,
>  
> Philippe
>  
> Philippe Martignier
> Communications Division
> Customer Service Center
> Email : philippe.martign...@wipo.int
> Phone : 00 41 022 338 72 36
> Building : NC
> Office : 3, 316
>  
> 
> World Intellectual Property Organization Disclaimer:
> 
> This electronic message may contain privileged, confidential and
> copyright protected information. If you have received this e-mail
> by mistake, please immediately notify the sender and delete this
> e-mail and all its attachments. Please ensure all e-mail attachments
> are scanned for viruses prior to opening or using.

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[otrs] Replace the rich editor with TinyMCE

[Martignier, Philippe]

Hi there,

I have several issues using OTRS 2.4.8 about copy and paste with html tags.

It seems that TinyMCE is a better editor than the one used by default in OTRS. 
(I tried also the one in OTRS 3.0 but it is the same as before just with a new 
look)

My questions:

1) is it possible to change this rich text editor with another one?

2) where and what file(s) to modify? I imagine there is a call to a javascript 
with the text field in parameter

Thanks for any help,

Philippe


Philippe Martignier

Communications Division

Customer Service Center

Email : philippe.martign...@wipo.int

Phone : 00 41 022 338 72 36

Building : NC

Office : 3, 316


World Intellectual Property Organization Disclaimer:

This electronic message may contain privileged, confidential and
copyright protected information. If you have received this e-mail
by mistake, please immediately notify the sender and delete this
e-mail and all its attachments. Please ensure all e-mail attachments
are scanned for viruses prior to opening or using.
-
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