subject:"\[otrs\] Ticket Subject Rules"

Re: [otrs] Ticket Subject Rules

2010-02-12 Thread Jefferson Davis

I would like to do something similar, such as routing to a queue based on a 
particular ldap attribute.

- Message from moonshi...@retn.net -
Date: Fri, 12 Feb 2010 10:45:43 +0300
From: Gazizov Andrey 
Reply-To: "User questions and discussions about OTRS." 
Subject: [otrs]  Ticket Subject Rules
  To: "User questions and discussions about OTRS." 

> Don't think so, I will try to use it. Probably it possible do with 
> ACL but I'm not sure about it. Maybe anybody faces with same task. 
> Any advice would be helpful for me.
>
> James Morgan wrote:
>> PostMaster Filter?
>>
>> -Original Message-
>> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
>> Gazizov Andrey
>> Sent: Thursday, 11 February 2010 10:58 PM
>> To: User questions and discussions about OTRS.
>> Subject: [otrs] Ticket Subject Rules
>>
>> Hello.
>>
>> As I understand, GenericAgent works with already created tickets but 
>> I need anything tool that will processing uncreated tickets i.e. 
>> during it's creation.
>>
>> Gazizov Andrey wrote:
>>
>>> Hi Leonardo!
>>>
>>> Thanks a lot! I will read it ;-)
>>>
>>> Leonardo Certuche wrote:
>>>
>>>> Hi,
>>>>
>>>> Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
>>>> There you can find several examples on how to process tickets 
>>>> depending on its subject
>>>>
>>>> Leonardo Certuche
>>>>
>>>>
>>>> On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey 
>>>> mailto:moonshi...@retn.net>> wrote:
>>>>
>>>>Good day.
>>>>
>>>>Is it possible in OTRS when creating new ticket if the subject of
>>>>it failed to meet certain conditions (described in configs or
>>>>other places) ticket has not created and an error message is
>>>>
>> printed?
>>
>>>>Thanks in advance.
>>>>
>>>>-- Best regards,
>>>>Andrey Gazizov
>>>>
>>>>
>>>>
>> -
>>
>>>>OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>>Archive: http://lists.otrs.org/pipermail/otrs
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>>>>
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>>>>http://www.otrs.com/en/support/enterprise-subscription/
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>
>
> -- 
> Best regards,
> Andrey Gazizov
> RETN
>
> -
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- End message from moonshi...@retn.net -

-- 
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110


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[otrs] Ticket Subject Rules

2010-02-11 Thread Gazizov Andrey

Don't think so, I will try to use it. Probably it possible do with ACL 
but I'm not sure about it. Maybe anybody faces with same task. Any 
advice would be helpful for me.


James Morgan wrote:

PostMaster Filter?

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules

Hello.

As I understand, GenericAgent works with already created tickets but I 
need anything tool that will processing uncreated tickets i.e. during 
it's creation.


Gazizov Andrey wrote:
  

Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:
  


Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets 
depending on its subject


Leonardo Certuche


On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey <mailto:moonshi...@retn.net>> wrote:


Good day.

Is it possible in OTRS when creating new ticket if the subject of
it failed to meet certain conditions (described in configs or
other places) ticket has not created and an error message is
  

printed?
  

Thanks in advance.

-- 
Best regards,

Andrey Gazizov


  

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--
Best regards,
Andrey Gazizov
RETN

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Re: [otrs] Ticket Subject Rules

2010-02-11 Thread James Morgan

PostMaster Filter?

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules

Hello.

As I understand, GenericAgent works with already created tickets but I 
need anything tool that will processing uncreated tickets i.e. during 
it's creation.

Gazizov Andrey wrote:
> Hi Leonardo!
>
> Thanks a lot! I will read it ;-)
>
> Leonardo Certuche wrote:
>   
>> Hi,
>>
>> Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
>> There you can find several examples on how to process tickets 
>> depending on its subject
>>
>> Leonardo Certuche
>>
>>
>> On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey > <mailto:moonshi...@retn.net>> wrote:
>>
>> Good day.
>>
>> Is it possible in OTRS when creating new ticket if the subject of
>> it failed to meet certain conditions (described in configs or
>> other places) ticket has not created and an error message is
printed?
>>
>> Thanks in advance.
>>
>> -- 
>> Best regards,
>> Andrey Gazizov
>>
>>
-
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>>
>> 
>
>
>   


-- 
Best regards,
Andrey Gazizov
RETN

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[otrs] Ticket Subject Rules

2010-02-11 Thread Gazizov Andrey


Hello.

As I understand, GenericAgent works with already created tickets but I 
need anything tool that will processing uncreated tickets i.e. during 
it's creation.


Gazizov Andrey wrote:

Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:
  

Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets 
depending on its subject


Leonardo Certuche


On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey > wrote:


Good day.

Is it possible in OTRS when creating new ticket if the subject of
it failed to meet certain conditions (described in configs or
other places) ticket has not created and an error message is printed?

Thanks in advance.

-- 
Best regards,

Andrey Gazizov

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--
Best regards,
Andrey Gazizov
RETN

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[otrs] Ticket Subject Rules

2010-02-10 Thread Gazizov Andrey


Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:

Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets 
depending on its subject


Leonardo Certuche


On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey > wrote:


Good day.

Is it possible in OTRS when creating new ticket if the subject of
it failed to meet certain conditions (described in configs or
other places) ticket has not created and an error message is printed?

Thanks in advance.

-- 
Best regards,

Andrey Gazizov

-
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--
Best regards,
Andrey Gazizov
RETN

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Re: [otrs] Ticket Subject Rules

2010-02-10 Thread Leonardo Certuche

Hi,

Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets depending on
its subject

Leonardo Certuche


On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey  wrote:

> Good day.
>
> Is it possible in OTRS when creating new ticket if the subject of it failed
> to meet certain conditions (described in configs or other places) ticket has
> not created and an error message is printed?
>
> Thanks in advance.
>
> --
> Best regards,
> Andrey Gazizov
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
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[otrs] Ticket Subject Rules

2010-02-10 Thread Gazizov Andrey


Good day.

Is it possible in OTRS when creating new ticket if the subject of it 
failed to meet certain conditions (described in configs or other places) 
ticket has not created and an error message is printed?


Thanks in advance.

--
Best regards,
Andrey Gazizov

-
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Re: [otrs] Ticket Subject Rules

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Re: [otrs] Ticket Subject Rules

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