AW: AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
Hey, > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von s taylor > Gesendet: Mittwoch, 1. November 2006 01:08 > An: otrs@otrs.org > Betreff: RE: AW: [otrs] FAQ-Database not > workingDEVELOPERS HELP > > Hello. > > I get the error message, also, when I click 'FAQ' when > replying to a ticket: > > ~ > > Error: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > > ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: freebsd Time: Wed Nov 1 > 00:03:50 2006 > > Message: Module Kernel::Modules::FAQ not registered in > Kernel/Config.pm! > > Traceback (71518): >Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 >Module: index.pl (v1.81) Line: 47 > > ~ > > Can you post the instructions/screenshot so I can get it > working, too, please? Do screenshot work in the mailing list? > > > Thanks in advance. > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
Hello. I get the error message, also, when I click 'FAQ' when replying to a ticket: ~ Error: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: freebsd Time: Wed Nov 1 00:03:50 2006 Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Traceback (71518): Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 Module: index.pl (v1.81) Line: 47 ~ Can you post the instructions/screenshot so I can get it working, too, please? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
Hi Kai, Kai scrieb: >Hi Shawn! > >Sorry - i didn't got anything ... or it is moved to spam? Please resend >directly to my email [EMAIL PROTECTED] ! > >Thanks! Check you mail. :) Vielen Dank, Shawn Beasley Support - IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Kai Osthoff Gesendet: Dienstag, 31. Oktober 2006 14:22 An: User questions and discussions about OTRS.org Betreff: AW: [otrs] FAQ-Database not workingDEVELOPERS HELP Hi Shawn! Sorry - i didn't got anything ... or it is moved to spam? Please resend directly to my email [EMAIL PROTECTED] ! Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
Hi Shawn! Sorry - i didn't got anything ... or it is moved to spam? Please resend directly to my email [EMAIL PROTECTED] ! Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
Hey Kai, Did you get my sreenshot? Vielen Dank, Shawn Beasley Support - IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Kai Osthoff Gesendet: Dienstag, 31. Oktober 2006 08:28 An: User questions and discussions about OTRS.org Betreff: AW: [otrs] FAQ-Database not workingDEVELOPERS HELP Hi Shawn! Alrighty ... ... but how exactly? A new object named FAQ at Ticket->Core::LinkObject - I've tried but surely made something wrong. I don't find any documentation or any howto linking faq and otrs ... ... does anybody? Otrs 2.1 and faq 1.0.11 Greets, Kai Osthoff Osthoff innovations it-services for professionals Am alten Kraftwerk 6 71672 Marbach am Neckar Telefon +49 (0)7144 880515 Telefax +49 (0)7144 8365838 http://www.osthoff-innovations.de Der Support für Windows XP Service Pack 1 endet zum 10.10.2006! Falls Ihre Systeme noch nicht mit Windows XP Service Pack 2 aktualisiert wurden, sollten Sie umgehend über ein entsprechendes Update nachdenken. Sprechen Sie mich an! > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von > [EMAIL PROTECTED] > Gesendet: Montag, 30. Oktober 2006 18:26 > An: otrs@otrs.org > Betreff: AW: [otrs] FAQ-Database not workingDEVELOPERS HELP > > Hey Kai, > > I have > > OTRS 2.1.2 > FAQ 1.0.11 > > And it seems to be only a matter of the link that is referenced by the > module. > > In the Ticket Module the link from the ticket to the faq is > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&FAQID=4 > > but the FAQ returns directly to the FAQ explorer because it is waiting for > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&ItemID=4 > > When you look at the link in the FAQ, it is a similar problem. > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&CategoryID=&ItemI > D=183 > > and the actual view url is > > http://57.56.200.56/otrs/index.pl?Action=AgentTicketZoom&TicketID=183 > > I just do not know how to fix it. > > Your problem can be solved by adding the object in > > System Config -> Ticket -> Core::LinkObject > > There you should have added LinkObject => FAQ > > When I had the same problem as you, that is what I did. Now I have this > new problem. > > Tell me if this helps > > > Best Wishes, > > Shawn Beasley > Support - IT > LPID LPI77664 > VERIFICATION NUMBER 3vk4xshbx6 > > LPIC - 1 (pruefen) > > Cargo Future Communications GmbH > > -----Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von > Kai Osthoff > Gesendet: Montag, 30. Oktober 2006 15:25 > An: User questions and discussions about OTRS.org > Betreff: AW: [otrs] FAQ-Database not working > > Hi Shawn! > > > I have the same problem. Now I have the newest version of the FAQ > > installed and I do not receive the message, but the link in the ticket > > sends me to the FAQ explorer, and the link in the FAQ sends me to a > blank > > page. HELLP! This is the "meat" of the system. Any ideas? > > Which Versions of OTRS and FAQ do you use? > > The only thing it is really working with faq is the continues getting > the following error: > > [ OTRS ] Mon 30 Okt 17:51:54 2006 > > Fehler: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > Kommentar: > Fehler berichten: > Traceback:ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: linux Time: Mon Oct > 30 17:51:54 2006 > > Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > > Traceback (4489): >Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 >Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han > dler (v) Line: 47 >Module: (eval) (v1.81) Line: 203 >Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 >Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 >Module: ModPerl::Registry::handler (v1.99) Line: 30 > > > Greetings, Kai > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/o
AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
Hi Shawn! Alrighty ... ... but how exactly? A new object named FAQ at Ticket->Core::LinkObject - I've tried but surely made something wrong. I don't find any documentation or any howto linking faq and otrs ... ... does anybody? Otrs 2.1 and faq 1.0.11 Greets, Kai Osthoff Osthoff innovations it-services for professionals Am alten Kraftwerk 6 71672 Marbach am Neckar Telefon +49 (0)7144 880515 Telefax +49 (0)7144 8365838 http://www.osthoff-innovations.de Der Support für Windows XP Service Pack 1 endet zum 10.10.2006! Falls Ihre Systeme noch nicht mit Windows XP Service Pack 2 aktualisiert wurden, sollten Sie umgehend über ein entsprechendes Update nachdenken. Sprechen Sie mich an! > -Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von > [EMAIL PROTECTED] > Gesendet: Montag, 30. Oktober 2006 18:26 > An: otrs@otrs.org > Betreff: AW: [otrs] FAQ-Database not workingDEVELOPERS HELP > > Hey Kai, > > I have > > OTRS 2.1.2 > FAQ 1.0.11 > > And it seems to be only a matter of the link that is referenced by the > module. > > In the Ticket Module the link from the ticket to the faq is > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&FAQID=4 > > but the FAQ returns directly to the FAQ explorer because it is waiting for > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&ItemID=4 > > When you look at the link in the FAQ, it is a similar problem. > > http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&CategoryID=&ItemI > D=183 > > and the actual view url is > > http://57.56.200.56/otrs/index.pl?Action=AgentTicketZoom&TicketID=183 > > I just do not know how to fix it. > > Your problem can be solved by adding the object in > > System Config -> Ticket -> Core::LinkObject > > There you should have added LinkObject => FAQ > > When I had the same problem as you, that is what I did. Now I have this > new problem. > > Tell me if this helps > > > Best Wishes, > > Shawn Beasley > Support - IT > LPID LPI77664 > VERIFICATION NUMBER 3vk4xshbx6 > > LPIC - 1 (pruefen) > > Cargo Future Communications GmbH > > -----Ursprüngliche Nachricht- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von > Kai Osthoff > Gesendet: Montag, 30. Oktober 2006 15:25 > An: User questions and discussions about OTRS.org > Betreff: AW: [otrs] FAQ-Database not working > > Hi Shawn! > > > I have the same problem. Now I have the newest version of the FAQ > > installed and I do not receive the message, but the link in the ticket > > sends me to the FAQ explorer, and the link in the FAQ sends me to a > blank > > page. HELLP! This is the "meat" of the system. Any ideas? > > Which Versions of OTRS and FAQ do you use? > > The only thing it is really working with faq is the continues getting > the following error: > > [ OTRS ] Mon 30 Okt 17:51:54 2006 > > Fehler: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > Kommentar: > Fehler berichten: > Traceback:ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: linux Time: Mon Oct > 30 17:51:54 2006 > > Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! > > Traceback (4489): >Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 >Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han > dler (v) Line: 47 >Module: (eval) (v1.81) Line: 203 >Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 >Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 >Module: ModPerl::Registry::handler (v1.99) Line: 30 > > > Greetings, Kai > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] FAQ-Database not working!!!!DEVELOPERS HELP!!!!
Hey Kai, I have OTRS 2.1.2 FAQ 1.0.11 And it seems to be only a matter of the link that is referenced by the module. In the Ticket Module the link from the ticket to the faq is http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&FAQID=4 but the FAQ returns directly to the FAQ explorer because it is waiting for http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&ItemID=4 When you look at the link in the FAQ, it is a similar problem. http://your.system.otrs.de/otrs/index.pl?Action=AgentFAQ&CategoryID=&ItemID=183 and the actual view url is http://57.56.200.56/otrs/index.pl?Action=AgentTicketZoom&TicketID=183 I just do not know how to fix it. Your problem can be solved by adding the object in System Config -> Ticket -> Core::LinkObject There you should have added LinkObject => FAQ When I had the same problem as you, that is what I did. Now I have this new problem. Tell me if this helps Best Wishes, Shawn Beasley Support - IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Kai Osthoff Gesendet: Montag, 30. Oktober 2006 15:25 An: User questions and discussions about OTRS.org Betreff: AW: [otrs] FAQ-Database not working Hi Shawn! > I have the same problem. Now I have the newest version of the FAQ > installed and I do not receive the message, but the link in the ticket > sends me to the FAQ explorer, and the link in the FAQ sends me to a blank > page. HELLP! This is the "meat" of the system. Any ideas? Which Versions of OTRS and FAQ do you use? The only thing it is really working with faq is the continues getting the following error: [ OTRS ] Mon 30 Okt 17:51:54 2006 Fehler: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Kommentar: Fehler berichten: Traceback: ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: linux Time: Mon Oct 30 17:51:54 2006 Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Traceback (4489): Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Greetings, Kai ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] FAQ-Database not working
Hi Shawn! > I have the same problem. Now I have the newest version of the FAQ > installed and I do not receive the message, but the link in the ticket > sends me to the FAQ explorer, and the link in the FAQ sends me to a blank > page. HELLP! This is the "meat" of the system. Any ideas? Which Versions of OTRS and FAQ do you use? The only thing it is really working with faq is the continues getting the following error: [ OTRS ] Mon 30 Okt 17:51:54 2006 Fehler: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Kommentar: Fehler berichten: Traceback: ERROR: OTRS-CGI-15 Perl: 5.8.8 OS: linux Time: Mon Oct 30 17:51:54 2006 Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Traceback (4489): Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 550 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Greetings, Kai ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] FAQ-Database not working
Hello, I have the same problem. Now I have the newest version of the FAQ installed and I do not receive the message, but the link in the ticket sends me to the FAQ explorer, and the link in the FAQ sends me to a blank page. HELLP! This is the "meat" of the system. Any ideas? Vielen Dank, Shawn Beasley Support - IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Kai Osthoff Gesendet: Donnerstag, 26. Oktober 2006 11:35 An: User questions and discussions about OTRS.org Betreff: AW: [otrs] FAQ-Database not working > If i click on the faq-link in an answer of a ticket i get the following > error: > > FAQ not registered in Kernel/Config.pm! > > I can't find any information how I must configure the faq-database for > use in otrs. > Sorry - i've forgot ... it's otrs 2.1 Thanks. Kai Osthoff ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] FAQ-Database not working
> If i click on the faq-link in an answer of a ticket i get the following > error: > > FAQ not registered in Kernel/Config.pm! > > I can't find any information how I must configure the faq-database for > use in otrs. > Sorry - i've forgot ... it's otrs 2.1 Thanks. Kai Osthoff ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
