Re: [otrs] Otrs mobile phone access
Hi Wes, On Fri, Jun 17, 2005 at 12:22:24PM -0700, Wes Plate wrote: On 5/25/05 12:54 AM, Graham Smith wrote: Might be worth someone putting together a list of mobile phones/networks otrs works well with. I just got a Treo 650 and it seems to handle OTRS well. I am going to make a simpler theme, though. It will make loading faster and navigation easier. Cool :)! If you have made the theme, would you sent it to me or [EMAIL PROTECTED] We could integrate this for later releases. Thanks a lot for your help! Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
On 6/23/05 2:50 AM, Christian Schoepplein wrote: I just got a Treo 650 and it seems to handle OTRS well. I am going to make a simpler theme, though. It will make loading faster and navigation easier. Cool :)! If you have made the theme, would you sent it to me or [EMAIL PROTECTED] We could integrate this for later releases. Actually, the Lite theme is pretty good for my purposes, I'm just going through and commenting out sections of the interface I don't need access to (like Is Ticket Answered and Spell Check...) -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
You will get access with a Sony Ericsson using the Opera Browser on p9xx. How usable this is a moot point due to screen size and aspect ratio issues. Nokia 9500 is fine. Probably be OK with 9300 as this is effectively a 9500 without Wi-Fi or camera. Nokia 9210 will load it at about 9.6kbs a second (so very slow). Unfortunately factors effecting performance (hence usability) are not just down to the phone, but also to how the service supplier provides data services. Using the lite theme will probably help performance, but as far as I know there is no mechanism to associate a particular theme with either the location or type of device making the connection. So unless one wants to use the lite theme for all locations one would have to manually reset the theme each one accessed otrs from a mobile device. On Sun, 2005-06-12 at 07:03 -0700, Wes Plate wrote: On 5/25/05 12:54 AM, Graham Smith wrote: Might be worth someone putting together a list of mobile phones/networks otrs works well with. Agreed. So far one person replied that the Blueberry 7250 works well. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
On 5/25/05 12:54 AM, Graham Smith wrote: Might be worth someone putting together a list of mobile phones/networks otrs works well with. I just got a Treo 650 and it seems to handle OTRS well. I am going to make a simpler theme, though. It will make loading faster and navigation easier. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
On 5/25/05 12:54 AM, Graham Smith wrote: Might be worth someone putting together a list of mobile phones/networks otrs works well with. Agreed. So far one person replied that the Blueberry 7250 works well. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
Title: Converted from Rich Text A quick look at the spec. for the phone suggests that this does NOT support html. Only short term way to enable access would be to either use a WAP gateway or buy a phone with a HTML enabled browser. Original message Subject: Re: [otrs] Otrs mobile phone access Author: "Wes Plate" [EMAIL PROTECTED] Date: 27th May 2005 7:24:57 AM I tried to access our OTRS system via my phone last night, didn't work. Myphone displayed a message that it could not display the page.I have a Motorola V600.-- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting fr Ihr OTRS System?= http://www.otrs.de/ BEGIN:VCARD VERSION:2.1 REV:20050221T114238Z UID:1285ab180980b3e0-00e0cdffdc13588b-194 N:Smith;Graham;T;; ADR;HOME:;;22 Oakfield Road;Birmingham;West Midlands;B12 9PW;UK TEL;CELL:07801 369185 TEL;FAX:07801 370940 TEL;HOME;VOICE:07976639611 EMAIL;INTERNET;PREF;1:[EMAIL PROTECTED] BDAY:19540421 END:VCARD BEGIN:VCARD VERSION:2.1 REV:20050221T114238Z UID:1285ab180980b3e0-00e0cdffdc13588b-194 N:Smith;Graham;T;; ADR;HOME:;;22 Oakfield Road;Birmingham;West Midlands;B12 9PW;UK TEL;CELL:07801 369185 TEL;FAX:07801 370940 TEL;HOME;VOICE:07976639611 EMAIL;INTERNET;PREF;1:[EMAIL PROTECTED] BDAY:19540421 END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Otrs mobile phone access
Title: Converted from Rich Text Works perfectly on a Blackberry 7250 using the HTML (web) browser. Haven't even tried it yet with the "lite" theme - Pete McDonnell From: Graham Smith [mailto:[EMAIL PROTECTED] Sent: Friday, May 27, 2005 11:26 AMTo: User questions and discussions about OTRS.orgSubject: Re: [otrs] Otrs mobile phone access A quick look at the spec. for the phone suggests that this does NOT support html. Only short term way to enable access would be to either use a WAP gateway or buy a phone with a HTML enabled browser. Original message Subject: Re: [otrs] Otrs mobile phone access Author: "Wes Plate" [EMAIL PROTECTED] Date: 27th May 2005 7:24:57 AM I tried to access our OTRS system via my phone last night, didn't work. Myphone displayed a message that it could not display the page.I have a Motorola V600.-- Wes PlateAutomatic Duck, Inc. http://www.wesplate.comhttp://www.automaticduck.com___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting fr Ihr OTRS System?= http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
On 5/27/05 8:31 AM, Pete McDonnell wrote: Works perfectly on a Blackberry 7250 using the HTML (web) browser. Haven't even tried it yet with the lite theme -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
On 5/27/05 8:31 AM, Pete McDonnell wrote: Works perfectly on a Blackberry 7250 using the HTML (web) browser. Haven't even tried it yet with the lite theme Good to know. Thank you. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
Hi Wes! On Mo, Mai 23, 2005 at 08:43:23 -0700, Wes Plate wrote: Is it or will it be possible to configure OTRS so Agents can access tickets from the web browsers on mobile phones? Thats possible already. OTRS is a normal web application which cann be accessed via a browser. The browsers of mobile phones should be able to work with the web interface, I know no reason why this shouldn't work. You can even switch to another HTML layout called Lite, so the interface is more concise and more useable with browsers of mobile phones, data traffic is reduced. Wes Plate Hope that helps, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
On 5/24/05 12:38 AM, Christian Schoepplein wrote: Thats possible already. OTRS is a normal web application which cann be accessed via a browser. I will try again but in the past it did not work for me. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Otrs mobile phone access
Huh? Last I checked most cell phones used WAP browsers and can't access normal HTML pages. They use WML instead. Hal Berenson, President PredictableIT Phone: 805-212-1025 ext 101 [EMAIL PROTECTED] Helpdesk: 805-212-1025 ext 1 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: Tuesday, May 24, 2005 1:39 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Otrs mobile phone access Hi Wes! On Mo, Mai 23, 2005 at 08:43:23 -0700, Wes Plate wrote: Is it or will it be possible to configure OTRS so Agents can access tickets from the web browsers on mobile phones? Thats possible already. OTRS is a normal web application which cann be accessed via a browser. The browsers of mobile phones should be able to work with the web interface, I know no reason why this shouldn't work. You can even switch to another HTML layout called Lite, so the interface is more concise and more useable with browsers of mobile phones, data traffic is reduced. Wes Plate Hope that helps, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs mobile phone access
Hello! You're best bet would be to make your own theme, editing the dtl files: http://doc.otrs.org/1.3/en/html/dtl-theme.html The lite theme would be a good start point, as it's really simple, but it may necessary to make it more compatible with the mobile phones that you're using. That would be a really nice addon ;) On 24 May 2005 at 7:01, Wes Plate wrote: On 5/24/05 12:38 AM, Christian Schoepplein wrote: Thats possible already. OTRS is a normal web application which cann be accessed via a browser. I will try again but in the past it did not work for me. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
