Re: [otrs] Ticket Supervisor and Ticket Watcher
I would like to know if anyone has implemented this functionality
in the new beta and if you can then tell me how to go about
implementing it.
enable TicketWatcher: in /opt/otrs/Kernel/Config.pm add the following
line:
$Self-{'Ticket::Watcher'} = '1';
Regards,
Marc
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RE: [otrs] Ticket Supervisor and Ticket Watcher
I would also want to know more regarding this issue, do I just put the
line in /opt/otrs/Kernel/Config.pm, and how would the system know who
are the ticket supervisor
-Original Message-
From: Marc Petitmermet [mailto:[EMAIL PROTECTED]
Sent: 30 August 2006 03:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Ticket Supervisor and Ticket Watcher
I would like to know if anyone has implemented this functionality
in the new beta and if you can then tell me how to go about
implementing it.
enable TicketWatcher: in /opt/otrs/Kernel/Config.pm add the following
line:
$Self-{'Ticket::Watcher'} = '1';
Regards,
Marc
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To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
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Re: [otrs] Ticket Supervisor and Ticket Watcher
I would also want to know more regarding this issue, do I just put the line in /opt/otrs/Kernel/Config.pm, and how would the system know who are the ticket supervisor Sorry, I'm new to otrs. I just enabled the Watcher feature and then the agents can subscribe to tickets in the tickets' zoom view. It's just like some kind of bookmark to a specific ticket... The watcher feature is not yet documented or I did not find it. Regards, Marc smime.p7s Description: S/MIME cryptographic signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
