Thanks a lot Nils
I am talking about customer users nor agents. Manager Domestic
International are employees at customer Company. They send tickets to queues
supported by agents.
Do you know a way to do that?
Carlos,
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Nils
Breunese (Lemonbit)
Enviado el: Jueves, 06 de Marzo de 2008 03:13 p.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] grouping Customer users
Carlos wrote:
Is there a way to group customer users as follows?
Company
Manager
Domestic
Customer-101
Customer-102
Customer-103
etc
International
Customer-201
Customer-202
Customer-203
etc
Rules:
Customer user Manager can see all tickets created by all
Customer user Domestic can se only tickets created by Customer-101,
102, 103 and etc
Customer user International can se only tickets created by
Customer-201, 202, 203 and etc
I'd create a Domestic and an International queue and assign the Domestic
agent to the Domestic queue and the International agent to the International
queue. Direct the Customer-1* tickets to the Domestic queue and the
Customer-2* tickets to the International queue.
The Manager agent could have full privileges.
Nils Breunese.
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