FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
I kindly need help on this issue, please
advise.
From: Mamakwa M. Sefiri
Sent: 05 October 2006 11:11 AM
To: 'User
questions and discussions about OTRS.org'
Subject: FW: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Still need help regarding this issue. This
is what I have put in Coinfig.pm regarding the notes
$Self-{'Ticket::Frontend::NoteTypes'}
= {
'note-external' = '1',
'note-internal' = '0',
'note-report' = '0',
};
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
From: Mamakwa M. Sefiri
Sent: 03 October 2006 02:00 PM
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or modify
the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please advice
Mamakwa
___
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Réf. : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Well, I am not an OTRS expert but I made some investigations ans I discover that the followings :$Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; is not in my config.pm file but in the ZZZAuto.pm file that is in otrs\Kernel\Config\Files. So I invite you to use the Admin web page to modify this parameter rather than modifying the config.pmHere is the direct link, just modify otrsserver by your server name :http://otrsserver/otrs/index.pl?Action="">[EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" otrs@otrs.orgDe : "Mamakwa M. Sefiri" [EMAIL PROTECTED]Envoyé par : [EMAIL PROTECTED]Date : 06/10/2006 08:42AMObjet : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notificationI kindly need help on this issue, please advise. From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: ' User questions and discussions about OTRS.org ' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did youchoose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in theadmin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; After that, when you close a ticketthe customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good dayI am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archiv
FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Still need help regarding this issue. This
is what I have put in Coinfig.pm regarding the notes
$Self-{'Ticket::Frontend::NoteTypes'}
= {
'note-external' = '1',
'note-internal' = '0',
'note-report' = '0',
};
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
From: Mamakwa M. Sefiri
Sent: 03 October 2006 02:00 PM
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
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RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Hi,
I need help with this too. I have
customers asking about closed tickets and even though I set the close to
note-external and have also set
followings
:
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
Customers do not get emails
Regards
Alan Mckeown
JoraPh Consulting Ltd
Unit 3, Springfield
Industrial Estate, Newport, Shropshire, TF10 7NB
Mobile: +44 (0)7841996 331
Office: +44 (0)8700 433877
Fax: +44 (0)1952 825058
http://www.joraph.com
**
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From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri
Sent: 03 October 2006 13:00
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer
emails are their customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED] a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and
put in the solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for
customers to get notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do
they receive a mail when you use 'Compose an answer' ?
If
Yes, did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour
: User questions
and discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You
have to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour
: User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good
day
I
am trying to activate notifications to customer, need the system to send
notifications to customers when their calls have been closed.
I
have read the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin
RE: Réf. : [otrs] notification
I have trying both options but still customers
dont get mails. How long will it take to send an email?
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User
questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes, it's possible.
You have to check in theadmin module at
Ticket::Frontend::NoteTypes
or modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After that, when you close a ticketthe customer will
receive a mail or not
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
Réf. : RE: Réf. : [otrs] notification
Do they receive a mail when you use 'Compose an answer' ?If Yes, did youchoose External Note when closing the ticket ?[EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" otrs@otrs.orgDe : "Mamakwa M. Sefiri" [EMAIL PROTECTED]Envoyé par : [EMAIL PROTECTED]Date : 03/10/2006 12:02PMObjet : RE: Réf. : [otrs] notificationI have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in theadmin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; After that, when you close a ticketthe customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good dayI am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?= http://www.otrs.com/___
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Support orr consulting for your OTRS system?
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Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Definitively : externalHave your customers a email adress in the system ?[EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" otrs@otrs.orgDe : "Mamakwa M. Sefiri" [EMAIL PROTECTED]Envoyé par : [EMAIL PROTECTED]Date : 03/10/2006 12:33PMObjet : RE: Réf. : RE: Réf. : [otrs] notificationWhen I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did youchoose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in theadmin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; After that, when you close a ticketthe customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good dayI am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?= http://www.otrs.com/___
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RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I have trying both options but still customers don?t get mails. How
long will it take to send an email?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
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