Re: [otrs] NotificationSenderEmail and ticket closure issues
AFAIK this is not possible, the notifications use the NotificationSenderName and NotificationSenderEmail values you have set in SysConfig. You could specify a "no-reply" and use something generic for the notifications. Steve On 10 June 2013 05:50, Kaushal Shriyan wrote: > > > On Mon, Jun 3, 2013 at 9:39 PM, Kaushal Shriyan > wrote: >> >> On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan >> wrote: >>> >>> Hi, >>> >>> As per >>> http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ >>> can i modify NotificationSenderEmail to the queue group emailid. >>> Also when any agent closes the ticket, the customer does not get any >>> notification or any emails from OTRS system about the ticket being closed. >>> Any clue? >>> >>> Please let me know if you need any additional information. >>> >>> Regards, >>> >>> Kaushal >> >> >> Hi Again, >> >> Can i modify NotificationSenderEmail to Queue Group Emailid as per >> http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ >> >> Regards, >> >> Kaushal >> > > Hi, > > Checking in again for my earlier post "Can i modify NotificationSenderEmail > to Queue Group Emailid as per > http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/"; > to this mailing list. > > Any suggestions please? > > Regards, > > Kaushal > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] NotificationSenderEmail and ticket closure issues
On Mon, Jun 3, 2013 at 9:39 PM, Kaushal Shriyan wrote: > On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan > wrote: > >> Hi, >> >> As per >> http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ >> can i modify NotificationSenderEmail to the queue group emailid. >> Also when any agent closes the ticket, the customer does not get any >> notification or any emails from OTRS system about the ticket being closed. >> Any clue? >> >> Please let me know if you need any additional information. >> >> Regards, >> >> Kaushal >> > > Hi Again, > > Can i modify NotificationSenderEmail to Queue Group Emailid as per > http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ > > Regards, > > Kaushal > > Hi, Checking in again for my earlier post "Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/"; to this mailing list. Any suggestions please? Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] NotificationSenderEmail and ticket closure issues
On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan wrote: > Hi, > > As per > http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ > can i modify NotificationSenderEmail to the queue group emailid. > Also when any agent closes the ticket, the customer does not get any > notification or any emails from OTRS system about the ticket being closed. > Any clue? > > Please let me know if you need any additional information. > > Regards, > > Kaushal > Hi Again, Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
