RE: Re[2]: [otrs] ticket creation w/o registration
Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]). 1. create an e-mail address in your system where to send the webform and which OTRS can POP ([EMAIL PROTECTED]) 2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be [EMAIL PROTECTED] of course) 3. create a queue in OTRS 4. create a POP3 address in OTRS to POP [EMAIL PROTECTED] 5. create a group in OTRS (Helpdesk?) 6. Add users to the group I added a picture of OTRS that I use to tell people how OTRS works. Maybe it helps Regards, Peter -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alex Verzonden: vrijdag 21 januari 2005 7:56 Aan: User questions and discussions about OTRS. Onderwerp: Re[2]: [otrs] ticket creation w/o registration Hello Adler, Friday, January 21, 2005, 2:08:53 AM, you wrote: > Alex, > What version are you installing? Linux, Win etc. Also you have to edit the > config.pm file in the kernel folder to your needs. Users don't need to > register to send tickets (Keep reading). BTW, I installed OTRS on a window > 2000 box and used edit plus to edit the files. I installed it on freebsd server. I know that users(customer) are able to send tickets, but I want to give them possibility to do it through web form. -- Best regards, Alexmailto:[EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: Re[2]: [otrs] ticket creation w/o registration
I might be off here but I think you could pipe the webform data via email to OTRS thus creating a new ticket. Chris --- Alex <[EMAIL PROTECTED]> wrote: > Hello Adler, > > Friday, January 21, 2005, 2:08:53 AM, you wrote: > > > Alex, > > > What version are you installing? Linux, Win etc. > Also you have to edit the > > config.pm file in the kernel folder to your needs. > Users don't need to > > register to send tickets (Keep reading). BTW, I > installed OTRS on a window > > 2000 box and used edit plus to edit the files. > > I installed it on freebsd server. I know that > users(customer) are able to send > tickets, but I want to give them possibility to do > it through web form. > > -- > Best regards, > Alex > mailto:[EMAIL PROTECTED] > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __ Do you Yahoo!? Yahoo! Mail - 250MB free storage. Do more. Manage less. http://info.mail.yahoo.com/mail_250 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re[2]: [otrs] ticket creation w/o registration
Hello Adler, Friday, January 21, 2005, 2:08:53 AM, you wrote: > Alex, > What version are you installing? Linux, Win etc. Also you have to edit the > config.pm file in the kernel folder to your needs. Users don't need to > register to send tickets (Keep reading). BTW, I installed OTRS on a window > 2000 box and used edit plus to edit the files. I installed it on freebsd server. I know that users(customer) are able to send tickets, but I want to give them possibility to do it through web form. -- Best regards, Alexmailto:[EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
