Re: Tech Support

[David Connors]

S... can't you re-write your thing as SaaS? And some integrations to
Xero or whatever to justify additional value and increase the price?

I know clubs etc are cash strapped but $10/month is far too cheap.

David Connors
da...@connors.com | M +61 417 189 363
Telegram: https://t.me/davidconnors
LinkedIn: http://au.linkedin.com/in/davidjohnconnors



On Thu, 28 May 2020 at 20:06, Glen Harvy  wrote:

> Hi,
>
> Seems I have led you all astray.
>
> 1. The website is hosted on the end user's own hardware and is used
> globally.
> 2. The website forms a part of a booking system as well as a membership
> management system.
> 3. It is frighteningly cheap with monthly support costs of about AUD$ 10
> per month. I maintain it, not the end user.
> 4. It is aimed at sporting clubs with costs to be the prime consideration
> in its IT purchases. Cost seems to be also a major influence in the
> company's employment considerations.
> 5. It's users almost all enjoy fast internet connections and the response
> times for the website is excellent.
>
> The point of my rare post was to help reveal the trial and tribulations of
> the tech support personnel in your respective businesses. It really was
> intended to get a laugh.
>
> As a matter of interest, the new recruit has again turned their computer
> off when going home tonight.
>
> Of some concern to me is that the website refers to my product.
> Unfortunately, the end users will no doubt expect the continuing web site
> woes to be attributed to my program and as has happened in the past, this
> will be the case put forward by the business.
>
>
> Glen Harvy,
> *Aquarius Communications* 
>
>
>
> 
>  Virus-free.
> www.avg.com
> 
> <#m_574202510876983_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>

Re: Tech Support

[Glen Harvy]

Hi,

Seems I have led you all astray.

1. The website is hosted on the end user's own hardware and is used 
globally.
2. The website forms a part of a booking system as well as a membership 
management system.
3. It is frighteningly cheap with monthly support costs of about AUD$ 10 
per month. I maintain it, not the end user.
4. It is aimed at sporting clubs with costs to be the prime 
consideration in its IT purchases. Cost seems to be also a major 
influence in the company's employment considerations.
5. It's users almost all enjoy fast internet connections and the 
response times for the website is excellent.


The point of my rare post was to help reveal the trial and tribulations 
of the tech support personnel in your respective businesses. It really 
was intended to get a laugh.


As a matter of interest, the new recruit has again turned their computer 
off when going home tonight.


Of some concern to me is that the website refers to my product. 
Unfortunately, the end users will no doubt expect the continuing web 
site woes to be attributed to my program and as has happened in the 
past, this will be the case put forward by the business.



Glen Harvy,
*Aquarius Communications* 




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