Re: OT: Sandisk Extreme failure and it gets HOT
Good to hear - at least so far. -Original Message- >From: Charles Robinson Subject: Re: OT: Sandisk Extreme failure and it gets HOT > >Followup: > >Sandisk asked for a bit more documentation (including the serial number >printed in light grey-on-black on the back of the card) and have issued an RMA. > >I got an apology that the 30MB/s card is no longer available and they will be >replacing it with a 45MB/s card (more than the K5 can shove at it, but hey). > >So I've printed out the UPS label, boxed up the old card, and shipped it off >to SanDisk. They made it clear "we will not ship warranty replacement cards >without return of the original product" so I expect within a week or two my >bum card will be replaced with a shiny new one. > >That went about as simply as one could hope for! > >On Aug 6, 2014, at 23:56 , P.J. Alling wrote: > >> I've gotten a couple of card error messages on older class 4 4gb Sandisk >> cards I originally used with the K20D. They worked fine until I attempted >> to use them in the K-5II. The card access light came on, I tried to format >> the camera reported card error. On the first, I tried putting the card into >> the K20D which then formatted the card and it worked fine, the second card >> appeared to format in the K20D but then failed when I attempted a test photo >> with the K20D. The first actually worked in the K-5II after being formatted >> by the K20D. I don't really trust that first card, but it's there in a >> pinch. I figured I'd take advantage of the lifetime guaranty from Sandisk, >> but gave up after realizing I couldn't prove I actually bought the card. >> Both cards were bought at the same time, and neither had given me any >> trouble before. Maybe it was just their time to fail. >> >> On 8/6/2014 3:10 PM, Charles Robinson wrote: >>> I took my card out last night to load some images, and left it on the desk >>> overnight. >>> >>> This morning I found the card on the (carpeted) office floor. I picked it >>> up, popped it back into the K5 and turned the camera on so I could format >>> it. >>> >>> Turning the power on, there is about a 3-second pause (no lower-right >>> access light as is normal upon power-up) and then a "card error" message. >>> >>> I turned the camera off, and upon removing the card, I noticed that it was >>> VERY WARM. Repeating the cycle yields the same results. >>> >>> There are no external signs of damage - but I guess it's remotely possible >>> that my office chair rode over it on the carpeted floor. >>> >>> Has anyone else ever seen a failure like this? How is Sandisk to deal with >>> in terms of checking out warranty coverage? I may or may not have the >>> packaging and receipt from 2+ years ago when I bought it... >>> >>> -Charles >>> >>> -- >>> Charles Robinson - charl...@visi.com >>> Minneapolis, MN >>> http://charles.robinsontwins.org >>> http://www.facebook.com/charles.robinson >>> >>> >> >> >> -- >> I don't want to achieve immortality through my work; I want to achieve >> immortality through not dying. >> -- Woody -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: OT: Sandisk Extreme failure and it gets HOT
Followup: Sandisk asked for a bit more documentation (including the serial number printed in light grey-on-black on the back of the card) and have issued an RMA. I got an apology that the 30MB/s card is no longer available and they will be replacing it with a 45MB/s card (more than the K5 can shove at it, but hey). So I've printed out the UPS label, boxed up the old card, and shipped it off to SanDisk. They made it clear "we will not ship warranty replacement cards without return of the original product" so I expect within a week or two my bum card will be replaced with a shiny new one. That went about as simply as one could hope for! On Aug 6, 2014, at 23:56 , P.J. Alling wrote: > I've gotten a couple of card error messages on older class 4 4gb Sandisk > cards I originally used with the K20D. They worked fine until I attempted to > use them in the K-5II. The card access light came on, I tried to format the > camera reported card error. On the first, I tried putting the card into the > K20D which then formatted the card and it worked fine, the second card > appeared to format in the K20D but then failed when I attempted a test photo > with the K20D. The first actually worked in the K-5II after being formatted > by the K20D. I don't really trust that first card, but it's there in a > pinch. I figured I'd take advantage of the lifetime guaranty from Sandisk, > but gave up after realizing I couldn't prove I actually bought the card. > Both cards were bought at the same time, and neither had given me any trouble > before. Maybe it was just their time to fail. > > On 8/6/2014 3:10 PM, Charles Robinson wrote: >> I took my card out last night to load some images, and left it on the desk >> overnight. >> >> This morning I found the card on the (carpeted) office floor. I picked it >> up, popped it back into the K5 and turned the camera on so I could format it. >> >> Turning the power on, there is about a 3-second pause (no lower-right access >> light as is normal upon power-up) and then a "card error" message. >> >> I turned the camera off, and upon removing the card, I noticed that it was >> VERY WARM. Repeating the cycle yields the same results. >> >> There are no external signs of damage - but I guess it's remotely possible >> that my office chair rode over it on the carpeted floor. >> >> Has anyone else ever seen a failure like this? How is Sandisk to deal with >> in terms of checking out warranty coverage? I may or may not have the >> packaging and receipt from 2+ years ago when I bought it... >> >> -Charles >> >> -- >> Charles Robinson - charl...@visi.com >> Minneapolis, MN >> http://charles.robinsontwins.org >> http://www.facebook.com/charles.robinson >> >> > > > -- > I don't want to achieve immortality through my work; I want to achieve > immortality through not dying. > -- Woody Allen > > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -Charles -- Charles Robinson - charl...@visi.com Minneapolis, MN http://charles.robinsontwins.org http://www.facebook.com/charles.robinson -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: OT: Sandisk Extreme failure and it gets HOT
I won't bother telling all the details of my story with SanDisk. However, the resume is as follows (limited on my very long conversations with several people of their customer service, including their managers): If you are willing to return the broken card to them, you don't really need any receipt. I don't remember for sure, but I believe they might ask _where_ you purchased it and maybe when (approximately), but even that might not be neceswsary, since it's a lifetime warranty. If you have information on the card that you are not willing to share with them, then it would be hard to get anything from them. I was able to get them to agree to some point, but in the end decided just to "drop" that case (the card was already to inexpensive, and smallish, 8GB). So, when talking to them, don't try guessing if the chair came onto the cart. You don't know that. So, as long as there is no visible extrenal damage, I think it's fine. In my case, e.g. the problem was in the "protection" switch lever that fell off (by itself). They had no problem with that. Hope this helps. Just yesterday I had my second incident with the SanDisk Ultra 64 GB card (The first one was a small glitch, when one file was corrupted). After recording a short video, I saw that the light was still blinking as if it was still recording... After a minute, it was still blinking ... Turning the camera off didn't help. SO, I had to pull the battery. After that the camera started giving random errors: "no card in the slot", "the card is full" (while it was not). Then it showed a correct number of the shots remaining. At that point I removed it from the camera and inserted in a different card. I'll see if it is readable later, when I get time. Igor P.J. Alling Wed, 06 Aug 2014 21:57:07 -0700 wrote: I've gotten a couple of card error messages on older class 4 4gb Sandisk cards I originally used with the K20D. They worked fine until I attempted to use them in the K-5II. The card access light came on, I tried to format the camera reported card error. On the first, I tried putting the card into the K20D which then formatted the card and it worked fine, the second card appeared to format in the K20D but then failed when I attempted a test photo with the K20D. The first actually worked in the K-5II after being formatted by the K20D. I don't really trust that first card, but it's there in a pinch. I figured I'd take advantage of the lifetime guaranty from Sandisk, but gave up after realizing I couldn't prove I actually bought the card. Both cards were bought at the same time, and neither had given me any trouble before. Maybe it was just their time to fail. On 8/6/2014 3:10 PM, Charles Robinson wrote: I took my card out last night to load some images, and left it on the desk overnight. This morning I found the card on the (carpeted) office floor. I picked it up, popped it back into the K5 and turned the camera on so I could format it. Turning the power on, there is about a 3-second pause (no lower-right access light as is normal upon power-up) and then a "card error" message. I turned the camera off, and upon removing the card, I noticed that it was VERY WARM. Repeating the cycle yields the same results. There are no external signs of damage - but I guess it's remotely possible that my office chair rode over it on the carpeted floor. Has anyone else ever seen a failure like this? How is Sandisk to deal with in terms of checking out warranty coverage? I may or may not have the packaging and receipt from 2+ years ago when I bought it... -Charles -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: OT: Sandisk Extreme failure and it gets HOT
I've gotten a couple of card error messages on older class 4 4gb Sandisk cards I originally used with the K20D. They worked fine until I attempted to use them in the K-5II. The card access light came on, I tried to format the camera reported card error. On the first, I tried putting the card into the K20D which then formatted the card and it worked fine, the second card appeared to format in the K20D but then failed when I attempted a test photo with the K20D. The first actually worked in the K-5II after being formatted by the K20D. I don't really trust that first card, but it's there in a pinch. I figured I'd take advantage of the lifetime guaranty from Sandisk, but gave up after realizing I couldn't prove I actually bought the card. Both cards were bought at the same time, and neither had given me any trouble before. Maybe it was just their time to fail. On 8/6/2014 3:10 PM, Charles Robinson wrote: I took my card out last night to load some images, and left it on the desk overnight. This morning I found the card on the (carpeted) office floor. I picked it up, popped it back into the K5 and turned the camera on so I could format it. Turning the power on, there is about a 3-second pause (no lower-right access light as is normal upon power-up) and then a "card error" message. I turned the camera off, and upon removing the card, I noticed that it was VERY WARM. Repeating the cycle yields the same results. There are no external signs of damage - but I guess it's remotely possible that my office chair rode over it on the carpeted floor. Has anyone else ever seen a failure like this? How is Sandisk to deal with in terms of checking out warranty coverage? I may or may not have the packaging and receipt from 2+ years ago when I bought it... -Charles -- Charles Robinson - charl...@visi.com Minneapolis, MN http://charles.robinsontwins.org http://www.facebook.com/charles.robinson -- I don't want to achieve immortality through my work; I want to achieve immortality through not dying. -- Woody Allen -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
OT: Sandisk Extreme failure and it gets HOT
I took my card out last night to load some images, and left it on the desk overnight. This morning I found the card on the (carpeted) office floor. I picked it up, popped it back into the K5 and turned the camera on so I could format it. Turning the power on, there is about a 3-second pause (no lower-right access light as is normal upon power-up) and then a "card error" message. I turned the camera off, and upon removing the card, I noticed that it was VERY WARM. Repeating the cycle yields the same results. There are no external signs of damage - but I guess it's remotely possible that my office chair rode over it on the carpeted floor. Has anyone else ever seen a failure like this? How is Sandisk to deal with in terms of checking out warranty coverage? I may or may not have the packaging and receipt from 2+ years ago when I bought it... -Charles -- Charles Robinson - charl...@visi.com Minneapolis, MN http://charles.robinsontwins.org http://www.facebook.com/charles.robinson -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
