Re: Pentax broke my camera
I thought you were joking, but in fact this is exactly what they offered to give me, without my prompting them in this direction at all -- and they emailed me first thing on Monday morning. As I replied back, I am finally feeling taken care of, and no additional snarky comments are necessary on my part. Thanks all, for your sympathy and extra advice - it got me through the weekend. --skye On 9/15/07, Paul Stenquist [EMAIL PROTECTED] wrote: I would try a different, fully charged battery, and if that doesn't work, tell them you want a new camera. Immediately. I'm sure some Pentax folk will see your message here. Paul On Sep 14, 2007, at 9:19 PM, skye pdml wrote: here you go - thought you guys would like to read an email I sent off tonight to Phil Kerswill who's a manager in the Product Support Dept. (BTW I've been giving Phil a hard time for hanging onto my camera for 6 weeks, so you'll have to read around the sarcasm a little bit) -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
On 9/15/07, David Savage [EMAIL PROTECTED] wrote: On 9/15/07, Gonz [EMAIL PROTECTED] wrote: Sorry to hear that skye. Geesh, now you have me worried about sending my K100D to them. Its got a screwed up DOF preview function. If I turn the on switch to the DOF position, instead of showing me the DOF by stopping down the lens, it just takes a picture like the shutter button would. I wonder what they would do to the camera if I sent it back for *that* That's not a fault, it's an option. Check your manual for setting up optical or digital (DOF) preview. BTW, It's on page 153. Cheers, Dave -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
It's a normal function of the camera. Change the custom function to make it behave normally, (though for some reason Pentax thinks what's it's doing should be normal), Gonz wrote: Sorry to hear that skye. Geesh, now you have me worried about sending my K100D to them. Its got a screwed up DOF preview function. If I turn the on switch to the DOF position, instead of showing me the DOF by stopping down the lens, it just takes a picture like the shutter button would. I wonder what they would do to the camera if I sent it back for *that* gonz On 9/14/07, skye pdml [EMAIL PROTECTED] wrote: here you go - thought you guys would like to read an email I sent off tonight to Phil Kerswill who's a manager in the Product Support Dept. (BTW I've been giving Phil a hard time for hanging onto my camera for 6 weeks, so you'll have to read around the sarcasm a little bit) Dear Phil, Please contact me at your earliest convenience and walk me through what I need to do in order to get a working k10D out of Pentax. I hope I do not need to add that I don't wish to wait another 6 weeks for this miracle to happen. My K10D was delivered into my hands today (Friday) and I consider it now to be in worse shape than it was when I mailed it to you 6 weeks ago. When I mailed it to you 6 weeks ago, the body was in perfect working order, except for the flash which was in 100% non-working condition. When I plugged the battery back in tonight, it was in JPG mode so I switched back to DNG mode, turned off the beep, and exited the menu. That's odd, I said to myself, it says RAW+ on the top display. I turned the menu back on but it said raw dng and when I looked at the top display it said RAW. I thought I was imagining things. I took a few photos. I deleted the photos. I switched off the camera. The top display showed the number of frames left. That's weird, it's never done that before. I switched it on. The battery display appeared and the number of frames disappeared. The shutter release would not work. I finally pulled out the battery and put it back in. Everything reset itself back to beeping and JPG mode. I reset the camera to DNG and non-beeping mode. I looked at the top display. It reported RAW+ again and a smaller number of frames number. I shook the camera. It beeped and went back to displaying RAW and a larger number of frames. I turned the camera off, cautiously. The top display went blank (as it's supposed to). Words cannot adequately express to you how I feel - suffice it to say that I actually went and checked my receipt to make sure you had returned the correct camera. Pentax has taken my camera which was reliably working except for the flash which was dependably not working, and it has turned it into a camera which might or might not work at any given moment. That's just... great. --skye -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net -- Remember, it’s pillage then burn. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
I would try a different, fully charged battery, and if that doesn't work, tell them you want a new camera. Immediately. I'm sure some Pentax folk will see your message here. Paul On Sep 14, 2007, at 9:19 PM, skye pdml wrote: here you go - thought you guys would like to read an email I sent off tonight to Phil Kerswill who's a manager in the Product Support Dept. (BTW I've been giving Phil a hard time for hanging onto my camera for 6 weeks, so you'll have to read around the sarcasm a little bit) Dear Phil, Please contact me at your earliest convenience and walk me through what I need to do in order to get a working k10D out of Pentax. I hope I do not need to add that I don't wish to wait another 6 weeks for this miracle to happen. My K10D was delivered into my hands today (Friday) and I consider it now to be in worse shape than it was when I mailed it to you 6 weeks ago. When I mailed it to you 6 weeks ago, the body was in perfect working order, except for the flash which was in 100% non-working condition. When I plugged the battery back in tonight, it was in JPG mode so I switched back to DNG mode, turned off the beep, and exited the menu. That's odd, I said to myself, it says RAW+ on the top display. I turned the menu back on but it said raw dng and when I looked at the top display it said RAW. I thought I was imagining things. I took a few photos. I deleted the photos. I switched off the camera. The top display showed the number of frames left. That's weird, it's never done that before. I switched it on. The battery display appeared and the number of frames disappeared. The shutter release would not work. I finally pulled out the battery and put it back in. Everything reset itself back to beeping and JPG mode. I reset the camera to DNG and non-beeping mode. I looked at the top display. It reported RAW+ again and a smaller number of frames number. I shook the camera. It beeped and went back to displaying RAW and a larger number of frames. I turned the camera off, cautiously. The top display went blank (as it's supposed to). Words cannot adequately express to you how I feel - suffice it to say that I actually went and checked my receipt to make sure you had returned the correct camera. Pentax has taken my camera which was reliably working except for the flash which was dependably not working, and it has turned it into a camera which might or might not work at any given moment. That's just... great. --skye -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
skye, Sorry to hear of your problems. I sent my K10D to Pentax to repair the SD card door and scratched rear screen. I couldn't raise Phil Kerswill, but asked for rush service. They took the full 8 or 10 days but returned it in good order, but it was expensive. I had dropped the camera with the SD card door open and broke the door off near the hinge. I had left the camera in a rolling bag touching an exposed screw head and rolled it thru the airport. Tape fixed the door, but the scratching was still an issue. I opted to go for the repair. If doing it again, I'd consider selling the back-up DS and just getting a new K10D. (Did I menton it was an expensive repair!) Regards, Bob S. On 9/14/07, skye pdml [EMAIL PROTECTED] wrote: here you go - thought you guys would like to read an email I sent off tonight to Phil Kerswill who's a manager in the Product Support Dept. (BTW I've been giving Phil a hard time for hanging onto my camera for 6 weeks, so you'll have to read around the sarcasm a little bit) Dear Phil, Please contact me at your earliest convenience and walk me through what I need to do in order to get a working k10D out of Pentax. I hope I do not need to add that I don't wish to wait another 6 weeks for this miracle to happen. My K10D was delivered into my hands today (Friday) and I consider it now to be in worse shape than it was when I mailed it to you 6 weeks ago. When I mailed it to you 6 weeks ago, the body was in perfect working order, except for the flash which was in 100% non-working condition. When I plugged the battery back in tonight, it was in JPG mode so I switched back to DNG mode, turned off the beep, and exited the menu. That's odd, I said to myself, it says RAW+ on the top display. I turned the menu back on but it said raw dng and when I looked at the top display it said RAW. I thought I was imagining things. I took a few photos. I deleted the photos. I switched off the camera. The top display showed the number of frames left. That's weird, it's never done that before. I switched it on. The battery display appeared and the number of frames disappeared. The shutter release would not work. I finally pulled out the battery and put it back in. Everything reset itself back to beeping and JPG mode. I reset the camera to DNG and non-beeping mode. I looked at the top display. It reported RAW+ again and a smaller number of frames number. I shook the camera. It beeped and went back to displaying RAW and a larger number of frames. I turned the camera off, cautiously. The top display went blank (as it's supposed to). Words cannot adequately express to you how I feel - suffice it to say that I actually went and checked my receipt to make sure you had returned the correct camera. Pentax has taken my camera which was reliably working except for the flash which was dependably not working, and it has turned it into a camera which might or might not work at any given moment. That's just... great. --skye -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
Ahaha. Somewhere in the back of my mind I thought someone would point out that this was the way it supposed to work! Thanks, I'll give it a try. gonz On 9/15/07, Boris Liberman [EMAIL PROTECTED] wrote: Gonz, in K10D there is an option, a setting even, where you choose how you want your DOF preview served: 1. Camera stops down the lens. You look in the viewfinder. 2. Camera takes a picture and displays it on the screen. You examine the picture. Perhaps K100D has a similar setting which you can reset to whatever you see fit. Gonz wrote: Sorry to hear that skye. Geesh, now you have me worried about sending my K100D to them. Its got a screwed up DOF preview function. If I turn the on switch to the DOF position, instead of showing me the DOF by stopping down the lens, it just takes a picture like the shutter button would. I wonder what they would do to the camera if I sent it back for *that* gonz Boris -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
That's a PITA. Happens with any/everything once in a bit these days. It's why I always have a spare camera ... I hope they sort you out quickly! Godfrey -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
I just tried to do a 3-second exposure and something in my camera went whirrr-thunka-thunka-thunka... pretty sure that's never happened before. (both with and without image stabilization) By the way, I have a spare camera, it's just not a k10D is all... poor little *istD, that's not its fault. :( On 9/14/07, Godfrey DiGiorgi [EMAIL PROTECTED] wrote: That's a PITA. Happens with any/everything once in a bit these days. It's why I always have a spare camera ... I hope they sort you out quickly! Godfrey -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
Sorry to hear that skye. Geesh, now you have me worried about sending my K100D to them. Its got a screwed up DOF preview function. If I turn the on switch to the DOF position, instead of showing me the DOF by stopping down the lens, it just takes a picture like the shutter button would. I wonder what they would do to the camera if I sent it back for *that* gonz On 9/14/07, skye pdml [EMAIL PROTECTED] wrote: here you go - thought you guys would like to read an email I sent off tonight to Phil Kerswill who's a manager in the Product Support Dept. (BTW I've been giving Phil a hard time for hanging onto my camera for 6 weeks, so you'll have to read around the sarcasm a little bit) Dear Phil, Please contact me at your earliest convenience and walk me through what I need to do in order to get a working k10D out of Pentax. I hope I do not need to add that I don't wish to wait another 6 weeks for this miracle to happen. My K10D was delivered into my hands today (Friday) and I consider it now to be in worse shape than it was when I mailed it to you 6 weeks ago. When I mailed it to you 6 weeks ago, the body was in perfect working order, except for the flash which was in 100% non-working condition. When I plugged the battery back in tonight, it was in JPG mode so I switched back to DNG mode, turned off the beep, and exited the menu. That's odd, I said to myself, it says RAW+ on the top display. I turned the menu back on but it said raw dng and when I looked at the top display it said RAW. I thought I was imagining things. I took a few photos. I deleted the photos. I switched off the camera. The top display showed the number of frames left. That's weird, it's never done that before. I switched it on. The battery display appeared and the number of frames disappeared. The shutter release would not work. I finally pulled out the battery and put it back in. Everything reset itself back to beeping and JPG mode. I reset the camera to DNG and non-beeping mode. I looked at the top display. It reported RAW+ again and a smaller number of frames number. I shook the camera. It beeped and went back to displaying RAW and a larger number of frames. I turned the camera off, cautiously. The top display went blank (as it's supposed to). Words cannot adequately express to you how I feel - suffice it to say that I actually went and checked my receipt to make sure you had returned the correct camera. Pentax has taken my camera which was reliably working except for the flash which was dependably not working, and it has turned it into a camera which might or might not work at any given moment. That's just... great. --skye -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
Gonz, in K10D there is an option, a setting even, where you choose how you want your DOF preview served: 1. Camera stops down the lens. You look in the viewfinder. 2. Camera takes a picture and displays it on the screen. You examine the picture. Perhaps K100D has a similar setting which you can reset to whatever you see fit. Gonz wrote: Sorry to hear that skye. Geesh, now you have me worried about sending my K100D to them. Its got a screwed up DOF preview function. If I turn the on switch to the DOF position, instead of showing me the DOF by stopping down the lens, it just takes a picture like the shutter button would. I wonder what they would do to the camera if I sent it back for *that* gonz Boris -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
Re: Pentax broke my camera
On 9/15/07, Gonz [EMAIL PROTECTED] wrote: Sorry to hear that skye. Geesh, now you have me worried about sending my K100D to them. Its got a screwed up DOF preview function. If I turn the on switch to the DOF position, instead of showing me the DOF by stopping down the lens, it just takes a picture like the shutter button would. I wonder what they would do to the camera if I sent it back for *that* That's not a fault, it's an option. Check your manual for setting up optical or digital (DOF) preview. Cheers, Dave -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net
