Re: [PLUG] Box not sending e-mail to my wife
On 07/22/2015 01:13 PM, Bill Barry wrote: > On Wed, Jul 22, 2015 at 8:13 AM, Dick Steffens wrote: >> I know, it's a weird subject. Here's the story: >> >> My wife does transcription work for her sister. Her sister has an >> account with Box, where she has folders for several customers. My wife >> is entered as a collaborator/editor (Box term) for all of those folders. >> When a customer uploads a file to one of those folders my wife is >> supposed to get a notification generated by Box. That notification >> stopped working in late June. She and her sister have been in contact >> with Box tech support, and recently got bumped up to a higher level >> tech. <...> >> Spam filters can cause this type of problem. Do you have spam filters >> turned on for your Comcast account? Is there a way at Comcast to look >> at mail that has been put in your spam box? >> We tried that. We don't have a filter set on Comcast, and they looked and saw that the expected notifications never got as far as them. Good idea, though. Thanks. -- Regards, Dick Steffens ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
Re: [PLUG] Box not sending e-mail to my wife
On Wed, Jul 22, 2015 at 8:13 AM, Dick Steffens wrote: > I know, it's a weird subject. Here's the story: > > My wife does transcription work for her sister. Her sister has an > account with Box, where she has folders for several customers. My wife > is entered as a collaborator/editor (Box term) for all of those folders. > When a customer uploads a file to one of those folders my wife is > supposed to get a notification generated by Box. That notification > stopped working in late June. She and her sister have been in contact > with Box tech support, and recently got bumped up to a higher level > tech. She provided detailed information showing step by step what > happened and is no longer happening. The tech responded with the following: > > I've heard back from our email service client and they confirmed that > the IP address 208.76.63.244 has been removed from the Comcast.net > blocklist. They are going to confirm that there are no more bounces > coming because of this but allows for the email notifications to be > properly generated. > > Any idea how I figure out what 208.76.63.244 is associated with? > > I tried whois, but what it tells me doesn't mean anything to me -- at > least in regards to how it affects her e-mail address. > > Spam filters can cause this type of problem. Do you have spam filters turned on for your Comcast account? Is there a way at Comcast to look at mail that has been put in your spam box? Bill ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
Re: [PLUG] Box not sending e-mail to my wife
On 07/22/2015 09:45 AM, Rich Shepard wrote: > On Wed, 22 Jul 2015, Dick Steffens wrote: > >> Box is a service that allows sharing of files between a group of folks, >> with those folks exercising control over who gets to access those files. > Dick, > > As in Dropbox, or a competitor? A competitor. > >> So, if what they said they did doesn't fix the problem, we can go back >> to them and say, "Keep looking from your end." > Yep. > >> It would help if they could run a trace on the notification e-mail they >> say is being sent and find out where it gets stuck. The interesting thing >> is that it's just the notification e-mail related to something being >> uploaded to a folder on Box. My wife got a notification e-mail when her >> sister added her, with a different name and e-mail address, as another >> collaborator/editor. It's just the notification of an uploaded file she's >> not getting. > A couple of months ago the Multnomah County Library suffered an infarction > of its held book arrival notices. After a week or so they apparently fixed > their problem, but I still did not receive the e-mail notices when a book on > which I had placed a hold was ready for pick up. They had e-mail messages to > my business domain bounce in the past so I gave them the personal domain as > an option. No hold messages to either account. But, when I asked > Interlibrary Loan to get research journal articles not available in the > library's databases, notices of their availability sent to my personal > domain had no problems. Messages from library staff to my business domain > also had no problems. Only the hold notices. Sounds similar. One piece of their system isn't doing what it's supposed to do. > I mentioned the problem to one of the local branch librarians and she sent > a message to HQ. Yesterday I had an exchange with an account management > staffer there and pointed out that her messages had no problems being > delivered, so the blockage was not on my end. (/var/log/maillog records > helped substantiate that.) She sent a test hold message and today that was > in my inbox at 04:35. So whatever she did fixed the problem. > > It's interesting that the other side always thinks we're dummies running > windoze and the problem _must_ be on our end because they're so much smarter > than we are. Not. So far it look more like this is not an area for which they have specific training. I'm hoping, if they don't find the problem after my wife's latest replay indicating no progress, that they'll bump the issue up another level. -- Regards, Dick Steffens ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
Re: [PLUG] Box not sending e-mail to my wife
On Wed, 22 Jul 2015, Dick Steffens wrote: > Box is a service that allows sharing of files between a group of folks, > with those folks exercising control over who gets to access those files. Dick, As in Dropbox, or a competitor? > So, if what they said they did doesn't fix the problem, we can go back > to them and say, "Keep looking from your end." Yep. > It would help if they could run a trace on the notification e-mail they > say is being sent and find out where it gets stuck. The interesting thing > is that it's just the notification e-mail related to something being > uploaded to a folder on Box. My wife got a notification e-mail when her > sister added her, with a different name and e-mail address, as another > collaborator/editor. It's just the notification of an uploaded file she's > not getting. A couple of months ago the Multnomah County Library suffered an infarction of its held book arrival notices. After a week or so they apparently fixed their problem, but I still did not receive the e-mail notices when a book on which I had placed a hold was ready for pick up. They had e-mail messages to my business domain bounce in the past so I gave them the personal domain as an option. No hold messages to either account. But, when I asked Interlibrary Loan to get research journal articles not available in the library's databases, notices of their availability sent to my personal domain had no problems. Messages from library staff to my business domain also had no problems. Only the hold notices. I mentioned the problem to one of the local branch librarians and she sent a message to HQ. Yesterday I had an exchange with an account management staffer there and pointed out that her messages had no problems being delivered, so the blockage was not on my end. (/var/log/maillog records helped substantiate that.) She sent a test hold message and today that was in my inbox at 04:35. So whatever she did fixed the problem. It's interesting that the other side always thinks we're dummies running windoze and the problem _must_ be on our end because they're so much smarter than we are. Not. Rich ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
Re: [PLUG] Box not sending e-mail to my wife
On 07/22/2015 08:20 AM, Rich Shepard wrote: > On Wed, 22 Jul 2015, Dick Steffens wrote: > >> Any idea how I figure out what 208.76.63.244 is associated with? >> >> I tried whois, but what it tells me doesn't mean anything to me -- at >> least in regards to how it affects her e-mail address. > Dick, > > [rshepard@salmo ~]$ host 208.76.63.244 > 244.63.76.208.in-addr.arpa domain name pointer > mtaout-63244-pao.mailer.box.com. > > It appears to be a Box (whatever that is) IP address that comcast > apparently blocked. Box is a service that allows sharing of files between a group of folks, with those folks exercising control over who gets to access those files. Ah. I used the wrong tool. So, if what they said they did doesn't fix the problem, we can go back to them and say, "Keep looking from your end." It would help if they could run a trace on the notification e-mail they say is being sent and find out where it gets stuck. The interesting thing is that it's just the notification e-mail related to something being uploaded to a folder on Box. My wife got a notification e-mail when her sister added her, with a different name and e-mail address, as another collaborator/editor. It's just the notification of an uploaded file she's not getting. Thanks. -- Regards, Dick Steffens ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
Re: [PLUG] Box not sending e-mail to my wife
On Wed, 22 Jul 2015, Dick Steffens wrote: > Any idea how I figure out what 208.76.63.244 is associated with? > > I tried whois, but what it tells me doesn't mean anything to me -- at > least in regards to how it affects her e-mail address. Dick, [rshepard@salmo ~]$ host 208.76.63.244 244.63.76.208.in-addr.arpa domain name pointer mtaout-63244-pao.mailer.box.com. It appears to be a Box (whatever that is) IP address that comcast apparently blocked. Also, [rshepard@salmo ~]$ dig 208.76.63.244 ; <<>> DiG 9.9.7-P1 <<>> 208.76.63.244 ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 40983 ;; flags: qr rd ra ad; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 512 ;; QUESTION SECTION: ;208.76.63.244. IN A ;; AUTHORITY SECTION: . 1799IN SOA a.root-servers.net. nstld.verisign-grs.com. 2015072200 1800 900 604800 86400 ;; Query time: 157 msec ;; SERVER: 8.8.8.8#53(8.8.8.8) ;; WHEN: Wed Jul 22 08:18:39 PDT 2015 ;; MSG SIZE rcvd: 117 The mail (MX) server reports the same host: verisign-grs. HTH, Rich ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
[PLUG] Box not sending e-mail to my wife
I know, it's a weird subject. Here's the story: My wife does transcription work for her sister. Her sister has an account with Box, where she has folders for several customers. My wife is entered as a collaborator/editor (Box term) for all of those folders. When a customer uploads a file to one of those folders my wife is supposed to get a notification generated by Box. That notification stopped working in late June. She and her sister have been in contact with Box tech support, and recently got bumped up to a higher level tech. She provided detailed information showing step by step what happened and is no longer happening. The tech responded with the following: I've heard back from our email service client and they confirmed that the IP address 208.76.63.244 has been removed from the Comcast.net blocklist. They are going to confirm that there are no more bounces coming because of this but allows for the email notifications to be properly generated. Any idea how I figure out what 208.76.63.244 is associated with? I tried whois, but what it tells me doesn't mean anything to me -- at least in regards to how it affects her e-mail address. -- Regards, Dick Steffens ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
