Re: Bad aftersales Service

[Marlyse Comte]

http;//www.dictionary.com (is your friend) :

American Heritage Dictionary
noise / n.  
4th definition : Computer Science : Irrelevant or meaningless data.
---
Dictionary.com Unabridged (v 1.1)
noise / n.
6.  Informal. extraneous, irrelevant, or meaningless facts, information,
statistics, etc.: The noise in the report obscured its useful information.


---marlyse


 former message(s) quotes: -


>Thanks for that suggestion of a term for messages not of use to the
>recipient, but of use to someone on the mailing list. I'd not seen that
>before. A much better term than "spam". I apologize to anyone who took
>offense at my use of the term "spam" (in quotes) in reference to
>messages from the PowerMail list I don't find of interest.
>
>One question: does "noise" include extraneous posts (i.e. not really on
>topic), posts not of interest to me, or both?
>
>My tendency is to think of noise as the former, not the latter, but I
>can see it both ways.
>
>- Winston
>
>
>Richard Davis wrote:
>
>>Posts and information on mailinglist you subscribe to that are not
>>useful is called Noise.
>>
>>
>
>
>

Re(2): Bad aftersales Service

[Winston Weinmann]

Thanks for that suggestion of a term for messages not of use to the
recipient, but of use to someone on the mailing list. I'd not seen that
before. A much better term than "spam". I apologize to anyone who took
offense at my use of the term "spam" (in quotes) in reference to
messages from the PowerMail list I don't find of interest.

One question: does "noise" include extraneous posts (i.e. not really on
topic), posts not of interest to me, or both?

My tendency is to think of noise as the former, not the latter, but I
can see it both ways.

- Winston


Richard Davis wrote:

>Posts and information on mailinglist you subscribe to that are not
>useful is called Noise.
>
>

Re: Bad aftersales Service

[Richard Davis]

Posts and information on mailinglist you subscribe to that are not
useful is called Noise.

Re: Bad aftersales Service

[Steve Tarpin]

I am away for a few weeks, maybe more, and will not available by;
email;  telephonic instrumentation; text, electronic, telepathic or any
other sort of messaging. I will reply to  carrier-pigeon (or pelican for
that matter) messages ONLY! If this is of the utmost importance, you
will be able to seek out our telephone number and call us. Someone will
be able to assist you, but it ain't gonna be me...

I'm going fishin'

regards...

Steve
>My apologies for using the word "spam" if that offended you. I have
>tried to explain that in another post, as has Bruce Barrett.
>
>You argue that I should search the archive, then go to the mailing list
>for answers. This is more efficient than a forum?
>
>I have only submitted questions to CTM which do not have answers in the
>user's manual. Have you looked at the user's manual? It is pretty
>limited in what it covers. So are the FAQs on CTM's web site.
>
>While you may feel that CTM answers questions, my experience is that it
>does not. I just went to the ctmdev.com web site and found that they no
>longer even mention sending an email to CTM to ask for help. They also
>have taken down their notice that they would respond to 80% of help
>requests within 2 days. The option to email CTM from the PowerMail Help
>menu is still there, however. 
>
>But since CTM doesn't answer, email to CTM works more like the Apple
>reporter that appears when a program quits unexpectedly. CTM should note
>in PM that they rarely answer. Most people who send in a request for
>help would assume they'd get an answer. Setting up a method to send in a
>support request when there is little likelihood of an answer is wrong.
>
>
>Regards,
>
>- Winston
>
>
>
>
>Matthias Schmidt wrote:
>
>>Webforums are not an alternative at all. They are so much more time
>>intensive, extremely slow, you always have to login etc.
>
>>Mr. Weinmann,
>>
>>calling this list a source of spam is a serious offense to all list members.
>>If you can't read the users manual nor search the archive, with all
>>respect, go somewhere else.
>>CTM never lacked support, but they won't answer you questions if you can
>>find the answer in the users manual. That are not support cases that's a
>>lack of reading ability.
>>
>>Matthias
>
>>what's wrong with this list?
>>If you have a problem, search first the archives, which can be found here:
>> 
>>then you can ask here on the list.
>>The list is read by the developers and they will respond if there's a
>>real problem.
>>
>>all the best
>>
>>Matthias
>
>
>

Re: Bad aftersales Service

[Steve Tarpin]

I am away for a few weeks, maybe more, and will not available by;
email;  telephonic instrumentation; text, electronic, telepathic or any
other sort of messaging. I will reply to  carrier-pigeon (or pelican for
that matter) messages ONLY! If this is of the utmost importance, you
will be able to seek out our telephone number and call us. Someone will
be able to assist you, but it ain't gonna be me...

I'm going fishin'

regards...

Steve
>Does anybody else get lack of response to Powermail developers. I have
>sent about five emails to their customer support and have got no answer.
>The only one I did get a reply to was when I complained about their
>product. Might just as well ask the cat!
>
>

Re(2): Bad aftersales Service

[Winston Weinmann]

My apologies for using the word "spam" if that offended you. I have
tried to explain that in another post, as has Bruce Barrett.

You argue that I should search the archive, then go to the mailing list
for answers. This is more efficient than a forum?

I have only submitted questions to CTM which do not have answers in the
user's manual. Have you looked at the user's manual? It is pretty
limited in what it covers. So are the FAQs on CTM's web site.

While you may feel that CTM answers questions, my experience is that it
does not. I just went to the ctmdev.com web site and found that they no
longer even mention sending an email to CTM to ask for help. They also
have taken down their notice that they would respond to 80% of help
requests within 2 days. The option to email CTM from the PowerMail Help
menu is still there, however. 

But since CTM doesn't answer, email to CTM works more like the Apple
reporter that appears when a program quits unexpectedly. CTM should note
in PM that they rarely answer. Most people who send in a request for
help would assume they'd get an answer. Setting up a method to send in a
support request when there is little likelihood of an answer is wrong.


Regards,

- Winston




Matthias Schmidt wrote:

>Webforums are not an alternative at all. They are so much more time
>intensive, extremely slow, you always have to login etc.

>Mr. Weinmann,
>
>calling this list a source of spam is a serious offense to all list members.
>If you can't read the users manual nor search the archive, with all
>respect, go somewhere else.
>CTM never lacked support, but they won't answer you questions if you can
>find the answer in the users manual. That are not support cases that's a
>lack of reading ability.
>
>Matthias

>what's wrong with this list?
>If you have a problem, search first the archives, which can be found here:
> 
>then you can ask here on the list.
>The list is read by the developers and they will respond if there's a
>real problem.
>
>all the best
>
>Matthias

Re: Bad aftersales Service

[Matthias Schmidt]

Am/On Fri, 13 Jul 2007 12:30:59 -0400 schrieb/wrote Charles Maurer:

>Carl Darby wrote (13/07/2007):
>
>>Does anybody else get lack of response to Powermail developers. I have
>>sent about five emails to their customer support and have got no answer.
>>The only one I did get a reply to was when I complained about their
>>product. Might just as well ask the cat!
>
>Some cats I know have been more forthcoming.  If the developers don't
>have the time to support the product, they might at least set up a web-
>based forum.  

what's wrong with this list?
If you have a problem, search first the archives, which can be found here:
 
then you can ask here on the list.
The list is read by the developers and they will respond if there's a
real problem.

all the best

Matthias

Bad aftersales Service

[Carl Darby]

Does anybody else get lack of response to Powermail developers. I have
sent about five emails to their customer support and have got no answer.
The only one I did get a reply to was when I complained about their
product. Might just as well ask the cat!

Re: Bad aftersales Service

[Jeremy Hughes]

Carl Darby (13/7/07, 17:14) said:

>Does anybody else get lack of response to Powermail developers. I have
>sent about five emails to their customer support and have got no answer.

1. Did you use the PowerMail Help menu to send the emails? The support
address has changed from what it used to be.

2. You could ask here, and someone might know the answer.

Jeremy

Re: Bad aftersales Service

[Derry Thompson]

Charles Maurer at [EMAIL PROTECTED] said on Fri, 13 Jul 2007
12:30:59 -0400

>Some cats I know have been more forthcoming.  If the developers don't
>have the time to support the product, they might at least set up a web-
>based forum.  

What's wrong with an e-mail forum? 

--
Derry

Re: Bad aftersales Service

[Carl Darby]

Charles

Thanks for that. I was beginning to think I was the only one they were
ignoring!!!

Take care.

Carl

>Carl Darby wrote (13/07/2007):
>
>>Does anybody else get lack of response to Powermail developers. I have
>>sent about five emails to their customer support and have got no answer.
>>The only one I did get a reply to was when I complained about their
>>product. Might just as well ask the cat!
>
>Some cats I know have been more forthcoming.  If the developers don't
>have the time to support the product, they might at least set up a web-
>based forum.  
>
>Charles Maurer
>
>

Re: Bad aftersales Service

[Giovanni Andreani]

>Does anybody else get lack of response to Powermail developers. I have
>sent about five emails to their customer support and have got no answer.
>The only one I did get a reply to was when I complained about their
>product. Might just as well ask the cat!
>
>
It's a long while since the last time i wrote to PM customer support, but
I can remember I appreciated their service. Perhaps you could share your
problem with us, never know.




Giovanni Andreani

PM 5.2.2 | OS X 10.3.9 | Power Mac G5/1.8GHz BiPro | 1GB RAM | 150GB HD

Re: Bad aftersales Service

[Charles Maurer]

Carl Darby wrote (13/07/2007):

>Does anybody else get lack of response to Powermail developers. I have
>sent about five emails to their customer support and have got no answer.
>The only one I did get a reply to was when I complained about their
>product. Might just as well ask the cat!

Some cats I know have been more forthcoming.  If the developers don't
have the time to support the product, they might at least set up a web-
based forum.  

Charles Maurer