RE: [QUAD-L] Ramp/Door Problems
We have done quite a bit of Southern engineering J Thank you for the info! Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Sunday, March 25, 2018 9:05 AM To: zoocr...@windstream.net; quad-list@eskimo.com Subject: Re: [QUAD-L] Ramp/Door Problems IMS, was purchased by Braun in 2005. After Ralph Braun passed, the company was purchased by a Foreign Company in Europe and was renamed Braun Ability. There is no real reason from Braun to support old technology and the new owners agree. I know you don't want to hear this but this is quite normal in business when one corporation buys out another company and then is sold. I'm not sure if IMS made their own parts and components, or vendor them out as there are so many changes going on and will continue to change. Have you tried, www.blvd.com, in California as a source for old parts and components and you can call Braun Ability, in Northern INdiana. The last resort is proto-typing your own parts and components. But that could be risky. Good Luck and Best Wishes In a message dated 3/24/2018 11:00:40 AM Central Standard Time, zoocr...@windstream.net writes: Wheelchair, My conversion is about 16 years old and yes it is the parts apparently that aren’t available. I thought IMS no longer existed? Do you know how I would contact the Zone Manager or tech service? At this point I’m willing to do whatever Ica to get my independence back. Thank you! Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com <mailto:wheelch...@aol.com?> ] Sent: Friday, March 23, 2018 3:33 PM To: zoocr...@windstream.net; quad-list@eskimo.com Subject: Re: [QUAD-L] Ramp/Door Problems Not sure how old your IMS Conversion is but I'm guessing the parts necessary are becoming obsolete as new technology takes over and old technology is passe. Have you considered contacting IMS directly for their Zone Manager or their tech service dept. This is the best I can offer you now.. Best Wishes In a message dated 3/23/2018 3:25:58 PM Central Standard Time, zoocr...@windstream.net writes: I have a 2002 Dodge Grand Caravan with IMS Conversion. I took my van to United Access OKC (hate it) and waited 2.5 hours to be told what I told them was wrong with it. My ramp isn’t extending out to ground level and it doesn’t pull completely in which sometime prevents the door from closing all the way. Ramp also wouldn’t pull back in unless the flap at the top of ramp is lifted. My door also isn’t unlatching and someone has to pull the handle after I push the button to open it. They told me even if they could get parts it would be $10,000 to $15,000 and that would be a great down payment on a new van. They waived the diagnostic fee and gave me a card for their salesman. They didn’t even clean or service the ramp. Purchasing a new van is not an option. I took my van to a technology school and the kids there cleaned the components they could reach and eventually got the ramp to extend/retract like it should. The instructor couldn’t get the door latch figured out before he ran out of time. He fixed it before but we don’t remember exactly what he did to fix it. (He took the panel off the inside of the door and did something to the part that makes the latch unlatch. Is there an adjustment that can be made on that part?). The ramp pulls in very slow. I am open to any suggestions as to what could be wrong/how to fix it. Thanks Nicki
Re: [QUAD-L] Ramp/Door Problems
IMS, was purchased by Braun in 2005. After Ralph Braun passed, the company was purchased by a Foreign Company in Europe and was renamed Braun Ability. There is no real reason from Braun to support old technology and the new owners agree. I know you don't want to hear this but this is quite normal in business when one corporation buys out another company and then is sold. I'm not sure if IMS made their own parts and components, or vendor them out as there are so many changes going on and will continue to change. Have you tried, www.blvd.com, in California as a source for old parts and components and you can call Braun Ability, in Northern INdiana. The last resort is proto-typing your own parts and components. But that could be risky. Good Luck and Best Wishes In a message dated 3/24/2018 11:00:40 AM Central Standard Time, zoocr...@windstream.net writes: Wheelchair, My conversion is about 16 years old and yes it is the parts apparently that aren’t available. I thought IMS no longer existed? Do you know how I would contact the Zone Manager or tech service? At this point I’m willing to do whatever Ica to get my independence back. Thank you! Nicki From:wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Friday, March 23, 2018 3:33 PM To:zoocr...@windstream.net; quad-list@eskimo.com Subject: Re: [QUAD-L] Ramp/Door Problems Not sure how old your IMS Conversion is but I'm guessing the parts necessary are becoming obsolete as new technology takes over and old technology is passe. Have you considered contacting IMS directly for their Zone Manager or their tech service dept. This is the best I can offer you now.. Best Wishes In a message dated 3/23/2018 3:25:58 PM Central Standard Time, zoocr...@windstream.net writes: I have a 2002 Dodge Grand Caravan with IMS Conversion. I took my van to United Access OKC (hate it) and waited 2.5 hours to be told what I told them was wrong with it. My ramp isn’t extending out to ground level and it doesn’t pull completely in which sometime prevents the door from closing all the way. Ramp also wouldn’t pull back in unless the flap at the top of ramp is lifted. My door also isn’t unlatching and someone has to pull the handle after I push the button to open it. They told me even if they could get parts it would be $10,000 to $15,000 and that would be a great down payment on a new van. They waived the diagnostic fee and gave me a card for their salesman. They didn’t even clean or service the ramp. Purchasing a new van is not an option. I took my van to a technology school and the kids there cleaned the components they could reach and eventually got the ramp to extend/retract like it should. The instructor couldn’t get the door latch figured out before he ran out of time. He fixed it before but we don’t remember exactly what he did to fix it. (He took the panel off the inside of the door and did something to the part that makes the latch unlatch. Is there an adjustment that can be made on that part?). The ramp pulls in very slow. I am open to any suggestions as to what could be wrong/how to fix it. Thanks Nicki
RE: [QUAD-L] Ramp/Door Problems
Wheelchair, My conversion is about 16 years old and yes it is the parts apparently that aren’t available. I thought IMS no longer existed? Do you know how I would contact the Zone Manager or tech service? At this point I’m willing to do whatever Ica to get my independence back. Thank you! Nicki From: wheelch...@aol.com [mailto:wheelch...@aol.com] Sent: Friday, March 23, 2018 3:33 PM To: zoocr...@windstream.net; quad-list@eskimo.com Subject: Re: [QUAD-L] Ramp/Door Problems Not sure how old your IMS Conversion is but I'm guessing the parts necessary are becoming obsolete as new technology takes over and old technology is passe. Have you considered contacting IMS directly for their Zone Manager or their tech service dept. This is the best I can offer you now.. Best Wishes In a message dated 3/23/2018 3:25:58 PM Central Standard Time, zoocr...@windstream.net writes: I have a 2002 Dodge Grand Caravan with IMS Conversion. I took my van to United Access OKC (hate it) and waited 2.5 hours to be told what I told them was wrong with it. My ramp isn’t extending out to ground level and it doesn’t pull completely in which sometime prevents the door from closing all the way. Ramp also wouldn’t pull back in unless the flap at the top of ramp is lifted. My door also isn’t unlatching and someone has to pull the handle after I push the button to open it. They told me even if they could get parts it would be $10,000 to $15,000 and that would be a great down payment on a new van. They waived the diagnostic fee and gave me a card for their salesman. They didn’t even clean or service the ramp. Purchasing a new van is not an option. I took my van to a technology school and the kids there cleaned the components they could reach and eventually got the ramp to extend/retract like it should. The instructor couldn’t get the door latch figured out before he ran out of time. He fixed it before but we don’t remember exactly what he did to fix it. (He took the panel off the inside of the door and did something to the part that makes the latch unlatch. Is there an adjustment that can be made on that part?). The ramp pulls in very slow. I am open to any suggestions as to what could be wrong/how to fix it. Thanks Nicki
Re: [QUAD-L] Ramp/Door Problems
I have a 2002 Dodge Grand Caravan and have had the same issues. I took it out to Ability Center in Wilsonville, Oregon. They told me they've seen the same issues with this type of van when it gets that old. Unfortunately, we couldn't duplicate the problems I was having but they seemed to have a basic idea of what the problem would/could be. I don't recall exactly what they said but you might want to give them a try. From: "wheelch...@aol.com" To: zoocr...@windstream.net; quad-list@eskimo.com Sent: Friday, March 23, 2018 1:33 PM Subject: Re: [QUAD-L] Ramp/Door Problems Not sure how old your IMS Conversion is but I'm guessing the parts necessary are becoming obsolete as new technology takes over and old technology is passe. Have you considered contacting IMS directly for their Zone Manager or their tech service dept. This is the best I can offer you now..Best Wishes In a message dated 3/23/2018 3:25:58 PM Central Standard Time, zoocr...@windstream.net writes: I have a 2002 Dodge Grand Caravan with IMS Conversion. I took my van to United Access OKC (hate it) and waited 2.5 hours to be told what I told them was wrong with it. My ramp isn’t extending out to ground level and it doesn’t pull completely in which sometime prevents the door from closing all the way. Ramp also wouldn’t pull back in unless the flap at the top of ramp is lifted. My door also isn’t unlatching and someone has to pull the handle after I push the button to open it. They told me even if they could get parts it would be $10,000 to $15,000 and that would be a great down payment on a new van. They waived the diagnostic fee and gave me a card for their salesman. They didn’t even clean or service the ramp.Purchasing a new van is not an option. I took my van to a technology school and the kids there cleaned the components they could reach and eventually got the ramp to extend/retract like it should. The instructor couldn’t get the door latch figured out before he ran out of time. He fixed it before but we don’t remember exactly what he did to fix it. (He took the panel off the inside of the door and did something to the part that makes the latch unlatch. Is there an adjustment that can be made on that part?). The ramp pulls in very slow. I am open to any suggestions as to what could be wrong/how to fix it. ThanksNicki
Re: [QUAD-L] Ramp/Door Problems
Not sure how old your IMS Conversion is but I'm guessing the parts necessary are becoming obsolete as new technology takes over and old technology is passe. Have you considered contacting IMS directly for their Zone Manager or their tech service dept. This is the best I can offer you now.. Best Wishes In a message dated 3/23/2018 3:25:58 PM Central Standard Time, zoocr...@windstream.net writes: I have a 2002 Dodge Grand Caravan with IMS Conversion. I took my van to United Access OKC (hate it) and waited 2.5 hours to be told what I told them was wrong with it. My ramp isn’t extending out to ground level and it doesn’t pull completely in which sometime prevents the door from closing all the way. Ramp also wouldn’t pull back in unless the flap at the top of ramp is lifted. My door also isn’t unlatching and someone has to pull the handle after I push the button to open it. They told me even if they could get parts it would be $10,000 to $15,000 and that would be a great down payment on a new van. They waived the diagnostic fee and gave me a card for their salesman. They didn’t even clean or service the ramp. Purchasing a new van is not an option. I took my van to a technology school and the kids there cleaned the components they could reach and eventually got the ramp to extend/retract like it should. The instructor couldn’t get the door latch figured out before he ran out of time. He fixed it before but we don’t remember exactly what he did to fix it. (He took the panel off the inside of the door and did something to the part that makes the latch unlatch. Is there an adjustment that can be made on that part?). The ramp pulls in very slow. I am open to any suggestions as to what could be wrong/how to fix it. Thanks Nicki
[QUAD-L] Ramp/Door Problems
I have a 2002 Dodge Grand Caravan with IMS Conversion. I took my van to United Access OKC (hate it) and waited 2.5 hours to be told what I told them was wrong with it. My ramp isn't extending out to ground level and it doesn't pull completely in which sometime prevents the door from closing all the way. Ramp also wouldn't pull back in unless the flap at the top of ramp is lifted. My door also isn't unlatching and someone has to pull the handle after I push the button to open it. They told me even if they could get parts it would be $10,000 to $15,000 and that would be a great down payment on a new van. They waived the diagnostic fee and gave me a card for their salesman. They didn't even clean or service the ramp. Purchasing a new van is not an option. I took my van to a technology school and the kids there cleaned the components they could reach and eventually got the ramp to extend/retract like it should. The instructor couldn't get the door latch figured out before he ran out of time. He fixed it before but we don't remember exactly what he did to fix it. (He took the panel off the inside of the door and did something to the part that makes the latch unlatch. Is there an adjustment that can be made on that part?). The ramp pulls in very slow. I am open to any suggestions as to what could be wrong/how to fix it. Thanks Nicki
