[SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread Straille

I am absolutely sick and tired of trying to get the alarm to work.

For something that looks like it should be possible to use it as a
clock radio this is the worst feature of the Radio.

Every time updates come out I install in the hope that THIS time it
will fix the awfulness of the alarm but no.

I have the alarm set to play a radio station favourite. The radio is
connected to the internet and playing the same station in the evening
when it sleeps. I also use a ReadyNAS which doesn't turn on or off
during the night (and shouldn't make any difference anyway).

What happens? Sometimes I get the default noise straight away, this
morning I got about 30 seconds of my chosen radio station and then the
default noise again - I hadn't snoozed or tried to turn off, it just
started playing. And the radio which played was live, it wasn't a 'left
over' bit from last night's buffer.

And COME ON - if you must have a default noise does it have to be so
HORRIBLE?

I also have a serious gripe about the way the volume of the alarm
messes up the volume of play for everything else. I usually have my
radio playing through powered speakers on either side of the bed
attached through the headphone socket. For this I have the radio volume
set to about 50 and then I get an appropriate range of volume with the
speaker control. The alarm plays only through the radio speaker and
doesn't use the attached speakers. (How annoying is that.)
Thankfully(hahahaa!) there is a volume control (in the alarm set up
options) for the alarm which perports to be separate from that for
normal play. So obviously when playing through the radio speaker I
don't want it at 50 so I set it much lower. Then I find that once the
alarm has done its total FAIL (as above) the volume for normal play
when I manually start the radio up and it plays through the speakers
has also been turned right down.

I'm not going to use the alarm again but I'm so annoyed by it I felt
the need to rant about it (again). Sorry about that - I'll go have a
cup of tea now, calm down and go to argos and buy a clock radio that
might actually work.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread erland

Straille;577534 Wrote: 
> I am absolutely sick and tired of trying to get the alarm to work.
> 
> ...
> 
> I'm not going to use the alarm again but I'm so annoyed by it I felt
> the need to rant about it (again). Sorry about that - I'll go have a
> cup of tea now, calm down and go to argos and buy a clock radio that
> might actually work.
> 
If you like someone from Logitech to see your rant, please post it in
the official Logitech forum where Logitech support staff reads:
http://forums.logitech.com/t5/Squeezebox-Players/bd-p/squeezeboxplayers


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread bluegaspode

Straille;577534 Wrote: 
> 
> The alarm plays only through the radio speaker and doesn't use the
> attached speakers. (How annoying is that.) 
At least this is by intention. On the first firmware people who used
headphones on the headphone socket complained that they wouldn't hear
the alarm when it didn't switch to the speakers.

All other issues you are seeing are not intended of course.
Having the default alarm 30 seconds after the right one started sound
like one of those very tiny network glitches which are hard to track.


-- 
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Big Screen for great Boxes available now at your AppStore: *'Squeezebox
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Want to see a Weather Forecast on your Radio/Touch/Controller ? => why
not try my 'Weather Forecast Applet'
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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread JJZolx

bluegaspode;577550 Wrote: 
> 
> Having the default alarm 30 seconds after the right one started sound
> like one of those very tiny network glitches which are hard to track.

Actually, it's a well known bug.  Could be caused by a network glitch,
but the Radio apparently isn't very good at figuring out when not to
sound the backup alarm.

http://bugs.slimdevices.com/show_bug.cgi?id=16446
http://bugs.slimdevices.com/show_bug.cgi?id=16190

http://forums.slimdevices.com/showthread.php?t=81121


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread bluegaspode

The second bug report is my own :-) but as said - even very tiny network
glitches (which aren't recognized with normal -buffered- streaming) make
the radio go into fallback mode.
Good thing about the first bug report is the many logitech employees in
there ;-). Though the one responsible for the code as well can prove a
network glitch  in those logs.

For the radio it's very hard to decide what it does when the network
drops the main connection.
It doesn't know how long it will be - and worse - it doesn't know
whether to trust the server when it reconnects (the server could have
been rebooted and maybe doesn't know anymore that an alarm should still
play).
So as long as the alarms are triggered and handled by the server it is
very hard to solve this problem.


-- 
bluegaspode

Big Screen for great Boxes available now at your AppStore: *'Squeezebox
+ iPad = SqueezePad ' (www.squeezepad.com) *! 
Want to see a Weather Forecast on your Radio/Touch/Controller ? => why
not try my 'Weather Forecast Applet'
(http://forums.slimdevices.com/showthread.php?t=73827)
Want to use the Headphones with your Controller ? => why not try my
'Headphone Switcher Applet'
(http://forums.slimdevices.com/showthread.php?t=67139)

Setup: 1x SB-Controller+Receiver (Duet), 1xSB-Boom. 2xSB-Radio
Server (7.5.1) running on SheevaPlug (Ubuntu) with attached Western
Digital MyBook Essential.

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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread toby10

IMO:  Just get a simple $5 alarm clock (no radio) with a battery
backup.
After turning off alarm on the $5 unit simply press PLAY or a PRESET on
the Radio for your morning radio amusement.

Yes, the Radio's alarm should function as advertised, but with such a
simple and cheap fix to the problem why invest the time and aggravation
on an unreliable workaround?


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread wonder boy

I have registered my unhappiness on the Logitech forum and can't decide
whether to send the radio back which does look nice and plays perfectly
other than the alarm farce or whether I should hang in and wait for a
fix.

Do we think Logitech will try and address it soonish?


Will it ever work as intended?

My Boom works perfectly and I never get a failed alarm or backup alarm,
I do hope they sort it soon.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread erland

wonder boy;577578 Wrote: 
> 
> Do we think Logitech will try and address it soonish?
> 
They are continuously trying, it's just that they haven't succeeded
yet. It might sound easy but getting this to work correctly with online
internet radio stations and various server/router setups can be pretty
complex. 

Earlier (7.4) the problem was that the alarm wasn't triggered at all,
now it at least mostly outputs the default alarm so people wake up.

IMHO, I don't think we will get a real solution unless enough people
complains to Logitech support or possibly through their official forum.
The real solution requires changes in the architecture and they won't do
this as long as they only think a few people is a bit frustrated.
Complains in this community forum is not enough as they aren't seen by
the correct people.

wonder boy;577578 Wrote: 
> 
> Will it ever work as intended?
> 
Yes I think so, it will just take some time. 

It's a software problem and most of the software is open sourced, so in
the worst case, it should be possible for some third party developer to
implement a local alarm solution where you at least can control the
volume, timeout and sound of the fallback alarm.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread adamslim

toby10;577573 Wrote: 
> IMO:  Just get a simple $5 alarm clock (no radio) with a battery
> backup.
> After turning off alarm on the $5 unit simply press PLAY or a PRESET on
> the Radio for your morning radio amusement.
> 
> Yes, the Radio's alarm should function as advertised, but with such a
> simple and cheap fix to the problem why invest the time and aggravation
> on an unreliable workaround?

I find a three year-old child is an excellent alarm clock, to such an
extent that the Radio's failings don't bother me that much.  Can't
recommend this as a cost-saving approach though.


-- 
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Rock/Excalibur/MC30S, Touch, Caiman, Audion Pre, 6B4G SET, Lowther
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SB3, Charlize 2, One Thing Quad ESLs
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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread wonder boy

erland;577582 Wrote: 
> They are continuously trying, it's just that they haven't succeeded yet.
> It might sound easy but getting this to work correctly with online
> internet radio stations and various server/router setups can be pretty
> complex. 
> 
> Earlier (7.4) the problem was that the alarm wasn't triggered at all,
> now it at least mostly outputs the default alarm so people wake up.
> 
> IMHO, I don't think we will get a real solution unless enough people
> complains to Logitech support or possibly through their official forum.
> The real solution requires changes in the architecture and they won't do
> this as long as they only think a few people is a bit frustrated.
> Complains in this community forum is not enough as they aren't seen by
> the correct people.
> 
> 
> Yes I think so, it will just take some time. 
> 
> It's a software problem and most of the software is open sourced, so in
> the worst case, it should be possible for some third party developer to
> implement a local alarm solution where you at least can control the
> volume, timeout and sound of the fallback alarm.


Your comments give me hope, thank you. Although it amazes me that this
product has been on the market for around a year and it sounds like
it's never worked as it should do especially in terms of an alarm. In
my opinion Logitech should pull it from their range until they can
guarantee full functionality in the vast majority of cases. They are
clearly selling a product they know is not fit for purpose and will not
do what many people want it to!!


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread erland

wonder boy;577609 Wrote: 
> In my opinion Logitech should pull it from their range until they can
> guarantee full functionality in the vast majority of cases. They are
> clearly selling a product they know is not fit for purpose and will not
> do what many people want it to!!
> 
The strange thing is that it do seems to work for some people, mostly
people with a 24/7 SBS server on a computer. Similar issues can also be
caused by error or non optimal configuration in your local network or
your ISP.

However, due to the fact that people tends to complain here instead of
telling Logitech support about their problems, I'm not sure Logitech
are aware of how many people that are still affected. So even if
Logitech support staff isn't able to solve the problem immediately it's
extremely important that people tell them about their problems.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread JJZolx

erland;577638 Wrote: 
> The strange thing is that it do seems to work for some people, mostly
> people with a 24/7 SBS server on a computer. Similar issues can also be
> caused by error or non optimal configuration in your local thnetwork or
> your ISP.

That's always been the case.  Fairly reliable with a local server, not
at all reliable with mysb.com.  Part of the problem lies in the lack of
reliability of mysb.com, but that should be dealt with in the software
running on the Radio/Touch.

> However, due to the fact that people tends to complain here instead of
> telling Logitech support about their problems, I'm not sure Logitech
> are aware of how many people that are still affected.

Oh, come on.  How could they not be aware of it?

The biggest problem is that Squeezebox has been deprecated, with few
resources remaining in software development.  There's no such thing as
a critical problem for a product that represents 1/1000th of 1% of a
company's revenues.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread garym

JJZolx;577695 Wrote: 
> There's no such thing as a critical problem for a product that
> represents 1/1000th of 1% of a company's revenues.

Good point. In their 2010 Financial Statements, they report sales
revenue of $1,966,748,000 (almost $2 billion dollars). I gotta believe
that squeezebox products are a very small part of that amount.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread erland

JJZolx;577695 Wrote: 
> 
> The biggest problem is that Squeezebox has been deprecated, with few
> resources remaining in software development.  
> 
The reason would be one or a combination of:
1. They no longer see any potential in the Squeezebox products
2. They think the software is cheaper to maintain than it is
3. They have put a maximum limit on what the maintenance is allowed to
cost
4. They aren't aware of any major problem because they refuse to read
community forums and instead relies on people telling them directly by
calling the official support channel, which is the same way as many
other companies handle support.
5. They temporary needed the resources for some other project which
have higher priority.

If they really don't see any potential in the Squeezebox products, I
can't understand why the developers are doing the stuff they are doing.
Considering the amount of development resources there are a lot of new
development going on in 7.6 and I really can't see the point of this if
the products are considered deprecated. If you are correct, it would
have been a lot better to only focus this development time on bug
fixing. 

If something costs a lot and you aren't sure about its potential, it's
not that strange if you like to restrict the costs during a period
until you have investigated/analyzed the potential.

JJZolx;577695 Wrote: 
> 
> There's no such thing as a critical problem for a product that
> represents 1/1000th of 1% of a company's revenues.
> 
Agreed, especially if barely none of the customers is even willing to
call the support or post in their official support forum and ask them
to fix it.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread mbonsack

erland;577701 Wrote: 
> 
> Agreed, especially if barely none of the customers is even willing to
> call the support or post in their official support forum and ask them
> to fix it.

I had a gander over at the support site.  People *are* mentioning
issues with the software, and the tone is similar to that here.  Posts
with titles such as

Squeezebox Radio - Disastrous software for months ... 

and

Squeezebox 7.5.1 Update--Same Old Problems 

would certainly give them a clue that there might be a problem.  And,
given these posts (and the moderator over there stating "Please be
assured that your voice is being heard") would lead any decent product
manager to have a gander over *here*, where he/she should *know* (or
would certainly find out in short order) that there is a fairly active
community largely dissatisfied with the Radio software design.

It's time for Logitech to either properly fund/staff this product line
or sell it back to a specialty audio manufacturer.  The Radio could
have infinitely more potential, and the developers could focus on
things like music and programming features, if the fundamental
client/server design were sound and silly things like an alarm clock
simply "just worked".

-mark


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread Ron Stordahl

I have reported the problems directly to Logitech by their established
procedure.  It resulted in their replacing the SBRadio for me, however
it made no difference and I so informed them.

They have told me that they are aware of the problems and are working
on updated firmware.

In my report I concentrated on the display freezing as to me that is
the most annoying problem for me.

Not much more I can do but wait.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread erland

mbonsack;577703 Wrote: 
> I had a gander over at the support site.  People *are* mentioning issues
> with the software, and the tone is similar to that here.  Posts with
> titles such as
> 
> Squeezebox Radio - Disastrous software for months ... 
> 
> and
> 
> Squeezebox 7.5.1 Update--Same Old Problems 
> 
That's good. 
People should keep complaining in those threads and eventually I'm sure
it will get some priority because the support staff gets tired of
reading the complaints.

mbonsack;577703 Wrote: 
> 
> It's time for Logitech to either properly fund/staff this product line
> or sell it back to a specialty audio manufacturer.  The Radio could
> have infinitely more potential, and the developers could focus on
> things like music and programming features, if the fundamental
> client/server design were sound and silly things like an alarm clock
> simply "just worked".
> 
You don't have to convince anyone here, we all feel the same way.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-19 Thread BLatSD

I don't know if this little tidbit is still of any value for the masses,
but it seems to have improved my experience of the alarm.

When you go to sleep at night, be sure that you do so either via sleep
mode, or by pausing (not stopping) the current stream and then powering
off into standby.

I seem to remember someone mentioning that if you pause, the radio
doesn't know how soon you intend to resume, so it maintains a constant
wireless connection.  Whereas if you press stop on the stream or worse,
merely press the power button, the radio assumes you won't be coming
back anytime soon and "relaxes" the wireless connection, resulting in
intermittent behavior with the alarm the next morning.

Logical or not, it's improved my alarm experience.  Your mileage may
vary.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-20 Thread ad6922

I also know the issues on the alarm.

I am a hapy Duet user and for that reason we've expanded the Sb-suite
to a Radio. And on the alarm it is where the troubles starts.

Bases on this thread i've added a bug to the logitech people as well.

Thx for the suggestions for the sleep mode and the pausing of the
radio. I will try this.

Anybody know what the experiences are with waking us with your own
music? Does it have the same issues?


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-20 Thread wonder boy

BLatSD;577709 Wrote: 
> , or by pausing (not stopping) the current stream and then powering off
> into standby.

There is only a pause button, how would you stop oterwise?


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-20 Thread JJZolx

wonder boy;577860 Wrote: 
> There is only a pause button, how would you stop oterwise?

By holding the pause button for a moment.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-20 Thread BLatSD

wonder boy;577860 Wrote: 
> There is only a pause button, how would you stop oterwise?

Hold pause.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-20 Thread wonder boy

JJZolx;577863 Wrote: 
> By holding the pause button for a moment.

Interesting, never knew that, does it work on booms also, will try! By
messing with buttons I also found pressing volume knob mutes the radio!
Set alarm through SBS for tomorrow which is on my currently hibernated
server...fingers crossed!


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-21 Thread toby10

wonder boy;577931 Wrote: 
> Interesting, never knew that, does it work on booms also.

Yes.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-21 Thread wonder boy

Alarm worked perfectly today! I set the alarm through SBS then
hibernated PC. Alarm faded in on BBC Radio 5 at right time, kept going
until the 45 mins was up then ceased as expected.

The thing is though that I use the exact same web stream as when
setting it through MYSB.COM but of course it fails after 30 secs when
streamed this way.


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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-23 Thread steve0564

For months the alarm worked well. Since the last update on my radio
(9009), the alarm do nothing nearly every 3 to 5 days.
No fallback alarm
No radio sound (configured) in the radio
No wakeup of my whs
simply nothing

SBS ist 7.5.1 on a whs..

See and vote here, if you have the same problem!
http://bugs.slimdevices.com/show_bug.cgi?id=16571


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Steve
--
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2x SB3 Classic 
SB Radio
Controller
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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-30 Thread Sakkerju

Straille;577534 Wrote: 
> I have the alarm set to play a radio station favourite. The radio is
> connected to the internet and playing the same station in the evening
> when it sleeps
> 
> What happens? Sometimes I get the default noise straight away, this
> morning I got about 30 seconds of my chosen radio station and then the
> default noise again...

Exactly same issue here...some short seconds of waking pleasure from
the live radio station and then a default tune.

Luckily my default tune is some kind of jazzy rif repeating endlessly,
but does get boring rather quickly.

PS: Didn't happen when I used to have a playlist with .FLAC files from
the NAS...looks like a internet radio issue :-(


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Squeezebox Server-7.5.1 SSODS *** Squeezebox "Radio" - "Touch" -
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Re: [SlimDevices: Radio] Alarm is awful.

2010-09-30 Thread tubaface

Sakkerju;579970 Wrote: 
> 
> Luckily my default tune is some kind of jazzy rif repeating endlessly,
> but does get boring rather quickly.
> 
> (

I share your pain. The rest of the family is getting sick of
"BongoTech", and really getting tired of me dancing to it, when I
finally do get up


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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-05 Thread gcparris

Has anyone tried the new beta firmware 7.6 r9135 to see if the alarm
problems are sorted? 
I'm aware there is a display dimming bug now in there too, but surely
they must have fixed more than they broke???

Gareth ;)


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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-05 Thread Loom

Maybe the dimming bug isn't a bug, but a feature.

It lights up your bedroom so much, you don't even get to sleep. Thus,
no alarm is needed anymore ;-)


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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-05 Thread Sakkerju

Today, the alarm started with 2 secs. Radio Paradise...then 2 secs
default tune...and (luckily) back to Radio Paradise again.

Mmmm...a new surprise with every wake up :-(


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Squeezebox Server-7.5.1 SSODS *** Squeezebox "Radio" - "Touch" -
"Controller" *** WD TV Live Media Player
Synology DS209+II - DSM 3.0 - WD Caviar WD20EARS 2TB (RAID1) ***
Linksys WRT320N 1Gb
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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-05 Thread ftlight

Loom;580844 Wrote: 
> Maybe the dimming bug isn't a bug, but a feature.
> 
> It lights up your bedroom so much, you don't even get to sleep. Thus,
> no alarm is needed anymore ;-)

Here's my fix for the dimmer problem (Release 1.0):

http://ftldesign.com/images/Radio-Dimmer.jpg

Bill


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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-10 Thread Altec

I got the same annoying problem, 5 to 30 seconds of my chosen radio
station - then default song. It usually makes me so mad that I can't
sleep any longer... but this is not how I want to start my day! Why are
new errors introduced every time a new firmware version is released?...
please fix ASAP!


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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-18 Thread Skier

I run Squeezebox Server on a Thecus N5200 Pro that is on 24/7.  For me
the alarm has worked correctly probably around 70% of the time, the
other 30% of the time it plays the extremely irritating default noise. 
This morning for the first time ever, the alarm simply failed to go
off.

Not Good!

Skier


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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-18 Thread wonder boy

Skier;583765 Wrote: 
> 
> 
> Not Good!
> 
> Skier

Nice understatement!


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Re: [SlimDevices: Radio] Alarm is awful.

2010-10-18 Thread 0xdeadbeef

Indeed I don't count the times when the alarm failed partly or
completely any more. It's much simpler to count the times when it
worked more or less ok. It's not like I need more than the fingers on
one hand to count that in the last month(s). Honestly I can't remember
when it worked completely flawlessly the last time. Must have been back
in February or so.


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