[RBW] Re: Who's riding a 55 Sam?

2014-02-02 Thread blakcloud
Just to give you an alternate view, Rivendell have never responded to any 
of my emailed questions and even when there was a slight hiccup in frame 
number 1, I had to phone them and they were to return my call which they 
never did. The issue was resolved but a little communication goes a long 
way. Plus the frame was late by two months. They were suppose to phone back 
on frame number 2, to give me geometry on the the bikes you are looking at 
and they never did. I did end up buying a complete bike instead where the 
geometry numbers are listed. 

My preferred communication style is email, unfortunately Rivendell doesn't 
follow that style of communication at least with me. 

I like it better when I can just get on the website and order something, 
without phoning or emailing, that system has worked for me beautifully. But 
even today the Riv website is down, the domain has expired, really how does 
that happen when you are mostly an internet company? 

Will I keep buying from them? Most definetly. They have the bikes and 
products that I like but I also am aware if there is a problem, 
communication will be lacking.  Many of you have had such great 
interactions, so maybe I was just unlucky twice. 


On Saturday, February 1, 2014 8:19:11 PM UTC-5, Mike wrote:

 Actually, I did email them about this and didn't hear back. I'm sure 
 they're busy. Don't want to bother them. Seems reasonable for them to 
 update the geometry information. 
  
 --mike

 On Saturday, February 1, 2014 6:37:36 AM UTC-8, Michael wrote:

   Just call or email them to ask. I am sure they will be glad to tell 
 you. I emailed, and they told me and emailed me a blueprint of my 52 Sam, 
 showing all measurements of tubes.



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[RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread Michael


 Just call or email them to ask. I am sure they will be glad to tell you. I 
 emailed, and they told me and emailed me a blueprint of my 52 Sam, showing 
 all measurements of tubes.


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Re: [RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread Bruce Herbitter
Speaking of Sams, my local buddy told me at the ride today, that he 
listed his orange Sam on Ebay with a BIN of $1,700 and it was snapped up 
in 2 hrs. He said he wished he had asked for more. He has other bikes 
and this one wasn't getting the miles.



On 2/1/2014 8:37 AM, Michael wrote:


Just call or email them to ask. I am sure they will be glad
to tell you. I emailed, and they told me and emailed me a
blueprint of my 52 Sam, showing all measurements of tubes.

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Re: [RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread cyclotourist
That was a really nice bike!
http://www.ebay.com/itm/121259458863


Cheers,
David

it isn't a contest. Just enjoy the ride. - Seth Vidal





On Sat, Feb 1, 2014 at 11:41 AM, Bruce Herbitter
bruce.herbit...@gmail.comwrote:

  Speaking of Sams, my local buddy told me at the ride today, that he
 listed his orange Sam on Ebay with a BIN of $1,700 and it was snapped up in
 2 hrs. He said he wished he had asked for more. He has other bikes and this
 one wasn't getting the miles.



 On 2/1/2014 8:37 AM, Michael wrote:

   Just call or email them to ask. I am sure they will be glad to tell
 you. I emailed, and they told me and emailed me a blueprint of my 52 Sam,
 showing all measurements of tubes.

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[RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread Mike
Actually, I did email them about this and didn't hear back. I'm sure 
they're busy. Don't want to bother them. Seems reasonable for them to 
update the geometry information. 
 
--mike

On Saturday, February 1, 2014 6:37:36 AM UTC-8, Michael wrote:

   Just call or email them to ask. I am sure they will be glad to tell 
 you. I emailed, and they told me and emailed me a blueprint of my 52 Sam, 
 showing all measurements of tubes.



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[RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread Deacon Patrick
Give em a call. They are friendly and don't bite, unless you are bacon or 
other delicious fat. Grin.

With abandon,
Patrick

On Saturday, February 1, 2014 6:19:11 PM UTC-7, Mike wrote:

 Actually, I did email them about this and didn't hear back. I'm sure 
 they're busy. Don't want to bother them. Seems reasonable for them to 
 update the geometry information. 
  
 --mike

 On Saturday, February 1, 2014 6:37:36 AM UTC-8, Michael wrote:

   Just call or email them to ask. I am sure they will be glad to tell 
 you. I emailed, and they told me and emailed me a blueprint of my 52 Sam, 
 showing all measurements of tubes.



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Re: [RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread Patrick Moore
Don't want to be bothered? Of course they want to be bothered -- they
want to make a sale and, important for Riv, they want their customers to be
knowledgeable and happy.

Try again. I've never been failed in a reply.


On Sat, Feb 1, 2014 at 6:19 PM, Mike mjawn...@gmail.com wrote:

 Actually, I did email them about this and didn't hear back. I'm sure
 they're busy. Don't want to bother them. Seems reasonable for them to
 update the geometry information.

 --mike

 On Saturday, February 1, 2014 6:37:36 AM UTC-8, Michael wrote:

   Just call or email them to ask. I am sure they will be glad to tell
 you. I emailed, and they told me and emailed me a blueprint of my 52 Sam,
 showing all measurements of tubes.

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-- 
Albuquerque, NM, USA

Resumes, LinkedIn Profiles, and Letters that get interviews.
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[RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread Mike
Believe me, I've called and spoken with them and had multiple back and 
forth's with RBW staff about various products and issues over the years. 
It's not a big issue as it's not like I'm buying a frame today or anything. 
I'm just sorta curious. I had emailed Jared who is noted to be the point 
person on Hillborne's per the website. I'm sure if I were to email Keven 
I'd get a swift response. I may do that at some point. For the past couple 
of years I've been close to pulling the trigger on a SH but then I've 
either backed down or something has come up. My greatest Riv regret? Not 
pulling the trigger on a Hunqapillar or SH a few years ago when I had the 
green light from my spouse, cash on hand and said bikes were in stock...
 
Other Riv regrets include selling my Quickbeam and my medium Sackville 
SaddleSack. 
 
--mike

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[RBW] Re: Who's riding a 55 Sam?

2014-02-01 Thread Tom Virgil
I have had nothing but good experiences with Jared in email exchanges on 
the subject of my Sam Hillborne.  I am 5'9 and have a PBH of 81cm (call me 
stumpy).  I purchased my SH through Jared in the former size option of 52cm 
(last generation, blue models sizing) and am very happy with the bike and 
service I have received.  I believe the current generation of Sams have 
reverted to an attractive green hue.  I did purchase the frame and 
albatross build kit.  Here is Sam 
Hillbornehttp://www.flickr.com/photos/20853610@N05/11557982066/on a 
phenomenally warm Christmas day.

Best regards,

Tom



On Friday, January 31, 2014 7:55:29 PM UTC-8, rcnute wrote:

 The Hillborne as a touring bike thread got me thinking.  Plus I love the 
 blue.

 For those of ye riding a 55, what are yer vital stats?  I'm 5'9, 84cm 
 PBH.  Yes, I know the 55 should fit... but the TT was too long on an older 
 56 I tried once and so I'm wondering if the 55 hopefully shrunk a bit.  I 
 run bars at or just below saddle height.

 Thanks folks!

 Ryan


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[RBW] Re: Who's riding a 55 Sam?

2014-01-31 Thread Mike
I really wish RBW would publish the TT lengths for the new Hillbornes. 

--mike

On Friday, January 31, 2014 7:55:29 PM UTC-8, rcnute wrote:

 The Hillborne as a touring bike thread got me thinking.  Plus I love the 
 blue.

 For those of ye riding a 55, what are yer vital stats?  I'm 5'9, 84cm 
 PBH.  Yes, I know the 55 should fit... but the TT was too long on an older 
 56 I tried once and so I'm wondering if the 55 hopefully shrunk a bit.  I 
 run bars at or just below saddle height.

 Thanks folks!

 Ryan


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