Re: [RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Nick Soleil 
Hi Jason and wrenches,


Sorry for the trouble you had with your case.  The best way to reach our 
customer service team for expedited service is through the phone system or 
through our automated self service portal.


The self-service portal allows you to process RMAs and receive up to date 
service notes on your cases.  We recently launched the self-service portal, and 
hope it will be of use to you all.  It can be accessed here:

https://service.enphaseenergy.com/users/sign_in


You will need to use your Enlighten user ID and credentials to access the 
portal.



Cordially,

Nick Soleil

Enphase Energy | Field Applications Engineer


(707) 763-4784 x7267  // office

(707) 321-2937  // cell

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System


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From: RE-wrenches  on behalf of 
Jason Szumlanski 
Sent: Tuesday, July 5, 2016 12:46 PM
To: RE-wrenches
Subject: [RE-wrenches] Enphase Support Non-Responsive

It seems like we are talking about inverter and module customer service (good 
and bad) a lot lately.

Has anyone else noticed that Enphase seems to have stopped responding to 
tickets submitted via their website? Hold times are unacceptable, so I gave up 
on that, but nobody gets back to you when you try to contact them via their web 
form for weeks, even about an existing RMA or ticket, and they no longer let 
you update tickets by email. They are very helpful and competent if you get 
them on the phone, but who has time for that?!

I'm also waiting an unacceptable amount of time on a major module manufacturer 
warranty claim right now. I'd love to see Home Power or someone do a story on 
manufacturer responsiveness to dealers. Things are generally going down hill it 
seems.

Jason Szumlanski
Florida Solar Design Group




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Re: [RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Chris Schaefer 
Hey Jason,
I agree totally. What works for me here on the East (Right) Coast is I call
just prior to 2000 EST and I am almost assured of being able to talk with
out a long wait time. Most times I get straight through.

Christopher

On Tue, Jul 5, 2016 at 3:46 PM, Jason Szumlanski <
ja...@floridasolardesigngroup.com> wrote:

> It seems like we are talking about inverter and module customer service
> (good and bad) a lot lately.
>
> Has anyone else noticed that Enphase seems to have stopped responding to
> tickets submitted via their website? Hold times are unacceptable, so I gave
> up on that, but nobody gets back to you when you try to contact them via
> their web form for weeks, even about an existing RMA or ticket, and they no
> longer let you update tickets by email. They are very helpful and competent
> if you get them on the phone, but who has time for that?!
>
> I'm also waiting an unacceptable amount of time on a major module
> manufacturer warranty claim right now. I'd love to see Home Power or
> someone do a story on manufacturer responsiveness to dealers. Things are
> generally going down hill it seems.
>
> Jason Szumlanski
> Florida Solar Design Group
>
>
>
>
>
> ___
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 ~ E-mail: ch...@solarandwindfx.com
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Re: [RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Jason Szumlanski 
And like magic, I received a call 45 minutes after posting this. A VERY
helpful manager saw my (repeated) tickets and was asked by his manager to
call me. That issue got straightened out. He said they are very aware of
their backlog and they are all working overtime and hiring customer support
personnel. Again, to be clear, they are always very professional and
helpful when you actually get someone one the phone. Let's home they cut
the response times down. I'm pulling for them. They started off with world
class support, and seem intent on getting back there.

Haha, and as I type this, no joke, an email just came in with a
satisfaction survey from Enphase.

Jason



On Tue, Jul 5, 2016 at 3:46 PM, Jason Szumlanski <
ja...@floridasolardesigngroup.com> wrote:

> It seems like we are talking about inverter and module customer service
> (good and bad) a lot lately.
>
> Has anyone else noticed that Enphase seems to have stopped responding to
> tickets submitted via their website? Hold times are unacceptable, so I gave
> up on that, but nobody gets back to you when you try to contact them via
> their web form for weeks, even about an existing RMA or ticket, and they no
> longer let you update tickets by email. They are very helpful and competent
> if you get them on the phone, but who has time for that?!
>
> I'm also waiting an unacceptable amount of time on a major module
> manufacturer warranty claim right now. I'd love to see Home Power or
> someone do a story on manufacturer responsiveness to dealers. Things are
> generally going down hill it seems.
>
> Jason Szumlanski
> Florida Solar Design Group
>
>
>
>
>
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[RE-wrenches] Enphase Support Non-Responsive

2016-07-05 Thread Jason Szumlanski 
It seems like we are talking about inverter and module customer service
(good and bad) a lot lately.

Has anyone else noticed that Enphase seems to have stopped responding to
tickets submitted via their website? Hold times are unacceptable, so I gave
up on that, but nobody gets back to you when you try to contact them via
their web form for weeks, even about an existing RMA or ticket, and they no
longer let you update tickets by email. They are very helpful and competent
if you get them on the phone, but who has time for that?!

I'm also waiting an unacceptable amount of time on a major module
manufacturer warranty claim right now. I'd love to see Home Power or
someone do a story on manufacturer responsiveness to dealers. Things are
generally going down hill it seems.

Jason Szumlanski
Florida Solar Design Group
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Re: [RE-wrenches] Testing Pump Sensors

2016-07-05 Thread Chris Mason 
Test resistance only on disconnected wiring, measure resistant to ground
either side of the switching point. . The controller will likely be a open
collector that will measure current to ground. Do nor use megger, you are
not testing insulation.
On Jul 5, 2016 10:37 AM, "Drake" 
wrote:

Is there a way to test the conductivity sensors for the low water shutoff
and restart on a submersible well pump, from the surface?   Could the wires
be resistivity tested?

What should the resistance readings be between the wires? Would a megohm
meter be the right tool to use? Could the pump be harmed by the high
voltage spike in the water around it produced by the meter?

Thanks,

Drake

Drake Chamberlin





*Athens Electric LLC OH License 44810 CO License 3773 NABCEP Certified
Solar PV 740-448-7328 <740-448-7328> *http://athens-electric.com/

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[RE-wrenches] Testing Pump Sensors

2016-07-05 Thread Drake 
Is there a way to test the conductivity sensors for the low water 
shutoff and restart on a submersible well pump, from the 
surface?   Could the wires be resistivity tested?


What should the resistance readings be between the wires? Would a 
megohm meter be the right tool to use? Could the pump be harmed by 
the high voltage spike in the water around it produced by the meter?


Thanks,

Drake

Drake Chamberlin
Athens Electric LLC
OH License 44810
CO License 3773
NABCEP Certified Solar PV
740-448-7328
http://athens-electric.com/
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