[rt-users] What's new in 3.6.2?
I have 3.6.1, what's new? What bug fix? What features? Tell me thanks.. Alessio ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: Auto Reply not sending
Hi, Looks like this may be indicative. Anyone any ideas how to fix it? This has only just started to happen, on a system which hasn't been updated since 3.4.5 was released. Dec 18 16:45:17 gpsummit RT: RT::Action::ExtractCustomFieldValues=HASH(0x272c454) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 16:45:17 gpsummit RT: RT::Action::Autoreply=HASH(0x2625f60) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 16:45:17 gpsummit RT: error:unexpected end of header\n\n (/opt/rt3/lib/RT/Template_Overlay.pm:369)\n Dec 18 16:45:17 gpsummit RT: RT::Action::Notify=HASH(0x21c9d20) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 17:17:25 gpsummit RT: RT::Action::AutoOpen=HASH(0x24c6e14) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 17:17:25 gpsummit RT: RT::Action::Notify=HASH(0x217b290) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 17:17:26 gpsummit RT: RT::Action::Notify=HASH(0x2513fb4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 21:06:00 gpsummit RT: RT::Action::Notify=HASH(0x24945fc) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 21:06:01 gpsummit RT: RT::Action::Notify=HASH(0x25ee4d8) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 21:06:01 gpsummit RT: RT::Action::AutoOpen=HASH(0x24af7a0) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 23:22:25 gpsummit RT: RT::Action::Notify=HASH(0x240e6c4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 23:22:59 gpsummit RT: RT::Action::Notify=HASH(0x24db27c) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:12:45 gpsummit RT: RT::Action::Notify=HASH(0x2496e60) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:12:47 gpsummit RT: RT::Action::Notify=HASH(0x25019e0) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:21:25 gpsummit RT: RT::Action::ExtractCustomFieldValues=HASH(0x2371e38) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:21:25 gpsummit RT: RT::Action::ExtractCustomFieldValues=HASH(0x23c21e4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 01:17:49 gpsummit RT: RT::Action::Notify=HASH(0x22f98f4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 01:17:51 gpsummit RT: RT::Action::Notify=HASH(0x24e3554) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Any advice would be fantastic Message: 3 Date: Mon, 18 Dec 2006 16:30:39 + From: Richard Ellis [EMAIL PROTECTED] Subject: [rt-users] Auto Reply not sending To: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; format=flowed; charset=ISO-8859-1 Hi Guys, I really could use some ideas to track this one down. RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail. When an email is received, the ticket is parsed correctly, custom fields are created and filled, ticket is put in the right queue etc, but the email to the requestor and to the Admin CC's to notify of arrival are not being sent. After that, everything works fine. This only affects a few queues, some of which have been working for ages. I have compared the config to queues that are working and they are identical, even down to the same template files and scrip names. Anyone any ideas how to find this? -- Richard Ellis .Sun B2B Operations Sun Microsystems x24727 http://sun.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
Bob Goldstein wrote: I'm using RT 3.6.1 with an unknown version of RTFM installed (though I think it is probably RTFM 2.1.40 based on the time frame installed) and am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the README file, didn't seem to fit the upgrade instructions (not upgrading from a 2.0.x release), ... so tried the normal install instructions (make Makefile.PL, make install), omitted make initdb because it wasn't an initial install, stopped and started the webserver. Appears I now have an upgraded version, however all previous RTFM articles, while they still exist, have no content. Before I muck it up further would appreciate some advice: 1. How do you tell what version of RTFM is installed? ... I can't seem to find it anywhere? 2. How can I get my article content back properly complete the upgrade? ... should I run the make initdb command or will this overwrite the existing tables in the database? Notice that /etc/upgrades has three directories: 2.1.0 2.1.30 2.2.0RC2 You must apply the upgrade from these for each version later than the one you are upgrading. If you are starting with 2.1.40, then you need apply 2.2.0RC2 But also, the README left out a critical piece. That is, the upgrade will break the association of which custom fields go with which classes (which is why your articles now appear to have no content.) To get it back: Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click Send bobg Thanks for the reply. Since I'd already run make Makefile.PL make install, picked up the update instructions with (producing the responses indicated): [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Creating database schema. readline() on closed filehandle SCHEMA_LOCAL at /opt/rt3/sbin/rt-setup-database line 192. Problem with statement: CREATE TABLE Attachments ( id INTEGER NOT NULL AUTO_INCREMENT, TransactionId integer NOT NULL , Parent integer NOT NULL DEFAULT 0 , MessageId varchar(160) NULL , Subject varchar(255) NULL , Filename varchar(255) NULL , ContentType varchar(80) NULL , ContentEncoding varchar(80) NULL , Content LONGTEXT NULL , Headers LONGTEXT NULL , Creator integer NOT NULL DEFAULT 0 , Created DATETIME NULL , PRIMARY KEY (id) ) TYPE=InnoDB Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action acl \ - -datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Done setting up database ACLs. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-se tup-database line 162. [Tue Dec 19 09:25:12 2006] [crit]: Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-threa d-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/si te_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux- thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/per l5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/l ib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl /5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/pe rl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/ perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-mult i /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor _perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/pe rl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_per l/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/l ib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5 /5.8.8 .) at /opt/rt3/sbin/rt-setup-database line 456. (/opt/rt3/lib/RT.pm:317) Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /u sr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5. 8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-mul ti /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_pe
Re: [rt-users] Re: Auto Reply not sending
Interesting. I'm getting that exact same error message when running rtx-shredder from the command line. I'm eager to see what the outcome is. Mathew Richard Ellis wrote: Hi, Looks like this may be indicative. Anyone any ideas how to fix it? This has only just started to happen, on a system which hasn't been updated since 3.4.5 was released. Dec 18 16:45:17 gpsummit RT: RT::Action::ExtractCustomFieldValues=HASH(0x272c454) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 16:45:17 gpsummit RT: RT::Action::Autoreply=HASH(0x2625f60) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 16:45:17 gpsummit RT: error:unexpected end of header\n\n (/opt/rt3/lib/RT/Template_Overlay.pm:369)\n Dec 18 16:45:17 gpsummit RT: RT::Action::Notify=HASH(0x21c9d20) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 17:17:25 gpsummit RT: RT::Action::AutoOpen=HASH(0x24c6e14) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 17:17:25 gpsummit RT: RT::Action::Notify=HASH(0x217b290) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 17:17:26 gpsummit RT: RT::Action::Notify=HASH(0x2513fb4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 21:06:00 gpsummit RT: RT::Action::Notify=HASH(0x24945fc) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 21:06:01 gpsummit RT: RT::Action::Notify=HASH(0x25ee4d8) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 21:06:01 gpsummit RT: RT::Action::AutoOpen=HASH(0x24af7a0) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 23:22:25 gpsummit RT: RT::Action::Notify=HASH(0x240e6c4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 18 23:22:59 gpsummit RT: RT::Action::Notify=HASH(0x24db27c) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:12:45 gpsummit RT: RT::Action::Notify=HASH(0x2496e60) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:12:47 gpsummit RT: RT::Action::Notify=HASH(0x25019e0) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:21:25 gpsummit RT: RT::Action::ExtractCustomFieldValues=HASH(0x2371e38) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 00:21:25 gpsummit RT: RT::Action::ExtractCustomFieldValues=HASH(0x23c21e4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 01:17:49 gpsummit RT: RT::Action::Notify=HASH(0x22f98f4) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Dec 19 01:17:51 gpsummit RT: RT::Action::Notify=HASH(0x24e3554) was created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n Any advice would be fantastic Message: 3 Date: Mon, 18 Dec 2006 16:30:39 + From: Richard Ellis [EMAIL PROTECTED] Subject: [rt-users] Auto Reply not sending To: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; format=flowed; charset=ISO-8859-1 Hi Guys, I really could use some ideas to track this one down. RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail. When an email is received, the ticket is parsed correctly, custom fields are created and filled, ticket is put in the right queue etc, but the email to the requestor and to the Admin CC's to notify of arrival are not being sent. After that, everything works fine. This only affects a few queues, some of which have been working for ages. I have compared the config to queues that are working and they are identical, even down to the same template files and scrip names. Anyone any ideas how to find this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: Auto Reply not sending
Hi,
Also seeing the following in rt.log:
[Tue Dec 19 09:17:49 2006] [err]: RT::Action::Notify=HASH(0x22f98f4) was
created without a CurrentUser
1 (/opt/rt3/lib/RT/Base.pm:92)
[Tue Dec 19 09:17:51 2006] [warning]: at /opt/rt3/lib/RT/Base.pm line 92
RT::Base::CurrentUser('RT::Action::Notify=HASH(0x24e3554)', 'undef')
called at /opt/rt3/lib/RT/Action/Generic.pm line 100
RT::Action::Generic::_Init('RT::Action::Notify=HASH(0x24e3554)',
'ScripActionObj', 'RT::ScripAction=HASH(0x24a78b0)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'ScripObj', 'RT::Scrip=HASH(0x227f514)',
'TransactionObj', 'RT::Transaction=HASH(0x24a3554)', ...) called at
/opt/rt3/lib/RT/Action/Generic.pm line 80
RT::Action::Generic::new('RT::Action::Notify', 'ScripActionObj',
'RT::ScripAction=HASH(0x24a78b0)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'ScripObj', 'RT::Scrip=HASH(0x227f514)',
'TransactionObj', 'RT::Transaction=HASH(0x24a3554)', ...) called at
/opt/rt3/lib/RT/ScripAction_Vendor.pm line 26
RT::ScripAction::LoadAction('RT::ScripAction=HASH(0x24a78b0)',
'ScripObj', 'RT::Scrip=HASH(0x227f514)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'TransactionObj',
'RT::Transaction=HASH(0x24a3554)') called at
/opt/rt3/lib/RT/Scrip_Overlay.pm line 473
eval {...} called at /opt/rt3/lib/RT/Scrip_Overlay.pm line 472
RT::Scrip::Prepare('RT::Scrip=HASH(0x227f514)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'TransactionObj',
'RT::Transaction=HASH(0x24a3554)') called at
/opt/rt3/lib/RT/Scrips_Overlay.pm line 236
RT::Scrips::Prepare('RT::Scrips=HASH(0x22b2234)', 'Stage',
'TransactionCreate', 'Type', 'Correspond', 'Ticket', 5076,
'Transaction', 85594, ...) called at
/opt/rt3/lib/RT/Transaction_Overlay.pm line 162
RT::Transaction::Create('RT::Transaction=HASH(0x24a5a1c)',
'ObjectId', 5076, 'ObjectType', 'RT::Ticket', 'TimeTaken', 0, 'Type',
'Correspond', ...) called at /opt/rt3/lib/RT/Record.pm line 1438
RT::Record::_NewTransaction('RT::Ticket=HASH(0x2193210)', 'Type',
'Correspond', 'Data', 'Re: [Partner Web Support #5076] Training
Competency\x{a}', 'TimeTaken', 0, 'MIMEObj',
'MIME::Entity=HASH(0x208211c)', ...) called at
/opt/rt3/lib/RT/Ticket_Overlay.pm line 2404
RT::Ticket::_RecordNote('RT::Ticket=HASH(0x2193210)',
'BccMessageTo', 'undef', 'CcMessageTo', 'undef', 'MIMEObj',
'MIME::Entity=HASH(0x208211c)', 'NoteType', 'Correspond', ...) called at
/opt/rt3/lib/RT/Ticket_Overlay.pm line 2319
RT::Ticket::Correspond('RT::Ticket=HASH(0x2193210)', 'MIMEObj',
'MIME::Entity=HASH(0x208211c)') called at
/opt/rt3/lib/RT/Interface/Email.pm line 807
RT::Interface::Email::Gateway('HASH(0x1bfa4c4)') called at
/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 58
HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'ww-pw-competency', 'message', 'From
[EMAIL PROTECTED] Tue Dec...') called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1befce8)',
'SessionType', 'REST', 'action', 'correspond', 'queue',
'ww-pw-competency', 'message', 'From
[EMAIL PROTECTED] Tue Dec...', ...)
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1069
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'ww-pw-competency', ...) called
at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x22eee3c)')
called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x22eee3c)')
called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 827
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x16e6198)',
'Apache=SCALAR(0x24a0700)') called at /opt/rt3/bin/webmux.pl line 123
eval {...} called at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler('Apache=SCALAR(0x24a0700)') called at /dev/null
line 0
eval {...} called at /dev/null line 0 (/opt/rt3/lib/RT.pm:287)
Thanks
Rik
Richard Ellis wrote:
Hi,
Looks like this may be indicative. Anyone any ideas how to fix it?
This has only just started to happen, on a system which hasn't been
updated since 3.4.5 was released.
Dec 18 16:45:17 gpsummit RT:
RT::Action::ExtractCustomFieldValues=HASH(0x272c454) was created
without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 16:45:17 gpsummit RT:
[rt-users] Multiple values for $rtname
Hi, Is it possible to have multiple values for $rtname? I have been asked by some of the queue owners if their tickets can be differentiated from the standard config by making it appear that they are separate instance I suspect the answer may be no, but... -- Richard Ellis .Sun B2B Operations Sun Microsystems x24727 http://sun.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] BACKING UP RT WITH POSTGRES
What is the best way to do this? also what should be backed up? thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] BACKING UP RT WITH POSTGRES
Kurt A. Brust wrote: What is the best way to do this? also what should be backed up? Just use pg_dump to create a self-consistent snapshot of the database. Hopefully you have some general backup scheme to back up your systems, which will safeguard your RT customizations (RT_SiteConfig.pm at a minimum) as well as the database snapshot you create. E.g., I have a crontab for the 'postgres' superuser, which backs up my RT database (called rt3) to a single compressed SQL file: # Do a dump every day at 6:45pm 45 18 * * * /usr/local/pgsql/bin/pg_dump rt3 | gzip -c /usr/local/pgsql/dumps/rt3.daily.dump.gz This dump can be slurped right into psql to restore the database if needed: gunzip -c rt3.daily.dump.gz | psql You could also use the 'custom' option on pg_dump, which can be used in concert with the pg_restore utility for greater flexibility. See the man page for pg_dump. When you do major postgresql version upgrades, you need to do dumps/restores, so it's good to know how to do this. -Kevin Murphy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] BACKING UP RT WITH POSTGRES
What is the best way to do this? also what should be backed up? I'm doing a Dump of the DB /usr/bin/pg_dump rt3 /root/backups/rt3-db-$TODAY_DATE.sql Then running tar and picking up that file, the whole of /opt/rt3 and rolling them into one package. You might also want to pick up the Apache config if you're not back it up elsewhere. - Scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] search error in 3.6.2
I have applied the 3.6.1 patch referenced by the bug report at
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That
patch did make it into the 3.6.2 release, but it appears there is a
different search bug.
When displaying a saved search on your home page (in 3.6.2), you get the
following error. Not sure if this will show up when you try to perform a
manual search using the same search parameters:
could not find component for path '/Search/Elements/'
Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1197
HTML::Mason::Request::comp('HTML::Mason::Request::CGI=HASH(0xb5b1e98)',
'/Search/Elements/', 'Order', 'ASC|ASC|ASC|ASC', 'Query', ' ( Status =
\'new\' OR Status = \'open\' ) AND ( Cc.Name = \'jmoseley\' OR
AdminCc.Name = \'jmoseley\' )', 'OrderBy', 'id|||', 'RowsPerPage', 50,
'Format', '\' ba
href=/rt/Ticket/Display.html?id=__idid__/a/b/TITLE:#\',^J\'ba
href=/rt/Ticket/Display.html?id=__idSubject__/a/b/TITLE:Subject\',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priority__\',^J\'__NEWLINE__\',^J\'\',^J\'small__Requestors__/small\',^J\'small__CreatedRelative__/small\',^J\'small__ToldRelative__/small\',^J\'small__LastUpdatedRelative__/small\',^J\'small__TimeLeft__/small\'',
'ShowNavigation', 0) called at /opt/rt3-3.6.2
/share/html/Elements/ShowSearch line 51
HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.5
/HTML/Mason/Request.pm line 1315
HTML::Mason::Request::content('HTML::Mason::Request::CGI=HASH(0xb5b1e98)')
called at /opt/rt3-3.6.2/share/html/Widgets/TitleBox line 49
HTML::Mason::Commands::__ANON__('title', 'cc tickets', 'title_href',
'Search/.html?Order=ASC%7CASC%7CASC%7CASCQuery=%20%20(%20%20Status%20%3D%20\'new\'%20OR%20Status%20%3D%20\'open\'%20)%20AND%20%20(%20%20Cc.Name%20%3D%20\'jmoseley\'%20OR%20AdminCc.Name%20%3D%20\'jmoseley\'%20)OrderBy=id%7C%7C%7CFormat=\'%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23\'%2C%0A\'%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject\'%2C%0A\'__Status__\'%2C%0A\'__QueueName__\'%2C%0A\'__OwnerName__\'%2C%0A\'__Priority__\'%2C%0A\'__NEWLINE__\'%2C%0A\'\'%2C%0A\'%3Csmall%3E__Requestors__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E\'RowsPerPage=50',
'titleright', '', 'titleright_href', undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb6e30f8)',
'title', 'cc tickets', 'title_href',
'Search/.html?Order=ASC%7CASC%7CASC%7CASCQuery=%20%20(%20%20Status%20%3D%20\'new\'%20OR%20Status%20%3D%20\'open\'%20)%20AND%20%20(%20%20Cc.Name%20%3D%20\'jmoseley\'%20OR%20AdminCc.Name%20%3D%20\'jmoseley\'%20)OrderBy=id%7C%7C%7CFormat=\'%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23\'%2C%0A\'%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject\'%2C%0A\'__Status__\'%2C%0A\'__QueueName__\'%2C%0A\'__OwnerName__\'%2C%0A\'__Priority__\'%2C%0A\'__NEWLINE__\'%2C%0A\'\'%2C%0A\'%3Csmall%3E__Requestors__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E\'RowsPerPage=50',
'titleright', '', 'titleright_href', undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, undef, 'title', 'cc tickets',
'title_href',
'Search/.html?Order=ASC%7CASC%7CASC%7CASCQuery=%20%20(%20%20Status%20%3D%20\'new\'%20OR%20Status%20%3D%20\'open\'%20)%20AND%20%20(%20%20Cc.Name%20%3D%20\'jmoseley\'%20OR%20AdminCc.Name%20%3D%20\'jmoseley\'%20)OrderBy=id%7C%7C%7CFormat=\'%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23\'%2C%0A\'%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject\'%2C%0A\'__Status__\'%2C%0A\'__QueueName__\'%2C%0A\'__OwnerName__\'%2C%0A\'__Priority__\'%2C%0A\'__NEWLINE__\'%2C%0A\'\'%2C%0A\'%3Csmall%3E__Requestors__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E\'RowsPerPage=50',
'titleright', '', 'titleright_href', undef) called at /opt/rt3-3.6.2
/share/html/Elements/ShowSearch line 54
[rt-users] Problems with RTFM, e.g. search on custom fields
Hi, we run RT 3.6.1, RTFM 2.2.0RC4 on a Scientific Linux (RHEL based) and we have problems concerning the Search function namely the search on the custom fields. 1) When replying to a ticket, we put a search term in Search for RTFM articles matching Every article is listed twice, if the search term occurs in the title and in a custom field. A occurence in the summary is not listed twice. 2) We defined several custom fields for an article of the RTFM and would like to search on these custom fields. We do it as follows: - click on Overview in the RTFM - click on one class - then edit the search criteria - select in the advanced search a custom field and enter a search term - results in a list of all articles of that class Bookmarkable Link is e.g. https:///RTFM/Article/Search.html?Problem~=outlookclass=6 3) In addition we have a request concerning the layout of the articles. Would it be possible to eliminate the bullets, which leads the fields. Any ideas or questions to the setup are welcome! Thanks, Ulrike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] search error in 3.6.2
[EMAIL PROTECTED] wrote: I have applied the 3.6.1 patch referenced by the bug report at http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That patch did make it into the 3.6.2 release, but it appears there is a different search bug. When displaying a saved search on your home page (in 3.6.2), you get the following error. Not sure if this will show up when you try to perform a manual search using the same search parameters: could not find component for path '/Search/Elements/' I can confirm this bug, I'm having similar experiences and have had to roll back to 3.6.1 for now. It seems if I recreate the Saved Search from scratch in 3.6.2 then it will show properly on the At a Glance page. However, it doesn't seem to honor the Rows per box setting nor any other max rows setting (for the Search itself or the one under search options). It always shows the unlimited query results which of course was killing my server with SQL and HTML generation load... Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Feature Request: List of Saved Searches on RT at a Glance
My boss likes to be able to quickly view any of his employees open tickets at any given time. To do this now from the At a Glance page, he adds them to his RT at a glance: body list. This generates a very long page for him and also hammers the server everytime he refreshes. What I'd like to be able to do is add links to the Query itself to his At a Glance page without actually running the query every time he refreshes. Any way to do this? Something similar to Quick Search but using Saved Searches instead of a list of queues. Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Bug in 3.6.2 with MyRT Global Config
On the global config screen, the link to edit global MyRT settings is
working in the blue tool bar, but the link is bad in the white list area
underneath it.
The correct link is Admin/Global/MyRT.html but the link in the white
area is Admin/Global/Admin/Global/MyRT.html
I found the offending line here in
/opt/rt3/share/html/Admin/Global/index.html:
},
I = { title = loc('RT at a glance'),
text = loc('Modify the default RT at
a glance view'),
path = 'Admin/Global/MyRT.html',
},
but changing it has no effect, even if I restart Apache. The line should
read: path = 'MyRT.html',
Any idea how I can fix this? It seems like I should be able to just fix
this line and restart Apache, but it didn't work.
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Re: [rt-users] Bug in 3.6.2 with MyRT Global Config
On Tue, Dec 19, 2006 at 11:01:18AM -0600, John Arends wrote: On the global config screen, the link to edit global MyRT settings is working in the blue tool bar, but the link is bad in the white list area underneath it. Thanks. This will be fixed in 3.6.3, which, due to the saved search issue reported this morning, will likely appear today. The correct link is Admin/Global/MyRT.html but the link in the white area is Admin/Global/Admin/Global/MyRT.html but changing it has no effect, even if I restart Apache. The line should read: path = 'MyRT.html', Any idea how I can fix this? It seems like I should be able to just fix this line and restart Apache, but it didn't work. After you stop apache, rm /opt/rt3/var/mason_data/obj That should take care of it ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to send a one-shot email on ticket creation
Hello all, I am looking for a custom scrip action to send an email to a fixed address on creation of a ticket. The recipient should not become a watcher on the ticket. I did not manage to scavenge some code from the wiki -- any pointers are much appreciated. Thanks in advance Thomas Dietmaier. -- Dataphone GmbH Ottakringer Strasse 54, A-1170 Wien Tel. +43-(0)1-406 74 45-25 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] search error in 3.6.2
On Tue, Dec 19, 2006 at 10:20:12AM -0600, [EMAIL PROTECTED] wrote:
I have applied the 3.6.1 patch referenced by the bug report at
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That
patch did make it into the 3.6.2 release, but it appears there is a
different search bug.
Thanks! Sorry! We've reproduced this new bug and hope to have 3.6.3 out
within the next couple hours.
When displaying a saved search on your home page (in 3.6.2), you get the
following error. Not sure if this will show up when you try to perform a
manual search using the same search parameters:
could not find component for path '/Search/Elements/'
Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1197
HTML::Mason::Request::comp('HTML::Mason::Request::CGI=HASH(0xb5b1e98)',
'/Search/Elements/', 'Order', 'ASC|ASC|ASC|ASC', 'Query', ' ( Status =
\'new\' OR Status = \'open\' ) AND ( Cc.Name = \'jmoseley\' OR
AdminCc.Name = \'jmoseley\' )', 'OrderBy', 'id|||', 'RowsPerPage', 50,
'Format', '\' ba
href=/rt/Ticket/Display.html?id=__idid__/a/b/TITLE:#\',^J\'ba
href=/rt/Ticket/Display.html?id=__idSubject__/a/b/TITLE:Subject\',^J\'__Status__\',^J\'__QueueName__\',^J\'__OwnerName__\',^J\'__Priority__\',^J\'__NEWLINE__\',^J\'\',^J\'small__Requestors__/small\',^J\'small__CreatedRelative__/small\',^J\'small__ToldRelative__/small\',^J\'small__LastUpdatedRelative__/small\',^J\'small__TimeLeft__/small\'',
'ShowNavigation', 0) called at /opt/rt3-3.6.2
/share/html/Elements/ShowSearch line 51
HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.5
/HTML/Mason/Request.pm line 1315
HTML::Mason::Request::content('HTML::Mason::Request::CGI=HASH(0xb5b1e98)')
called at /opt/rt3-3.6.2/share/html/Widgets/TitleBox line 49
HTML::Mason::Commands::__ANON__('title', 'cc tickets', 'title_href',
'Search/.html?Order=ASC%7CASC%7CASC%7CASCQuery=%20%20(%20%20Status%20%3D%20\'new\'%20OR%20Status%20%3D%20\'open\'%20)%20AND%20%20(%20%20Cc.Name%20%3D%20\'jmoseley\'%20OR%20AdminCc.Name%20%3D%20\'jmoseley\'%20)OrderBy=id%7C%7C%7CFormat=\'%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23\'%2C%0A\'%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject\'%2C%0A\'__Status__\'%2C%0A\'__QueueName__\'%2C%0A\'__OwnerName__\'%2C%0A\'__Priority__\'%2C%0A\'__NEWLINE__\'%2C%0A\'\'%2C%0A\'%3Csmall%3E__Requestors__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E\'RowsPerPage=50',
'titleright', '', 'titleright_href', undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb6e30f8)',
'title', 'cc tickets', 'title_href',
'Search/.html?Order=ASC%7CASC%7CASC%7CASCQuery=%20%20(%20%20Status%20%3D%20\'new\'%20OR%20Status%20%3D%20\'open\'%20)%20AND%20%20(%20%20Cc.Name%20%3D%20\'jmoseley\'%20OR%20AdminCc.Name%20%3D%20\'jmoseley\'%20)OrderBy=id%7C%7C%7CFormat=\'%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23\'%2C%0A\'%3Cb%3E%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject\'%2C%0A\'__Status__\'%2C%0A\'__QueueName__\'%2C%0A\'__OwnerName__\'%2C%0A\'__Priority__\'%2C%0A\'__NEWLINE__\'%2C%0A\'\'%2C%0A\'%3Csmall%3E__Requestors__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E\'%2C%0A\'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E\'RowsPerPage=50',
'titleright', '', 'titleright_href', undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, undef, 'title', 'cc tickets',
'title_href',
[rt-users] Comment on 3.6.x - Quick Search and Unowned tickets
To The Request Tracker Authors: After looking a bit at the 3.6.2 interface, I have one comment. The user can configure Request Tracker to display only certain queues of interest in the Quick Search box. Unfortunately, the same cannot be said for the newest unowned tickets box. It would be nice to only display tickets which are applicable to the queues that the user desires in the Quick Search boxor at least give the user the opportunity to select the queues they would like to see displayed in the newest unowned tickets box. A change of this nature would be beneficial to our user community and to Request Tracker users in general. Thank you for your time. Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com http://www.digitalglobe.com - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Comment on 3.6.x - Quick Search and Unowned tickets
On Dec 19, 2006, at 1:25 PM, Nick Metrowsky wrote: To The Request Tracker Authors: After looking a bit at the 3.6.2 interface, I have one comment. The user can configure Request Tracker to display only certain queues of interest in the Quick Search box. Unfortunately, the same cannot be said for the “newest unowned tickets” box. It would be nice to only display tickets which are applicable to the queues that the user desires in the “Quick Search” box”or at least give the user the opportunity to select the queues they would like to see displayed in the “newest unowned tickets” box. A change of this nature would be beneficial to our user community and to Request Tracker users in general. Nick, Using RT's saved searches, it's quite easy for a user to construct his or her own newest unowned tickets I care about search and place it on his or her own portal. Best, Jesse Thank you for your time. Nick -- --- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe ®, An Imaging and Information Company http://www.digitalglobe.com -- --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] permissions on etc dir files.
I was just updating the FreeBSD port to rt 3.6.2 and finally got around to digging into why there are funky file permissions on the etc files. For some reason they are all set to 0500 permissions, but not a single file there needs to be executable... Shouldn't they get 0400 instead? Also, I'd like to suggest that the config files be chgrp'd to the WEB_GROUP group to ensure that the http server can read them. Otherwise RT fails to run. I'm patching these changes into the FreeBSD port for now, but I think they ought to be in the original sources. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bug in 3.6.2 with MyRT Global Config
Jesse Vincent wrote: On Tue, Dec 19, 2006 at 11:01:18AM -0600, John Arends wrote: On the global config screen, the link to edit global MyRT settings is working in the blue tool bar, but the link is bad in the white list area underneath it. Thanks. This will be fixed in 3.6.3, which, due to the saved search issue reported this morning, will likely appear today. Excellent, did you see my email earlier about an additional issue with Saved Searches returning unlimited results on the At a glance page? This seems to occur even when the search is created in 3.6.2. No setting seems to limit the number of rows returned... Not sure if this one should go in 3.6.3 also. Thanks for your hard work Jesse, Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] search error in 3.6.2
Can the two of you give RT 3.6.3rc1 a shot to see if it does the right thing? On Tue, Dec 19, 2006 at 11:45:36AM -0500, Jay Lee wrote: [EMAIL PROTECTED] wrote: I have applied the 3.6.1 patch referenced by the bug report at http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That patch did make it into the 3.6.2 release, but it appears there is a different search bug. When displaying a saved search on your home page (in 3.6.2), you get the following error. Not sure if this will show up when you try to perform a manual search using the same search parameters: could not find component for path '/Search/Elements/' I can confirm this bug, I'm having similar experiences and have had to roll back to 3.6.1 for now. It seems if I recreate the Saved Search from scratch in 3.6.2 then it will show properly on the At a Glance page. However, it doesn't seem to honor the Rows per box setting nor any other max rows setting (for the Search itself or the one under search options). It always shows the unlimited query results which of course was killing my server with SQL and HTML generation load... Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bug in 3.6.2 with MyRT Global Config
On Tue, Dec 19, 2006 at 03:37:52PM -0500, Jay Lee wrote: Jesse Vincent wrote: On Tue, Dec 19, 2006 at 11:01:18AM -0600, John Arends wrote: On the global config screen, the link to edit global MyRT settings is working in the blue tool bar, but the link is bad in the white list area underneath it. Thanks. This will be fixed in 3.6.3, which, due to the saved search issue reported this morning, will likely appear today. Excellent, did you see my email earlier about an additional issue with Saved Searches returning unlimited results on the At a glance page? This seems to occur even when the search is created in 3.6.2. No setting seems to limit the number of rows returned... Not sure if this one should go in 3.6.3 also. I believe Ruslan has fixed both issues. If you can give me a shout about whether rc1 works, I'll release 3.6.3 before I get on a plane today. Thanks for your hard work Jesse, Jay -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Auto Reply not sending
anything in the mail logs? are the autoreplies configured per-queue or globally? On Dec 18, 2006, at 11:30 AM, Richard Ellis wrote: When an email is received, the ticket is parsed correctly, custom fields are created and filled, ticket is put in the right queue etc, but the email to the requestor and to the Admin CC's to notify of arrival are not being sent. After that, everything works fine. This only affects a few queues, some of which have been working for ages. I have compared the config to queues that are working and they are identical, even down to the same template files and scrip names. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] What's new in 3.6.2?
On Dec 19, 2006, at 3:35 AM, Alessio Fattorini wrote: I have 3.6.1, what's new? What bug fix? What features? Tell me thanks.. Alessio Jesse's release announcement had a list of fixes and features. You might want to go back and read that. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Multiple values for $rtname
On Dec 19, 2006, at 7:52 AM, Richard Ellis wrote: Is it possible to have multiple values for $rtname? Not on a single RT instance. With fastcgi, you could actually run multiple instances with minimal extra resources. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] permissions on etc dir files.
On Dec 19, 2006, at 3:32 PM, Vivek Khera wrote: I was just updating the FreeBSD port to rt 3.6.2 and finally got around to digging into why there are funky file permissions on the etc files. For some reason they are all set to 0500 permissions, but not a single file there needs to be executable... Shouldn't they get 0400 instead? Also, I'd like to suggest that the config files be chgrp'd to the WEB_GROUP group to ensure that the http server can read them. Otherwise RT fails to run. Also, the config files themselves don't need to be 0550 mode, but 0440. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] search error in 3.6.2
All, 3.6.3 rc1 seems to have fixed the 'saved search' error. Additionally, the number of rows displays correctly as well. Cursorily, things look just fine. James Moseley Jesse Vincent [EMAIL PROTECTED] cal.com To Jay Lee [EMAIL PROTECTED] 12/19/2006 02:39 cc PM[EMAIL PROTECTED], rt-users@lists.bestpractical.com Subject Re: [rt-users] search error in 3.6.2 Can the two of you give RT 3.6.3rc1 a shot to see if it does the right thing? On Tue, Dec 19, 2006 at 11:45:36AM -0500, Jay Lee wrote: [EMAIL PROTECTED] wrote: I have applied the 3.6.1 patch referenced by the bug report at http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That patch did make it into the 3.6.2 release, but it appears there is a different search bug. When displaying a saved search on your home page (in 3.6.2), you get the following error. Not sure if this will show up when you try to perform a manual search using the same search parameters: could not find component for path '/Search/Elements/' I can confirm this bug, I'm having similar experiences and have had to roll back to 3.6.1 for now. It seems if I recreate the Saved Search from scratch in 3.6.2 then it will show properly on the At a Glance page. However, it doesn't seem to honor the Rows per box setting nor any other max rows setting (for the Search itself or the one under search options). It always shows the unlimited query results which of course was killing my server with SQL and HTML generation load... Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Right could not be revoked from Everyone and Unprivileged
Can someone tell me if there is a solution for this problem ? Or the only solution is to delete all the database and start from begining again ? I have been using RT for three years and it would not be a good choice ! Problem: Right could not be revoked from Everyone and Unprivileged There seems to be an issue with revoking DelegateRights and SuperUser privileges from the Unprivileged and Everyone system accounts. Granting and revoking privileges from the Privileged system group works fine, it's just the two others that hang up. Attempting to delete the rights separately shows the same behavior and log entries. RT version = 3.6.1 I have tried with 3.6.2 too and the problem persists ! -- Atenciosamente, -- Jose Viegas Cardoso - [EMAIL PROTECTED] - Fone: (61) 3448-4355 EMBRAPA/DTI - Brasilia, DF, Brasil - http://www.embrapa.br/ -- Aviso de confidencialidade Esta mensagem da Empresa Brasileira de Pesquisa Agropecuária (Embrapa), empresa pública federal regida pelo disposto na Lei Federal no. 5.851, de 7 de dezembro de 1972, é enviada exclusivamente a seu destinatário e pode conter informações confidenciais, protegidas por sigilo profissional. Sua utilização desautorizada é ilegal e sujeita o infrator às penas da lei. Se você a recebeu indevidamente, queira, por gentileza, reenviá-la ao emitente, esclarecendo o equivoco. Confidentiality note This message from Empresa Brasileira de Pesquisa Agropecuária (Embrapa) a government company established under Brazilian law (5.851/72) is directed exclusively to its addresse and may contain confidential data, protected under professional secrecy rules. Its unauthorized use is illegal and may subject the transgressor to the law's penalties. If you're not the addresse, please send it back, elucidating the failure. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: What's new in 3.6.2?
Alessio Fattorini wrote: I have 3.6.1, what's new? What bug fix? What features? Did you check the changelog? It comes with the tarball... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Bill Davis Bob Goldstein wrote: I'm using RT 3.6.1 with an unknown version of RTFM installed (though I think it is probably RTFM 2.1.40 based on the time frame installed) and am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the README file, didn't seem to fit the upgrade instructions (not upgrading from a 2.0.x release), ... so tried the normal install instructions (make Makefile.PL, make install), omitted make initdb because it wasn't an initial install, stopped and started the webserver. Appears I now have an upgraded version, however all previous RTFM articles, while they still exist, have no content. Before I muck it up further would appreciate some advice: 1. How do you tell what version of RTFM is installed? ... I can't seem to find it anywhere? 2. How can I get my article content back properly complete the upgrade? ... should I run the make initdb command or will this overwrite the existing tables in the database? Notice that /etc/upgrades has three directories: 2.1.0 2.1.30 2.2.0RC2 You must apply the upgrade from these for each version later than the one you are upgrading. If you are starting with 2.1.40, then you need apply 2.2.0RC2 But also, the README left out a critical piece. That is, the upgrade will break the association of which custom fields go with which classes (which is why your articles now appear to have no content.) To get it back: Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click Send bobg Thanks for the reply. Since I'd already run make Makefile.PL make install, picked up the update instructions with the following (producing the responses indicated): [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Creating database schema. readline() on closed filehandle SCHEMA_LOCAL at /opt/rt3/sbin/rt-setup-database line 192. Problem with statement: CREATE TABLE Attachments ( id INTEGER NOT NULL AUTO_INCREMENT, TransactionId integer NOT NULL , Parent integer NOT NULL DEFAULT 0 , MessageId varchar(160) NULL , Subject varchar(255) NULL , Filename varchar(255) NULL , ContentType varchar(80) NULL , ContentEncoding varchar(80) NULL , Content LONGTEXT NULL , Headers LONGTEXT NULL , Creator integer NOT NULL DEFAULT 0 , Created DATETIME NULL , PRIMARY KEY (id) ) TYPE=InnoDB Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action acl \ - -datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Done setting up database ACLs. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-se tup-database line 162. [Tue Dec 19 09:25:12 2006] [crit]: Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-threa d-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/si te_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux- thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/per l5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/l ib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl /5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/pe rl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/ perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-mult i /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor _perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/pe rl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_per l/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/l ib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5 /5.8.8 .) at /opt/rt3/sbin/rt-setup-database line 456. (/opt/rt3/lib/RT.pm:317) Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /u
Re: [rt-users] search error in 3.6.2
Jay Lee wrote: [EMAIL PROTECTED] wrote: I have applied the 3.6.1 patch referenced by the bug report at http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That patch did make it into the 3.6.2 release, but it appears there is a different search bug. [snip]ls from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Me 3. I just blew away the saved search and recreated it. Sucks but ... -- Robert G. Werner (Network Systems Administrator) [EMAIL PROTECTED] 559.244.3734 But Huey, you PROMISED! Tell 'em I lied. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] search error in 3.6.2
Please, check 3.6.3-RC2, I hope we fixed issue with unlimited saved searches. On 12/19/06, Jay Lee [EMAIL PROTECTED] wrote: [EMAIL PROTECTED] wrote: I have applied the 3.6.1 patch referenced by the bug report at http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That patch did make it into the 3.6.2 release, but it appears there is a different search bug. When displaying a saved search on your home page (in 3.6.2), you get the following error. Not sure if this will show up when you try to perform a manual search using the same search parameters: could not find component for path '/Search/Elements/' I can confirm this bug, I'm having similar experiences and have had to roll back to 3.6.1 for now. It seems if I recreate the Saved Search from scratch in 3.6.2 then it will show properly on the At a Glance page. However, it doesn't seem to honor the Rows per box setting nor any other max rows setting (for the Search itself or the one under search options). It always shows the unlimited query results which of course was killing my server with SQL and HTML generation load... Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Outgoing e-mail being recorded when there are no recipeints.
All, Is/was there a recent bug where an outgoing e-mail would be recorded even though there were no recipients? I am experiencing this with RT 3.6.2. Thanks. -Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Outgoing e-mail being recorded when there are no recipeints.
On Tue, Dec 19, 2006 at 08:54:33PM -0500, Todd Chapman wrote: All, Is/was there a recent bug where an outgoing e-mail would be recorded even though there were no recipients? I am experiencing this with RT 3.6.2. Thanks. From talking to Ruslan it appears this is a bug as a result of recent refactoring. I have a temporary local workaround but hope a permanent fix is in 3.6.2. As it stands now there can be as many as three worthless EmailRecord transactions for every correspondence using RT's default scrips. -Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Auto Reply not sending
Still no word on this? Mathew Richard Ellis wrote: Hi Guys, I really could use some ideas to track this one down. RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail. When an email is received, the ticket is parsed correctly, custom fields are created and filled, ticket is put in the right queue etc, but the email to the requestor and to the Admin CC's to notify of arrival are not being sent. After that, everything works fine. This only affects a few queues, some of which have been working for ages. I have compared the config to queues that are working and they are identical, even down to the same template files and scrip names. Anyone any ideas how to find this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT on database in read-only mode?
Running mysql 5 under RT with a master/slave configuration and I would like to be able to make one of the slaved read-only. This is impossible using RT rights because that means altering the database on the slave which eventually (or quickly ...) breaks mysql replication because of duplicate IDs in the RT transaction table. Starting Mysql on the slave read-only would be nicer but RT won't start at all in this case because it complains about not being able to write session data. It mentioned /usr/local/rt/var/session_data. Is there any way to force RT to use the filesystem locations for session data etc. so that the DB can be completely read-only? PK -- Philip Kime NOPS Systems Architect 310 401 0407 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
The readme mentions a special post-2.0 upgrade script. Did the output from that look ok? --- Original message --- From: Bill Davis [EMAIL PROTECTED] Sent: 12/19, 22:49 Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
