[rt-users] Estimated schedule for rt 3.6.4
Hello, I'm going to install a new instance of rt. Is there an expected release schedule for 3.6.4? Based on previous releases where: - 3.6.1 took 20 days from rc1 to final, - 3.6.2 took 4 months, - 3.6.3 took 3 days, where do you think we are now with 3.6.4 rc1 delivered on 17th of may? Thanks in advance for the information, Gianluca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Estimated schedule for rt 3.6.4
On May 29, 2007, at 6:55 AM, Gianluca Cecchi wrote: Hello, I'm going to install a new instance of rt. Is there an expected release schedule for 3.6.4? Based on previous releases where: - 3.6.1 took 20 days from rc1 to final, - 3.6.2 took 4 months, - 3.6.3 took 3 days, where do you think we are now with 3.6.4 rc1 delivered on 17th of may? Thanks in advance for the information, We don't generally provide release schedules and have all of _1_ field report from RC1. Care to try it out and report back? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] insert plain text or picture via mail
When we reply in html format the embedded images show up in the RT message -Original Message- From: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Mon May 28 04:38:37 2007 Subject: [rt-users] insert plain text or picture via mail Hello all, anybody know how I can add picture or plain text to the RT system via mail? I mean, when I add picture or plain text as attachmend and send the email, in the RT I see this only as attachment, but I need this in the message body. When I comment or answer in the RT webformular with my web browser, I can see the picture in the messagebody. Well, anybody know the mail command how I can do it via mail? Thank you, MaV This Electronic message contains information from CompuPay which may be privileged. The information is intended to be for the use of the addressee only. If you are not the addressee, or the employee or agent responsible to deliver it to the intended recipient, note that any disclosure, copy distribution or use of the contents of this message is prohibited. If you have received this Electronic Message in error, please promptly notify the sender by return e-mail. For more information regarding our company please visit www.compupay.com http://www.compupay.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] insert plain text or picture via mail
Thank you Helmut for you answer. As I tried, when I send the message n HTML format, the image show up in the RT message as you said, but the plaint text, what is in the attachmend not. My costumers, they are dissatisfied, and I’m unhappy. Well, exist some method how I can do it or not? BR, mav From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 29, 2007 4:17 PM To: Vostřák Matěj; rt-users@lists.bestpractical.com Subject: Re: [rt-users] insert plain text or picture via mail When we reply in html format the embedded images show up in the RT message -Original Message- From: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Mon May 28 04:38:37 2007 Subject: [rt-users] insert plain text or picture via mail Hello all, anybody know how I can add picture or plain text to the RT system via mail? I mean, when I add picture or plain text as attachmend and send the email, in the RT I see this only as attachment, but I need this in the message body. When I comment or answer in the RT webformular with my web browser, I can see the picture in the messagebody. Well, anybody know the mail command how I can do it via mail? Thank you, MaV This Electronic message contains information from CompuPay which may be privileged. The information is intended to be for the use of the addressee only. If you are not the addressee, or the employee or agent responsible to deliver it to the intended recipient, note that any disclosure, copy distribution or use of the contents of this message is prohibited. If you have received this Electronic Message in error, please promptly notify the sender by return e-mail. For more information regarding our company please visit www.compupay.com http://www.compupay.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Where is the Asset Tracker Wiki or site
Does anyone know where the asset Tracker Wiki or site is kept? TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
R: [rt-users] Estimated schedule for rt 3.6.4
just solved and installed perl-nightmare dependencies on a CentOS 5 and rebuilt and installed rt 3.6.4rc1 (based on rt3-3.6.3-1.fc7.src.rpm) on it. initial web page is ok. Tomorrow I will go further. bye, Gianluca Da: Jesse Vincent [mailto:[EMAIL PROTECTED] Inviato: martedì 29 maggio 2007 13.59 A: Gianluca Cecchi Cc: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Estimated schedule for rt 3.6.4 On May 29, 2007, at 6:55 AM, Gianluca Cecchi wrote: Hello, I'm going to install a new instance of rt. Is there an expected release schedule for 3.6.4? Based on previous releases where: - 3.6.1 took 20 days from rc1 to final, - 3.6.2 took 4 months, - 3.6.3 took 3 days, where do you think we are now with 3.6.4 rc1 delivered on 17th of may? Thanks in advance for the information, We don't generally provide release schedules and have all of _1_ field report from RC1. Care to try it out and report back? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT 4
Out of curiosity has anyone at Best Practical evaluated the suggestions and determined feasibility of any of these suggestions. Justin Brodley -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Atro Tossavainen Sent: Monday, May 28, 2007 4:50 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 4 On Fri, 4 May 2007, Mathew Snyder wrote: * Spam!!! So, you want RT to send spam? ;) Some of the suggestions presented in this conversation would actually lead to that. If RT were to contain a moderation system and send anything in response to Rejected tickets, the rejection notices would go to the owners of forged sender addresses in the spams and viruses you would reject. That's called backscatter and will get your system listed as a sender of spam in many places. Don't do it, don't even think of doing it. Likewise for sender verification / challenge-response schemes in any form. Challenges for messages one has not sent are spam to the owner of the forged sender address. If anybody reading this operates a mail system that does challenge/ response, or operates a spam filter such as Barracuda Spam Firewall or MailMarshal that in its default configuration accuses the owner of the forged sender address of having sent you the spam, now is the time to stop. The accusations are spam to the unrelated third parties. -- Atro Tossavainen (Mr.) / The Institute of Biotechnology at Systems Analyst, Techno-Amish / the University of Helsinki, Finland, +358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own. URL : http : / / www . helsinki . fi / %7E atossava / NO FILE ATTACHMENTS ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 4
On May 29, 2007, at 12:55 PM, Justin Brodley wrote: Out of curiosity has anyone at Best Practical evaluated the suggestions and determined feasibility of any of these suggestions. We've certainly paid keen attention to what folks are looking for. And what users are actually doing impacts our future plans quite a bit. But we don't tend to comment on future features before we build them unless a specific customer is underwriting that feature (and tells us we can talk about it before we release it.) If there's something you need on a schedule, that's how we earn our pizza and coca-cola. Best, Jesse Justin Brodley ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: R: [rt-users] Estimated schedule for rt 3.6.4
On May 29, 2007, at 12:48 PM, Gianluca Cecchi wrote: just solved and installed perl-nightmare dependencies on a CentOS 5 and rebuilt and installed rt 3.6.4rc1 (based on rt3-3.6.3-1.fc7.src.rpm) on it. initial web page is ok. Tomorrow I will go further. bye, Gianluca Thanks much! Best, Jesse___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Where is the Asset Tracker Wiki or site
I guess I should have been more specific. The regular wiki site has only a link to the tarball. So you can't look up anything. I am trying to find info on Bulk importing. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! Matthew Keller [EMAIL PROTECTED] 05/29/07 12:49 PM On Tue, 2007-05-29 at 12:01 -0400, John BORIS wrote: Does anyone know where the asset Tracker Wiki or site is kept? http://atwiki.chaka.net/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] no emails sent when 'reply'ing (aka corresponding) to a ticket
Hello, I'm sending this email again, because I only received one reply before, and it only addressed one point On Thu, 2007-05-24 at 12:21 -0500, Jonathan C. Detert wrote: rt 3.6.3 installed from tarball from bestpractical's site on ubuntu v6.10 with perl v5.8.8. when a user clicks 'reply' to a ticket, or to a comment on a ticket, the 'reply' gets properly recorded and associated with the ticket, but email is not sent to the owner or requester. That is the problem I'm trying to fix. The only clue I have as to what is wrong, are lines in rt's logfile that say: Scrip Prepare 8 died. - Undefined subroutine Scalar::Util::weaken called at /usr/local/rt/lib/RT/Action/Generic.pm line 107. I verified that there is no f() named 'weaken' in the Scalar/Util.pm that was installed with ubuntu's perl package. Are those errors really associated with the failure to send email? If so, the following urls say that I should rebuild perl wish xs support: http://www.xray.mpe.mpg.de/mailing-lists/perl5-porters/2006-05/msg00796.html https://bugs.launchpad.net/ubuntu/+source/perl/+bug/46281 http://www.mail-archive.com/debian-bugs-dist% 40lists.debian.org/msg195610.html Is this undefined subroutine really the source of the problem? If so, can someone either: a) tell me which linux distro has a rt-compatible Scalar/Util.pm by default or b) tell me in more detail than the URLs above, how to fix up my ubuntu box with a Scalar/Util.pm that defines the 'weaken' subroutine? (I've checked Debian Testing, RedHat ES 3, and Centos 4; none of them define a 'weaken' subroutine - at least as far as I can tell). AtDhVaAnNkCsE, Jon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] no emails sent when 'reply'ing (aka corresponding) to a ticket
On May 29, 2007, at 5:08 PM, Jonathan C. Detert wrote: Are those errors really associated with the failure to send email? If so, the following urls say that I should rebuild perl wish xs support: http://www.xray.mpe.mpg.de/mailing-lists/perl5-porters/2006-05/ msg00796.html https://bugs.launchpad.net/ubuntu/+source/perl/+bug/46281 http://www.mail-archive.com/debian-bugs-dist% 40lists.debian.org/msg195610.html Is this undefined subroutine really the source of the problem? If so, can someone either: a) tell me which linux distro has a rt-compatible Scalar/Util.pm by default Do you have a C compiler? Scalar::Util cannot build weaken without it. I have a debian box where the broken Scalar::Util was installed but cpan was able to install a new version that did work. Installing /usr/local/lib/perl/5.8.8/auto/List/Util/Util.bs Installing /usr/local/lib/perl/5.8.8/auto/List/Util/Util.so Files found in blib/arch: installing files in blib/lib into architecture dependent library tree Installing /usr/local/lib/perl/5.8.8/List/Util.pm Installing /usr/local/lib/perl/5.8.8/Scalar/Util.pm Installing /usr/local/man/man3/List::Util.3pm Installing /usr/local/man/man3/Scalar::Util.3pm If you don't see Util.so, it didn't build properly. You don't need to rebuild perl, just Scalar::Util. Unfortunately, Scalar::Util being broken seems to be a common distro problem these days. When rt3.6.4 is released, it will check for Scalar::Util::weaken during startup. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
