[rt-users] Logo error even after apache restart Mason cache cleaned
Hello,
I have a problem with logo customization. I followed this instructions
(http://wiki.bestpractical.com/view/ChangeLogo) and paid much attention to the
latest mails about logos (after each every changes I use a cleanmason.sh that
makes a apache stop / clean cache / apache start)
But when access the login page I get this :
error: Error during compilation of /opt/rt3/local/html/Elements/Logo:
Bareword RT::LogoLinkURL not allowed while strict subs in use at
/opt/rt3/local/html/Elements/Logo line 49.
context: ...
45: %# those contributions and any derivatives thereof.
46: %#
47: %# END BPS TAGGED BLOCK }}}
48: div id=logo
49: a href=%RT::LogoLinkURL%img src=%$RT::WebImagesURL%/bplogo.gif
alt=%loc(Best Practical Solutions, LLC corporate logo)% width=177
height=33 //a
50: % if ($show_name) {
51: div class=rtname% loc(RT for [_1], $RT::rtname) %/div
52: % }
53: /div
...
The problem seems to be onlyfor RT::variables in the href=
If I put plain text in there, it's ok
If I put any other RT variables (just a copy paste of the following
%$RT::WebImagesURL% or any other properly defined and substituted variables
for instance) I get an error.
But all other RT variables are properly substituted in the line. I only have a
problem with the href.
I tried to google around for bareword and strict subs but did not grasp
where to look for or what would be the effect of remove such a strict subs
command wherever it may be.
I don't mind coding the URL in plain text in my local Logo file but it would be
better if this variable could work properly.
Any idea ?
David
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[rt-users] RE: can we create our own scrip action in request tracker?
I don't know writing the scrip. Actually I want to create scrip for Auto-reply to requestor and Cc's Please anyone send me the scrip for Auto-reply to requestor and Cc's. With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Logo error even after apache restart Mason cachecleaned
missing $ Shame on me. Not even able to do a copy/paste properly You can flame me all you want and I deserve it :-( ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Making a field mandatory for ticket resolution.
My boss wanted the same from me. As a sledgehammer fix, I set it so that any action taken on a ticket defaults to 10 min by editing local/html/Ticket/Update.html I'm sure there would be a way to add something to the UI (i.e. a javascript snippet) but I've been pulled off onto other projects for the moment. Huw Selley wrote: Hi, My apologies if this belongs on rt-devel. I am currently using RT 3.6.3 in production and have had a request from management to force users to update the 'Time Worked' field when resolving a ticket. I could not spot anywhere in the UI to make a built-in field mandatory so I guess I need to write a scrip to do this. My questions are: 1) Can I do this from the UI? 2) If not can someone point me in the right direction, I am happy to write a scrip that runs OnResolve and checks that there is a value in the timeworked field but I am unsure how to warn the user that they have not filled in a value (or does RT take care of that for me?) Thanks in advance Huw s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Making a field mandatory for ticket resolution.
It sounds like http://wiki.bestpractical.com/view/MandatorySubject could be modified to do the checks that Huw is looking for. Unfortunately, my JavaScript-fu is weak, so I wouldn't be able to quickly/easily suggest a way to do the needed modifications, but it sounds like it would be able to provide a base/starting point. -- Jacob Helwig PC Technician Busch's Help Desk Desk: x35221 Direct: 734-214-8221 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Barnes Sent: Tuesday, October 23, 2007 8:30 AM To: Huw Selley Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Making a field mandatory for ticket resolution. My boss wanted the same from me. As a sledgehammer fix, I set it so that any action taken on a ticket defaults to 10 min by editing local/html/Ticket/Update.html I'm sure there would be a way to add something to the UI (i.e. a javascript snippet) but I've been pulled off onto other projects for the moment. Huw Selley wrote: Hi, My apologies if this belongs on rt-devel. I am currently using RT 3.6.3 in production and have had a request from management to force users to update the 'Time Worked' field when resolving a ticket. I could not spot anywhere in the UI to make a built-in field mandatory so I guess I need to write a scrip to do this. My questions are: 1) Can I do this from the UI? 2) If not can someone point me in the right direction, I am happy to write a scrip that runs OnResolve and checks that there is a value in the timeworked field but I am unsure how to warn the user that they have not filled in a value (or does RT take care of that for me?) Thanks in advance Huw s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: ***SPAM*** (K2) [rt-users] Making a field mandatory for ticket resolution.
Have a look at http://wiki.bestpractical.com/view/MandatorySubject . I just added it today to our RT. It works great for the subject and it shouldn't be too hard to add it to other built-in fields like timeworked too (there's a short description on the page). Huw Selley wrote: Hi, My apologies if this belongs on rt-devel. I am currently using RT 3.6.3 in production and have had a request from management to force users to update the 'Time Worked' field when resolving a ticket. I could not spot anywhere in the UI to make a built-in field mandatory so I guess I need to write a scrip to do this. My questions are: 1) Can I do this from the UI? 2) If not can someone point me in the right direction, I am happy to write a scrip that runs OnResolve and checks that there is a value in the timeworked field but I am unsure how to warn the user that they have not filled in a value (or does RT take care of that for me?) Thanks in advance Huw s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Making a field mandatory for ticket resolution.
On 23/10/07 1:41, Benjamin Weser [EMAIL PROTECTED] wrote: Have a look at http://wiki.bestpractical.com/view/MandatorySubject . I just added it today to our RT. It works great for the subject and it shouldn't be too hard to add it to other built-in fields like timeworked too (there's a short description on the page). Ahhh I didn't spot that when I looked earlier, looks like it will do the job perfectly :) Many thanks. Huw s2s company email disclaimer: http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : 29 High Street, Crawley, West Sussex, RH10 1BQ Place of registration : England ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Strange custom field performance issue after upgrading to RT 3.6.4
We are in the process of upgrading our RT installation from 3.4.2 (to 3.6.4). As part of the upgrade, we were planning to restructure RT to allow additional groups within our lab use RT (previously we just used it within our own group). Part of that plan involved moving from having multiple queues for our group to using just a single queue and using a custom field to store what was previously the queue name. I performed that change with no problem -- however, performance on SOME queries that include custom fields is so slow that it is unusable. Here is the system background: RT 3.6.4 RHEL 5 (with all updates through last week) Postgres 8.1.9-1.el5 Apache 2.2.3.7.el5 mod_perl 2.0.2-6.3.el5 SearchBuilder 1.49 The system has only about 7000 tickets and about 100 or so users (only about 10 have rights to RT). The following query takes something like 165 seconds and returns three records: SELECT DISTINCT main.* FROM Tickets main JOIN ObjectCustomFields ObjectCustomFields_1 ON ( ObjectCustomFields_1.ObjectId = '0' ) OR ( ObjectCustomFields_1.ObjectId = main.Queue ) JOIN CustomFields CustomFields_2 ON ( CustomFields_2.id = ObjectCustomFields_1.CustomField ) JOIN ObjectCustomFieldValues ObjectCustomFieldValues_3 ON ( ObjectCustomFieldValues_3.ObjectId = main.id ) AND ( ObjectCustomFieldValues_3.Disabled = '0' ) AND ( ObjectCustomFieldValues_3.ObjectType = 'RT::Ticket' ) AND ( ObjectCustomFieldValues_3.CustomField = CustomFields_2.id ) WHERE (CustomFields_2.Name = 'Category') AND (main.Status != 'deleted') AND (main.Owner = '368' AND ( main.Status = 'new' OR main.Status = 'open' OR main.Status = 'stalled' ) AND main.Queue = '5' AND ( ObjectCustomFieldValues_3.Content = 'General' ) ) AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) ORDER BY main.id ASC Here is the Postgres explain plan output: QUERY PLAN -- Unique (cost=17.16..17.23 rows=1 width=620) (actual time=165267.134..165267.161 rows=3 loops=1) - Sort (cost=17.16..17.17 rows=1 width=620) (actual time=165267.127..165267.133 rows=3 loops=1) Sort Key: main.id, main.effectiveid, main.queue, main.type, main.issuestatement, main.resolution, main.owner, main.subject, main.initialpriority, main.finalpriority, main.priority, main.timeestimated, main.timeworked, main.status, main.timeleft, main.told, main.starts, main.started, main.due, main.resolved, main.lastupdatedby, main.lastupdated, main.creator, main.created, main.disabled - Nested Loop (cost=5.02..17.15 rows=1 width=620) (actual time=32924.858..165266.929 rows=3 loops=1) Join Filter: (((outer.objectid = 0) OR (outer.objectid = inner.queue)) AND (outer.objectid = inner.id)) - Nested Loop (cost=0.00..8.09 rows=1 width=8) (actual time=0.124..555.995 rows=53712 loops=1) - Nested Loop (cost=0.00..2.07 rows=1 width=12) (actual time=0.032..0.180 rows=9 loops=1) Join Filter: (outer.id = inner.customfield) - Seq Scan on customfields customfields_2 (cost=0.00..1.02 rows=1 width=4) (actual time=0.018..0.036 rows=1 loops=1) Filter: ((name)::text = 'Category'::text) - Seq Scan on objectcustomfields objectcustomfields_1 (cost=0.00..1.02 rows=2 width=8) (actual time=0.005..0.063 rows=17 loops=1) - Index Scan using objectcustomfieldvalues2 on objectcustomfieldvalues objectcustomfieldvalues_3 (cost=0.00..6.00 rows=1 width=8) (actual time=0.044..35.073 rows=5968 loops=9) Index Cond: ((objectcustomfieldvalues_3.customfield = outer.id) AND ((objectcustomfieldvalues_3.objecttype)::text = 'RT::Ticket'::text)) Filter: ((disabled = 0) AND ((content)::text = 'General'::text)) - Bitmap Heap Scan on tickets main (cost=5.02..9.05 rows=1 width=620) (actual time=3.002..3.052 rows=3 loops=53712) Recheck Cond: ((owner = 368) AND (queue = 5)) Filter: (((status)::text 'deleted'::text) AND (((status)::text = 'new'::text) OR ((status)::text = 'open'::text) OR ((status)::text = 'stalled'::text)) AND ((type)::text = 'ticket'::text) AND (effectiveid = id)) - BitmapAnd (cost=5.02..5.02 rows=1 width=0) (actual time=2.513..2.513 rows=0 loops=53712) - Bitmap Index Scan on tickets2 (cost=0.00..2.39 rows=110 width=0) (actual time=0.148..0.148 rows=910 loops=53712) Index Cond: (owner = 368) - Bitmap Index Scan on tickets1 (cost=0.00..2.39 rows=110 width=0) (actual time=2.325..2.325 rows=19050
Re: [rt-users] Strange custom field performance issue after upgrading to RT 3.6.4
On Oct 23, 2007, at 8:59 AM, Matthew Goheen wrote: We are in the process of upgrading our RT installation from 3.4.2 (to 3.6.4). As part of the upgrade, we were planning to restructure RT to allow additional groups within our lab use RT (previously we just used it within our own group). Part of that plan involved moving from having multiple queues for our group to using just a single queue and using a custom field to store what was previously the queue name. I performed that change with no problem -- however, performance on SOME queries that include cust Have you done a FULL VACUUM ANALYZE recently? It looks like the statistics engine is...confused. That's the best way to reset it. om fields is so slow that it is unusable. Here is the system background: RT 3.6.4 RHEL 5 (with all updates through last week) Postgres 8.1.9-1.el5 Apache 2.2.3.7.el5 mod_perl 2.0.2-6.3.el5 SearchBuilder 1.49 The system has only about 7000 tickets and about 100 or so users (only about 10 have rights to RT). The following query takes something like 165 seconds and returns three records: SELECT DISTINCT main.* FROM Tickets main JOIN ObjectCustomFields ObjectCustomFields_1 ON ( ObjectCustomFields_1.ObjectId = '0' ) OR ( ObjectCustomFields_1.ObjectId = main.Queue ) JOIN CustomFields CustomFields_2 ON ( CustomFields_2.id = ObjectCustomFields_1.CustomField ) JOIN ObjectCustomFieldValues ObjectCustomFieldValues_3 ON ( ObjectCustomFieldValues_3.ObjectId = main.id ) AND ( ObjectCustomFieldValues_3.Disabled = '0' ) AND ( ObjectCustomFieldValues_3.ObjectType = 'RT::Ticket' ) AND ( ObjectCustomFieldValues_3.CustomField = CustomFields_2.id ) WHERE (CustomFields_2.Name = 'Category') AND (main.Status != 'deleted') AND (main.Owner = '368' AND ( main.Status = 'new' OR main.Status = 'open' OR main.Status = 'stalled' ) AND main.Queue = '5' AND ( ObjectCustomFieldValues_3.Content = 'General' ) ) AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) ORDER BY main.id ASC Here is the Postgres explain plan output: QUERY PLAN -- Unique (cost=17.16..17.23 rows=1 width=620) (actual time=165267.134..165267.161 rows=3 loops=1) - Sort (cost=17.16..17.17 rows=1 width=620) (actual time=165267.127..165267.133 rows=3 loops=1) Sort Key: main.id, main.effectiveid, main.queue, main.type, main.issuestatement, main.resolution, main.owner, main.subject, main.initialpriority, main.finalpriority, main.priority, main.timeestimated, main.timeworked, main.status, main.timeleft, main.told, main.starts, main.started, main.due, main.resolved, main.lastupdatedby, main.lastupdated, main.creator, main.created, main.disabled - Nested Loop (cost=5.02..17.15 rows=1 width=620) (actual time=32924.858..165266.929 rows=3 loops=1) Join Filter: (((outer.objectid = 0) OR (outer.objectid = inner.queue)) AND (outer.objectid = inner.id)) - Nested Loop (cost=0.00..8.09 rows=1 width=8) (actual time=0.124..555.995 rows=53712 loops=1) - Nested Loop (cost=0.00..2.07 rows=1 width=12) (actual time=0.032..0.180 rows=9 loops=1) Join Filter: (outer.id = inner.customfield) - Seq Scan on customfields customfields_2 (cost=0.00..1.02 rows=1 width=4) (actual time=0.018..0.036 rows=1 loops=1) Filter: ((name)::text = 'Category'::text) - Seq Scan on objectcustomfields objectcustomfields_1 (cost=0.00..1.02 rows=2 width=8) (actual time=0.005..0.063 rows=17 loops=1) - Index Scan using objectcustomfieldvalues2 on objectcustomfieldvalues objectcustomfieldvalues_3 (cost=0.00..6.00 rows=1 width=8) (actual time=0.044..35.073 rows=5968 loops=9) Index Cond: ((objectcustomfieldvalues_3.customfield = outer.id) AND ((objectcustomfieldvalues_3.objecttype)::text = 'RT::Ticket'::text)) Filter: ((disabled = 0) AND ((content)::text = 'General'::text)) - Bitmap Heap Scan on tickets main (cost=5.02..9.05 rows=1 width=620) (actual time=3.002..3.052 rows=3 loops=53712) Recheck Cond: ((owner = 368) AND (queue = 5)) Filter: (((status)::text 'deleted'::text) AND (((status)::text = 'new'::text) OR ((status)::text = 'open'::text) OR ((status)::text = 'stalled'::text)) AND ((type)::text = 'ticket'::text) AND (effectiveid = id)) - BitmapAnd (cost=5.02..5.02 rows=1 width=0) (actual time=2.513..2.513 rows=0 loops=53712) - Bitmap Index Scan on tickets2 (cost=0.00..2.39 rows=110 width=0) (actual time=0.148..0.148 rows=910 loops=53712) Index Cond: (owner = 368) - Bitmap Index Scan on tickets1 (cost=0.00..2.39
[rt-users] RT 3.6.3 default queue setting and quick ticket creation
We are fairly new users of RT and have not tried much customization yet. The 2 default queues General and External are all we use. 2 things bothering me:- 1) the default queue setting can't find it. 2) 'Quick ticket creation' OR 'new ticket' These are related since we just have 2 queues. but when we use either of the methods 1) or 2) above to created a ticket they alwas default into the External queue. How do we change this? I have seen a web pages about a patch to do this, is this really necessary? thanks Oliver -- Oliver Nash Computer Systems Support Group Department of Computer Science University College Cork Ireland EMAIL:[EMAIL PROTECTED] PHONE:+35321 4902972 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Problem with RT::Logger
I have solved this problem by adding the following line to my CurrentUser_Local.pm Package RT::Interface::Web; I still don't understand why it worked before without the added line? Perhaps this is related to the 3.6.4 to 3.6.5 upgrade? Hopefully this will help anyone else who runs into similar issues running CurrentUser_Local.pm ldap overlay. Dan _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lamers, Dan Sent: Monday, October 22, 2007 3:38 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problem with RT::Logger I had a working RT system up until this morning when it appears that RT::Logger stopped functioning. Last week I upgraded from 3.6.4 to 3.6.5 and everything appeared to work fine. I shutdown the system for the weekend and this morning I'm receiving a 500 Internal Server Error when trying to logon. My apache2/errorlog entry is: Can't call method debug on an undefined value at /opt/rt3/local/lib/RT/CurrentUser_Local.pm line 59 The relevant perl line is $RT::Logger-debug( CreateFromExternalUserInfo: entered with args: , @lookupargs, \n); If I comment this line from the program, it proceeds to fail on the next RT::Logger statement including RT::Logger-info calls. If I comment out all of the RT::Logger calls from this program, the system appears to function normally. Any help would be greatly appreciated! Thanks, Dan DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] LimitCustomField
Hi all,
I'm working on some code for RTIR and dealing heavily with CF's.
I'm trying to build the following package:
package RT::Search::TicketHistoryByAddress;
use strict;
use base qw(RT::Search::Generic);
use constant QUEUE = 'Incidents';
use constant CF = 'ARS_IP';
use constant LIMIT = 7;
sub Prepare {
my $self = shift;
my $address = $self-Argument();
$self-TicketsObj-LimitQueue(VALUE = QUEUE());
$self-TicketsObj-LimitCustomField(
CUSTOMFIELD = CF(),
OPERATOR= 'LIKE',
VALUE = $address,
);
return(1);
}
1;
I'm trying to test it with the rt-cron tool (it's just easier that way).
When given the command:
$ bin/rt-crontool --search RT::Search::TicketHistoryByAddress
--search-arg 128.205.xxx.xxx --action RT::Action::EscalatePriority
--action-arg 99 --verbose
I get the following error:
[Tue Oct 23 13:18:42 2007] [crit]: RT::CustomField::Queue Unimplemented
in RT::Tickets. (/opt/rt3/lib/RT/Tickets_Overlay.pm line 2470)
(/opt/rt3/lib/RT.pm:342)
RT::CustomField::Queue Unimplemented in RT::Tickets.
(/opt/rt3/lib/RT/Tickets_Overlay.pm line 2470)
I've used various flavors of this code, and anytime I try to call
LimitCustomField, I get this error...
I've been looking everywhere (including the RT Essentials book) for
something to explain this. I've been poking around Tickets.pm,
Tickets_Overlay.pm, etc... Just wanted to see if I was missing something
dumb before I started down a black hole
Currently using RT v3.7.13 on Perl 5.8.8
--
Wes Young
Network Security Analyst
University at Buffalo
---
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[rt-users] RT 3.6.5 Changes at Approval mechanism?
Hi RT Users, Bestpractical,
After successfuly migration to RT 3.6.5 (from 3.6.3) we figured out,
that the Approval function (create a approval) must be changed.
Until our migration we created approval tickets in this way (from wiki)
OnCreate - CreateTicket - Template: Approval
Approval Template:
===Create-Ticket: SYSTEM
Subject: Approval for ticket: {$Tickets{TOP}-Id} -
{$Tickets{TOP}-Subject}
Depended-On-By: TOP
Refers-To: {$Tickets{'TOP'}-Id()}
Queue: APPROVAL-KN.DE.CR.GENERAL
Type: approval
Requestor: {$Tickets{'TOP'}-RequestorAddresses()}
AdminCC: {
my $group_name = 'APPROVAL-KN.DE.CR.GENERAL';
my $groups = RT::Groups-new( $RT::SystemUser );
$groups-LimitToUserDefinedGroups();
$groups-Limit(
'FIELD'= 'Name',
'OPERATOR' = '=',
'VALUE'= $group_name );
$groups-First-Id;
}
Content-Type: text/plain
Content: Your approval is requested for the ticket
{$Tickets{TOP}-Id}: {$Tickets{TOP}-Subject}
{$Transaction-Content('TOP')}
ENDOFCONTENT
--
This worked well until we migrated.
Now we get the following error (from rt3.log):
Subject: Approval for system change: {$Tickets{TOP}-Id} -
{$Tickets{TOP}-Subject}
Depended-On-By: TOP
Refers-To: {$Tickets{'TOP'}-Id()}
Queue: APPROVAL-KN.DE.CR.SYSTEM
Type: approval
Requestor: {$Tickets{'TOP'}-RequestorAddresses()}
AdminCC: {
my $group_name = 'APPROVAL-KN.DE.CR.SYSTEM';
my $groups = RT::Groups-new( $RT::SystemUser );
$groups-LimitToUserDefinedGroups();
$groups-Limit(
'FIELD'= 'Name',
'OPERATOR' = '=',
'VALUE'= $group_name );
$groups-First-Id;
}
Content-Type: text/plain
Content: Your approval is requested for the ticket
{$Tickets{TOP}-Id}: {$Tickets{TOP}-Subject}
{$Transaction-Content('TOP')}
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:881)
[Tue Oct 23 15:32:57 2007] [debug]: Workflow: yielding
Subject: Approval for system change: 833392 - TEST
Depended-On-By: TOP
Refers-To: 833392
Queue: APPROVAL-KN.DE.CR.SYSTEM
Type: approval
Requestor: [EMAIL PROTECTED]
AdminCC: 3342710
Content-Type: text/plain
Content: Your approval is requested for the ticket 833392: TEST
Can't call method Content on an undefined value at template line 21.
Stack:
[template:21]
[/opt/rt3/lib/RT/Action/CreateTickets.pm:895]
[/opt/rt3/lib/RT/Action/CreateTickets.pm:594]
[/opt/rt3/lib/RT/Action/CreateTickets.pm:531]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:242]
[/opt/rt3/local/lib/RT/Scrip_Overlay.pm:522]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:195]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:181]
[/opt/rt3/lib/RT/Record.pm:1461]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:746]
[/opt/rt3/lib/RT/Interface/Web.pm:461]
[/opt/rt3/local/html/Ticket/Display.html:71]
[/opt/rt3/local/html/Ticket/Create.html:353]
[/opt/rt3/share/html/autohandler:291]
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:897)
[Tue Oct 23 15:32:57 2007] [error]: Ticket creation failed: Can't call
method Content on an undefined value at template line 21.
Stack:
[template:21]
[/opt/rt3/lib/RT/Action/CreateTickets.pm:895]
[/opt/rt3/lib/RT/Action/CreateTickets.pm:594]
[/opt/rt3/lib/RT/Action/CreateTickets.pm:531]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:242]
[/opt/rt3/local/lib/RT/Scrip_Overlay.pm:522]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:195]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:181]
[/opt/rt3/lib/RT/Record.pm:1461]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:746]
[/opt/rt3/lib/RT/Interface/Web.pm:461]
[/opt/rt3/local/html/Ticket/Display.html:71]
[/opt/rt3/local/html/Ticket/Create.html:353]
[/opt/rt3/share/html/autohandler:291]
(/opt/rt3/lib/RT/Action/CreateTickets.pm:900)
--end
Is this a know error? Or are there some changes? This is a real NO GO
Situation to switch back.
Torsten
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RE: [rt-users] Strange custom field performance issue after upgrading to RT 3.6.4
Have you done a FULL VACUUM ANALYZE recently? It looks like the statistics engine is...confused. That's the best way to reset it. I didn't think that would help as the data was just imported a week ago, and almost nothing has been done to the database since. However, this morning I tried upgrading to the latest Postgres (8.2.5) and that totally fixed the problem. I will try going back to the old database just to ensure that the FULL VACUUM ANALYZE will NOT fix it, but at this point I'm fairly certain there must have been some sort of database issue in the Postgres that ships with RHEL5. I'll send a follow-up with the final result of that test. - Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Strange custom field performance issue after upgrading to RT 3.6.4
Well, I take that back -- I guess I should have tried the vacuum full analyze first, as that ALSO fixed the problem in the original (RHEL5 Postgres) database. I guess I'll go back to the old database version. I don't know why the NEW Postgres could import the data just fine and work well whereas the old version had problems... - Matt -Original Message- From: Matthew Goheen [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 23, 2007 11:48 AM To: 'Jesse Vincent' Cc: 'rt-users@lists.bestpractical.com' Subject: RE: [rt-users] Strange custom field performance issue after upgrading to RT 3.6.4 Have you done a FULL VACUUM ANALYZE recently? It looks like the statistics engine is...confused. That's the best way to reset it. I didn't think that would help as the data was just imported a week ago, and almost nothing has been done to the database since. However, this morning I tried upgrading to the latest Postgres (8.2.5) and that totally fixed the problem. I will try going back to the old database just to ensure that the FULL VACUUM ANALYZE will NOT fix it, but at this point I'm fairly certain there must have been some sort of database issue in the Postgres that ships with RHEL5. I'll send a follow-up with the final result of that test. - Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Two questions regarding an upgrade installation
All - we've been running on an install of rt-3.2.0 for several years now and I've decided it's time to upgrade. I have two questions so far: 1. I've installed rt-3.6.5 on a different server and have initialized the db. I can get to the login page of RT and can login with the default root user and password. However, when I click on any of the links in RT, I'm sent back to the login screen. After logging in, I can see that RT sets a cookie as well as inserting a matching row into the sessions table. My DB is mysql-5.0.42, and I'm running on apache-2.0.58/mod_perl2 2. After resolving the above issue, what's the best way to bring my old rt database over. Ideally, I'd like to run a mysqldump of the old database and import it into the new server. At that point, I'd imagine I'd need to run some sort of db schema update script, correct? I didn't see anything obvious in the wiki about this. Thank you -Erik -- Erik Anderson http://andersonfam.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Two questions regarding an upgrade installation
Check out the README that is included with the rt tar.
Basically you need to...
1. cd into the directory that you unpacked the rtX.X.X.tar into(not the
folder you installed rt into).
2. ls the etc/upgrade folder.
3. For each folder higher than your current version
{rt-home}/sbin/rt-setup-database --action schema --datadir
etc/upgrade/[version] --dba rt --dba-password *
{rt-home}/sbin/rt-setup-database --action acl --datadir
etc/upgrade/[version] --dba rt --dba-password *
{rt-home}/sbin/rt-setup-database --action insert --datadir
etc/upgrade/[version] --dba rt --dba-password **
Depending on what variables to set in your RT_SiteConfig, you'll have to
set different options in the above commands.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Erik
Anderson
Sent: Tuesday, October 23, 2007 12:42 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Two questions regarding an upgrade installation
All - we've been running on an install of rt-3.2.0 for several years
now and I've decided it's time to upgrade. I have two questions so
far:
1. I've installed rt-3.6.5 on a different server and have initialized
the db. I can get to the login page of RT and can login with the
default root user and password. However, when I click on any of the
links in RT, I'm sent back to the login screen.
After logging in, I can see that RT sets a cookie as well as inserting
a matching row into the sessions table. My DB is mysql-5.0.42, and I'm
running on apache-2.0.58/mod_perl2
2. After resolving the above issue, what's the best way to bring my
old rt database over. Ideally, I'd like to run a mysqldump of the old
database and import it into the new server. At that point, I'd
imagine I'd need to run some sort of db schema update script, correct?
I didn't see anything obvious in the wiki about this.
Thank you
-Erik
--
Erik Anderson
http://andersonfam.org
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Re: [rt-users] RT tickets resolved and tickets unowned list problem
DSA,
We have RT 3.4.5 and have set or privileges to not allow just any
privileged user to see tickets they have no relation to and do not have
this problem. The modification of your code seems a bit of over kill
when the result you seem to be looking for can be accomplished with more
specific allocation of rights. What do you have for your global and
queue rights for systems groups, roles, groups, and users? Perhaps we
can simplify this.
Kenn
LBNL
On 10/22/2007 1:53 AM, dsa sadf wrote:
Hi everyone,
I am using RT 3.4.5, running on a CentOS box. I was trying to restrict
some privileged users from seeing tickets on queues they weren't allowed
to. I managed to do that but in the process caused the 'Top 10 Resolved
tickets' and 'Top 10 Unowned tickets' lists to display inaccurate
tickets. For example, the 'Top 10 Resolved tickets' list shows some
unowned and new tickets and the 'Top 10 Unowned tickets' list shows some
resolved tickets.
I had added the following code to my 'MyRequests' file in order to
restrict queue access for that user:
my $Queues = RT::Queues-new($session{'CurrentUser'});
$Queues-UnLimit();
my $myQueues = ;
while (my $queue = $Queues-Next) {
next unless ($queue-CurrentUserHasRight('ShowTicket'));
$myQueues .= OR Queue = ' . $queue-Name . ';
}
$myQueues =~ s/^ OR //g;
my $Query = Owner = 'Nobody' AND $myQueues AND ( Status = 'new' OR
Status = 'open');
and for the 'MyResolved' file, the same code except for the last line
which reads:
my $Query = Owner = 'Nobody' AND $myQueues AND ( Status = 'resolved);
Could anyone help me identify what the problem could be?
Regards,
Raj
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Re: [rt-users] Two questions regarding an upgrade installation
Thanks Craig - that worked perfectly. I should have looked around a
bit more before posting.
Anyway - does anyone have any clue as to my login session problem?
-erik
On 10/23/07, Patterson, Craig [EMAIL PROTECTED] wrote:
Check out the README that is included with the rt tar.
Basically you need to...
1. cd into the directory that you unpacked the rtX.X.X.tar into(not the
folder you installed rt into).
2. ls the etc/upgrade folder.
3. For each folder higher than your current version
{rt-home}/sbin/rt-setup-database --action schema --datadir
etc/upgrade/[version] --dba rt --dba-password *
{rt-home}/sbin/rt-setup-database --action acl --datadir
etc/upgrade/[version] --dba rt --dba-password *
{rt-home}/sbin/rt-setup-database --action insert --datadir
etc/upgrade/[version] --dba rt --dba-password **
Depending on what variables to set in your RT_SiteConfig, you'll have to
set different options in the above commands.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Erik
Anderson
Sent: Tuesday, October 23, 2007 12:42 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Two questions regarding an upgrade installation
All - we've been running on an install of rt-3.2.0 for several years
now and I've decided it's time to upgrade. I have two questions so
far:
1. I've installed rt-3.6.5 on a different server and have initialized
the db. I can get to the login page of RT and can login with the
default root user and password. However, when I click on any of the
links in RT, I'm sent back to the login screen.
After logging in, I can see that RT sets a cookie as well as inserting
a matching row into the sessions table. My DB is mysql-5.0.42, and I'm
running on apache-2.0.58/mod_perl2
2. After resolving the above issue, what's the best way to bring my
old rt database over. Ideally, I'd like to run a mysqldump of the old
database and import it into the new server. At that point, I'd
imagine I'd need to run some sort of db schema update script, correct?
I didn't see anything obvious in the wiki about this.
Thank you
-Erik
--
Erik Anderson
http://andersonfam.org
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up to 20 percent off the price. This sale won't last long, so get in
touch today.
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--
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http://andersonfam.org
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Re: [rt-users] Two questions regarding an upgrade installation
On 10/23/07, Erik Anderson [EMAIL PROTECTED] wrote: Thanks Craig - that worked perfectly. I should have looked around a bit more before posting. Anyway - does anyone have any clue as to my login session problem? This has been resolved - there was a little snippet at the bottom of one of the wiki pages: --- A table structure issue: take a look at the sessions table in the RT database. There should be a column named a_session. This column must have the type longblob not longtext. Also note that if there are any records in the table, the entire table should be emptied (either before or after making the change), otherwise the problem will persist. --- I changed the a_session column type to LONGBLOB and the problem went away. Thanks! -erik ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.3 default queue setting and quick ticket creation
To suggest one answer to my own question 2) Dane Rapaport in a previous post gave this: His version was slightly different prob using an older version of RT. I did similar kludge!! ;) make backup copy of Queues_Overlay.pm in lib/RT edit around line 80 # By default, order by name $self-OrderBy( ALIAS = 'main', FIELD = 'Name', ORDER = 'DES'); Change order to DES as above and restart apache. -- On Tue, 23 Oct 2007, [EMAIL PROTECTED] wrote: We are fairly new users of RT and have not tried much customization yet. The 2 default queues General and External are all we use. 2 things bothering me:- 1) the default queue setting can't find it. 2) 'Quick ticket creation' OR 'new ticket' These are related since we just have 2 queues. but when we use either of the methods 1) or 2) above to created a ticket they alwas default into the External queue. How do we change this? I have seen a web pages about a patch to do this, is this really necessary? thanks Oliver -- Oliver Nash Computer Systems Support Group Department of Computer Science University College Cork Ireland EMAIL:[EMAIL PROTECTED] PHONE:+35321 4902972 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today.Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Oliver Nash Computer Systems Support Group Department of Computer Science University College Cork Ireland EMAIL:[EMAIL PROTECTED] PHONE:+35321 4902972 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Rt-mailgate server error weirdness
Hi There
I'm relatively new to RT but so far it's proven to be a very useful tool! I
am having a slight problem after setting it up on a new server/upgrading to
RT 3.6, specifically where my Exim setup tries to deliver messages to RT
queues.
My current setup details:
Debian etch
Apache 2
Mysql 5.0.32
Exim 4
RT 3.6
The frontend is 100 % operational, and outbound RT responses are sent
succesfully. But I'm struggling to find an answer for what happens below.
The following is an extract of my exim log file:
2007-10-23 22:24:46 1IjryT-0003tY-4j == |/usr/local/rt3/bin/rt-mailgate
--queue Administration --action correspond --url http://localhost/
[EMAIL PROTECTED] R=rt_correspond T=address_pipe defer (0): Child process of
address_pipe transport returned 75 (could mean temporary error) from
command: /usr/local/rt3/bin/rt-mailgate
This led me to try and run the command being used manually, but the output
as you can see below isn't really a direct error and confusing me :P
rt-server:/home/paul# cat ./mail.msg | /usr/local/rt3/bin/rt-mailgate
--queue Administration --action correspond --url http://localhost/
RT server error.
The RT server which handled your email did not behave as expected. It
said:
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
%# [EMAIL PROTECTED]
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/copyleft/gpl.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
%flags
inherit = undef # inhibit UTF8 conversion done in /autohandler
/%flags
%ARGS
$queue = 1
$action = correspond
$ticket = undef
/%ARGS
%init
$m-comp('/Elements/Callback', _CallbackName = 'Pre', %ARGS);
use RT::Interface::Email ();# It's an exporter, but we don't care
$r-content_type('text/plain; charset=utf-8');
$m-error_format('text');
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( \%ARGS );
if ( $status == 1 ) {
$m-out('ok');
if ( $Ticket-Id ) {
$m-out( 'Ticket: ' . ($Ticket-Id || '') );
$m-out( 'Queue: ' . ($Ticket-QueueObj-Name || '') );
$m-out( 'Owner: ' . ($Ticket-OwnerObj-Name || '') );
$m-out( 'Status: ' . ($Ticket-Status || '') );
$m-out( 'Subject: ' . ($Ticket-Subject|| '') );
$m-out(
'Requestor: ' . ($Ticket-Requestors-MemberEmailAddressesAsString ||
'') );
}
}
else {
$RT::Logger-error( Could not record email: . $error );
if ( $status == -75 ) {
$m-out( temporary failure - . $error );
}
else {
$m-out( 'not ok - ' . $error );
}
}
$m-abort();
/%init
rt-server:/home/paul#
As you can see there's no real error to look for. I've been googling
forever trying to find a answer, but every case i've looked at least has
some kind of proper error to more or less identify the issue.
/usr/local/rt3/bin/rt-mailgate has execute permissions, and the shebang's
are also correct (#!/usr/bin/perl -w).
I hope someone can point me in the right direction :)
Thanks
Paul
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[rt-users] Can't locate object method tmp_recycling
I'm setting up RT v3.6.4 on FreeBSD 6.2 using Postfix v2.4.6 as the MTA. MIME-tools-5.423 is installed as well. I attempted to send a message to the email address I have aliased per the instructions in the README file. However, I am getting the following as an error: RT server error. The RT server which handled your email did not behave as expected. It said: Can't locate object method tmp_recycling via package MIME::Parser at /usr/local/rt3/lib/RT/EmailParser.pm line 618. Stack: [/usr/local/rt3/lib/RT/EmailParser.pm:618] [/usr/local/rt3/lib/RT/EmailParser.pm:227] [/usr/local/rt3/lib/RT/EmailParser.pm:179] [/usr/local/rt3/lib/RT/EmailParser.pm:139] [/usr/local/rt3/lib/RT/Interface/Email.pm:549] [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]) Can someone shed some light on what may be going on? -- _|_ (_| | ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method tmp_recycling
either upgrade to RT 3.6.5 or downgrade MIME::Entity to version 5.420 On 10/24/07, Duane Hill [EMAIL PROTECTED] wrote: I'm setting up RT v3.6.4 on FreeBSD 6.2 using Postfix v2.4.6 as the MTA. MIME-tools-5.423 is installed as well. I attempted to send a message to the email address I have aliased per the instructions in the README file. However, I am getting the following as an error: RT server error. The RT server which handled your email did not behave as expected. It said: Can't locate object method tmp_recycling via package MIME::Parser at /usr/local/rt3/lib/RT/EmailParser.pm line 618. Stack: [/usr/local/rt3/lib/RT/EmailParser.pm:618] [/usr/local/rt3/lib/RT/EmailParser.pm:227] [/usr/local/rt3/lib/RT/EmailParser.pm:179] [/usr/local/rt3/lib/RT/EmailParser.pm:139] [/usr/local/rt3/lib/RT/Interface/Email.pm:549] [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]) Can someone shed some light on what may be going on? -- _|_ (_| | ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method tmp_recycling
On Wed, 24 Oct 2007 04:11:17 +0400 Ruslan Zakirov [EMAIL PROTECTED] confabulated: either upgrade to RT 3.6.5 or downgrade MIME::Entity to version 5.420 Thanks for the response. I've sent message to the port maintainer for FreeBSD and an awaiting a response. I did find references to a patch that went out sometime in 2004. However. that is included in the 3.6.4 install. So, something must have changed between. -- _|_ (_| | ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Customizing Appearance of RT :(
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I have edited the heck out of the files in /opt/rt3/share/html/NoAuth/css/3.5-default But can't get the css style changes to take. Any advice? Thanks, Matt -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iD8DBQFHHr4gb/8X6V5MpAURAqoSAKCrfnSebRejN89rMwyG8+z3xAeXJgCeOQa1 roYMIwLS6KitUFKrj8Y/wXQ= =B70M -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
