[rt-users] problem with upgrade rt 3.6.7-3.8.1rc4
Hello. My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with: 1. Apache 2.2.8 2. mod_perl2-2.0.3_3,3 3. MySQL 5.0.51-log 4. all p5 and other packages from lastest FreeBSD ports current database 2 years old and have size ~500MB and attachments have 112888 elements but i can't upgrade to 3.8.x, below a result from trying to upgrade to 3.8.1rc4: /usr/local/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade In order to create or update your RT database, this script needs to connect to your mysql instance on 127.0.0.1 as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: 127.0.0.1 Name: rt3 User: rt_user DBA:root Enter RT version you're upgrading from: 3.6.7 Going to apply following upgrades: * 3.7.1 * 3.7.3 * 3.7.10 * 3.7.15 * 3.7.19 * 3.7.81 * 3.7.82 * 3.7.85 * 3.7.86 * 3.7.87 * 3.8.0 * 3.8.1 Enter RT version if you want to stop upgrade at some point, or leave it blank if you want apply above upgrades: HI THERE IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP Proceed [y/N]:y Processing 3.7.1 [Thu Aug 14 17:33:29 2008] [warning]: DBD::mysql::db selectrow_array failed: MySQL server has gone away at /usr/local/rt3/sbin/../lib/RT/Handle.pm line 257, STDIN line 4. (/usr/local/rt3/sbin/../lib/RT/Handle.pm:257) [Thu Aug 14 17:33:29 2008] [crit]: DBD::mysql::db selectrow_array failed: MySQL server has gone away at /usr/local/rt3/sbin/../lib/RT/Handle.pm line 257, STDIN line 4. (/usr/local/rt3/sbin/../lib/RT.pm:377) DBD::mysql::db selectrow_array failed: MySQL server has gone away at /usr/local/rt3/sbin/../lib/RT/Handle.pm line 257, STDIN line 4. -- Need some help to upgrade. Thanks -- Alexander Kubatkin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] problem with upgrade rt 3.6.7-3.8.1rc4
On Aug 15, 2008, at 8:02 AM, Alexander Kubatkin wrote: Hello. My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with: 1. Apache 2.2.8 2. mod_perl2-2.0.3_3,3 3. MySQL 5.0.51-log 4. all p5 and other packages from lastest FreeBSD ports current database 2 years old and have size ~500MB and attachments have 112888 elements Alexander, can you tell us if anything shows up in the mysql error logs? Also, what version of DBD::mysql do you have installed? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] problem with upgrade rt 3.6.7-3.8.1rc4
В сообщении от Пятница 15 августа 2008 вы написали: On Aug 15, 2008, at 8:02 AM, Alexander Kubatkin wrote: Hello. My RT-3.6.7 working fine under FreeBSD 7-STABLE x86_64 with: 1. Apache 2.2.8 2. mod_perl2-2.0.3_3,3 3. MySQL 5.0.51-log 4. all p5 and other packages from lastest FreeBSD ports current database 2 years old and have size ~500MB and attachments have 112888 elements Alexander, can you tell us if anything shows up in the mysql error logs? no special errors, only regular not critical errors such us: 080814 16:48:05 mysqld started 080814 16:48:06 InnoDB: Started; log sequence number 0 2672904431 080814 16:48:06 [Note] /usr/local/libexec/mysqld: ready for connections. Version: '5.0.51a-log' socket: '/tmp/mysql.sock' port: 3306 FreeBSD port: mysql-server-5.0.51a 080814 17:07:40 [Warning] Aborted connection 6 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 17:24:19 [Warning] Aborted connection 18 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 17:24:20 [Warning] Aborted connection 3 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 17:24:21 [Warning] Aborted connection 19 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 17:24:22 [Warning] Aborted connection 15 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 17:49:56 [Warning] Aborted connection 2 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 18:07:08 [Warning] Aborted connection 1 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 18:12:33 [Warning] Aborted connection 83 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 18:12:34 [Warning] Aborted connection 23 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 18:12:35 [Warning] Aborted connection 21 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 18:12:36 [Warning] Aborted connection 20 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 18:19:33 [Warning] Aborted connection 86 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 19:00:46 [Warning] Aborted connection 84 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:06:08 [Warning] Aborted connection 82 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:06:25 [Warning] Aborted connection 90 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:14:26 [Warning] Aborted connection 85 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:16:40 [Warning] Aborted connection 71 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:16:40 [Warning] Aborted connection 22 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:16:40 [Warning] Aborted connection 87 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:18:29 [Warning] Aborted connection 250 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:18:29 [Warning] Aborted connection 249 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:18:29 [Warning] Aborted connection 247 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:18:29 [Warning] Aborted connection 248 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:21:15 [Warning] Aborted connection 251 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080814 22:25:08 [Warning] Aborted connection 255 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) 080815 2:07:09 [Warning] Aborted connection 252 to db: 'rt3' user: 'rt_user' host: 'localhost' (Got an error reading communication packets) --- i'm trying to upgrade between 21 and 22 (+/-)hours. Also, what version of DBD::mysql do you have installed? #pkg_info | grep -i dbd p5-DBD-mysql50-4.006 MySQL 5.0 driver for the Perl5 Database Interface (DBI) p5-DBI-1.60.4 The perl5 Database Interface. Required for DBD::* modules -- Alexander Kubatkin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com
[rt-users] Default status' for queue lists.
In the Quick Search queue listing on RT at a Glance is there a way to change the default status' that is searched? It individually shows new/open/stalled and the queue link itself has all three.. I would like to exclude stalled from the main link. I know I could achieve this editing files but just wondering if there was a configuration way. Our 3.4 excluded stalled ( i don't know if this is custom or not, I didn't originally set it up ). Curtis. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] make initialize-database error
innodb is not disabled In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt3 User: user DBA:user Couldn't finish 'create' step. ERROR: RT requires that MySQL InnoDB table support be enabled. Remove the 'skip-innodb' line from your my.cnf file, restart MySQL, and try again. make: *** [initialize-database] Error 255 my.cnf is as follows # Example MySQL config file for large systems. # # This is for a large system with memory = 512M where the system runs mainly # MySQL. # # You can copy this file to # /etc/my.cnf to set global options, # mysql-data-dir/my.cnf to set server-specific options (in this # installation this directory is /usr/local/mysql/data) or # ~/.my.cnf to set user-specific options. # # In this file, you can use all long options that a program supports. # If you want to know which options a program supports, run the program # with the --help option. # The following options will be passed to all MySQL clients [client] #password = your_password port= 3306 socket = /tmp/mysql.sock # Here follows entries for some specific programs # The MySQL server [mysqld] port= 3306 socket = /tmp/mysql.sock skip-locking key_buffer = 256M max_allowed_packet = 1M table_cache = 256 sort_buffer_size = 1M read_buffer_size = 1M read_rnd_buffer_size = 4M myisam_sort_buffer_size = 64M thread_cache_size = 8 query_cache_size= 16M # Try number of CPU's*2 for thread_concurrency thread_concurrency = 8 # Don't listen on a TCP/IP port at all. This can be a security enhancement, # if all processes that need to connect to mysqld run on the same host. # All interaction with mysqld must be made via Unix sockets or named pipes. # Note that using this option without enabling named pipes on Windows # (via the enable-named-pipe option) will render mysqld useless! # #skip-networking # Disable Federated by default skip-federated # Replication Master Server (default) # binary logging is required for replication log-bin=mysql-bin # required unique id between 1 and 2^32 - 1 # defaults to 1 if master-host is not set # but will not function as a master if omitted server-id = 1 # Replication Slave (comment out master section to use this) # # To configure this host as a replication slave, you can choose between # two methods : # # 1) Use the CHANGE MASTER TO command (fully described in our manual) - #the syntax is: # #CHANGE MASTER TO MASTER_HOST=host, MASTER_PORT=port, #MASTER_USER=user, MASTER_PASSWORD=password ; # #where you replace host, user, password by quoted strings and #port by the master's port number (3306 by default). # #Example: # #CHANGE MASTER TO MASTER_HOST='125.564.12.1', MASTER_PORT=3306, #MASTER_USER='joe', MASTER_PASSWORD='secret'; # # OR # # 2) Set the variables below. However, in case you choose this method, then #start replication for the first time (even unsuccessfully, for example #if you mistyped the password in master-password and the slave fails to #connect), the slave will create a master.info file, and any later #change in this file to the variables' values below will be ignored and #overridden by the content of the master.info file, unless you shutdown #the slave server, delete master.info and restart the slaver server. #For that reason, you may want to leave the lines below untouched #(commented) and instead use CHANGE MASTER TO (see above) # # required unique id between 2 and 2^32 - 1 # (and different from the master) # defaults to 2 if master-host is set # but will not function as a slave if omitted #server-id = 2 # # The replication master for this slave - required #master-host = hostname # # The username the slave will use for authentication when connecting # to the master - required #master-user = username # # The password the slave will authenticate with when connecting to # the master - required #master-password = password # # The port the master is listening on. # optional - defaults to 3306 #master-port = port # # binary logging - not required for slaves, but recommended #log-bin=mysql-bin # Point the following paths to different dedicated disks #tmpdir = /tmp/ #log-update = /path-to-dedicated-directory/hostname # Uncomment the following if you are using BDB tables #bdb_cache_size = 64M #bdb_max_lock = 10 # Uncomment the following if you are using InnoDB tables innodb_data_home_dir = /usr/local/mysql/data/ innodb_data_file_path = ibdata1:10M:autoextend innodb_log_group_home_dir = /usr/local/mysql/data/ innodb_log_arch_dir = /usr/local/mysql/data/ # You can set .._buffer_pool_size up to 50 - 80 % # of RAM but beware of setting memory usage too high innodb_buffer_pool_size = 256M
Re: [rt-users] make initialize-database error
Was your MySQL maybe *built* without InnoDB? P.S. Why aren't the rt lists configured for reply-to list? -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] make initialize-database error
Jerrad Pierce wrote: Was your MySQL maybe *built* without InnoDB? -- Cambridge Energy Alliance: Save money the planet i installed the binary, if it was built without innodb support it wouldnt start up with the current my.cnf -- -- Chaim Rieger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] make initialize-database error
i installed the binary, if it was built without innodb support it wouldnt start up with the current my.cnf I wasn't sure. Not all applications are as finicky as Apache, and are more lax in their acceptance of input i.e; not blowing up because you specify irrelevant options -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt at Glance and upgrade from 3.2.1 to 3.8.0
1) try 3.8.1rc5 2) do you upgrade mysql as well? On Tue, Aug 12, 2008 at 10:55 AM, Jean-Michel Barbet [EMAIL PROTECTED] wrote: Jean-Michel Barbet wrote: The problem with accents is fixed. Sorry, I spoke too soon. I still have a problem with the column Content of the Attachements table. In RT 3.2.1/MySQL4.0 this column is longtext The mysql upgrade scripts does this : ALTER TABLE Attachments MODIFY Content LONGBLOB NULL DEFAULT NULL; which results in corrupted accents If I change back to LONGTEXT, it is OK. = What should I do ? Is is important that the type of this column is LONGBLOB in RT 3.8.0 and if yes, how do I convert from RT 3.2.1 without corrupting the accents ? Thanks and sorry to bring new issues. JM -- Jean-michel BARBET| Tel: +33 (0)2 51 85 84 86 Laboratoire SUBATECH Nantes France| Fax: +33 (0)2 51 85 84 79 CNRS-IN2P3/Ecole des Mines/Universite | E-Mail: [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] customizing rt, question
On 15 Aug 2008, at 4:53 pm, Chaim Rieger wrote: we (the company i work for) is thinking about allowing web access to the world for our rt. we have multiple instances of it in house, and use it extensively. however prior to rolling it out, they would like to see a plain login page with nothing but Login/Username/Passwd, no versions, no links, no logos. is this doable ? Yes. would we have to purchase support in order to remove the logo ? No, but you do need some expertise in understanding HTML::Mason in order to override the default page with a copy of your own which does what you require. One of the nicest things about RT is that such customisations are easy to do in a clean way. See BestPractical's wiki for examples and more information. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Hierarchy View in 3.8
Hi everyone, This may seem like a dumb question, BUT...how do I get the hierarchy view of my tickets (child/parent/depends on, etc)? I tried reading through the manual but I couldn't find it (unless I overlooked it). Thank you!! Helmuth ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Click the links tab for a ticket, and then the Graph anchor in the upper right corner. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: Thanks Jerrad, I think I either don’t have it or I’m doing something wrong. Here is a screenshot of my Links tab You need to install graphviz -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt3.8 package for debian
Hi Johan, The packages that Emmanuel Lacour have built only include the required dependencies for Etch (they're already present for Lenny). I've built some RT 3.8.1rc5 packages which I've been using on Lenny. I've back-ported them to Etch, but haven't tested them on Etch. Feel free to try using them (you'll need Emmanuel's repo as well for Etch). Please let me know if there are any issues. The lines for your apt sources.list file are: deb http://debian.etc.gen.nz etch rt or deb http://debian.etc.gen.nz lenny rt Cheers! On Thu, 2008-08-14 at 13:17 +0300, johan baarman wrote: Hi, I'm about to try out the new rt3.8 on debian etch and saw that Emmanuel Lacour already built a package for it. Can I install rt3.8 directly by that package or is it only for the dependencies? On 1 Aug 2008, at 8:52 am, Emmanuel Lacour wrote: As I already said here, I made needed packages for etch here: http://rt.easter-eggs.org/debian/ this can help you ;) _ Br, Johan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Andrew Ruthven Wellington, New Zealand At home: [EMAIL PROTECTED] | This space intentionally |left blank. signature.asc Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5
I just did an upgrade, everything seems to be working fine, just for
kicks I tried to create a ticket and I get this error:
Can't call method HasRight on an undefined value at /opt/6sq-rt/
bin/../lib/RT/User_Overlay.pm line 1209.
Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method
HasRight on an undefined value at /opt/6sq-rt/bin/../lib/RT/
User_Overlay.pm line 1209.^J') called at /opt/6sq-rt/bin/../lib/RT/
User_Overlay.pm line 1209
RT::User::HasRight('RT::CurrentUser=HASH(0x9fdb868)', 'Right',
'SeeQueue', 'Object', 'RT::Queue=HASH(0xaa64eb4)') called at /opt/6sq-
rt/bin/../lib/RT/Queue_Overlay.pm line 1183
RT::Queue::HasRight('RT::Queue=HASH(0xaa64eb4)', 'Principal',
'RT::CurrentUser=HASH(0x9fdb868)', 'Right', 'SeeQueue') called at /opt/
6sq-rt/bin/../lib/RT/Queue_Overlay.pm line 1148
RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0xaa64eb4)',
'SeeQueue') called at /opt/6sq-rt/bin/../lib/RT/Queue_Overlay.pm line
1124
RT::Queue::_Value('RT::Queue=HASH(0xaa64eb4)', 'Disabled') called at /
usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line 424
DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0xaa64eb4)')
called at /opt/6sq-rt/bin/../lib/RT/Ticket_Overlay.pm line 288
RT::Ticket::Create('RT::Ticket=HASH(0xaa64218)', 'TimeEstimated', '',
'Status', 'new', 'Queue', 'help', 'AdminCc', '', 'MIMEObj',
'MIME::Entity=HASH(0xaa645b4)', 'Type', 'ticket', 'InitialPriority',
0, 'Starts', undef, 'TimeWorked', '', 'Requestor',
'[EMAIL PROTECTED]', 'Cc', '', 'Subject', 'test', 'FinalPriority',
0, 'TimeLeft', '', 'Owner', 10, 'Due', undef) called at /opt/6sq-rt/
bin/../lib/RT/Interface/Web.pm line 530
HTML::Mason::Commands::CreateTicket('Attachments', undef,
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft',
'', 'TimeLeft-TimeUnits', 'minutes', 'RefersTo-new', '', 'Owner', 10,
'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-new', '',
'Content', 'another test ticket on newly upgraded system.',
'TimeWorked-TimeUnits', 'minutes', 'Due', '') called at /opt/6sq-rt/
share/html/Ticket/Display.html line 117
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status', 'new',
'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]
', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-
new', '', 'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-
new', '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '',
'Content', 'another test ticket on newly upgraded system.', 'Due', '',
'TimeWorked-TimeUnits', 'minutes') called at /usr/lib/perl5/site_perl/
5.8.8/HTML/Mason/Component.pm line 135
HTML
::Mason
::Component::run('HTML::Mason::Component::FileBased=HASH(0xaa61f80)',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]',
'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo', '', 'RefersTo-
new', '', 'TimeLeft-TimeUnits', 'minutes', 'TimeLeft', '', 'DependsOn-
new', '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '',
'Content', 'another test ticket on newly upgraded system.', 'Due', '',
'TimeWorked-TimeUnits', 'minutes') called at /usr/lib/perl5/site_perl/
5.8.8/HTML/Mason/Request.pm line 1278
eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm
line 1268
HTML::Mason::Request::comp(undef, undef, 'TimeEstimated', '',
'Status', 'new', 'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '',
'Requestors', '[EMAIL PROTECTED]', 'InitialPriority', 0, 'Starts',
'', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'TimeEstimated-
TimeUnits', 'minutes', 'Cc', '', 'Subject', 'test', 'FinalPriority',
0, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft-TimeUnits',
'minutes', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 10, 'new-
MemberOf', '', 'MemberOf-new', '', 'Content', 'another test ticket on
newly upgraded system.', 'Due', '', 'TimeWorked-TimeUnits', 'minutes')
called at /opt/6sq-rt/share/html/Ticket/Create.html line 398
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status', 'new',
'new-DependsOn', '', 'Queue', 'help', 'AdminCc', '', 'Requestors', '[EMAIL PROTECTED]
', 'InitialPriority', 0, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'TimeEstimated-TimeUnits', 'minutes', 'Cc', '',
'Subject', 'test', 'FinalPriority', 0, 'new-RefersTo',
Re: [rt-users] Hierarchy View in 3.8
Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. Thanks for your help From: scott smith [mailto:[EMAIL PROTECTED] Sent: Fri 8/15/2008 6:21 PM To: Helmuth Ramirez Cc: Jerrad Pierce; RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Helmuth Ramirez wrote: Thanks Jerrad, I think I either don't have it or I'm doing something wrong. Here is a screenshot of my Links tab You need to install graphviz -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. You should be able to just do another `make install' and start using it, assuming you have fulfilled all dependencies (check again with `make testdeps') -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Thanks Scott. From: scott smith [mailto:[EMAIL PROTECTED] Sent: Fri 8/15/2008 9:07 PM To: Helmuth Ramirez Cc: Jerrad Pierce; RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Helmuth Ramirez wrote: Hi Scott, I installed graphviz...but now I don't know what to do :(. I tried searching the wiki and the archives but couldn't find anything on how to configure. You should be able to just do another `make install' and start using it, assuming you have fulfilled all dependencies (check again with `make testdeps') -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Helmuth Ramirez wrote: ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Hmm, have you tried clearing the object cache and logging out back in? -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj restarted httpd (just for good measure) logged in, still don't have the option on the Links tab. I installed Graphviz via yum, not sure if that makes a difference or not. Thanks From: scott smith [mailto:[EMAIL PROTECTED] Sent: Fri 8/15/2008 9:23 PM To: Helmuth Ramirez Cc: Jerrad Pierce; RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Helmuth Ramirez wrote: ok, I ran the testdeps, everything was found. I then did a `make install'. I received the friendly `Congratulations. RT is now installed.' message. I restarted web server, still no option for graph. Hmm, have you tried clearing the object cache and logging out back in? -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
More details I tried doing a configure with ./configure --with-web-user=apache --with-web-group=apache --with-modperl2 --with-mysql --enable-graphviz --enable-gd added the graphviz and gd to my original line. Once that was done it showed missing dependencies. Ran fixdeps and got everything except one thing...Graphviz! Now I'm really stuck. I installed Graphviz via yum but it seems the the testdeps script doesn't know its there?? If I rerun the make install would it 'see' it then? Sorry about the potentially elementary questions, but getting this feature to work is something we've been waiting for. Cheers! From: [EMAIL PROTECTED] on behalf of Helmuth Ramirez Sent: Fri 8/15/2008 9:33 PM To: scott smith Cc: RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 ok, cleared cache by rm -rf /path/to/rt/var/mason_data/obj restarted httpd (just for good measure) logged in, still don't have the option on the Links tab. I installed Graphviz via yum, not sure if that makes a difference or not. Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Hierarchy View in 3.8
Ok, I spoke a wee bit too soon. I have the graph option, but when I go to graph something I don't get the pretty chart. I get this in my log Error: Layout was not done. Missing layout plugins? I guess its just a little something I'm missing? From: [EMAIL PROTECTED] on behalf of Helmuth Ramirez Sent: Fri 8/15/2008 9:59 PM To: scott smith Cc: RT Users Subject: Re: [rt-users] Hierarchy View in 3.8 Ok, I got it! I had installed GraphViz via yum, BUT I was missing 'perl-GraphViz'. Once I installed that I got the Graph option! Thanks to Scott and Jerrad for your help and patience! Have a great weekend. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
