Re: [rt-users] Copy tickets
Could you use a scrip to do this? Ken On Tue, Mar 16, 2010 at 04:07:19PM -0500, Max McGrath wrote: > Hi All - > > I'm looking to be able to create a "template" ticket and have it be copied > when support staff are creating an actual ticket. > > If this is possible, can it copy all of the custom fields and the > dependencies or linked tickets? > > Basically, we are looking for a "Quick Ticket" function. We are unable to > use the built-in one because of the need to have custom fields filled in. > > Any ways of doing this? > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > mmcgr...@carthage.edu > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Copy tickets
Hi All - I'm looking to be able to create a "template" ticket and have it be copied when support staff are creating an actual ticket. If this is possible, can it copy all of the custom fields and the dependencies or linked tickets? Basically, we are looking for a "Quick Ticket" function. We are unable to use the built-in one because of the need to have custom fields filled in. Any ways of doing this? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Read-only custom field? Also a rights problem?
RT 3.8.7 I'm looking to establish a read-only custom field, writable only by $RT::SystemUser (in a scrip). In trying to do so, I have made the rights to this custom field 'SeeCustomField' by some people, but nobody has ModifyCustomField permissions. That is: there are no defined user rights for the field. there is only SeeCustomField rights for group Privileged I am still able to modify+save the field though, so clearly I am doing something wrong here. Any help would be appreciated. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT::Extension::Timeline
To list, I'm having a difficult time getting "Timeline" to list anything other than the ticket id. We're on 3.8.7 and it seems to workother than that one problem. Anyone? Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to display a Custom Field Value's Description in select boxes/Ticket summary?
Hi all, I'm running RT 3.8.7 and I think may be missing something obvious, but I can't find a way to display the "Description" of a Custom Field Value in the select box. It's a bit of a nuisance since one of my custom fields has a purely numeric value tied to other systems & all my users need a cheat sheet with number-to-meaning mappings to figure out which value to select. The wiki & my google-fu have failed me so I figured I'd ask here. If it comes down to it I'm not above editing the display templates, but if I can achieve the same result without editing the templates (or with only a minimum of changes) that's obviously preferable. Hopefully someone has been down this path before :) Thanks, -MG ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] status other than "open" in "RT at a glance"
On Tue, 16 Mar 2010, Jerrad Pierce wrote: Some months ago I added a custom status of "stalled". Lately I've been Errr, stalled is a native status Oops. having a lot more things marked "stalled" and I would like such tickets appear in "10 highest priority tickets I own". How can I do this? I believe including it in the @ActiveStatuses list should work, but the native stalled already does don't it? That's right. Alternatively, create your own widget by clicking edit in the corner of the list to create a customized version. I see. The solution is to click "tickets" and create a saved search, then add that to "RT at a glance". -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail?___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder Users plugin deletes tickets?
>I do not think I agree with this. If you ask for a user to be >removed, any ticket that they have touched should go as well. The shredder gives the option of reassigning ownership (to nobody for instance) when shredding users, otherwise transactions must be wiped to preserve referential integrity. In my experience what happens in these instances where a non-watcher has correspondence on a ticket is that the transactions in question get borked and while the ticket remains, the display is interrupted once it reaches said transaction. I've never seen a ticket get wiped. Your log does show a Ticket being wiped out though, but if you read the archived SQL you will probably find that the only transaction it contained was 2992615, created by a wiped user. It seems to me one usually needs to shred users who have submitted SPAM, and that the ability to shred tickets meeting certain criteria as well as their requestors at the same time would help alleviate this problem e.g; Status = Deleted and Requestor has no other Tickets not marked Deleted. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] status other than "open" in "RT at a glance"
> Some months ago I added a custom status of "stalled". Lately I've been Errr, stalled is a native status > having a lot more things marked "stalled" and I would like such tickets > appear in "10 highest priority tickets I own". How can I do this? I believe including it in the @ActiveStatuses list should work, but the native stalled already does don't it? Alternatively, create your own widget by clicking edit in the corner of the list to create a customized version. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] advanced search - customized like with wildcard
Hi all I'm looking for a way to search and find those tickets which their subject starts with 'FAX'. When I use "subject matches 'fax'" in advanced search, the search query is something like .. main.Subject LIKE '%FAX%' . But I'm looking for a way to have a query with higher performance like .. main.Subject LIKE 'FAX%' . Is there any way to make this query? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No ticket specified error
Hi, I still have this issue. Am I the only one to have this strange behavior ? Regards On 11 March 2010 15:26, Hugo Deprez wrote: > Hello, > > I have an issue with RT. I'm currently using the 3.8.7 version with Firefix > 3.6 with windows XP. > Sometimes when I want to answer to a ticket or to post a comment, I get "No > ticket specified". It is unpredictable. > If I get this error I need to go back and to rewrite my message to get it > work. > > I found an old message about the same issue : > http://lists.fsck.com/pipermail/rt-users/2009-August/060917.html > > Any idea ? > > Regards > > > Hugo > > > > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] status other than "open" in "RT at a glance"
Some months ago I added a custom status of "stalled". Lately I've been having a lot more things marked "stalled" and I would like such tickets appear in "10 highest priority tickets I own". How can I do this? Second question: I forgot how to create custom statuses. How is that done? -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ticket forwarding via e-mail
Ist there a way to forward a complete ticket via e-mail with all it's correspondence, (metadata,history) and attachments? Stefan - This e-mail is confidential and may contain privileged information. It is intended only for the addressees. If you have received this e-mail in error, kindly notify us immediately by telephone or e-mail and delete the message from your system. - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder Users plugin deletes tickets?
Kenneth Marshall wrote: > I do not think I agree with this. If you ask for a user to be > removed, any ticket that they have touched should go as well. > No, I asked for users with no tickets to be removed[0]. By definition, there *are no tickets* that need to be removed! :-) > Otherwise you will have unattributed updates in the system. > It seems like you may have a bit too aggressive a policy for > cleaning out users. Another approach is to put a better anti-spam > system in front of RT to keep these deletions to a more manageable > number. Good luck. > If something says it will delete users, but in fact deletes tickets and users, it's a little concerning. I guess it would delete less tickets if there were less users, but that's not really the issue. This is in a system with anti-spam measures ahead of the RT instance. However, historically that wasn't always the case, so we have all these old users hanging around. Howard [0] at least I'm pretty sure I did. The documentation for RT-Shredder is fairly sparse. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] all sender emil addresses in owner field
Hi The instance of our RT became slow specially when clicking on "ticket" link in main page (ticket search). I noticed that more ant thousands of email addresses which are the email address of our customers - requestors- have been put in "Owner" combo box! As I remember, previously only privileged users were displayed in "Owner" field in ticket search. Loading Ticket page (Search page) takes more than 60 second at the moment! Any idea? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder Users plugin deletes tickets?
I do not think I agree with this. If you ask for a user to be
removed, any ticket that they have touched should go as well.
Otherwise you will have unattributed updates in the system.
It seems like you may have a bit too aggressive a policy for
cleaning out users. Another approach is to put a better anti-spam
system in front of RT to keep these deletions to a more manageable
number. Good luck.
Cheers,
Ken
On Tue, Mar 16, 2010 at 02:12:46PM +0100, Christian Loos wrote:
> I mailed this bug report and still waiting for a response:
> http://rt3.fsck.com/Ticket/Display.html?id=14170&user=guest&pass=guest
>
> Am 11.03.2010 19:42, schrieb Gary Hall:
> > Hi Howie,
> >
> > I ran into the same problem.
> >
> > In my case, the deleted Tickets contained Correspondence from Users who
> > were otherwise not Watchers (i.e., Requestors, Owners, AdminCCs or CCs)
> > in the system.
> >
> > The Tickets were deleted by the jobs that removed the Users.
> >
> > Seems like a bug to me.
> >
> > Gary
> > --
> > Gary Hall
> > RT Admin
> > Simon Fraser University
> >
> >
> > On 01/-10/-28163 11:59 AM, Howard Jones wrote:
> >> I've just upgraded to RT 3.8.7 from 3.6.5, and I'm catching up on my
> >> shredding.
> >>
> >> Over the weekend I shredded 2 or so deleted tickets (spam mainly),
> >> and today I went to start on the users. This has never really worked
> >> well before, so we have about 60k users, and at most 1000 of them are
> >> active.
> >>
> >> So I created a user called placeholder, made them privileged and made
> >> sure they are the requestor on a long-running ticket. Then...
> >>
> >> ./rt-shredder --plugin
> >> 'Users=status,enabled;replace_relations,placeholder;no_tickets,true;member_of,unprivileged;limit,100'
> >>
> >>
> >>
> >> {snipped output}
> >> [Tue Mar 9 15:20:39 2010] [info]: RT::Transaction-2992615 wiped out
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> --> [Tue Mar 9 15:20:39 2010] [info]: RT::Ticket-348651 wiped out
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar 9 15:20:41 2010] [info]: RT::CachedGroupMember-4193272 wiped
> >> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar 9 15:20:41 2010] [info]: RT::GroupMember-1394521 wiped out
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar 9 15:20:41 2010] [info]: RT::CachedGroupMember-4193271 wiped
> >> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar 9 15:20:41 2010] [info]: RT::Transaction-3007389 wiped out
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >> [Tue Mar 9 15:20:41 2010] [info]: RT::Group-1857870 wiped out
> >> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
> >>
> >> Why does the Users plugin delete tickets? Surely it should only be
> >> deleting users that have no tickets (no_tickets, true)?
> >>
> >> Thanks for any illumination...
> >>
> >> Howie
> >>
> >
> > ___
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sa...@bestpractical.com
> >
> > 2010 RT Training Sessions!
> > San Francisco, CA, USA - Feb 22 & 23
> > Dublin, Ireland - Mar 15 & 16
> > Boston, MA, USA - April 5 & 6
> > Washington DC, USA - Oct 25 & 26
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] rt-shredder Users plugin deletes tickets?
I mailed this bug report and still waiting for a response:
http://rt3.fsck.com/Ticket/Display.html?id=14170&user=guest&pass=guest
Am 11.03.2010 19:42, schrieb Gary Hall:
> Hi Howie,
>
> I ran into the same problem.
>
> In my case, the deleted Tickets contained Correspondence from Users who
> were otherwise not Watchers (i.e., Requestors, Owners, AdminCCs or CCs)
> in the system.
>
> The Tickets were deleted by the jobs that removed the Users.
>
> Seems like a bug to me.
>
> Gary
> --
> Gary Hall
> RT Admin
> Simon Fraser University
>
>
> On 01/-10/-28163 11:59 AM, Howard Jones wrote:
>> I've just upgraded to RT 3.8.7 from 3.6.5, and I'm catching up on my
>> shredding.
>>
>> Over the weekend I shredded 2 or so deleted tickets (spam mainly),
>> and today I went to start on the users. This has never really worked
>> well before, so we have about 60k users, and at most 1000 of them are
>> active.
>>
>> So I created a user called placeholder, made them privileged and made
>> sure they are the requestor on a long-running ticket. Then...
>>
>> ./rt-shredder --plugin
>> 'Users=status,enabled;replace_relations,placeholder;no_tickets,true;member_of,unprivileged;limit,100'
>>
>>
>>
>> {snipped output}
>> [Tue Mar 9 15:20:39 2010] [info]: RT::Transaction-2992615 wiped out
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> --> [Tue Mar 9 15:20:39 2010] [info]: RT::Ticket-348651 wiped out
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar 9 15:20:41 2010] [info]: RT::CachedGroupMember-4193272 wiped
>> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar 9 15:20:41 2010] [info]: RT::GroupMember-1394521 wiped out
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar 9 15:20:41 2010] [info]: RT::CachedGroupMember-4193271 wiped
>> out (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar 9 15:20:41 2010] [info]: RT::Transaction-3007389 wiped out
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>> [Tue Mar 9 15:20:41 2010] [info]: RT::Group-1857870 wiped out
>> (/opt/rt3/sbin/../lib/RT/Shredder/Record.pm:236)
>>
>> Why does the Users plugin delete tickets? Surely it should only be
>> deleting users that have no tickets (no_tickets, true)?
>>
>> Thanks for any illumination...
>>
>> Howie
>>
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
> 2010 RT Training Sessions!
> San Francisco, CA, USA - Feb 22 & 23
> Dublin, Ireland - Mar 15 & 16
> Boston, MA, USA - April 5 & 6
> Washington DC, USA - Oct 25 & 26
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Retain Cc and Bcc's for teh whole ticket thread.
I apologize for responding to an old thread but I can't find the global option mentioned in your message. Can you lighten this ? Thanks ! -- Simon. On 06/01/2010 19:13, Ken Crocker wrote: > Manohar, > > Essentially, if the CC'c and Bcc's are in the ticket as watchers, they > will be retained and will have access (SeeOutgoingEmail) to the > thread. RT has an option for making sure all CC's and Bcc's are > retained on the ticket when it is created. However, that is a Global > option. > We found that to be a bit limiting, as some of our Queue Managers did > not like this. So, we created a scrip that could be applied on a > Queue-by-Queue basis that puts all initial CC's on a ticket and adds > any non-redundant CC's as the ticket handles more mail. It is in the > RT Wiki. You might want to look at it. I don't remember if we > specifically addressed Bcc's, but you could use that code as a model > and develop your own for this purpose. > > Hope this helps. > > Kenn > LBNL > > On 1/4/2010 12:00 PM, Kevin Falcone wrote: >> On Thu, Dec 31, 2009 at 08:00:34PM +0530, H Manohar Rayker wrote: >> >>>How do I retain the Cc and Bcc list for the entire thread from starting >>> to end in RT? >>> >> >> Add them from the People tab, rather than as one-time-cc one-time-bccs >> during a reply. >> >> >>>I am using RT 3.8.4. Also there are some mail display formatting issues >>> when sent the mails >>>through Outlook (2k3 & 2k7) as they appear as attachment in the response >>> mail received in my >>>outlook program. Can this be solved by upgrading to 3.8.7 or is there >>> any other fix for this? >>> >> >> There are a number of fixes in 3.8.7 related to this, but there are >> also commits on 3.8-trunk that won't be released until 3.8.8 >> >> -kevin >> >> >> >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Centos 5.4 + FCGI + Unicode in messages = Failure
Yes, this worked. Thanks a lot. -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: 15 марта 2010 г. 21:51 To: Vitaly Tskhovrebov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Centos 5.4 + FCGI + Unicode in messages = Failure Hello Vitaly. Downgrade FCGI module to version 0.68. On Mon, Mar 15, 2010 at 7:20 PM, Vitaly Tskhovrebov wrote: > Hi. > > I have some curious situation here. > > If I install RT-3.8.7 from the box on default Ubuntu installation then > Unicode works very good. But if I use gentoo 10.1 or centos 5.4 (with enabled > Unicode support), then I can't create or list a ticket with Unicode > characters with that Error: Wide character in FCGI::Stream::PRINT at > /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 105. Can you > please help me with that? > > MySQL 5.0.77, 5.0.84, 5.1 > Perl 5.8.8, 5.10.1 > > Here's other configuration options: [snip] -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
