[rt-users] Apache issues when when upgrading 3.8.6 - 3.8.8

2010-06-12 Thread Shannon Adams 
I was able to get past the issue below - ./configure showed I was missing the 
group rt3.  Not sure why this never came up in previous installations and 
upgrades.

Now, I followed the README and UPGRADING dox step-by-step and the upgrade from 
3.8.6 to 3.8.8 appears to go without a hitch.  However, now it appears as if I 
have an Apache config problem after the upgrade.  When I try to browse to the 
RT URL or IP, a popup appears: When choosing to open blank lines which is a 
: httpd/unix-directory from: httpd://rt.companyname.com

What should Firefox do with this file?  Open With or Save are the options.

I didn't change anything in my Apache config.  It is the same as it has been 
the last few upgrades.

/etc/httpd/conf.d/perl.conf

VirtualHost *:80
  ServerName itadmin.companyname.com
  ServerAlias rt.companyname.com
  DocumentRoot /opt/rt3/share/html
  AddDefaultCharset UTF-8
  PerlRequire /opt/rt3/bin/webmux.pl
  Directory /opt/rt3/share/html
Order allow,deny
Allow from all
SetHandler perl-script
PerlResponseHandler RT::Mason
  /Directory
/VirtualHost



Any suggestions on how to resolve this?

Thanks.
Shannon


- Original Message 
From: Shannon Adams shannon_adam...@yahoo.com
To: rt-users@lists.bestpractical.com
Sent: Fri, June 4, 2010 11:08:56 PM
Subject: Error when upgrading 3.8.6 - 3.8.8

Running CentOS 5.5 - fully patched.  Trying to upgrade from 3.8.6 to 3.8.8.

# make upgrade
.
.
.
.
All dependencies have been found.
/opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc
make: /opt/local/bin/ginstall: Command not found
make: *** [config-install] Error 127
#

I can't find anything in the README or UPGRADING doc that would indicate why I 
am getting this.  Thanks for any help.


  

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[rt-users] outgoing html emails break

2010-06-12 Thread Payam Poursaied 
Hi all

My Correspondence template is as below:

 

RT-Attach-Message: yes

Content-Type: text/html

 

{$Transaction-Content()}

 

 

And I have On Correspond Notify Requestors and Ccs Scrip

 

When the queue receives HTML email without any attachments, the Requestor
receives HTML correspondence as well. But if there was an attachment in the
reply, to Requestor would receive plain/text message (not HTML format)

 

Any idea?



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