[rt-users] RT-Extension-UserDetails not working with IE8
I really like this extension, which allows you to view user Details by
clicking on a button beside the people in a ticket.
I am testing against RT 3.8.4, ad have applied the patch mentioned in the
README.
All was working well until tested on IE8.works for Firefox and Safari, but
not IE8 (not sure about previous IE versions).
I don't use IE myself, but other user will.
Problem: The button doesn't show up.
The source looks ok:
span id=toggleuserdetails-22
a href=/rt3/Helpers/Toggle/UserDetails?id=22
onclick=ahah('/rt3/Helpers/Toggle/UserDetails?id=22Toggle=1',
'toggleuserdetails-22'); return false; img
src=/rt3/NoAuth/images/userdetails.png alt=Details title=Details
style=border-style: none //a
/span
Anyone have a fix or work-around?
Thanks,
Steve
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Can't locate RT/Condition/.pm
Sorry for my insufficient explanation ;) So when I ran select * from Scrips, there were 2 Autoreply in the table and the latter Autoreply didn't have ScripCondition, meaning it was set to 0. I may have to take a look at upgrade-mysql-schema.pl script to see why Autoreply had been inserted even though it's already existed in the table. -Dylan On Mon, Aug 16, 2010 at 5:15 AM, Kevin Falcone falc...@bestpractical.com wrote: On Sun, Aug 15, 2010 at 11:19:17AM -0700, Dylan Choi wrote: Thanks a bunch Kevin. Finally, httpd runs on the system and I was able to see all the data from my old machine after I ran below sql. delete from Scrips where ScripCondition=0; It might have been better to select * from Scrips where ScripCondition = 0; and then go fix it in the UI. It isn't clear to me why you had blank condition scrips in the first place. -kevin On Sun, Aug 15, 2010 at 6:35 AM, Kevin Falcone falc...@bestpractical.com wrote: On Sun, Aug 15, 2010 at 02:14:36AM -0700, Dylan Choi wrote: Hello, I'm currently running RT(3.6.6) and trying to upgrade system hardwares as well as RT itself. I have setup a latest RT(3.8.8) on my brand new system and with just fresh setup, it works fine. However, since I've restored dumped mysql data from RT 3.6.6 and upgraded database scheme using upgrade-mysql-schema.pl, httpd always fails to start. Below is the error messages in error_log and there are no errors in rt.log (/rt3/var/log/rt.log). I'm really trying to figure out why perl can't locate RT::Condition modules when httpd starts. Please shed some lights on me. Thanks ! One of your scrips has a blank condition, you'll need to find it and fix it. -kevin I'm running RT 3.8.8 with following packages. - CentOS 5.5 - httpd-2.2.3-43 - mod_perl-2.0.4-6 - mysql-5.0.77-4 --- error_log [Sun Aug 15 08:28:28 2010] [error] Require of RT::Condition:: failed.\nCan't locate RT/Condition/.pm in @INC (@INC contains: /data/www/rt3/bin/../local/lib /data/www/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at (eval 1326) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n [Sun Aug 15 08:28:28 2010] [error] Can't load Perl file: /data/www/rt3/bin/webmux.pl for server foo.mydomain.com:0, exiting... -Dylan RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- - Dylan Choi RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- - Dylan Choi RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT External Authenticated user permission
Hello, I am very new to RT and just finished setting up RT(3.8) working with external pubcookie authentication. So the user will be created automatically and logged into self service after passing the authentication with our pubcookie server. However, I am not be able to grant and manage user permission/privilege as I can't log into RT as root user any more(because pubcookie server doesn't store RT root user information). How can I proceed with all the administrative task? Thanks Jin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] AssetTracker.
I am running RT-3.8.8 and AT-1.2.4b1 and am having some problems. First off, not everyone can create assets. Some people get Asset could not be created due to an internal error. What can I look at? Also, I installed the AT-Shedder, but it doesn't seem to be working with the RTx shredder. Am I missing something? Mark Jenks Network Administrator iod incorporated mark.je...@iodincorporated.com mailto:mark.je...@iodincorporated.com 920-406-3702 CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Can't locate RT/Condition/.pm
On Tue, Aug 17, 2010 at 10:14:33AM -0700, Dylan Choi wrote: Sorry for my insufficient explanation ;) So when I ran select * from Scrips, there were 2 Autoreply in the table and the latter Autoreply didn't have ScripCondition, meaning it was set to 0. The Creator/Created/LastUpdated/LastUpdatedBy fields are really interesting when you find strange data like that. I may have to take a look at upgrade-mysql-schema.pl script to see why Autoreply had been inserted even though it's already existed in the table. upgrade-mysql-schema.pl won't insert new data into your Scrips table -kevin On Mon, Aug 16, 2010 at 5:15 AM, Kevin Falcone falc...@bestpractical.com wrote: On Sun, Aug 15, 2010 at 11:19:17AM -0700, Dylan Choi wrote: Thanks a bunch Kevin. Finally, httpd runs on the system and I was able to see all the data from my old machine after I ran below sql. delete from Scrips where ScripCondition=0; It might have been better to select * from Scrips where ScripCondition = 0; and then go fix it in the UI. It isn't clear to me why you had blank condition scrips in the first place. -kevin On Sun, Aug 15, 2010 at 6:35 AM, Kevin Falcone falc...@bestpractical.com wrote: On Sun, Aug 15, 2010 at 02:14:36AM -0700, Dylan Choi wrote: Hello, I'm currently running RT(3.6.6) and trying to upgrade system hardwares as well as RT itself. I have setup a latest RT(3.8.8) on my brand new system and with just fresh setup, it works fine. However, since I've restored dumped mysql data from RT 3.6.6 and upgraded database scheme using upgrade-mysql-schema.pl, httpd always fails to start. Below is the error messages in error_log and there are no errors in rt.log (/rt3/var/log/rt.log). I'm really trying to figure out why perl can't locate RT::Condition modules when httpd starts. Please shed some lights on me. Thanks ! One of your scrips has a blank condition, you'll need to find it and fix it. -kevin I'm running RT 3.8.8 with following packages. - CentOS 5.5 - httpd-2.2.3-43 - mod_perl-2.0.4-6 - mysql-5.0.77-4 --- error_log [Sun Aug 15 08:28:28 2010] [error] Require of RT::Condition:: failed.\nCan't locate RT/Condition/.pm in @INC (@INC contains: /data/www/rt3/bin/../local/lib /data/www/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at (eval 1326) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n [Sun Aug 15 08:28:28 2010] [error] Can't load Perl file: /data/www/rt3/bin/webmux.pl for server foo.mydomain.com:0, exiting... -Dylan RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- - Dylan Choi RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- - Dylan Choi RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! pgp8yqmilpEFS.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT External Authenticated user permission
On Tue, 17 Aug 2010 13:42:16 -0400 Jin Fang jin.f...@utoronto.ca wrote: I am very new to RT and just finished setting up RT(3.8) working with external pubcookie authentication. So the user will be created automatically and logged into self service after passing the authentication with our pubcookie server. However, I am not be able to grant and manage user permission/privilege as I can't log into RT as root user any more(because pubcookie server doesn't store RT root user information). How can I proceed with all the administrative task? I asked almost the same question on the IRC recently (we're using external web auth via winbind), and Kevin Falcone offered a solution: create another virtual host serving the same RT instance and turn off mandatory authentication for it. That worked for me. That is, we have rt.domain.local as the worker virtual host, on which mandatory authentication via web server is turned on, users are auto-created so it has the problem you stated, and rt-admin.domain.local as the administrative virtual host which has web authentication turned off and hence permits normal logons. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] AssetTracker.
Hi Mark, you should wait, Todd is working on a new release, working fine under 3.8.x Torsten 2010/8/17 Mark Jenks mark.je...@iodincorporated.com I am running RT-3.8.8 and AT-1.2.4b1 and am having some problems. First off, not everyone can create assets. Some people get “Asset could not be created due to an internal error”. What can I look at? Also, I installed the AT-Shedder, but it doesn’t seem to be working with the RTx shredder. Am I missing something? Mark Jenks Network Administrator *iod incorporated* mark.je...@iodincorporated.com 920-406-3702 CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT Scrips: Notify on stalled ticket for X days
Is there an example or a working scrip that someone has that will notify the owner of a ticket if the ticket has been stalled for 7 days? -- Scott Benson A1 Networks (707)570-2021 x203 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT report generator
I'm trying to create a daily activity report for the 'support queue' that can be printed or email. Anyone ever used ASCOMs RT report generator? Pearl modules are installed, but where does the rt-report.pl file go? David System Admin RNS RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] ExternalAuth over Public Network?
I was curious if ExternalAuth assumes a secure network (private, VPN, etc.), or if it can securely authenticate to an LDAP/AD server over a public network (ssl, etc.). I didn't find any general security/configuration discussions on the list. Any comments? Peter RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT Scrips: Notify on stalled ticket for X days
Scott, Try this: Condition: User-defined Action:Notify whatever Template: whatever Custom Condition: my $trans = $self-TransactionObj; return ($trans-Type eq Status $trans-NewValue eq stalled); That should do it. It's really pretty basic. YOu should check out the example in the RT Essentials book. Hope this helps. Kenn LBNL On Tue, Aug 17, 2010 at 11:50 AM, Scott Benson sben...@a-1networks.comwrote: Is there an example or a working scrip that someone has that will notify the owner of a ticket if the ticket has been stalled for 7 days? -- Scott Benson A1 Networks (707)570-2021 x203 RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT mailgate loop revisited - last chapter
On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote: The only thing I can figure is that one or more of the settings shown above is causing RT to initiate a mail loop every 15 minutes. Does RT go to the incoming mail server to look for new mail every 15 minutes? If so, why 15 minutes? Where does that setting exist? Is there something in one of the settings above that tells RT to keep re-trying to add this guy? Kenn RT does not query for new mail. Your mail infrastructure does. You have told RT to fail to create new users for people, make your mail infrastructure respect that. -kevin pgpZ85iJ2pXqE.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT general question
On Thu, Aug 12, 2010 at 01:25:43PM -0700, Hossein Rafighi wrote: Hi Kevin, Sounds like you've left the default of don't allow the creation of user accounts who aren't in LDAP on in your RT::Authen::ExternalAuth config. In my RT_SiteConfig.pm I have: Set($AutoCreateNonExternalUsers, 0); Is this the one you're referring to? If I set this to 1 to enable, do I need to do anything, run any command to apply it? What is the ramification of allowing this? Does that mean user(s) not known to our LDAP will be created as local user? If yes, can this person login to our RT? I hope not I assume you've already googled the list archives to find the answer to this. Yes you want to set that. Like all config setting changes you must restart apache. No, the user will not be able to log into RT unless you give them a password locally in RT or in your ldap server -kevin pgp1Eq4TibgWY.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Outbound mail striped
On Fri, Aug 13, 2010 at 03:47:58PM +0100, Mark Olliver wrote: Hi, Suddenly in the last few days we seem to be unable to send mail out of our RT as far as we know nothing has changed. If you look within RT than it says it has sent mail and lists al the addresses correctly however, if you watch the system log it then strips all the mail addresses and instead send all mail to -...@[1]ourmaildomain.com and hence bounces back to me as the admin. Normal mail and mail to RT is working fine through the server. The mail server is sendmail. We did upgrade to the latest RT At the start of the week from 3.8.2 if that makes any difference. Without seeing this log and some headers it is pretty much impossible to know what is going wrong. -kevin pgp00Ox1DbhvT.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] HTML Cut/Paste Comments within RT
On Fri, Aug 13, 2010 at 02:26:36PM -0400, Joe Kirby (gmail) wrote: I emailed th elist a few weeks ago about this from an email issue and we made the suggested adjustments (Thank You!!) We still have an issue when customers cut and paste from a web page into the comment area of RT. It goes in fine but when you go to review it later it is too large to display and when you open it via the link it show globs of HTML code Any ideas on how this can be avoided. We are thinking of adjusting the interface to say NOT to do this but would rather have a solution if possible Joe It isn't clear if you want to make the HTML be displayed as real html rather than escaped (which is one config setting) or bump up the amount of text that can be displayed inline before RT displays the 'too large' message (which is a different config setting) -kevin pgp0SgrtZDULf.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] ExternalAuth over Public Network?
On Tue, Aug 17, 2010 at 01:24:52PM -0700, Peter Roosakos wrote: I was curious if ExternalAuth assumes a secure network (private, VPN, etc.), or if it can securely authenticate to an LDAP/AD server over a public network (ssl, etc.). I didn't find any general security/configuration discussions on the list. I assume you're talking about RT::Authen::ExternalAuth and not RT's built in WebExternalAuth. RT::Authen::ExternalAuth can make an ldaps:// connection If you're using WebExternalAuth, any of the webserver modules should be able to also make a secure connection -kevin pgpxHJsQzjsC2.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT mailgate loop revisited - last chapter
Kevin, OK. That settles it, then. I've *definitely* got to talk to our email postmaster guys. Thanks again for your time and patience. Kenn LBNL On Tue, Aug 17, 2010 at 1:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote: The only thing I can figure is that one or more of the settings shown above is causing RT to initiate a mail loop every 15 minutes. Does RT go to the incoming mail server to look for new mail every 15 minutes? If so, why 15 minutes? Where does that setting exist? Is there something in one of the settings above that tells RT to keep re-trying to add this guy? Kenn RT does not query for new mail. Your mail infrastructure does. You have told RT to fail to create new users for people, make your mail infrastructure respect that. -kevin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
