[rt-users] R: How to configure font for RTFM articles?
Hi Kevin! Thank you, that's exactly what I needed. Bye Cris -Messaggio originale- Da: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Kevin Falcone Inviato: Tuesday, March 08, 2011 5:10 PM A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] How to configure font for RTFM articles? On Tue, Mar 08, 2011 at 12:49:15PM +0100, Guadagnino Cristiano wrote: Hi all, I feel the default font in RTFM articles is too tiny. Is there a way to configure the standard font for RTFM article bodies? I did not find anything in RTFM docs, nor in this list archives. Do you mean on the article display page? Override the declarations in webrtfm.css in some local css, or send a patch against it for future releases. -kevin
[rt-users] Delete attachments of closed tickets
Hi, I am looking for a way to schedule (cron) a job to remove attachments of all tickets that's been closed for more than one week. Or even better, replace the attachment with an informative text that the attachment been removed. I've been looking into RT-Shredder, but don't really understand how to restrict the selection of attachments to tickets closed for a certain period of time. Thanks
[rt-users] Saving info for Custom Fields
Ok I'm hoping someone knows how to do this. We have various custom fields where Users will fill in data about a specific thing. Is there a way that when someone fills in one of these custom fields whilst creating a ticket, the Info they put into the Custom field will be saved to a drop down list for future use so that the user doesn't have to type in this data into the custom field for another ticket? From: Lionel Wolfaardt Sent: 09 March 2011 11:45 AM To: 'rt-users@lists.bestpractical.com' Subject: Saving info for Custom Fields Lionel Wolfaardt [cid:image001.jpg@01CBDE50.D03CB320] * +27 21 710 2999(Tel) * +27 21 710 2399 (Fax) * lion...@imperatech.commailto:ald...@imperatech.com * www.imperatech.comhttp://www.imperatech.com/ [cid:image002.png@01CBDE50.D03CB320][cid:image003.png@01CBDE50.D03CB320] ** Relevant company disclaimers are available at the following addresses: Email: mailto:disclai...@imperatech.com?Subject=Imperatech_Disclaimer ** ** Relevant company disclaimers are available at the following addresses: Email: mailto:disclai...@imperatech.com?Subject=Imperatech_Disclaimer ** inline: image001.jpginline: image002.pnginline: image003.png
[rt-users] Saving info for Custom Fields
Lionel Wolfaardt [cid:image001.jpg@01CBDE4F.6F82B210] * +27 21 710 2999(Tel) * +27 21 710 2399 (Fax) * lion...@imperatech.commailto:ald...@imperatech.com * www.imperatech.comhttp://www.imperatech.com/ [cid:image002.png@01CBDE4F.6F82B210][cid:image003.png@01CBDE4F.6F82B210] ** Relevant company disclaimers are available at the following addresses: Email: mailto:disclai...@imperatech.com?Subject=Imperatech_Disclaimer ** inline: image001.jpginline: image002.pnginline: image003.png
Re: [rt-users] Delete attachments of closed tickets
Hello, There is no such search capabilities in the shredder. Write a script that finds attachments you want to delete and fire shredder. On Wed, Mar 9, 2011 at 11:37 AM, Niclas Möre niclas.m...@ticnet.se wrote: Hi, I am looking for a way to schedule (cron) a job to remove attachments of all tickets that’s been closed for more than one week. Or even better, replace the attachment with an informative text that the attachment been removed. I’ve been looking into RT-Shredder, but don’t really understand how to restrict the selection of attachments to tickets closed for a certain period of time. Thanks -- Best regards, Ruslan.
Re: [rt-users] Possible to deny Resolve. Reject permissions?
Hello, In 3.8 with a hack. In 4.0 with lifecycles configuration. On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner y...@seiner.com wrote: Is it possible to deny users permission to Resolve or Reject a ticket while giving them modify permissions on the ticket? -- My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican? -- Best regards, Ruslan.
Re: [rt-users] Possible to deny Resolve. Reject permissions?
So... Any hints on the hack? And/or, when will 4.0 be out? Ruslan Zakirov wrote: Hello, In 3.8 with a hack. In 4.0 with lifecycles configuration. On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner y...@seiner.com wrote: Is it possible to deny users permission to Resolve or Reject a ticket while giving them modify permissions on the ticket? -- My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican? -- My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican?
Re: [rt-users] Possible to view a ticket with inline graphics wysiwyg
On 08 Mar 2011 20:12, Gilbert Rebeiro wrote: Is it possible for to have the emails and attachments inline as they were sent? This is (unfortunately) not possible at the moment because RT doesn't rewrite img tags which refer to CIDs. Support for that would be great. Thomas
Re: [rt-users] Possible to deny Resolve. Reject permissions?
Yan:
One way of doing this is to put the hack in Elements/SelectStatus
Something like :
if
($session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'})
{
@status = $queue-StatusArray();
} else {
@status = RT-Config-Get('ActiveStatus') ;
}
The above will hide the non active statuses (resolve/reject/delete) from the
dropdown unless the user can resolve/reject etc.
But you need to define / work on how you establish
$session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}
It all depends on how you distinguish those that can resolve from those that
cannot.
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Yan Seiner
Sent: 09 March 2011 13:44
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Possible to deny Resolve. Reject permissions?
So... Any hints on the hack? And/or, when will 4.0 be out?
Ruslan Zakirov wrote:
Hello,
In 3.8 with a hack. In 4.0 with lifecycles configuration.
On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner y...@seiner.com wrote:
Is it possible to deny users permission to Resolve or Reject a ticket
while
giving them modify permissions on the ticket?
--
My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab
is
Turkish. My democracy is Greek. My wine is French. My coffee is
Brazilian..
My language is English. My movies are American. My music is African. My
beers are German. My shirt is Indian. My oil is Saudi Arabian. My
electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
math
is Arabic, my writing Latin. And you complain that your neighbor is
Mexican?
--
My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is
Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.
My language is English. My movies are American. My music is African. My
beers are German. My shirt is Indian. My oil is Saudi Arabian. My
electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
math is Arabic, my writing Latin. And you complain that your neighbor is
Mexican?
Re: [rt-users] Promoting a user who was autocreated to real user status...
Finally, a question I can answer... In Users, search for annie make sure to include disabled users, otherwise her name won't show up. select her name, and check the box grant this user rights.. Then go ahead and work your magic on the rest of her permissions. Mike Jason Marshall jas...@kelman.com 3/4/2011 12:55 AM Maybe it's just late and I'm having brain fade, but Google is failing me right now. Maybe what I hope to do is impossible, though it seems like something people would want to do. I've got a user, let's call her Annie. She has submitted tickets via email to at least one queue, so she has an account in the Users table. Now I'm setting up another queue which I need her to have privileges in. I tried to create an annie account the manual way, and it says her email address is already in use, which is of course quite true. So how do I now promote her so I can grant her some rights? For now I just created an account with an alternate email address, but I can see this coming up a lot. Again, my apologies if this is incredibly obvious. I find that quite a few simple things in RT3 confound me, so this is just another one to add to the list if that's the case. But I still think it's pretty awesome. Thanks in advance! PS. I'm using v3.8.8 if it matters. --- Jason Marshall, IT Manager, Kelman Technologies, Inc., Calgary, AB, Canada. From a Sun Microsystems bug report (#4102680): Workaround: don't pound on the mouse like a wild monkey. I have great faith in fools: Self confidence my friends call it. -Edgar Allan Poe The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer.
[rt-users] RT Ticket History Search
Greetings List Members, Does anyone know how to search through the ticket history. I'm trying to trace all the tickets that a particular user has worked on and not necessarily closed, possibly handed over to another user, is there a way to do this via the front or back end ? Regards Ronald
Re: [rt-users] RT Ticket History Search
On Wed, Mar 09, 2011 at 08:30:11PM +0200, ronald higgins wrote: Greetings List Members, Does anyone know how to search through the ticket history. I'm trying to trace all the tickets that a particular user has worked on and not necessarily closed, possibly handed over to another user, is there a way to do this via the front or back end ? Regards Ronald You can troll through the transactions table looking for a specific creator with SQL certainly. Cheers, Ken
[rt-users] Searching for approval tickets
Whta's the magic search for approval tickets? type = 'approval' Shows all approval tickets. type = 'approval' and Status = 'open' Shows open tickets, but not those awaiting approval. I'd like to search for all approval tickets that are pending. -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
[rt-users] Recovering RT data base
Using RT 3.8.7 on Fedora 8 with data in MySQL. RT was working correctly for several months, though with only casual use. Approximately three weeks ago, two MySQL tables started reporting corruption. This was coincident with installation of NagiosQL, which created a new data base, but I don't know that the two events are related. Now all tables for RT report OK with mysqlcheck *except* Attachments and Transactions. For those, any attempt to reference them results in loss of the data base connection. # ./rt-validator -c [Thu Feb 24 01:11:06 2011] [warning]: DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. (./rt-validator:1058) [Thu Feb 24 01:11:06 2011] [crit]: DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. (/opt/rt3/sbin/../lib/RT.pm:379) DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. # mysqlcheck -p --repair rt3 Attachments Enter password: mysqlcheck: Got error: 2013: Lost connection to MySQL server during query when executing 'REPAIR TABLE ... ' Unfortunately, I do not have MySQL backups from before this situation. The corrupt MySQL data base is backed-up by actual copy (cp while mysqld was stopped). The non-corrupt tables are backed-up by mysqldump. Is there any way to recover use of these two tables short of dropping the entire data base and recreating? If I did that, would the mysqldump of the remaining tables allow me to restore most content? -- Dave Close
Re: [rt-users] Possible to deny Resolve. Reject permissions?
You better look at SetStatus in RT/Ticket_Overlay.pm.
On Wed, Mar 9, 2011 at 7:07 PM, Raed El-Hames
raed.el-ha...@daisygroupplc.com wrote:
Yan:
One way of doing this is to put the hack in Elements/SelectStatus
Something like :
if
($session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'})
{
@status = $queue-StatusArray();
} else {
@status = RT-Config-Get('ActiveStatus') ;
}
The above will hide the non active statuses (resolve/reject/delete) from the
dropdown unless the user can resolve/reject etc.
But you need to define / work on how you establish
$session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}
It all depends on how you distinguish those that can resolve from those that
cannot.
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Yan Seiner
Sent: 09 March 2011 13:44
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Possible to deny Resolve. Reject permissions?
So... Any hints on the hack? And/or, when will 4.0 be out?
Ruslan Zakirov wrote:
Hello,
In 3.8 with a hack. In 4.0 with lifecycles configuration.
On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner y...@seiner.com wrote:
Is it possible to deny users permission to Resolve or Reject a ticket
while
giving them modify permissions on the ticket?
--
My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab
is
Turkish. My democracy is Greek. My wine is French. My coffee is
Brazilian..
My language is English. My movies are American. My music is African. My
beers are German. My shirt is Indian. My oil is Saudi Arabian. My
electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
math
is Arabic, my writing Latin. And you complain that your neighbor is
Mexican?
--
My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is
Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.
My language is English. My movies are American. My music is African. My
beers are German. My shirt is Indian. My oil is Saudi Arabian. My
electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
math is Arabic, my writing Latin. And you complain that your neighbor is
Mexican?
--
Best regards, Ruslan.
Re: [rt-users] Recovering RT data base
You should look into Innodb recovery manuals. http://dev.mysql.com/doc/refman/5.0/en/innodb-recovery.html Also, you should look at mysql logs for more info. And it's really better to move forward to mysql forums/lists for help. On Wed, Mar 9, 2011 at 10:31 PM, CLOSE Dave dave.cl...@us.thalesgroup.com wrote: Using RT 3.8.7 on Fedora 8 with data in MySQL. RT was working correctly for several months, though with only casual use. Approximately three weeks ago, two MySQL tables started reporting corruption. This was coincident with installation of NagiosQL, which created a new data base, but I don't know that the two events are related. Now all tables for RT report OK with mysqlcheck *except* Attachments and Transactions. For those, any attempt to reference them results in loss of the data base connection. # ./rt-validator -c [Thu Feb 24 01:11:06 2011] [warning]: DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. (./rt-validator:1058) [Thu Feb 24 01:11:06 2011] [crit]: DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. (/opt/rt3/sbin/../lib/RT.pm:379) DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. # mysqlcheck -p --repair rt3 Attachments Enter password: mysqlcheck: Got error: 2013: Lost connection to MySQL server during query when executing 'REPAIR TABLE ... ' Unfortunately, I do not have MySQL backups from before this situation. The corrupt MySQL data base is backed-up by actual copy (cp while mysqld was stopped). The non-corrupt tables are backed-up by mysqldump. Is there any way to recover use of these two tables short of dropping the entire data base and recreating? If I did that, would the mysqldump of the remaining tables allow me to restore most content? -- Dave Close -- Best regards, Ruslan.
[rt-users] Need RT to send mail to a group
Greetings, I am trying to get my RT 3.8.9 instance running on SLES11 to send emails to all members of an RT group whenever a ticket is moved from any queue into the LAN queue. I've created a group called LAN, and placed the desired recipient's RT user account as a member. I've used the following command to create a custom action to send email to this group: /opt/rt3/sbin/rt-email-gorup-admin -add 'Notify LAN group' -group 'LAN' And I have verified the successful creation of this action with this command: /opt/rt3/sbin/rt-email-group-admin -list 'Notify LAN group' Result of the above command: Name: Notify LAN group Module: NotifyGroup Members: Group = LAN I've created a scrip (number 14 for this RT instance) in the LAN queue with the following paramaters: Description: NotifyLAN Condition: On Queue Change Action: Notify LAN group (the custom action created in the above step) Template: Global template: Admin Correspondence (unchanged default template) Stage: TransactionCreate When I move a ticket to the LAN queue, no email is sent, and these two lines appear in the RT log file: [info]: #27/427 - Scrip 14 NotifyLAN (/opt/rt3/bin/../lib/RT/Interface/Email.pm:302) [info]: No recipients found. Not Sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352) I'm not set on using this method of sending email to a group if someone has an easier/working way to do it. Any help would be greatly appreciated. Brandon The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and privileged material. Unauthorized review, use, disclosure, or distribution is prohibited. If you receive this material/information in error, please contact the sender and destroy the material/information. Email is not a secure form of communication and should not be used to transmit personal or confidential information such as account numbers, balance information, or wire transfer requests. The PrivateBank is not responsible for the security of sensitive information received by email.
Re: [rt-users] Recovering RT data base
Just to chip in with this one, chances are that the corruption is down to a hard disk problem of some sort. MySQL only tends to corrupt (assuming innodb), if you messed with the innodb engine settings during the install of NagioSQL or a underlying HDD issue. At which point MySQL will have binlogs it struggles with and a world of other problems. Check for changes to my.cnf and dmesg for kernel messages regarding the disc. Kind Regards, Find Vaioni's latest Terms and Conditions SLA docs http://www.vaioni.com/tcaupsla.html. http://www.vaioni.com/ http://www.convergencesummit.co.uk/Exhibitor_List_North.cfm#Exhibitor_285 http://www.cbawards.co.uk/Reader_Vote_3.cfm http://www.vaioni.com/ Matthew Hattersley Email: mailto:matthew.hatters...@vaioni.com Mobile: Address: 14 Leslie Hough Way Manchester Lancashire M6 6AJ Tel: 0870-160-0650 Ext 201 Fax: 0870-160-0651 Web: http://www.vaioni.com http://www.convergencesummit.co.uk/Exhibitor_List_North.cfm#Exhibitor_285 The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Statements and opinions expressed in this e-mail may not represent those of the Company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer. Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ruslan Zakirov Sent: 09 March 2011 21:57 To: CLOSE Dave Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Recovering RT data base You should look into Innodb recovery manuals. http://dev.mysql.com/doc/refman/5.0/en/innodb-recovery.html Also, you should look at mysql logs for more info. And it's really better to move forward to mysql forums/lists for help. On Wed, Mar 9, 2011 at 10:31 PM, CLOSE Dave dave.cl...@us.thalesgroup.com wrote: Using RT 3.8.7 on Fedora 8 with data in MySQL. RT was working correctly for several months, though with only casual use. Approximately three weeks ago, two MySQL tables started reporting corruption. This was coincident with installation of NagiosQL, which created a new data base, but I don't know that the two events are related. Now all tables for RT report OK with mysqlcheck *except* Attachments and Transactions. For those, any attempt to reference them results in loss of the data base connection. # ./rt-validator -c [Thu Feb 24 01:11:06 2011] [warning]: DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. (./rt-validator:1058) [Thu Feb 24 01:11:06 2011] [crit]: DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. (/opt/rt3/sbin/../lib/RT.pm:379) DBD::mysql::st execute failed: Lost connection to MySQL server during query at ./rt-validator line 1058. # mysqlcheck -p --repair rt3 Attachments Enter password: mysqlcheck: Got error: 2013: Lost connection to MySQL server during query when executing 'REPAIR TABLE ... ' Unfortunately, I do not have MySQL backups from before this situation. The corrupt MySQL data base is backed-up by actual copy (cp while mysqld was stopped). The non-corrupt tables are backed-up by mysqldump. Is there any way to recover use of these two tables short of dropping the entire data base and recreating? If I did that, would the mysqldump of the remaining tables allow me to restore most content? -- Dave Close -- Best regards, Ruslan.
[rt-users] Need assistance with rt authentication to Active Directory
Hi folks, I'm trying to run rt 3.8.9 on CentOS 5.5, talking to Active
Directory on a Windows Server 2003 domain controller. I followed the guide
at the wiki at http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome and
got everything working up to the external plugin.
I consolidated the RT_SiteConfig.pm to not include the ExternalAuth pm to
make it simpler for me to edit just a single file. My RT_SiteConfig.pm looks
like this:
##
# Custom Site Config #
##
Set($rtname , MyCo Inc.);
Set($Organization , rt.mydomain.internal);
Set($MinimumPasswordLength , 5);
Set($Timezone , 'US/Central');
Set(@Plugins, qw(
RT::Authen::ExternalAuth
));
Set($HomepageComponents, [qw(
QuickCreate
Quicksearch
MyAdminQueues
MySupportQueues
MyReminders
RefreshHomepage
Dashboards
)]);
Set($DatabaseType , 'mysql');
Set($DatabaseHost , 'localhost');
Set($DatabaseRTHost , 'localhost');
Set($DatabasePort , '');
Set($DatabaseUser , 'rt_user');
Set($DatabasePassword , 'X');
Set($DatabaseName , 'rt3');
Set($OwnerEmail , 'root');
Set($LoopsToRTOwner , 1);
Set($SendmailArguments , -oi -t -f support\@rt.mydomain.internal);
Set($MaxAttachmentSize , 1000);
Set($RTAddressRegexp , '^rt\@rt.mydomain.internal$');
Set($CorrespondAddress , 'no-reply@rt.mydomain.internal');
Set($CommentAddress , 'no-reply@rt.mydomain.internal');
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , \%s\ %s);
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat, \%s Ticket #%s\:;);
Set($NotifyActor, 0);
Set($RecordOutgoingEmail, 1);
Set($WebPath , /ticket);
Set($WebPort , 80);
Set($WebBaseURL , http://rt;);
Set($WebURL , $WebBaseURL . $WebPath . /);
Set($MessageBoxWidth , 72);
Set($MessageBoxWrap, HARD);
Set($MaxInlineBody, 13456);
Set($DefaultSummaryRows, 10);
Set($OldestTransactionsFirst, '1');
Set($ShowTransactionImages, 1);
Set($DateDayBeforeMonth , 0);
Set($AmbiguousDayInPast , 1);
Set($AutoCreate,{Privileged = 1});
Set($ExternalAuthPriority, [ 'My_LDAP' ] );
Set($ExternalInfoPriority, [ 'My_LDAP' ] );
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'auth' = 1,
'info' = 1,
'server'=
'paris.mydomain.internal',
'user' = 'rtuser',
'pass' = 'rtuserpassword',
'base' =
'dc=newcospares,dc=internal',
'filter'=
'((ObjectCategory=User)(ObjectClass=Person))',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
'tls' = 0,
# 'ssl_version' = 3,
'net_ldap_args' = [version = 3
],
'group' = 'cn=Domain
Users,ou=Users,dc=newcospares,dc=internal',
'group_attr'= 'member',
'attr_match_list' = [ 'Name',
'EmailAddress' ],
'attr_map' = { 'Name' =
'sAMAccountName',
'EmailAddress' =
'mail',
'Organization' =
'physicalDeliveryOfficeName',
'RealName' = 'cn',
'ExternalAuthId' =
'sAMAccountName',
'Gecos' =
'sAMAccountName',
'WorkPhone' =
'telephoneNumber',
'Address1' =
'streetAddress',
'City' = 'l',
'State' = 'st',
'Zip' =
'postalCode',
'Country' = 'co'
}
}
}
);
# Steve Stuff
Set ($LogToFileName,rt3.error);
Set ($LogDir,'/var/tmp');
Set
[rt-users] Saving advanced searches
I'm trying to build an advanced search that I can save as a global search. I'm running 3.8.9. As admin, I click on Edit Search, load a previously saved search, click on Advanced, make my modifications, click Apply. When I click on Edit Search, RT doesn't take me to the edit screen, but instead remains in the Advanced screen. I can go to Show Results, Bulk Update, New Search - but not Edit Search, so I cannot save my modifications. I'm convined this used to work. Is this a known bug, or am I just missing something? -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
Re: [rt-users] Saving advanced searches
Never mind Turns out that it was probably a typo in the advanced query. Sure is confusing - would be nice if RT said something about that. On Wed, March 9, 2011 3:42 pm, Yan Seiner wrote: I'm trying to build an advanced search that I can save as a global search.. I'm running 3.8.9. As admin, I click on Edit Search, load a previously saved search, click on Advanced, make my modifications, click Apply. When I click on Edit Search, RT doesn't take me to the edit screen, but instead remains in the Advanced screen. I can go to Show Results, Bulk Update, New Search - but not Edit Search, so I cannot save my modifications. I'm convined this used to work. Is this a known bug, or am I just missing something? -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln !DSPAM:4d781075231856171720384! -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
THANK YOU! This worked for me - I am now getting a lot more stuff logged to rt.log! What I did, in detail: - I removed what CPAN had installed to /opt/rt3/local/plugins - I downloaded and installed the dev release of external auth - I installed it via `perl Makefile.PL; make; make install` - I removed the default RT_SiteConfig.pm it created in /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc Now my each failed login produces these lines in rt.log: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jason Ledford Sent: Tuesday, March 08, 2011 18:48 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect I am using rt 3.8.9, but I had to update to the dev release of external auth http://search.cpan.org/CPAN/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0 .08_01.tar.gz I was getting results like you, or lack of results. It didn't appear to even be loading the plugin. From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Micah R Ledbetter [mledbet...@neuric.com] Sent: Tuesday, March 08, 2011 3:24 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect Hi all, I'm having a problem making RT::Authen::ExternalAuth work with LDAP. Furthermore, when I go to the log to find out what's wrong, I see almost nothing there. I'm on Ubuntu 10.04.1, running RT 3.8.8 installed from source to /opt/rt3, and RT::Authen::ExternalAuth 0.08 installed from CPAN via this command: PERL5LIB=/opt/rt3/lib cpan RT::Authen::ExternalAuth Here is my RT_SiteConfig.pm: http://pastie.org/1648532 I can log in as root, or any other locally-created user. When I do, I get a message to rt.log that looks like this: [Tue Mar 8 19:46:18 2011] [info]: Successful login for root from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430) I cannot log in as any of my Active Directory users. When I do, or when I send a known-bad username/password combination, I get a message to rt.log that looks like this: [Tue Mar 8 19:45:55 2011] [error]: FAILED LOGIN for mledbetter from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424) Those are the only messages that are EVER logged to the log file. I didn't even realize that there were more things that RT would log, until I ran across this message: http://lists.bestpractical.com/pipermail/rt-users/2010-August/065986.html Why can I not see those log messages? I would very much appreciate help in this regard, because if I could just solve that problem I think I could fix the Active Directory problem myself. Note that when I log in as root (which works because, of course, root is a local user, not an AD user), I can go to the System Configuration page. There, in the RT Configuration section, I see this line: Plugins RT::Authen::ExternalAuthsite config And in the Loaded perl modules section, I see this line: RT::Interface::Web::Request 0.30\ /opt/rt3/bin/../lib/RT/Interface/Web/Request.pm I'm not sure where to go from here, and I'd appreciate any input. I'd also like to thank trs and jibsheet for helping me on IRC. - Micah
Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
YES! This worked, thank you so much! In detail, here's what I did. - I removed everything that CPAN had put in /opt/rt3/local/plugins - I downloaded the dev release of external auth - I installed it with a simple `perl Makefile.PL; make; make install` - I removed the example RT_SiteConfig.pm that was created in /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/ Now my logs are full of [debug] lines that pointed me in the right direction, and now Active Directory authentication is finally working. Thanks again. Should I file a bug report somewhere with what happened? I'd be happy to if it would be helpful for someone. - Micah -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jason Ledford Sent: Tuesday, March 08, 2011 18:48 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect I am using rt 3.8.9, but I had to update to the dev release of external auth http://search.cpan.org/CPAN/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0 .08_01.tar.gz I was getting results like you, or lack of results. It didn't appear to even be loading the plugin. From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Micah R Ledbetter [mledbet...@neuric.com] Sent: Tuesday, March 08, 2011 3:24 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect Hi all, I'm having a problem making RT::Authen::ExternalAuth work with LDAP. Furthermore, when I go to the log to find out what's wrong, I see almost nothing there. I'm on Ubuntu 10.04.1, running RT 3.8.8 installed from source to /opt/rt3, and RT::Authen::ExternalAuth 0.08 installed from CPAN via this command: PERL5LIB=/opt/rt3/lib cpan RT::Authen::ExternalAuth Here is my RT_SiteConfig.pm: http://pastie.org/1648532 I can log in as root, or any other locally-created user. When I do, I get a message to rt.log that looks like this: [Tue Mar 8 19:46:18 2011] [info]: Successful login for root from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430) I cannot log in as any of my Active Directory users. When I do, or when I send a known-bad username/password combination, I get a message to rt.log that looks like this: [Tue Mar 8 19:45:55 2011] [error]: FAILED LOGIN for mledbetter from \ 192.168.55.133 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424) Those are the only messages that are EVER logged to the log file. I didn't even realize that there were more things that RT would log, until I ran across this message: http://lists.bestpractical.com/pipermail/rt-users/2010-August/065986.html Why can I not see those log messages? I would very much appreciate help in this regard, because if I could just solve that problem I think I could fix the Active Directory problem myself. Note that when I log in as root (which works because, of course, root is a local user, not an AD user), I can go to the System Configuration page. There, in the RT Configuration section, I see this line: Plugins RT::Authen::ExternalAuthsite config And in the Loaded perl modules section, I see this line: RT::Interface::Web::Request 0.30\ /opt/rt3/bin/../lib/RT/Interface/Web/Request.pm I'm not sure where to go from here, and I'd appreciate any input. I'd also like to thank trs and jibsheet for helping me on IRC. - Micah
Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect
On 09 Mar 2011 19:25, Micah R Ledbetter wrote: Should I file a bug report somewhere with what happened? I'd be happy to if it would be helpful for someone. What RT version are you actually running? You claimed RT 3.8.8, but ExternalAuth 0.08 is known to work with that and upgrading to ExternalAuth 0.08_01 shouldn't have mattered for 3.8.8. Thomas
Re: [rt-users] Need assistance with rt authentication to Active Directory
On 09 Mar 2011 17:57, m0bilitee wrote: Hi folks, I'm trying to run rt 3.8.9 on CentOS 5.5, talking to Active Directory on a Windows Server 2003 domain controller. I followed the guide at the wiki at http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome and got everything working up to the external plugin. RT 3.8.9 broke version 0.08 of ExternalAuth. 0.08_01 is the developer release which fixes the issue. You probably have 0.08. http://search.cpan.org/~falcone/RT-Authen-ExternalAuth-0.08_01/ Thomas
