[rt-users] Compiling RT from source code
Hi, did anyone successfully compile RT 3.8.9 on a ubuntu 10.10 box? Thanks in advance. -- *Regads, Houcem*
Re: [rt-users] Debian Squeeze and RT 3.8 - fetchmailrc howto?
Thank you so much! :) that helped me! Med Vänliga Hälsningar/Best Regards Martin Petersson M: Office +46 (0)522 98028 : Direct +46 (0)73 84 00 450 D: Fax +46 (0)70 25 79 453 F: www.uanet.se Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095 Styrelsens säte: Uddevalla Please consider the environment before printing this e-mail. -Ursprungligt meddelande- Från: Magnus Mikkelsen [mailto:graphicalprogramm...@gmail.com] Skickat: den 29 mars 2011 12:09 Till: Martin Petersson; rt-users@lists.bestpractical.com Ämne: RE: [rt-users] Debian Squeeze and RT 3.8 - fetchmailrc howto? Hi Martin Have you tried to look at http://requesttracker.wikia.com/wiki/Fetchmail ? This page tells you how to use fetchmail to poll a pop-account and put the mails into RT. The pop-account can be on any server. Regards Magnus Mikkelsen
[rt-users] About the queues in fetchmailrc
Hello Do i need to set up this: # supp...@example.org poll pop.example.org protocol pop3 username support@somedomain password secretpassword mda /usr/bin/rt-mailgate-3.8 --queue Mattsson --action correspond --url http://localhost/rt/; no keep support-comm...@example.org poll pop.example.org protocol pop3 username login-of-supportcomment-mailbox password verysecretpassword mda /usr/bin/rt-mailgate-3.6 --queue support --action comment --url http://localhost/rt/; no keep for every queue I have created in RT? And same for comments? Med Vänliga Hälsningar/Best Regards Martin Petersson *: Office +46 (0)522 98028 *: Direct +46 (0)73 84 00 450 *: Fax +46 (0)70 25 79 453 *: www.uanet.sehttp://www.uanet.se/ [cid:image001.gif@01CBEECC.39D090A0] Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095 Styrelsens säte: Uddevalla P Please consider the environment before printing this e-mail. inline: image001.gif
Re: [rt-users] About the queues in fetchmailrc
Do i need to set up this Here's what I did when I used fetchmail (FM): poll exchangeserver.companydomain.dkproto imap: username rt password secretpassword mda /opt/rt3/bin/rt-mailgate --url http://localhost --queue General --action correspond --debug username rt-kommentar password secretpassword mda /opt/rt3/bin/rt-mailgate --url http://localhost --queue General --action comment--debug I'm no expert in FM but I think this means you first tell FM which server to poll, then which protocol to use. Then you give FM a list of accounts to fetch mails from, and what to do with the mails. So you dont have to set up poll and proto for each mailadress, if they are on the same server. But you have to have one line per mailaddress you want to fetch. And if you want to use mail to create new tickets in different queues, you need one email pr queue. For corresponding and commenting, you just use the addresses you've set up in the SiteConfig. The comments/correspondence will be attached to the correct ticket if the tag is in the subject, regardless which queue it is in. I'm also a newbie - so others can correct me if I'm wrong. But this what I've gathered so far. Venlig hilsen / Best regards Kamstrup A/S http://www.kamstrup.com Magnus Mikkelsen Produktionstekniker Målerdivisionen for El Kamstrup A/S Industrivej 28 DK-8660 Skanderborg Tel: +45 89 93 10 00 Fax: +45 89 93 10 01 Dir: +45 89 93 13 34 Web: www.kamstrup.com
[rt-users] firefox4 textbox missing
since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
(11/03/30 8:22), Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? I'm using Firefox 4.0 on OS X 10.6.7 against both RT4.0.0-rc7 and RT3.8.8. I do see the message box with either value for the WYSIWYG message composer preference. Could you tell us which version of RT you're using? Shawn
Re: [rt-users] firefox4 textbox missing
- Original Message - (11/03/30 8:22), Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? I'm using Firefox 4.0 on OS X 10.6.7 against both RT4.0.0-rc7 and RT3.8.8. I do see the message box with either value for the WYSIWYG message composer preference. Could you tell us which version of RT you're using? Shawn 3.8.9. I've tried clearing all the cache too on the client and that has not helped. not using any special plugins this is a pretty new install RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
- Original Message - (11/03/30 8:50), Brian Dial wrote: - Original Message - (11/03/30 8:22), Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. Thearea is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this listabout it, is anyone else running ff4 and seeing this behavior? I'm using Firefox 4.0 on OS X 10.6.7 against both RT4.0.0-rc7 and RT3.8.8. I do see the message box with either value for the WYSIWYG message composer preference. Could you tell us which version of RT you're using? Shawn 3.8.9. I've tried clearing all the cache too on the client and that has not helped. not using any special plugins this is a pretty new install I can reproduce the problem on 3.8.9 and 3.8-trunk. I've filed a ticket for you: http://issues.bestpractical.com/Ticket/Display.html?id=17000 As a temporary workaround, turning off the wysiwyg text editor in your preferences will let you actually create and reply to tickets. Shawn thanks! RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
[rt-users] Query tickets by user custom field
Hi, I'm trying to get a list/chart of the number of tickets per group of users. I created a User CF named group and all users (non-privileged) are assigned a specific value of this CF. Is there a way to search for all tickets where the requestor has a specific value in this CF? It sounds like a join in TicketSQL, is there such a thing? Thanks, Daniel.
Re: [rt-users] firefox4 textbox missing
On 03/30/2011 08:22 AM, Brian Dial wrote: since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? I just upgraded to FF4 on Windows 7 yesterday, and everything is working fine for my installation. Do you happen to have an add-on installed that would be causing you grief? Or, check your settings in the preferences and try setting everything back to defaults for the message composer, if they are changed. Regards, Max
[rt-users] Wrong date displayed
Hi all, in out RT installation, the software shows wrong dates both in the web interface and in the logs. Our configured timezone is Europe/Rome (CEST), while RT shows GMT. My system is a RHEL 5.6 with RT 3.8.9 installed (all perl modules from CPAN); mod_perl version is 2.0.4 from EPEL I've tried something from the list (e.g. 'PerlOptions +GlobalRequest' and 'SetHandler modperl' in place of 'SetHandler perl-script', in httpd.conf), but no one resolved our problem. Thank you -- Francesco Tordini Ufficio servizi di rete Sistemi Informativi - http://www.si.unimib.it Università degli Studi Milano - Bicocca Via Cozzi, 53 20125 Milano - Italy francesco.tord...@unimib.it phone +39 0264485522 fax +39 0264485550
Re: [rt-users] firefox4 textbox missing
As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] Compiling RT from source code
On Wed, Mar 30, 2011 at 09:34:11AM +0100, Houcem HACHICHA wrote: Hi, did anyone successfully compile RT 3.8.9 on a ubuntu 10.10 box? Ubuntu 10.10 is one of the platforms we build on for release, it works fine -kevin pgpvOtJ3anbHX.pgp Description: PGP signature
Re: [rt-users] Query tickets by user custom field
On Wed, Mar 30, 2011 at 09:12:02AM -0400, Daniel De Marco wrote: I created a User CF named group and all users (non-privileged) are assigned a specific value of this CF. Is there a way to search for all tickets where the requestor has a specific value in this CF? It sounds like a join in TicketSQL, is there such a thing? Unfortunately, TicketSQL doesn't support searching on User CFs. You can group by it in a chart, but you can't search by it without extending the TicketSQL syntax. I've gotten around this in the past by copying the requestor's User CF to a hidden Ticket CF and searching on that instead. -kevin pgpYm2GjQeD6x.pgp Description: PGP signature
Re: [rt-users] Wrong date displayed
On Wed, Mar 30, 2011 at 04:03:23PM +0200, Francesco Tordini wrote: in out RT installation, the software shows wrong dates both in the web interface and in the logs. RT will always log GMT in the logs and in the database. Ensure that Europe/Rome is a timezone format that your operating system understands, otherwise RT can't convert for display in the web UI. -kevin Our configured timezone is Europe/Rome (CEST), while RT shows GMT. My system is a RHEL 5.6 with RT 3.8.9 installed (all perl modules from CPAN); mod_perl version is 2.0.4 from EPEL I've tried something from the list (e.g. 'PerlOptions +GlobalRequest' and 'SetHandler modperl' in place of 'SetHandler perl-script', in httpd.conf), but no one resolved our problem. pgpm7jgdAxgOG.pgp Description: PGP signature
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you. pgpX3bzRMcIMl.pgp Description: PGP signature
Re: [rt-users] Wrong date displayed
On 30 Mar 2011 10:03, Francesco Tordini wrote: Hi all, in out RT installation, the software shows wrong dates both in the web interface and in the logs. Our configured timezone is Europe/Rome (CEST), while RT shows GMT. You don't say where you configured your timezone. Have you actually configured RT's $Timezone to Europe/Rome, or just the system's timezone? Thomas My system is a RHEL 5.6 with RT 3.8.9 installed (all perl modules from CPAN); mod_perl version is 2.0.4 from EPEL I've tried something from the list (e.g. 'PerlOptions +GlobalRequest' and 'SetHandler modperl' in place of 'SetHandler perl-script', in httpd.conf), but no one resolved our problem. Thank you
Re: [rt-users] firefox4 textbox missing
Some versions of FCKEditor has had issues with browser detection for newer browser versions. As far as I can tell it's dependant on older versions of FCKEditor being used, but as the bug has been replicated on 3.8.9 and 3.8-trunk perhaps it is not the case. Some FCKEditor users have been updating the agent strings to detect FF4.0 and IE9 correctly. Either way, it may be an option to try the newer CKEditor as it was such as simple patch posted on the list a while back, and easily reverted back to FCKEditor. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 March 2011 16:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] firefox4 textbox missing On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
How to enable FCKEditor/CKEditor in RT 3.8.9? I do not see the option anywhere. Simon On Wed, Mar 30, 2011 at 8:51 AM, Alex Young alexyo...@housingpartners.co.uk wrote: Some versions of FCKEditor has had issues with browser detection for newer browser versions. As far as I can tell it's dependant on older versions of FCKEditor being used, but as the bug has been replicated on 3.8.9 and 3.8-trunk perhaps it is not the case. Some FCKEditor users have been updating the agent strings to detect FF4.0 and IE9 correctly. Either way, it may be an option to try the newer CKEditor as it was such as simple patch posted on the list a while back, and easily reverted back to FCKEditor. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 March 2011 16:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] firefox4 textbox missing On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you.
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 04:51:43PM +0100, Alex Young wrote: Some versions of FCKEditor has had issues with browser detection for newer browser versions. As far as I can tell it's dependant on older versions of FCKEditor being used, but as the bug has been replicated on 3.8.9 and 3.8-trunk perhaps it is not the case. Some FCKEditor users have been updating the agent strings to detect FF4.0 and IE9 correctly. Either way, it may be an option to try the newer CKEditor as it was such as simple patch posted on the list a while back, and easily reverted back to FCKEditor. The 3.8 series will not be shipping CKEditor, so if there is a problem with FF4 that needs to be resolved with FCKEditor. I haven't seen any bug reports about IE9 and FCKEditor. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 March 2011 16:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] firefox4 textbox missing On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote: As a test I have also just updated RT to use the latest CKEditor version 3.5.2 as it has fixes for IE9 and several other browser updates. Also works flawlessly. RT 3.8 doesn't use CKEditor, so I'm not sure how this is relevant? -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 30 March 2011 13:57 To: rt-users Subject: Re: [rt-users] firefox4 textbox missing Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the list. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Dial Sent: 30 March 2011 13:22 To: rt-users Subject: [rt-users] firefox4 textbox missing since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show. The area is there for it but theres no box to type in. seeing this in ff4 on linux win7. didn't find any other messages on this list about it, is anyone else running ff4 and seeing this behavior? RKK and RKK Engineers are registered trade names of Rummel, Klepper Kahl, LLP, a Maryland limited liability partnership. This message contains confidential information intended only for the person or persons named above. If you have received this message in error, please immediately notify the sender by return email and delete the message. Thank you. pgplhexPRKuja.pgp Description: PGP signature
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 09:15:15AM -0700, Simon Gao wrote: How to enable FCKEditor/CKEditor in RT 3.8.9? I do not see the option anywhere. search for RichText in your configuration files -kevin pgpdELwJ9jiTS.pgp Description: PGP signature
[rt-users] RT-4.0.0rc7 and CAS problems
I installed 4.0.0rc7 for testing. Our production version is 3.8.4. The 3.8.4 install has Set($WebExternalAuth , 1); in the RT_SiteConfig.pm and Apache2::AuthCAS set up in the Apache config. This works in 3.8.4, but when I set it up for 4.0.0rc7 and tried to login I was redirected to our CAS login page as expected and then redirected back the RT login page that says the login failed and has the login text box showing (which does not accept text). Is there something more I need to do for 4.0 or did I forgot some setting? Thank You, Scott
Re: [rt-users] RT-4.0.0rc7 and CAS problems
On Wed, Mar 30, 2011 at 12:15:10PM -0500, Scott T. Hildreth wrote: I installed 4.0.0rc7 for testing. Our production version is 3.8.4. The 3.8.4 install has Set($WebExternalAuth , 1); in the RT_SiteConfig.pm and Apache2::AuthCAS set up in the Apache config. This works in 3.8.4, but when I set it up for 4.0.0rc7 and tried to login I was redirected to our CAS login page as expected and then redirected back the RT login page that says the login failed and has the login text box showing (which does not accept text). Is there something more I need to do for 4.0 or did I forgot some setting? Does your apache log show that REMOTE_USER is being set to what you expect? There have been several changes since 3.8.4 for the login path, so you may be better off testing if 3.8.9 also fails for you. I know of a few folks using RT's External Auth against the 4.0.0 betas, so I suspect a misconfiguration or some weird bug we haven't seen yet, rather than a general failure. -kevin pgpfxgbRJ3Bbr.pgp Description: PGP signature
Re: [rt-users] RT-4.0.0rc7 and CAS problems
On Wed, 2011-03-30 at 14:12 -0400, Kevin Falcone wrote: On Wed, Mar 30, 2011 at 12:15:10PM -0500, Scott T. Hildreth wrote: I installed 4.0.0rc7 for testing. Our production version is 3.8.4. The 3.8.4 install has Set($WebExternalAuth , 1); in the RT_SiteConfig.pm and Apache2::AuthCAS set up in the Apache config. This works in 3.8.4, but when I set it up for 4.0.0rc7 and tried to login I was redirected to our CAS login page as expected and then redirected back the RT login page that says the login failed and has the login text box showing (which does not accept text). Is there something more I need to do for 4.0 or did I forgot some setting? Does your apache log show that REMOTE_USER is being set to what you expect? I don't see REMOTE_USER in the logs, but I do see this CAS(95219): setHeader: Setting header: CAS_FILTER_USER = shildret There have been several changes since 3.8.4 for the login path, so you may be better off testing if 3.8.9 also fails for you. I know of a few folks using RT's External Auth against the 4.0.0 betas, so I suspect a misconfiguration or some weird bug we haven't seen yet, rather than a general failure. -kevin
[rt-users] Template not seeing value just set in Scrip
I must be missing something obvious…
On Create, I have a Scrip that looks at the requestor’s Organization field
(presuming, of course, they’ve sent us email before and we’ve set a value
for it). If it matches one of the values in a multi-select custom field we
have at the Ticket level called “Client”, then it automatically assigns the
“Client” custom field to that ticket. Here is the relevant part from that
Scrip:
my $T_Obj = $self-TicketObj;
$T_Obj-AddCustomFieldValue( Field = Client, Value = $client-Name );
That works great. Next, it goes to another Scrip that then performs a
Notify AdminCcs using a custom template. This template sends the AdminCcs a
copy of the Transaction-Content, but then appends the just assigned custom
field to the email. Here is the relevant part from that Template:
{$Transaction-Content()}
{ my $OUTPUT;
my $rTicket = RT::Ticket-new( $RT::SystemUser );
$rTicket-Load($Ticket-id);
my $values = $rTicket-CustomFieldValues('Client');
$OUTPUT .= : . $values . :BR;
while (my $value = $values-Next ) {
$OUTPUT .= * . $value-Content . *BR;
}
$OUTPUT;
}
Now, here’s the problem. If that custom field was propagated via the Scrip
mentioned in the first section, it doesn’t carry that value into the
Template even though the Template is executed after it:
Execution Order (reversed):
Wed Mar 30 14:39:21 2011 The RT System itself - Outgoing email recorded
[Show]
Wed Mar 30 14:39:20 2011 The RT System itself - Outgoing email recorded
[Show]
Wed Mar 30 14:39:18 2011 The RT System itself - Client added
If, however, I use RT to create a new ticket and self-select the Client
custom field, it will work. So, I know I’m pulling the right field out in
the Template.
I even tried re-loading the ticket (as you see above) in the hopes that it
would re-read the new value from the database.
Any idea how I might be able to accomplish this? As far as I can tell, the
Scrip is correctly updating the DB, it executes before the Template gets
rendered, and the code is correct in the Template. Thanks.
--drew
Re: [rt-users] RT-4.0.0rc7 and CAS problems
On Wed, Mar 30, 2011 at 01:35:09PM -0500, Scott T. Hildreth wrote: On Wed, 2011-03-30 at 14:12 -0400, Kevin Falcone wrote: On Wed, Mar 30, 2011 at 12:15:10PM -0500, Scott T. Hildreth wrote: I installed 4.0.0rc7 for testing. Our production version is 3.8.4. The 3.8.4 install has Set($WebExternalAuth , 1); in the RT_SiteConfig.pm and Apache2::AuthCAS set up in the Apache config. This works in 3.8.4, but when I set it up for 4.0.0rc7 and tried to login I was redirected to our CAS login page as expected and then redirected back the RT login page that says the login failed and has the login text box showing (which does not accept text). Is there something more I need to do for 4.0 or did I forgot some setting? Does your apache log show that REMOTE_USER is being set to what you expect? I don't see REMOTE_USER in the logs, but I do see this CAS(95219): setHeader: Setting header: CAS_FILTER_USER = shildret That isn't a header that RT matches on, did you have a local customization to 3.8.4 to handle that? -kevin There have been several changes since 3.8.4 for the login path, so you may be better off testing if 3.8.9 also fails for you. I know of a few folks using RT's External Auth against the 4.0.0 betas, so I suspect a misconfiguration or some weird bug we haven't seen yet, rather than a general failure. pgpnEQGR2KDd2.pgp Description: PGP signature
Re: [rt-users] firefox4 textbox missing
I noticed an issue with the Richtext editor and Fx4 when using the SphinxIntegrated addon from the wiki. This addon includes a javascript document.domain setting that goes in the InHeader file of RT. When this line is present, the Rich text editor does not load in Fx4. Without it, it works fine. I don't know if this is related, but I thought I'd mention it. /Johan
Re: [rt-users] RT-4.0.0rc7 and CAS problems
On Wed, 2011-03-30 at 15:29 -0400, Kevin Falcone wrote: On Wed, Mar 30, 2011 at 01:35:09PM -0500, Scott T. Hildreth wrote: On Wed, 2011-03-30 at 14:12 -0400, Kevin Falcone wrote: On Wed, Mar 30, 2011 at 12:15:10PM -0500, Scott T. Hildreth wrote: I installed 4.0.0rc7 for testing. Our production version is 3.8.4. The 3.8.4 install has Set($WebExternalAuth , 1); in the RT_SiteConfig.pm and Apache2::AuthCAS set up in the Apache config. This works in 3.8.4, but when I set it up for 4.0.0rc7 and tried to login I was redirected to our CAS login page as expected and then redirected back the RT login page that says the login failed and has the login text box showing (which does not accept text). Is there something more I need to do for 4.0 or did I forgot some setting? Does your apache log show that REMOTE_USER is being set to what you expect? I don't see REMOTE_USER in the logs, but I do see this CAS(95219): setHeader: Setting header: CAS_FILTER_USER = shildret That isn't a header that RT matches on, did you have a local customization to 3.8.4 to handle that? -kevin There have been several changes since 3.8.4 for the login path, so you may be better off testing if 3.8.9 also fails for you. I know of a few folks using RT's External Auth against the 4.0.0 betas, so I suspect a misconfiguration or some weird bug we haven't seen yet, rather than a general failure. I looked at my 3.8.4 install and there wasn't any customization. If I check the apache logs I don't see REMOTE_USER in that one as well. I set the log level to debug on the server where I have 4.0 installed, but I still don't see REMOTE_USER being set. Would I see that in the log with debug set? Can I set REMOTE_USER = CAS_FILER_USER in the httpd.conf?
Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 08:03:38PM +, Johan Sjöberg wrote: I noticed an issue with the Richtext editor and Fx4 when using the SphinxIntegrated addon from the wiki. This addon includes a javascript document.domain setting that goes in the InHeader file of RT. When this line is present, the Rich text editor does not load in Fx4. Without it, it works fine. I don't know if this is related, but I thought I'd mention it. The error turns out to be that CGI.pm 3.51 has started sticking a header into the javascript which FF4 interprets strictly. I have no insight into why the SphinxIntegrated addon breaks, but the extension's author reads the mailing list and may reply. -kevin pgpPNZL5MSWWu.pgp Description: PGP signature
