Re: [rt-users] Set Transaction CustomField from My Day tool

[Robert Wysocki]

Dnia 2011-04-01, pią o godzinie 12:29 +0200, Robert Wysocki pisze:
> Hi there, 
> 
> I would like to set Transaction CustomField values from the My Day tool.
> I've got to the point, where I have the Transaction CF's in the My Day
> template, I've even figured out how to associate Ticket ID with the CF
> (by the means of NamePrefix).
> 
> But I'm stuck with setting the value entered by user. I've tried to use
> ProcessObjectCustomFieldValues, but it requires Transaction ID to be
> present in the name of the input field (and I've got
> Object-RT::Transaction--CustomField--Value there instead of
> Object-RT::Transaction--CustomField--Value).
> 
> What am I missing?

For anyone interested, since there was no response on the list, I've
decided to try another aproach: I've written a scrip that works in a
similar way than CommandByMail: it checks, if
Transaction->Message->First->Content contains /NameOfTheCustomField:/
and then it sets the appropriate Transaction CustomField.

-- 
Robert Wysocki
CONTIUM S.A., http://www.contium.pl

Re: [rt-users] installation of RT-Extension-SLA-0.03

[Asanka]

Kevin Falcone  bestpractical.com> writes:

> 
> On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote:
> >I am having problems with getting RT to start again aftter installing The
SLA 0.03 extension.
> > 
> >I get the following error in the Web Logs.
> 
> You don't appear to have added RT::Extension::SLA to your @Plugins
> line with all the other extensions you have installed
> 
> -kevin
> 
> >[error] Require of RT::Condition::SLA_RequireDefault failed.\nCan't 
> > locate
> >RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib
> >/usr/local/lib/rt3/plugins/RT-FM/lib /usr/local/lib/rt3/plugins/RT-IR/lib
> >/usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib /usr/share/perl5
/usr/local/lib64/perl5
> >/usr/local/share/perl5 /usr/lib64/perl5
> >/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
> >/usr/local/lib/perl5/site_perl/5.10.0
> >/usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl
> >/usr/lib/perl5/site_perl . /etc/httpd) at (eval 2651) line
2.\n\nCompilation failed in require
> >at (eval 2) line 1.\n
> > 
> >I can't seem to find where the path to the SLA_RequireDefault.pm needs to
be added so that RT
> >will start.
> > 
> >Base OS is Fedora Core 14, web server Build
> >RT 3.8.8 installed via YUM
> >Mysqld installed via YUM
> >RTFM 2.4.2 installed
> >RT-IR 2.4.2 installed
> >RT-Authen-ExternalAuth-0.08 installed
> >RT-Action-NotifyGroup-0.02 installed
> >bestpractical-rt-extension-jsgantt0d1cacc1 installed
> > 
> >Gary L. Bristol
> >CISSP, CRISC, RHCE
> >405-623-9503
> 

Hi Kevin, I am having the same issue and struggling for the past few days
without any luck, appreciate if you can point me in the right direction

Thanks and Best Regards

Re: [rt-users] RT customization questions

[Nick Kartsioukas]

On Wed, 06 Apr 2011 00:07 +0100, "Houcem HACHICHA"
 wrote:
> Is it possible to add a new ticket status to RT, like a "closed" status
> for instance?

Yes, see http://requesttracker.wikia.com/wiki/CustomStatuses

[rt-users] RT customization questions

[Houcem HACHICHA]

Hi everyone,


Is it possible to add a new ticket status to RT, like a "closed" status for
instance?

Is it possible to show ticket resolution time graphs by "working hours"
time? ie calculating the resolution time using only the working hours of the
week, say from 9 am to 6 pm?
Thanks in advance,

-- 
*Regads,
Houcem*

Re: [rt-users] search by today

[Ruslan Zakirov]

On Tue, Apr 5, 2011 at 7:04 PM, Garry Booth  wrote:
> Hi All
>
> does anybody know if there is a way to dynamically search through tickets
> with creation dates from today to two weeks ago, without changing the dates
> every time?
>
> e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO'

For future references, it's on wiki:

http://requesttracker.wikia.com/wiki/SearchOnDates

> regards
> Garry

-- 
Best regards, Ruslan.

Re: [rt-users] LDAP and ext. Auth for a better understanding...

[Nick Kartsioukas]

On Tue, 05 Apr 2011 22:06 +0200, w...@yellowhippy.com wrote:
> My question is what happens if we have an external authorisation, like
> LDAP...
> Does RT copy the user information to its internal database? Or how  
> does it make sure that the user information is stored? Since I can  
> easily delete users from my LDAP.

RT will create a user in its own database, using the field mappings set
up in your RT-ExternalAuth section of RT-SiteConfig.  It won't store the
password locally though, it will keep hitting LDAP for login
authentication.

[rt-users] LDAP and ext. Auth for a better understanding...

[wac]

Hello everyone,

as far as I know, users shouldn't be deleted from RT (can't be). The  
reason for this is that we want to be able to reconstruct everthing  
even when the user isn't around anymore.


Is that correct so far?

My question is what happens if we have an external authorisation, like LDAP...
Does RT copy the user information to its internal database? Or how  
does it make sure that the user information is stored? Since I can  
easily delete users from my LDAP.


Would be great if someone could explain the method to me.

Cheers,
Chris

Re: [rt-users] 3.9

[Thomas Sibley]

On 04/05/2011 02:02 PM, Scott T. Hildreth wrote:
> Where is rc8, I don't see it in the devel directory?

Sorry, I typoed.  rc7 is the latest.

Thomas

Re: [rt-users] 3.9

[Scott T. Hildreth]

On Tue, 2011-04-05 at 12:18 -0400, Thomas Sibley wrote:
> On 04/05/2011 12:07 PM, Burton Simonds wrote:
> > What is the current status of rt 3.9?  I noticed in the devel
> > repository there were a several there, but the release candidates for
> > RT4 seem to have more recent updates.  Is 3.9 considered stable enough
> > for production?  The reason I ask, is it seems to have several
> > features that I might be interested in.
> 
> 3.9 became 4.0, the same way 3.5 became 3.6 and the shorter lived 3.7
> became 3.8.  If you want to test the fun new features, you want to try
> our latest release candidate, 4.0.0rc8.  

Where is rc8, I don't see it in the devel directory?

Thanks.

> Release candidate means we
> think it's ready for production testing.  If you try it out, please let
> us know how it goes for you.
> 
> Thomas

Re: [rt-users] RT::Authen::ExternalAuth, Possible Configuration Issue?

[Eli Guzman]

Apologies, forgot to include configuration and log file attachment.

Thanks,
Eli

-Original Message-
From: Eli Guzman 
Sent: Tuesday, April 05, 2011 11:50 AM
To: 'rt-users@lists.bestpractical.com'
Subject: RT::Authen::ExternalAuth, Possible Configuration Issue?

Greetings all,

== A Little Background ==

Sorry for the length of this post, TL/DR is at the bottom of this
message. We currently run RT 3.6.6 in a production environment (running
on RHEL 5.3, Tikanga, 2.6.18-128.2.1.el5xen #1 SMP, x86, running on a
Dell PowerEdge R410). We are in the midst of upgrading to 3.8.9 (as we
really liked the new look). The test environment is running on RHEL 5.6
Tikanga, 2.6.18-229.el5 #1 SMP, x86_64, within an ESX virtual
environment (Dell PowerEdge R710 acting as the VM host). 

We have already compiled the new RT instance successfully (web GUI runs
really well), ported our current production DB to the new environment
(after some issues related to MyISAM incompatibilities during initial
deployment; we have been running RT since release v2.8), ran any
necessary schema updates, and ensured that there weren't any CPAN
related inconsistencies.

== The Problem ==

Everything as far as the interface seems to be working as it should. We
are currently attempting to integrate the LDAP piece into the install
(LDAP via RT is a bit new to us). I believe that I may be missing a
configuration piece somewhere, as we cannot seem to get authentication
to occur properly between "RT::Authen::ExternalAuth", and our Active
Directory (AD) server. 

I've enabled logging in RT (debug mode), and have attached the actual
"rt.log" file to see if anyone can take a look and see if anything
sticks out. I've also included my main "RT_SiteConfig.pm", as well as
the RT::Authen::External LDAP configuration file
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm), as
the issue could also be a configuration issue with this file. As far as
LDAP authentication, we currently use Active Directory on Windows 2003
R2. Within AD we have setup an initial OU named 'services', with an
authentication user named 'ldap', and a security group named 'RTUsers'. 

The actual error is as follows:

[Tue Apr  5 16:03:18 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAut
h.pm:92)

I've searched for this error, but I have only found some threads
addressing a similar issue, but with no actual listed solutions. From
what I can tell from these threads the issue seems to stem from either
an Apache, or a FastCGI configuration issue. The thing is Apache on this
server starts without any errors at all, so it seems to be parsing the
configuration files without a problem. I am attaching any related Apache
configuration files as well (two files actually,
/etc/httpd/conf/httpd.conf and /etc/httpd/conf.d/rt3.conf).

At the moment I am a bit stumped, so if anyone here has any
suggestions/information as to the issues mentioned above I'd certainly
appreciate any and all input.

== TL/DR ==

Installed RT 3.8.9 on a test RHEL server, and cannot seem to get
RT::Authen::ExternalAuth to properly work, please help!

Best Regards,
Eli 



config-and-logs.tar.gz
Description: config-and-logs.tar.gz

Re: [rt-users] search by today

[Raed El-Hames]

Yep, you are right Kenn.
I was translating the original query, your "Created > '2 weeks ago' " will be 
more efficient. - I think

Roy

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: 05 April 2011 17:39
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] search by today

Raed,

Isn't the "now" kind of intuitive? Wouldn't "Created > '2 weeks ago' work just 
as well since the query is already running 'Today' or realtime? Unless you can 
created dates in the future, but I would think that unlikely. Just a 
theological thought, ;-).

Kenn
LBNL
On Tue, Apr 5, 2011 at 8:28 AM, Raed El-Hames 
mailto:raed.el-ha...@daisygroupplc.com>> wrote:
Garry:

Try:
Created < 'now' AND Created > '2 week ago' AND Queue = 'FOO'

Roy

> -Original Message-
> From: 
> rt-users-boun...@lists.bestpractical.com
>  [mailto:rt-users-
> boun...@lists.bestpractical.com] On 
> Behalf Of Garry Booth
> Sent: 05 April 2011 16:05
> To: RT Users
> Subject: [rt-users] search by today
>
> Hi All
>
> does anybody know if there is a way to dynamically search through
> tickets with creation dates from today to two weeks ago, without
> changing the dates every time?
>
> e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO'
>
> regards
>
> Garry

[rt-users] RT::Authen::ExternalAuth, Possible Configuration Issue?

[Eli Guzman]

Greetings all,

== A Little Background ==

Sorry for the length of this post, TL/DR is at the bottom of this
message. We currently run RT 3.6.6 in a production environment (running
on RHEL 5.3, Tikanga, 2.6.18-128.2.1.el5xen #1 SMP, x86, running on a
Dell PowerEdge R410). We are in the midst of upgrading to 3.8.9 (as we
really liked the new look). The test environment is running on RHEL 5.6
Tikanga, 2.6.18-229.el5 #1 SMP, x86_64, within an ESX virtual
environment (Dell PowerEdge R710 acting as the VM host). 

We have already compiled the new RT instance successfully (web GUI runs
really well), ported our current production DB to the new environment
(after some issues related to MyISAM incompatibilities during initial
deployment; we have been running RT since release v2.8), ran any
necessary schema updates, and ensured that there weren't any CPAN
related inconsistencies.

== The Problem ==

Everything as far as the interface seems to be working as it should. We
are currently attempting to integrate the LDAP piece into the install
(LDAP via RT is a bit new to us). I believe that I may be missing a
configuration piece somewhere, as we cannot seem to get authentication
to occur properly between "RT::Authen::ExternalAuth", and our Active
Directory (AD) server. 

I've enabled logging in RT (debug mode), and have attached the actual
"rt.log" file to see if anyone can take a look and see if anything
sticks out. I've also included my main "RT_SiteConfig.pm", as well as
the RT::Authen::External LDAP configuration file
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm), as
the issue could also be a configuration issue with this file. As far as
LDAP authentication, we currently use Active Directory on Windows 2003
R2. Within AD we have setup an initial OU named 'services', with an
authentication user named 'ldap', and a security group named 'RTUsers'. 

The actual error is as follows:

[Tue Apr  5 16:03:18 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAut
h.pm:92)

I've searched for this error, but I have only found some threads
addressing a similar issue, but with no actual listed solutions. From
what I can tell from these threads the issue seems to stem from either
an Apache, or a FastCGI configuration issue. The thing is Apache on this
server starts without any errors at all, so it seems to be parsing the
configuration files without a problem. I am attaching any related Apache
configuration files as well (two files actually,
/etc/httpd/conf/httpd.conf and /etc/httpd/conf.d/rt3.conf).

At the moment I am a bit stumped, so if anyone here has any
suggestions/information as to the issues mentioned above I'd certainly
appreciate any and all input.

== TL/DR ==

Installed RT 3.8.9 on a test RHEL server, and cannot seem to get
RT::Authen::ExternalAuth to properly work, please help!

Best Regards,
Eli 

Re: [rt-users] search by today

[Kenneth Crocker]

Raed,

Isn't the "now" kind of intuitive? Wouldn't "Created > '2 weeks ago' work
just as well since the query is already running 'Today' or realtime? Unless
you can created dates in the future, but I would think that unlikely. Just a
theological thought, ;-).

Kenn
LBNL

On Tue, Apr 5, 2011 at 8:28 AM, Raed El-Hames <
raed.el-ha...@daisygroupplc.com> wrote:

> Garry:
>
> Try:
> Created < 'now' AND Created > '2 week ago' AND Queue = 'FOO'
>
> Roy
>
> > -Original Message-
> > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> > boun...@lists.bestpractical.com] On Behalf Of Garry Booth
> > Sent: 05 April 2011 16:05
> > To: RT Users
> > Subject: [rt-users] search by today
> >
> > Hi All
> >
> > does anybody know if there is a way to dynamically search through
> > tickets with creation dates from today to two weeks ago, without
> > changing the dates every time?
> >
> > e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO'
> >
> > regards
> >
> > Garry
>

Re: [rt-users] 3.9

[Thomas Sibley]

On 04/05/2011 12:07 PM, Burton Simonds wrote:
> What is the current status of rt 3.9?  I noticed in the devel
> repository there were a several there, but the release candidates for
> RT4 seem to have more recent updates.  Is 3.9 considered stable enough
> for production?  The reason I ask, is it seems to have several
> features that I might be interested in.

3.9 became 4.0, the same way 3.5 became 3.6 and the shorter lived 3.7
became 3.8.  If you want to test the fun new features, you want to try
our latest release candidate, 4.0.0rc8.  Release candidate means we
think it's ready for production testing.  If you try it out, please let
us know how it goes for you.

Thomas

[rt-users] 3.9

[Burton Simonds]

What is the current status of rt 3.9?  I noticed in the devel
repository there were a several there, but the release candidates for
RT4 seem to have more recent updates.  Is 3.9 considered stable enough
for production?  The reason I ask, is it seems to have several
features that I might be interested in.

Thanks,
Burton

Re: [rt-users] search by today

[Raed El-Hames]

Garry:

Try:
Created < 'now' AND Created > '2 week ago' AND Queue = 'FOO'

Roy

> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Garry Booth
> Sent: 05 April 2011 16:05
> To: RT Users
> Subject: [rt-users] search by today
> 
> Hi All
> 
> does anybody know if there is a way to dynamically search through
> tickets with creation dates from today to two weeks ago, without
> changing the dates every time?
> 
> e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO'
> 
> regards
> 
> Garry

[rt-users] search by today

[Garry Booth]

Hi All

does anybody know if there is a way to dynamically search through  
tickets with creation dates from today to two weeks ago, without  
changing the dates every time?


e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO'

regards

Garry

Re: [rt-users] Closing Tickets with mandatory fields

[Jeff Blaine]

On 4/5/2011 10:28 AM, Holger Haase wrote:

Hi all,

Scenario:

RT 3.8.1

We set up TicketCustomFields as mandatory, this works fine if you open a
ticket and work on it. But if you look into the queue you are able to
close a ticket.

Shouldn’t there also come a warning that a mandatory field is not
filled? We want to make sure !mandatory! fields are always filled.


Hi Holger,

"Mandatory" is just a form field validation check, as you found
out.  If you want to require the field before resolve is allowed,
you will have to work around it with sillyness.

Search the list archives for jblaine over the last 3 months
and you will find a thread on it with more info.

[rt-users] Closing Tickets with mandatory fields

[Holger Haase]

Hi all,

Scenario:
RT 3.8.1
We set up TicketCustomFields as mandatory, this works fine if you open a ticket 
and work on it. But if you look into the queue you are able to close a ticket.
Shouldn't there also come a warning that a mandatory field is not filled? We 
want to make sure !mandatory! fields are always filled.

Thanks in advance,
Holger

Re: [rt-users] repetitive browser authentication

[Obando, David DE - EV]

Hi,

late answer - it took a while until I could look into the problem again.
What I now did was cloning my rt VM and deleting 
/usr/local/share/request-tracker3.8 so all my customizations are inactive.

I still have to re-authenticate, e.g. I login, open a second tab with a ticket 
ID URL and have to login again.
Tested in Internet Explorer and Firefox.

I'm using the Debian package from http://rt.easter-eggs.org, a standard apache 
setup, my RT config looks like:

*
my $zone = "UTC";
$zone=`/bin/cat /etc/timezone`
if -f "/etc/timezone";
chomp $zone;
Set($Timezone, $zone);

Set($rtname, 'rt.ehapa.de');
Set($Organization, 'ehapa.de');

Set($CorrespondAddress , 'r...@rt.ehapa.de');
Set($CommentAddress , 'rt-comm...@rt.ehapa.de');


Set($WebPath , "/rt");
Set($WebBaseURL , "http://rt.ehapa.de";);


my %typemap = (
mysql   => 'mysql',
pgsql   => 'Pg',
sqlite3 => 'SQLite',
);

Set($DatabaseType, $typemap{mysql} || "UNKNOWN");

Set($DatabaseHost, 'localhost');
Set($DatabasePort, '');

Set($DatabaseUser , 'rt3');
Set($DatabasePassword , 'xxx');

my $dbc_dbname = 'rt3'; if ( "mysql" eq "sqlite3" ) { Set ($DatabaseName, '' . 
'/' . $dbc_dbname); } else { Set ($DatabaseName, $dbc_dbname); }

Set($RTAddressRegexp , '^help(-comment)?\@rt\.ehapa\.de$');

Set($DevelMode, '0');

Set($LogoURL, "/rt/NoAuth/images/logo_ev.jpg");
Set($LogoLinkURL, 'http://ehapa.de');
Set($LogoAltText, "");
Set($LogoImageWidth, 75);
Set($LogoImageHeight, 38);
Set($DefaultSummaryRows, 30);
Set(%GnuPG, Enable => 0);
Set($DefaultQueue, "Ehapa");
Set($MaxInlineBody, 4);
Set($LogToSyslog, 'debug');
***



Thank you and best regards,
David


-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Kevin Falcone
Gesendet: Donnerstag, 17. März 2011 16:51
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] repetitive browser authentication

On Thu, Mar 17, 2011 at 03:52:11PM +0100, Obando, David DE - EV wrote:
> I don't use different hostname. I just tested with clicking the RT links in 
> two "new-ticket-notification"-mails:
> 1. clicking the first ticketlink and authenticating 2. clicking the 
> second ticketlink and I have to authenticate again

Then you're going to have to tell us more about what configuration changes or 
customizations you've made to RT, since this isn't normal observed behavior.  
Your debugging logs from RT would also be helpful, along with cookie 
information.

-kevin

> -Ursprüngliche Nachricht-
> Von: rt-users-boun...@lists.bestpractical.com 
> [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Kevin 
> Falcone
> Gesendet: Donnerstag, 17. März 2011 15:30
> An: rt-users@lists.bestpractical.com
> Betreff: Re: [rt-users] repetitive browser authentication
> 
> On Thu, Mar 17, 2011 at 01:51:55PM +0100, Obando, David DE - EV wrote:
> >Dear all,
> > 
> >I installed a new system with RT 3.8.8. I'm wondering why I have to 
> > authenticate again after
> >successful authentication.
> > 
> >Example: I login to rt RT webinterface and in a second step I click an 
> > RT link in an e-mail to
> >a new ticket. A new browser tab opens and I have to authenticate again.
> > 
> >Tested in FF and IE.
> >Any ideas how I can change setting so authentication is only needed once 
> > per session?
> 
> This usually happens when you have different hostnames that alias to RT so 
> the cookies aren't compatible.

Re: [rt-users] scrip custom condition problem on rt-3.8.1

[Gregor Bruhin]

Thanks you are right, it seems not to be possible to use a pre-defined and 
additionally a user-defined condition.

So I set my condition to user-defined and put the following in the Custom 
condition:

return($self->TransactionObj->Type eq "Create" && 
$self->TicketObj->QueueObj->Name ne "Backoffice");

Many thanks and best regards, Greg


-Message d'origine-
De : rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] De la part de Gerard FENELON
Envoyé : mardi 5 avril 2011 12:34
À : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] scrip custom condition problem on rt-3.8.1

I believe that is not possible
It is : either you use a pre-defined condition or you use a user-defined 
condition
but you cannot add a condition to a pre-defined condition.
Which means that you have to use a user-defined condition and in it 
detect a "Create" transaction and then add your own.

Gerard

On 2011-04-05 12:25, Gregor Bruhin wrote:
> Hi All,
>
>
> I'm trying to add a special condition to an existing scrip (Scrip 3 On Create 
> Autoreply To Requestors).
>
> I just put return 0; in the scrip custom condition field and I notice that 
> the scrip is still executed, any ideas why  and how to debug ? In syslog I 
> just see the scrip is executed and an autoreply is sent.
>
>
> Best regards, Greg

Re: [rt-users] scrip custom condition problem on rt-3.8.1

[Gerard FENELON]

I believe that is not possible
It is : either you use a pre-defined condition or you use a user-defined 
condition

but you cannot add a condition to a pre-defined condition.
Which means that you have to use a user-defined condition and in it 
detect a "Create" transaction and then add your own.


Gerard

On 2011-04-05 12:25, Gregor Bruhin wrote:

Hi All,


I'm trying to add a special condition to an existing scrip (Scrip 3 On Create 
Autoreply To Requestors).

I just put return 0; in the scrip custom condition field and I notice that the 
scrip is still executed, any ideas why  and how to debug ? In syslog I just see 
the scrip is executed and an autoreply is sent.


Best regards, Greg

[rt-users] scrip custom condition problem on rt-3.8.1

[Gregor Bruhin]

Hi All,


I'm trying to add a special condition to an existing scrip (Scrip 3 On Create 
Autoreply To Requestors).

I just put return 0; in the scrip custom condition field and I notice that the 
scrip is still executed, any ideas why  and how to debug ? In syslog I just see 
the scrip is executed and an autoreply is sent.


Best regards, Greg

[rt-users] Timezone Discrepancies

[Rocel M. Lacida]

Hello Again,

I need some help. I just tried changing my timezone because I found out 
that it was not set at first though the time is correct just the 
timezone that is different. Now the problem is the  ticket I made before 
the actual change is also affected. The time reflected on the previous 
ticket is an hour advanced.  How can I make it sync with current timezone?



Regards,
Rocel