Re: [rt-users] RT is no longer sending Auto Replies On-Create
On Tue, Jun 28, 2011 at 1:24 AM, Alberto Vazquez beto...@gmail.com wrote: OK ... I am about to ready to throw in the towel I am not sure how all of this is suppose to work. I aware that RT somehow use dovecot, sendmail and postfix. Nothing has changed on the Exchange side, so I am not sure why I am getting the Client does not have permissions to send as this sender (in reply to end of DATA command)) error. I have modified everything (I think) and I am still missing something, since RT still fails to send emails out. Here are some logs. Thanks for all of your help. Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=alberto.vazq...@proiris.com, relay=mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0, dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to MAIL FROM command)) Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518: there is your problem. The smtp server mail.proiris.com does not allow your rt smtp server to relay e-mail. This is no rt problem, get in touch with your e-mail admin and ask him to help you fix this problem. -- natxo 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT is no longer sending Auto Replies On-Create
On Exchange allow your RT server to relay by ip or configure postfix/sendmail to use some account to authenticate on exchange. Maybe we are getting false positives, these email from www-data are not confirmed that they was RT mail. Maybe they are just cron or system reports... Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner 2011/6/27 Alberto Vazquez beto...@gmail.com OK ... I am about to ready to throw in the towel I am not sure how all of this is suppose to work. I aware that RT somehow use dovecot, sendmail and postfix. Nothing has changed on the Exchange side, so I am not sure why I am getting the *Client does not have permissions to send as this sender (in reply to end of DATA command)) *error. It has to be something so simple, but I am not sure where to make the change so that it works. I have modified everything (I think) and I am still missing something, since RT still fails to send emails out. Here are some logs. Thanks for all of your help. *From: /var/log/messages **Jun 27 15:51:16 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215076-1897.18466-3...@proiris.com*rt-3.8.8-1569-1309215076-1897.18466-3...@proiris.com * #18466/274432 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:16 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215076-1897.18466-3...@proiris.com*rt-3.8.8-1569-1309215076-1897.18466-3...@proiris.com * No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352) Jun 27 15:51:16 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215076-949.18466-1...@proiris.com*rt-3.8.8-1569-1309215076-949.18466-1...@proiris.com * #18466/274432 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:16 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215076-949.18466-1...@proiris.com*rt-3.8.8-1569-1309215076-949.18466-1...@proiris.com * sent To: **alberto.vazq...@proiris.com* alberto.vazq...@proiris.com*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) Jun 27 15:51:26 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215086-1261.18465-3...@proiris.com*rt-3.8.8-1569-1309215086-1261.18465-3...@proiris.com * #18465/274435 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:26 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215086-1261.18465-3...@proiris.com*rt-3.8.8-1569-1309215086-1261.18465-3...@proiris.com * No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352) Jun 27 15:51:26 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215086-1202.18465-1...@proiris.com*rt-3.8.8-1569-1309215086-1202.18465-1...@proiris.com * #18465/274435 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:26 usch-apps-p056 RT: ** rt-3.8.8-1569-1309215086-1202.18465-1...@proiris.com*rt-3.8.8-1569-1309215086-1202.18465-1...@proiris.com * sent To: **alberto.vazq...@proiris.com* alberto.vazq...@proiris.com*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) Jun 27 16:10:02 usch-apps-p056 RT: ** rt-3.8.8-1965-1309216202-929.18467-1...@proiris.com*rt-3.8.8-1965-1309216202-929.18467-1...@proiris.com * #18467/274441 - Scrip 17 On Create Autoreply To Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 16:10:02 usch-apps-p056 RT: ** rt-3.8.8-1965-1309216202-929.18467-1...@proiris.com*rt-3.8.8-1965-1309216202-929.18467-1...@proiris.com * sent To: **alberto.vazq...@proiris.com* alberto.vazq...@proiris.com*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) Jun 27 16:10:02 usch-apps-p056 RT: Ticket 18467 created in queue 'RGARequests' by avazquez (/usr/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671) Jun 27 16:15:20 usch-apps-p056 RT: ** rt-3.8.8-1564-1309216520-1490.18467-3...@proiris.com*rt-3.8.8-1564-1309216520-1490.18467-3...@proiris.com * #18467/27 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 16:15:20 usch-apps-p056 RT: ** rt-3.8.8-1564-1309216520-1490.18467-3...@proiris.com*rt-3.8.8-1564-1309216520-1490.18467-3...@proiris.com * No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352) Jun 27 16:15:20 usch-apps-p056 RT: ** rt-3.8.8-1564-1309216520-1767.18467-1...@proiris.com*rt-3.8.8-1564-1309216520-1767.18467-1...@proiris.com * #18467/27 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 16:15:20 usch-apps-p056 RT: ** rt-3.8.8-1564-1309216520-1767.18467-1...@proiris.com*rt-3.8.8-1564-1309216520-1767.18467-1...@proiris.com * sent To: **alberto.vazq...@proiris.com* alberto.vazq...@proiris.com*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) * *From: /var/log/mail.info* *Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed Jun 27 16:15:20
[rt-users] Adding custom fields to email notifications
Hello all, My users are asking about possibly adding information from custom fields into the email notifications they receive on things like queue changes, comments, etc.. I'm not sure how I'd go about something like that without changing ALL the queue emails.. there's probably a simple solution to this I'm overlooking. Does anybody have any insights? 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Adding custom fields to email notifications
Queue level templates named the same as global templates get used preferentially. On 06/28/2011 10:22 AM, Chris Hall wrote: Hello all, My users are asking about possibly adding information from custom fields into the email notifications they receive on things like queue changes, comments, etc.. I'm not sure how I'd go about something like that without changing ALL the queue emails.. there's probably a simple solution to this I'm overlooking. Does anybody have any insights? 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Adding custom fields to email notifications
Chris,
Here's an example template of what we use for one of our Queues:
Subject: Request Titled: {$Ticket-Subject} has been Resolved!
This ticket has been resolved. DO NOT REPLY to this message!
-
TICKET INFORMATION:
Queue : {$Ticket-QueueObj-Name}
Number : {$Ticket-Id}
Subject: {$Ticket-Subject}
-
Requestor : {$Ticket-Requestors-UserMembersObj-First-Name}
Created by: {$Ticket-CreatorObj-Name}
Created on: {substr($Ticket-Created, 0, 10)}
Owned by: {$Ticket-OwnerObj-Name}
Development Started on: {substr($Ticket-Started, 0, 10)}
QA Approved on: {substr($Ticket-FirstCustomFieldValue('QA Approval Date'),
0, 10)}
QA Approved by: {$Ticket-FirstCustomFieldValue('QA Approver')}
Migratedon: {substr($Ticket-Resolved, 0, 10)}
Migratedby: {$Ticket-FirstCustomFieldValue('Migrator')}
-
Resolution Comment:
{$Ticket-FirstCustomFieldValue('Resolution Description');}
-
Here you have several Ticket fields as well as Custom Fields.
Hope this helps.
Kenn
LBNL
On Tue, Jun 28, 2011 at 7:22 AM, Chris Hall hir...@gmail.com wrote:
Hello all,
My users are asking about possibly adding information from custom fields
into the email notifications they receive on things like queue changes,
comments, etc.. I'm not sure how I'd go about something like that without
changing ALL the queue emails.. there's probably a simple solution to this
I'm overlooking. Does anybody have any insights?
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
Hey Kenneth, Its not based on a CF for approval, its based on the RT approval system. Someone creates a ticket in a Queue and an additional ticket is created for approval and it pops up in the approval section of RT. Isnt this the normal process for approvals for RT? Chris From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Tuesday, June 28, 2011 3:15 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Cristopher, I'm curious. Why not just have these tickets created in a General or Review Queue and send a notification to whoever should approve of the ticket based on From or some CF value. Then when that Approver changes the value of a CF to indicate approval, move the ticket to the appropriate Queue? That way, all history stays with the original request ticket. Kenn LBNL On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater clasa...@taleo.com wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Monday, June 27, 2011 3:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldnt I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks Christopher Lasater Technology Analyst I Taleo T. 904.520.6046 E. clasa...@taleo.com Error! Filename not specified. http://www.taleo.com/ This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. 2011 Training: http://bestpractical.com/services/training.html PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket
Chris, I'm not sure. When we originally put in RT, there was no approvals so we created our own by creating a Queue used for Review and then based on CF values automatically moved it to the correct Queue along with notifications, etc. All history is with one ticket. Then RT came out with approvals but I never got into it. I liked our way better. Privileges were the same and easier to maintain. Kenn LBNL On Tue, Jun 28, 2011 at 12:32 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Kenneth, Its not based on a CF for approval, its based on the RT approval system. Someone creates a ticket in a Queue and an additional ticket is created for approval and it pops up in the approval section of RT. Isn’t this the normal process for approvals for RT? Chris ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker *Sent:* Tuesday, June 28, 2011 3:15 PM *To:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket ** ** Cristopher, I'm curious. Why not just have these tickets created in a General or Review Queue and send a notification to whoever should approve of the ticket based on From or some CF value. Then when that Approver changes the value of a CF to indicate approval, move the ticket to the appropriate Queue? That way, all history stays with the original request ticket. Kenn LBNL On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater clasa...@taleo.com wrote: Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions? *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Christopher Lasater *Sent:* Monday, June 27, 2011 3:26 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket Hello, Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn’t I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket? Thanks *Christopher Lasater **Technology Analyst I **Taleo ** **T. 904.520.6046 E. clasa...@taleo.com * *Error! Filename not specified.* http://www.taleo.com/ *This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.* 2011 Training: http://bestpractical.com/services/training.html ** ** 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] migrating from MySQL to Postgres?
Greetings, Some progress has been made on this front. I have made some slight edits to Edward Groenendaal's script found here: http://wiki-archive.bestpractical.com/view/MySQLToPg that Ruslan pointed out. I am now able to migrate data from my mysql database to a postgres one. I'll post that script tomorrow. RT comes up ok with the postgres database, but I am unable to create new tickets - the following error comes up in /var/log/httpd/error_log: [Tue Jun 28 17:31:56 2011] [error] [client 128.83.129.176] FastCGI: server /opt/rt/rt4/sbin/rt-server.fcgi stderr: [Tue Jun 28 22:31:56 2011] [crit]: Couldn't create a ticket: Internal Error: Couldn't execute the query 'INSERT INTO Tickets (Subject, Status, Queue, Creator, Owner, LastUpdatedBy, Started, Type, Resolved, Starts, Created, Priority, LastUpdated, Due) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'ERROR: duplicate key value violates unique constraint tickets_pkey, referer: https://rt instance/Ticket/Create.html?Queue=3 Any ideas? I have moved back to the mysql-backed instance for the time being. Thanks, Dario -- Dario Landazurida...@astro.as.utexas.edu Systems Administrator (512) 471-3334 McDonald Observatory smime.p7s Description: S/MIME Cryptographic Signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] migrating from MySQL to Postgres?
Dario, I apologize for being slightly off-topic, but your original request stated you wanted to migrate from mysql to postgres to better utilize full text search. I'm sure this has been discussed in other threads, but is their an inherent limitation in mysql that prevents this (ie, you need a lot more memory, faster disk access, etc, using mysql vs. postgres) function from working efficiently (or at all)? Thanks. On Tue, Jun 28, 2011 at 5:40 PM, Dario Landazuri da...@astro.as.utexas.eduwrote: Greetings, Some progress has been made on this front. I have made some slight edits to Edward Groenendaal's script found here: http://wiki-archive.bestpractical.com/view/MySQLToPg that Ruslan pointed out. I am now able to migrate data from my mysql database to a postgres one. I'll post that script tomorrow. -- James Moseley 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Auth:GnuPG: how to reject unsigned email messages from privileged users?
I would want to reject gpg unsigned inbound emails and to reject messages with unverified or bad signatures as well. Has anyone done something similar? Thank you, Ezequiel Alfíe 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] migrating from MySQL to Postgres?
James, Dario, I apologize for being slightly off-topic, but your original request stated you wanted to migrate from mysql to postgres to better utilize full text search. I'm sure this has been discussed in other threads, but is their an inherent limitation in mysql that prevents this (ie, you need a lot more memory, faster disk access, etc, using mysql vs. postgres) function from working efficiently (or at all)? No apologies necessary. I made this decision based on Best Practical's assertions in full_text_indexing.pod (in the install tarball) that full text indexing is not supported natively in MySQL, that I'd have to install an external package to get it, and that I'd likely have to recompile MySQL from source to properly integrate MySQL with the external indexing engine. Whereas PostgreSQL supports full text indexing natively, and I can get (maintained) packages for it straight from postgres.org. (Side note: I've changed from digest subscription to full for the time being - no need to cc me on messages anymore) Cheers, Dario -- Dario Landazurida...@astro.as.utexas.edu Systems Analyst (512) 471-3334 McDonald Observatory 2011 Training: http://bestpractical.com/services/training.html
