[rt-users] ICAL-Error Message

[john s.]

RT-Version: 3.8.9

Ubuntu 10.04 LTS

Perl: 5.10.1


Hello Everybody 

I tried to make an ICal entry from my Search query in RT

there comes the following text:

BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RTSBA//
VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates for RT tickets: Queue = 'EDV'
AND (Status = 'new' OR Status = 'open' OR Status = 'stalled')
X-WR-CALNAME;VALUE=TEXT:RT due dates END:VCALENDAR 


What ive done to exclude some errors based on it .

Mime Types: 
1. winxp client:  set the filetype on ical 
2. apache: make a directory directive to the ical direcrtory with mime type
text/calendar
3. linux server: set the mime type in the global OS Environment. 

So i think there is an RT problem 


best regards 

john s. 













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Re: [rt-users] can't unmark an bookmarked ticket

[john s.]

Rt-Version: 3.8.9 

Ubuntu 10.04


Does no one have the same Problem like me??? 

best regrads john s. 
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[rt-users] Rights problem in RT

[Vegard Vesterheim]

We have noticed that some pages in our RT-3.8.8 installation have
started to load slowly. It turns out that on pages which presents a menu
for Ticket Owner, the menu has become much larger than it used to be. It
is now populated with thousands of entries! Almost equal to the total
number of users (privileged and unprivileged) in our database. We only
have around 100 privileged users. The page for building a New Search from
scratch has this problem.

Looking at the code I see that RT tries to identify users which have the
'OwnTicket' right, and displays these in the menu:

my $Users = RT::Users->new( $session{CurrentUser} );
$Users->WhoHaveRight(
Right   => 'OwnTicket',
Object  => $object,
IncludeSystemRights => 1,
IncludeSuperusers   => $isSU
);

This call returns many more users than expected.

The 'OwnTicket' right had not been granted explicitly to any user or
group, I tried to to assign this right explicitly, but that did not fix
the problem. The System group 'Everyone' only has the rights
CommentOnTicket, CreateTicket, ReplyToTicket.

Any hints on how to resolve this problem?

 - Vegard V -

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[rt-users] RT 3.8.7 Forward Transaction or Ticket shows up as attachment rather than inline

[Chris Herrmann]

Hi all,

is there a way of making the forward transaction / ticket function forward
the content in the way that it was initially generated, rather than as an
attached eml file? So the text content of a transaction should appear as
inline text, and any attachments should appear as attachments, rather than
as attachments embedded within an attached email.

Outlook opens up the attached files OK, but gmail won't, iphone won't etc.

Currently the template for "Forward Ticket" is very sparse:

-

This is a forward of ticket #{ $Ticket->id }
-

The other issue with the forwarded ticket is that the from address does not
pick up the queue address or "Chris via RT" with the correct email address,
rather it picks up the system default address.

I"m not sure but I'm guessing that I might be able to fix the format through
a slightly more descriptive template but am not sure where to start..

Thanks,

Chris

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[rt-users] Perl dependencies trouble on Fedora 15

[Jesse B. Crawford]

I'm trying to set up RT on a machine running Fedora 15 (as a test
installation, the final may be on either F15 or RHEL). I've run make
fixdeps, and it installed a lot of modules, but when I set up Apache and
tried to log in, I got a 500 error. I found that many of the modules
files installed by CPAN were non-readable by the webserver (permissions
600), so I corrected that. Now I still get a 500 error, because it could
not find the file Params/Validate.pm. CPAN instists that
Params::Validate.pm is installed, but find does not locate the file
anywhere outside of .cpan. I'm not sure if I'm using CPAN wrong or what
else is up, but I'm not able to find any information on this problem.

I'd appreciate any tips on how to correctly install these dependencies.

Jesse B. Crawford (jeanluc)
Systems Programmer
New Mexico Tech Computer Center
jean...@nmt.edu

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Re: [rt-users] The actual HTTP_HOST does NOT match the configured WebDomain

[Yan Seiner]

On Wed, September 7, 2011 3:46 pm, Yan Seiner wrote:

>
> All of this is happening on the same machine.  I am using the mail
command to send mail to the mailgate on the same host, so no proxying.

Never mind Turned out to be a stale DNS cache issue...
http://localhost works; http://canonical.name doesn't..



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Re: [rt-users] The actual HTTP_HOST does NOT match the configured WebDomain

[Yan Seiner]

On Wed, September 7, 2011 2:22 pm, Kevin Falcone wrote:
> On Wed, Sep 07, 2011 at 01:30:00PM -0700, Yan Seiner wrote:
>> I'm trying to set up the email gateway on my shiny new install of 4.0.2.
>> I think I have everything set up correctly, except that the email never
>> gets there and I get this error in the apache log files:
>>
>> [Wed Sep  7 20:16:02 2011] [warn]: The actual HTTP_HOST (tracker) does
>> NOT
>> match the configured WebDomain (xxx.xxx.xxx). Perhaps you should
>> Set($WebDomain, 'tracker'); in RT_SiteConfig.pm, otherwise your internal
>> links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087)
>
> This is a warning, and shouldn't stop rt-mailgate.  You probably want
> to post all of the log messages.
>
> What this message is saying is that you've set your WebDomain in your
> config to xxx.xxx.xxx but someone is connecting to the machine as
> 'tracker' and this may cause problems.  From your rt-mailgate
> invocation below, I'm guessing it isn't caused by the mailgate, unless
> you're proxying things.
>

All of this is happening on the same machine.  I am using the mail command
to send mail to the mailgate on the same host, so no proxying.

Where and how do I enable logging to see more details?  What I posted is
all I'm getting.  I get nothing else in the logs pertaining to the
warning; the email just doesn't show up.  I have allowed ticket creation
for everyone.


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Re: [rt-users] Making autocreated AD users into privileged users

[Yan Seiner]

On Wed, September 7, 2011 3:25 pm, Kevin Falcone wrote:
> On Wed, Sep 07, 2011 at 03:06:05PM -0700, April Rosenberg wrote:
>> Thanks for the tip, I hadn't tried searching since I had one user that
>> is
>> visible.  It is RT::Auth 0.08.  But I am now able to change my users to
>> privileged, so all is awesome!
>
> Great.
> I missed originally that you were creating the users by sending mail,
> but I'm pretty sure AutoCreate is only used by
> RT::Authen::ExternalAuth when logging in via the webui

Here's what I ended up doing to autocreate AD users as priveleged:

Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged => 1});

--Yan





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Re: [rt-users] Making autocreated AD users into privileged users

[Kevin Falcone]

On Wed, Sep 07, 2011 at 03:06:05PM -0700, April Rosenberg wrote:
> Thanks for the tip, I hadn't tried searching since I had one user that is
> visible.  It is RT::Auth 0.08.  But I am now able to change my users to
> privileged, so all is awesome!

Great.
I missed originally that you were creating the users by sending mail,
but I'm pretty sure AutoCreate is only used by
RT::Authen::ExternalAuth when logging in via the webui

-kevin

> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com
> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: Wednesday, September 07, 2011 2:56 PM
> To: RT-Users@lists.bestpractical.com
> Subject: Re: [rt-users] Making autocreated AD users into privileged users
> 
> On Wed, Sep 07, 2011 at 02:48:59PM -0700, April Rosenberg wrote:
> > I have been working to figure this out for a while and I am just not
> > sure what I am not doing wrong and I am unable to find much
> > information on this on the web.  I am running Request Tracker 3.8.7 on
> > Ubuntu 10.04 with MySQL
> > 5.0.92 and Apache 2.2.14 with mod perl 2.0.4.  I have
> > RT::Authen::ExternalAuth configured and I am able to send an email as
> > a user and they are then able to log in and view their ticket.
> > However, I would like to set up some of the users as privileged users
> > as they are the queue managers but they are not showing in the
> > Configuration/Users screen.  I have Set($AutoCreate, {Privileged =>
> > 1}); so I thought I would be able to at least edit my users, but they
> > are not showing up.  My RTSiteConfig.pm is below with the personal
> > info obscured.  If anyone can help that would be greatly appreciated.
> Thanks!
> 
> Under Configuration -> Users use the search feature.  Unprivileged users
> aren't listed.  If your users were being created as Privileged, then they
> would show up in the list.  I suggest searching for their email address
> for the best chance of success.  I'm not sure what version of
> RT-Authen-ExternalAuth you're using, so I can't tell you if AutoCreate
> should be working or not in your configuration.
> 
> -kevin
> 
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Re: [rt-users] Making autocreated AD users into privileged users

[April Rosenberg]

Thanks for the tip, I hadn't tried searching since I had one user that is
visible.  It is RT::Auth 0.08.  But I am now able to change my users to
privileged, so all is awesome!

April

-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Wednesday, September 07, 2011 2:56 PM
To: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Making autocreated AD users into privileged users

On Wed, Sep 07, 2011 at 02:48:59PM -0700, April Rosenberg wrote:
> I have been working to figure this out for a while and I am just not
> sure what I am not doing wrong and I am unable to find much
> information on this on the web.  I am running Request Tracker 3.8.7 on
> Ubuntu 10.04 with MySQL
> 5.0.92 and Apache 2.2.14 with mod perl 2.0.4.  I have
> RT::Authen::ExternalAuth configured and I am able to send an email as
> a user and they are then able to log in and view their ticket.
> However, I would like to set up some of the users as privileged users
> as they are the queue managers but they are not showing in the
> Configuration/Users screen.  I have Set($AutoCreate, {Privileged =>
> 1}); so I thought I would be able to at least edit my users, but they
> are not showing up.  My RTSiteConfig.pm is below with the personal
> info obscured.  If anyone can help that would be greatly appreciated.
Thanks!

Under Configuration -> Users use the search feature.  Unprivileged users
aren't listed.  If your users were being created as Privileged, then they
would show up in the list.  I suggest searching for their email address
for the best chance of success.  I'm not sure what version of
RT-Authen-ExternalAuth you're using, so I can't tell you if AutoCreate
should be working or not in your configuration.

-kevin

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Re: [rt-users] Making autocreated AD users into privileged users

[Kevin Falcone]

On Wed, Sep 07, 2011 at 02:48:59PM -0700, April Rosenberg wrote:
> I have been working to figure this out for a while and I am just not sure
> what I am not doing wrong and I am unable to find much information on this
> on the web.  I am running Request Tracker 3.8.7 on Ubuntu 10.04 with MySQL
> 5.0.92 and Apache 2.2.14 with mod perl 2.0.4.  I have
> RT::Authen::ExternalAuth configured and I am able to send an email as a user
> and they are then able to log in and view their ticket.  However, I would
> like to set up some of the users as privileged users as they are the queue
> managers but they are not showing in the Configuration/Users screen.  I have
> Set($AutoCreate, {Privileged => 1}); so I thought I would be able to at
> least edit my users, but they are not showing up.  My RTSiteConfig.pm is
> below with the personal info obscured.  If anyone can help that would be
> greatly appreciated.  Thanks!

Under Configuration -> Users use the search feature.  Unprivileged
users aren't listed.  If your users were being created as Privileged,
then they would show up in the list.  I suggest searching for their
email address for the best chance of success.  I'm not sure what
version of RT-Authen-ExternalAuth you're using, so I can't tell you if
AutoCreate should be working or not in your configuration.

-kevin


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[rt-users] Making autocreated AD users into privileged users

[April Rosenberg]

Good Afternoon,



I have been working to figure this out for a while and I am just not sure
what I am not doing wrong and I am unable to find much information on this
on the web.  I am running Request Tracker 3.8.7 on Ubuntu 10.04 with MySQL
5.0.92 and Apache 2.2.14 with mod perl 2.0.4.  I have
RT::Authen::ExternalAuth configured and I am able to send an email as a user
and they are then able to log in and view their ticket.  However, I would
like to set up some of the users as privileged users as they are the queue
managers but they are not showing in the Configuration/Users screen.  I have
Set($AutoCreate, {Privileged => 1}); so I thought I would be able to at
least edit my users, but they are not showing up.  My RTSiteConfig.pm is
below with the personal info obscured.  If anyone can help that would be
greatly appreciated.  Thanks!



April



# This file was generated by running "update-rt-siteconfig-3.8".

#

# While local modifications will not be overwritten without permission,

# it is recommended the they are instead placed in

# /etc/request-tracker3.8/RT_SiteConfig.d

#

# Note that modifications to the RT_SiteConfig.d directory won't

# take effect until the update command mentioned above is run again.



# start /etc/request-tracker3.8/RT_SiteConfig.d/40-timezone

# dynamically find out the current timezone

my $zone = "UTC";

$zone=`/bin/cat /etc/timezone`

if -f "/etc/timezone";

chomp $zone;

Set($Timezone, $zone);

# end   /etc/request-tracker3.8/RT_SiteConfig.d/40-timezone

# start /etc/request-tracker3.8/RT_SiteConfig.d/50-debconf

# THE BASICS:



Set($rtname, 'tickets');

Set($Organization, ' XX ');



Set($CorrespondAddress , ' XX ');

Set($CommentAddress , ' XX ');



Set($WebExternalAuth , '1');

Set($WebFallbackToInternalAuth , '1');

Set($WebExternalGecos , undef);

Set($WebExternalAuto , '1');



Set($MaxAttachmentSize , 1000);



Set($FriendlyFromLineFormat, "\"%s\" <%s>");



Set( @Plugins, qw(RT::Authen::ExternalAuth) );



# THE WEBSERVER:



Set($WebPath , "/rt");

Set($WebBaseURL , "http:// XX ");



# end   /etc/request-tracker3.8/RT_SiteConfig.d/50-debconf

# start /etc/request-tracker3.8/RT_SiteConfig.d/51-dbconfig-common

# THE DATABASE:

# generated by dbconfig-common



# map from dbconfig-common database types to their names as known by RT

my %typemap = (

mysql   => 'mysql',

pgsql   => 'Pg',

sqlite3 => 'SQLite',

);



Set($DatabaseType, $typemap{mysql} || "UNKNOWN");



Set($DatabaseHost, 'localhost');

Set($DatabasePort, '');



Set($DatabaseUser , ' XX ');

Set($DatabasePassword , ' XX ');



# SQLite needs a special case, since $DatabaseName must be a full pathname

my $dbc_dbname = 'rtdb'; if ( "mysql" eq "sqlite3" ) { Set ($DatabaseName,
'' . '/' . $dbc_dbname); } else { Set ($DatabaseName, $dbc_dbname); }

# end   /etc/request-tracker3.8/RT_SiteConfig.d/51-dbconfig-common

1;

# The order in which the services defined in ExternalSettings

# should be used to authenticate users. User is authenticated

# if successfully confirmed by any service - no more services

# are checked.

Set($ExternalAuthPriority,  [   'My_LDAP' ] );



# The order in which the services defined in ExternalSettings

# should be used to get information about users. This includes

# RealName, Tel numbers etc, but also whether or not the user

# should be considered disabled.

#

# Once user info is found, no more services are checked.

#

# You CANNOT use a SSO cookie for authentication.

Set($ExternalInfoPriority,  [   'My_LDAP' ] );



# If this is set to true, then the relevant packages will

# be loaded to use SSL/TLS connections. At the moment,

# this just means "use Net::SSLeay;"

Set($ExternalServiceUsesSSLorTLS,0);



# If this is set to 1, then users should be autocreated by RT

# as internal users if they fail to authenticate from an

# external service.

Set($AutoCreateNonExternalUsers,0);

Set($AutoCreate, {Privileged => 1});



# These are the full settings for each external service as a HashOfHashes

# Note that you may have as many external services as you wish. They will

# be checked in the order specified in the Priority directives above.

# e.g.

#Set(ExternalAuthPriority,['My_LDAP']);

#

Set($ExternalSettings,  {   # AN EXAMPLE LDAP SERVICE

'My_LDAP'   =>  {


 'type'  =>  'ldap',


'server'=>  ' XX ',


'user'  =>  ' XX ',


'pass'=>  ' XX ',


'base'  =>  ' XX ',

#

# ALL FILTERS MUST
BE VALID LDAP FILTERS ENCASED IN PARENTHESES!

# YOU **MUST**
SPECIFY A filter AND A d_filter!!

#

 

[rt-users] Can't load RT_SiteConfig.pm

[Raymond Norton]

 I'm using the following howto:

http://requesttracker.wikia.com/wiki/HowToInstallRequestTracker3.8OnUbuntu11.04

When I attempt to create the database, I get the error below. I found 
another conversation on the issue that indicated it was a permission 
issue. The file is owned by root and www-data. I set the permissions to 
755, but still get the error


 /usr/sbin/rt-setup-database-3.8 --action init --dba rtuser 
--prompt-for-dba-password

Couldn't load RT config file RT_SiteConfig.pm:

syntax error at /etc/request-tracker3.8/RT_SiteConfig.pm line 44, near "{}"
Compilation failed in require at 
/usr/share/request-tracker3.8/lib/RT/Config.pm line 585.
BEGIN failed--compilation aborted at /usr/sbin/rt-setup-database-3.8 
line 131


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Re: [rt-users] The actual HTTP_HOST does NOT match the configured WebDomain

[Kevin Falcone]

On Wed, Sep 07, 2011 at 01:30:00PM -0700, Yan Seiner wrote:
> I'm trying to set up the email gateway on my shiny new install of 4.0.2. 
> I think I have everything set up correctly, except that the email never
> gets there and I get this error in the apache log files:
> 
> [Wed Sep  7 20:16:02 2011] [warn]: The actual HTTP_HOST (tracker) does NOT
> match the configured WebDomain (xxx.xxx.xxx). Perhaps you should
> Set($WebDomain, 'tracker'); in RT_SiteConfig.pm, otherwise your internal
> links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087)

This is a warning, and shouldn't stop rt-mailgate.  You probably want
to post all of the log messages.

What this message is saying is that you've set your WebDomain in your
config to xxx.xxx.xxx but someone is connecting to the machine as
'tracker' and this may cause problems.  From your rt-mailgate
invocation below, I'm guessing it isn't caused by the mailgate, unless
you're proxying things.

-kevin

> I'm not sure where the system is picking up 'tracker' for HTTP_HOST so I'm
> at a loss on how to change it to the correct hostname.
> 
> exim4 says:
> 
> 2011-09-07 13:15:59 1R1OXP-0001FT-85 == |/opt/rt4/bin/rt-mailgate --queue
> General --action correspond --url http://rt.subutil.com
>  R=system_aliases T=address_pipe defer (0): Child
> process of address_pipe transport returned 75 (could mean temporary error)
> from command: /opt/rt4/bin/rt-mailgate


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[rt-users] The actual HTTP_HOST does NOT match the configured WebDomain

[Yan Seiner]

I'm trying to set up the email gateway on my shiny new install of 4.0.2. 
I think I have everything set up correctly, except that the email never
gets there and I get this error in the apache log files:

[Wed Sep  7 20:16:02 2011] [warn]: The actual HTTP_HOST (tracker) does NOT
match the configured WebDomain (xxx.xxx.xxx). Perhaps you should
Set($WebDomain, 'tracker'); in RT_SiteConfig.pm, otherwise your internal
links may be broken. (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1087)

I'm not sure where the system is picking up 'tracker' for HTTP_HOST so I'm
at a loss on how to change it to the correct hostname.

exim4 says:

2011-09-07 13:15:59 1R1OXP-0001FT-85 == |/opt/rt4/bin/rt-mailgate --queue
General --action correspond --url http://rt.subutil.com
 R=system_aliases T=address_pipe defer (0): Child
process of address_pipe transport returned 75 (could mean temporary error)
from command: /opt/rt4/bin/rt-mailgate

How do I go about changing the HTTP_HOST for rt?


-- 
In 2012 we get to choose whether to throw out the baby with the bathwater,
deny that the baby needs a bath, or have the government pay for the baby
and the bathwater.



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Re: [rt-users] How to change footer note in RT Web pages.

[Jesse Vincent]

On Wed, Sep 07, 2011 at 12:13:07PM -0700, izzabdullah 
  wrote:
> Jesse Vincent wrote:
> > 
> > Please don't remove the product's copyright message.
> 
> Isn't this, in essence, violating the GNU GPL which is also in the footer? 
> I was able to directly edit the Footer file in this location on our
> installation:

Hi Izz,

You are correct that at a technical level, an unscrupulous user has the
capability to remove RT's copyright notice.  I politely asked the user
not to do so.

The Free Software Foundation does publish guidance about the GPL.
As far as I can tell, the FSF agree with you 100% -- They consider removing
the copyright notice from a product to be a license violation:

 http://www.gnu.org/licenses/old-licenses/gpl-2.0-faq.html#IWantCredit

Best,

Jesse Vincent
Best Practical

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Re: [rt-users] How to change footer note in RT Web pages.

[izzabdullah]

Jesse Vincent wrote:
> 
> Please don't remove the product's copyright message.
> 

Isn't this, in essence, violating the GNU GPL which is also in the footer? 
I was able to directly edit the Footer file in this location on our
installation:
/usr/share/request-tracker-V.v/html/Elements

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[rt-users] Problems adding a custom header to RT 4.0.2

[Aline Guedes]

Hello,

I created a callback (at
/opt/rt4/local/html/Callbacks/My/Elements/Header/Head) to include a custom
Header on my rt instance, but when I open rt on the browser (firefox 6), the
main navigation menu is on top of my header. Is that expected?

I am currently trying to change the css files (layout.css and nav.css) to
fix this issue, but I am not sure this is the right way to go (and it is
giving me a lot of trouble - no css joy here).

I am using the default theme (aileron).

Best regards,
Aline

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Re: [rt-users] Multiple URL's with multiple themes (look and feel)

[Raed El-Hames]

Bart,
Can you keep us (me anyway) informed how the below solution works out for you, 
I am wondering how it will work if you need to link tickets cross different 
sites??
At the moment with mod_perl2 I am running 1 rt database one rt code tree for 2 
different sites (urls) but with 2 different webmux.pl , 2 RT_Siteconfig files, 
and few hacks within the code and exim.conf etc , its not a clean solution , 
and wondering if Ruz solution maybe a better way of doing things.

Regards;
Roy


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From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bart
Sent: 07 September 2011 16:09
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Multiple URL's with multiple themes (look and feel)

Hi,

Thanks for the reply, I'm going to see if the callback solution will help me 
with this.

It looks like this is indeed how I should attempt this setup.

Cheers.

Best regards,

Bart


2011/9/7 Ruslan Zakirov mailto:r...@bestpractical.com>>

It's double. For beginning alias multiple locations on the server to rt. Check 
that everything works. Some actions and links would point to urls defined in 
the config. Then you have to use callback in main autohandler where you check 
server's variables and set Web* and other options accordingly.

Regards, Ruslan. From phone.
07.09.2011 17:53 пользователь "Bart" mailto:b...@pleh.info>> 
написал:

> Hi,
>
> I'm wondering if it's possible to do the following within RequestTracker:
>
> - Set a different theme (look and feel) per queue / incoming URL.
> - Set a different theme (look and feel) per SelfService portal / incoming
> URL.
>
> The goal is to have 1 ticket system with multiple queue's but also multiple
> URL's. Technically that's possible but I'd want to give each queue/incoming
> URL a different look & feel (or just a different CSS file
> which overrules the default).
>
> I know I can do individual per user themes but I'd want to set something
> globally which will work for both normal users and selfservice users but
> then in a dynamic way where a you can implement RT on different websites
> while running just one instance.
>
> Hopefully someone can help point me in the right direction for this, so far
> all I've found is that it's not possible.
>
> Thanks in advance.
>
>
> Best regards,
>
> Bart

<>
RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26 & 27, 2011
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*  Barcelona, Spain — November 28 & 29, 2011

Re: [rt-users] Multiple URL's with multiple themes (look and feel)

[Bart]

Hi,

Thanks for the reply, I'm going to see if the callback solution will help me
with this.

It looks like this is indeed how I should attempt this setup.

Cheers.

Best regards,

Bart



2011/9/7 Ruslan Zakirov 

> It's double. For beginning alias multiple locations on the server to rt.
> Check that everything works. Some actions and links would point to urls
> defined in the config. Then you have to use callback in main autohandler
> where you check server's variables and set Web* and other options
> accordingly.
>
> Regards, Ruslan. From phone.
> 07.09.2011 17:53 пользователь "Bart"  написал:
>
> > Hi,
> >
> > I'm wondering if it's possible to do the following within RequestTracker:
> >
> > - Set a different theme (look and feel) per queue / incoming URL.
> > - Set a different theme (look and feel) per SelfService portal / incoming
> > URL.
> >
> > The goal is to have 1 ticket system with multiple queue's but also
> multiple
> > URL's. Technically that's possible but I'd want to give each
> queue/incoming
> > URL a different look & feel (or just a different CSS file
> > which overrules the default).
> >
> > I know I can do individual per user themes but I'd want to set something
> > globally which will work for both normal users and selfservice users but
> > then in a dynamic way where a you can implement RT on different websites
> > while running just one instance.
> >
> > Hopefully someone can help point me in the right direction for this, so
> far
> > all I've found is that it's not possible.
> >
> > Thanks in advance.
> >
> >
> > Best regards,
> >
> > Bart
>

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Re: [rt-users] [rt-user] Multiple URL's with multiple themes (look and feel)

[Ruslan Zakirov]

It's double. For beginning alias multiple locations on the server to rt.
Check that everything works. Some actions and links would point to urls
defined in the config. Then you have to use callback in main autohandler
where you check server's variables and set Web* and other options
accordingly.

Regards, Ruslan. From phone.
07.09.2011 17:53 пользователь "Bart"  написал:
> Hi,
>
> I'm wondering if it's possible to do the following within RequestTracker:
>
> - Set a different theme (look and feel) per queue / incoming URL.
> - Set a different theme (look and feel) per SelfService portal / incoming
> URL.
>
> The goal is to have 1 ticket system with multiple queue's but also
multiple
> URL's. Technically that's possible but I'd want to give each
queue/incoming
> URL a different look & feel (or just a different CSS file
> which overrules the default).
>
> I know I can do individual per user themes but I'd want to set something
> globally which will work for both normal users and selfservice users but
> then in a dynamic way where a you can implement RT on different websites
> while running just one instance.
>
> Hopefully someone can help point me in the right direction for this, so
far
> all I've found is that it's not possible.
>
> Thanks in advance.
>
>
> Best regards,
>
> Bart

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[rt-users] [rt-user] Multiple URL's with multiple themes (look and feel)

[Bart]

Hi,

I'm wondering if it's possible to do the following within RequestTracker:

   - Set a different theme (look and feel) per queue / incoming URL.
   - Set a different theme (look and feel) per SelfService portal / incoming
   URL.

The goal is to have 1 ticket system with multiple queue's but also multiple
URL's. Technically that's possible but I'd want to give each queue/incoming
URL a different look & feel (or just a different CSS file
which overrules the default).

I know I can do individual per user themes but I'd want to set something
globally which will work for both normal users and selfservice users but
then in a dynamic way where a you can implement RT on different websites
while running just one instance.

Hopefully someone can help point me in the right direction for this, so far
all I've found is that it's not possible.

Thanks in advance.


Best regards,

Bart

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Re: [rt-users] Spell checking Solutions for RT

[john s.]

Hello Thomas 


Is it possible to handle this server sided in RT?


best regards 

john s. 
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Re: [rt-users] Quick Ticket Creation

[john s.]

Hello Roy 

Thnx for your Tipps it works but i have changed  the Attribute Username to
ME

>From my point of view it's more flexible 

here are my final changes : 

<%loc('Nobody')%> 
<&|/l&>Me


best regards 

john s. 




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