Re: [rt-users] RT4.0.1 ExternalAuth and SSO
Hi Raphaël, this also sounds like an interesting method. I'm going to check it out today. I guess that mod_ntlm is alot easier than fumbling around with kerberos. Thanks for this interesting idea! Raphaël MOUNEYRES wrote: > > Hello, > here we'vebeen able to to SSO auth via apache using mod_ntlm > (mod_ntlm-0.2-10mdv2010.1.x86_64 ) > > Info was from > http://requesttracker.wikia.com/wiki/NtlmAuthentication > http://modntlm.sourceforge.net/ > > here is a sample of our apache config > >ServerName xx.xx.xx.xx >ServerAdmin x...@xxx.com > >AddDefaultCharset UTF-8 >DocumentRoot /opt/rt3/share/html > > >Order allow,deny >Allow from all > > # Options d’authentifications NTLM >AuthName "Request Tracker" >AuthType NTLM >NTLMAuth on >NTLMAuthoritative on >NTLMDomain xxx.local >NTLMServer xxx.xxx.local > NTLMBackup xxx.xxx.local >require valid-user > > >PerlModule Apache2::compat >PerlModule Apache::DBI >PerlRequire /opt/rt3/bin/webmux.pl > > > SetHandler perl-script > PerlHandler RT::Mason > > > #Dossiers exclus de l’authentification > > Satisfy any > Allow from all > > > Satisfy any > Allow from all > > > > > Raphaël MOUNEYRES > Ingénieur Moyens Tests > Avenue Paul Gellos 64990 Mouguerre > Phone: +33 (0)5 59 58 41 51 > > > > declaya > Envoyé par : rt-users-boun...@lists.bestpractical.com > 20/09/2011 07:45 > > A > rt-users@lists.bestpractical.com > cc > > Objet > Re: [rt-users] RT4.0.1 ExternalAuth and SSO > -- View this message in context: http://old.nabble.com/RT4.0.1-ExternalAuth-and-SSO-tp32478912p32503716.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How do I install RT 4 on Windows?
Unfortunately the CPU on the server I'm working on isn't powerful enough to run a VM. :\ Could you please help me get this installed locally on Windows? Thanks, Alec Taylor On Wed, Sep 21, 2011 at 6:43 AM, Izz Abdullah wrote: > I used virtualbox to setup both Bugzilla and Request Tracker 3.8 on a windows > host with two separate Ubuntu guests (previously with a different company). > It was very simple, and the NAT settings work great for directing traffic > from the host to the guest OS. > > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 20/20 Lab > Sent: Tuesday, September 20, 2011 3:41 PM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] How do I install RT 4 on Windows? > > On 09/20/2011 12:36 PM, 20/20 Lab wrote: >> On 09/19/2011 10:24 PM, Alec Taylor wrote: >>> Good afternoon, >>> >>> I've found some installers on the Internet for RT 3, but none for RT 4. >>> >>> I'd like to setup RT4 on Windows with XAMPP. >>> >>> (I'm currently attempting to set it up through Cygwin) >>> >>> How do I install RT 4 on Windows? >>> >>> Thanks for all suggestions, >>> >>> Alec Taylor >>> >>> RT Training Sessions (http://bestpractical.com/services/training.html) >>> * Chicago, IL, USA September 26& 27, 2011 >>> * San Francisco, CA, USA October 18& 19, 2011 >>> * Washington DC, USA October 31& November 1, 2011 >>> * Melbourne VIC, Australia November 28& 29, 2011 >>> * Barcelona, Spain November 28& 29, 2011 >>> >> I would imagine that the only way to do something like this would to >> use a VM. If it would work at all. VMWare would be the only way I >> can think of off the top of my head to even try. >> -Matt >> >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Chicago, IL, USA September 26 & 27, 2011 >> * San Francisco, CA, USA October 18 & 19, 2011 >> * Washington DC, USA October 31 & November 1, 2011 >> * Melbourne VIC, Australia November 28 & 29, 2011 >> * Barcelona, Spain November 28 & 29, 2011 >> > http://www.virtualbox.org/ looks to be promising. Again, long shot at > best. Tho this is free and currently active. Let me know if you try > it and how it turns out. > > -Matt > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Do approval notification emails work in RT 4.0.1?
I found the problem. Someone had created a scrip that auto-opened all new
tickets. RT/Approval/Rule/NewPending has two conditions:
$self->OnStatusChange('open') and
eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type =>
'ticket' ))[0] }
Since both were never true at the same time no notification was sent.
On Tue, Sep 20, 2011 at 4:23 PM, Todd Chapman wrote:
> Kevin,
>
> Do you have any idea what might be wrong?
>
> How can NewPending::Prepare even be successful if links are added silently
> after tickets are created in CreateTickets ?
>
> On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone
> wrote:
>
>> On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:
>> > I set up a CreateTickets scrip per the normal methods. The approval
>> ticket
>> > gets created and linked properly to the original ticket, but
>> > new NewPending approval rule runs before the CreateTicket::PostProcess
>> calls
>> > AddLinks, thus NewPending::Prepare returns false.
>> >
>> > Is this working for anyone else?
>>
>> Are you failing t/approval/basic.t ?
>>
>> -kevin
>>
>>
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Chicago, IL, USA — September 26 & 27, 2011
>> * San Francisco, CA, USA — October 18 & 19, 2011
>> * Washington DC, USA — October 31 & November 1, 2011
>> * Melbourne VIC, Australia — November 28 & 29, 2011
>> * Barcelona, Spain — November 28 & 29, 2011
>>
>
>
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
[rt-users] Request Tracker Email Issues - Please Help
To whom it may concern, I are currently using Request Tracker 3.8.8 set up on a Linux server. Upon commenting(replying), and creating tickets in Request Tracker, it fails to send out any emails and I was wondering if you’d be able to provide some assistance with this issue. Looking at the log, I receive the following error: [Tue Sep 20 17:52:33 2011] [info]: #21/429 - Scrip 6 On Correspond Notify Owner, Requestors, Ccs and AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) [Tue Sep 20 17:52:33 2011] [error]: Scrip Commit 6 died. - Can't locate object method "set" via package "MIME::Head" at /opt/rt3/bin/../lib/RT/Interface/Email.pm line 392, line 15. I’ve never seen this before, but if you have any insight please let me know, and I can provide you more information if need be. Thank you in advance for your assistance. Daniella Orton 973-610-2679 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How do I install RT 4 on Windows?
I used virtualbox to setup both Bugzilla and Request Tracker 3.8 on a windows host with two separate Ubuntu guests (previously with a different company). It was very simple, and the NAT settings work great for directing traffic from the host to the guest OS. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 20/20 Lab Sent: Tuesday, September 20, 2011 3:41 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How do I install RT 4 on Windows? On 09/20/2011 12:36 PM, 20/20 Lab wrote: > On 09/19/2011 10:24 PM, Alec Taylor wrote: >> Good afternoon, >> >> I've found some installers on the Internet for RT 3, but none for RT 4. >> >> I'd like to setup RT4 on Windows with XAMPP. >> >> (I'm currently attempting to set it up through Cygwin) >> >> How do I install RT 4 on Windows? >> >> Thanks for all suggestions, >> >> Alec Taylor >> >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Chicago, IL, USA September 26& 27, 2011 >> * San Francisco, CA, USA October 18& 19, 2011 >> * Washington DC, USA October 31& November 1, 2011 >> * Melbourne VIC, Australia November 28& 29, 2011 >> * Barcelona, Spain November 28& 29, 2011 >> > I would imagine that the only way to do something like this would to > use a VM. If it would work at all. VMWare would be the only way I > can think of off the top of my head to even try. > -Matt > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > http://www.virtualbox.org/ looks to be promising. Again, long shot at best. Tho this is free and currently active. Let me know if you try it and how it turns out. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How do I install RT 4 on Windows?
On 09/20/2011 12:36 PM, 20/20 Lab wrote: On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How do I install RT 4 on Windows? Thanks for all suggestions, Alec Taylor RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26& 27, 2011 * San Francisco, CA, USA October 18& 19, 2011 * Washington DC, USA October 31& November 1, 2011 * Melbourne VIC, Australia November 28& 29, 2011 * Barcelona, Spain November 28& 29, 2011 I would imagine that the only way to do something like this would to use a VM. If it would work at all. VMWare would be the only way I can think of off the top of my head to even try. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011 http://www.virtualbox.org/ looks to be promising. Again, long shot at best. Tho this is free and currently active. Let me know if you try it and how it turns out. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Implementing Workflow in RT 4.0.2
I've bounced around google a bit to see what I can find about implementing Workflow within our upgraded RT system. My original understanding was that a customizable workflow was integrated within RT, but upon searching, it looks as if this 'customizable workflow' is all about scrips. Can someone help to point me in the correct direction. So that it is understood, I too am looking for a way that a requestor creates a ticket in which multiple people will be involved, usually serially. Person1 creates a request, Person2 is notified of the request and does task 1 / approves and closes his/her portion, which in turn fires off a notice to Person3 who in turn does task 2 / approves and closes his/her portion...and so, until the end when it is automagically closed and the original requestor is notified. I also like the idea of being able to see where the flow is at any point in time (ex. Awaiting Person3 to do Task3 and approve). Found these: http://www.gossamer-threads.com/lists/rt/users/92492 http://requesttracker.wikia.com/wiki/WorkFlow http://requesttracker.wikia.com/wiki/WorkFlow2 http://blather.michaelwlucas.com/archives/118 Suggestions to the right direction would be greatly appreciated. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Do approval notification emails work in RT 4.0.1?
Kevin, Do you have any idea what might be wrong? How can NewPending::Prepare even be successful if links are added silently after tickets are created in CreateTickets ? On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone wrote: > On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote: > > I set up a CreateTickets scrip per the normal methods. The approval > ticket > > gets created and linked properly to the original ticket, but > > new NewPending approval rule runs before the CreateTicket::PostProcess > calls > > AddLinks, thus NewPending::Prepare returns false. > > > > Is this working for anyone else? > > Are you failing t/approval/basic.t ? > > -kevin > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Do approval notification emails work in RT 4.0.1?
No. :( For future reference how do you run just one unit test? On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone wrote: > On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote: > > I set up a CreateTickets scrip per the normal methods. The approval > ticket > > gets created and linked properly to the original ticket, but > > new NewPending approval rule runs before the CreateTicket::PostProcess > calls > > AddLinks, thus NewPending::Prepare returns false. > > > > Is this working for anyone else? > > Are you failing t/approval/basic.t ? > > -kevin > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Do approval notification emails work in RT 4.0.1?
On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote: > I set up a CreateTickets scrip per the normal methods. The approval ticket > gets created and linked properly to the original ticket, but > new NewPending approval rule runs before the CreateTicket::PostProcess calls > AddLinks, thus NewPending::Prepare returns false. > > Is this working for anyone else? Are you failing t/approval/basic.t ? -kevin pgpmltvWP8v8R.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How do I install RT 4 on Windows?
On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How do I install RT 4 on Windows? Thanks for all suggestions, Alec Taylor RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26& 27, 2011 * San Francisco, CA, USA October 18& 19, 2011 * Washington DC, USA October 31& November 1, 2011 * Melbourne VIC, Australia November 28& 29, 2011 * Barcelona, Spain November 28& 29, 2011 I would imagine that the only way to do something like this would to use a VM. If it would work at all. VMWare would be the only way I can think of off the top of my head to even try. -Matt RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Do approval notification emails work in RT 4.0.1?
I set up a CreateTickets scrip per the normal methods. The approval ticket gets created and linked properly to the original ticket, but new NewPending approval rule runs before the CreateTicket::PostProcess calls AddLinks, thus NewPending::Prepare returns false. Is this working for anyone else? Thanks! RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Mobile UI differences versus full web interface
Hi, We are using the Mobile Interface more and more frequently and some users have complained about differences in the Mobile UI versus the full interface. Can anyone tell me if any of these differences can be fixed or modified to make them behave like the full interface? (RT 3.8.5 with Apache SSL) 1) The Mobile Quicksearch box will not find any resolved tickets. Our full web interface will return resolved tickets in the Quick Search box (we don't have any modifications to share/html/Elements/Quicksearch ==> local/html/Elements/Quicksearch; as per the QuickSearch Wiki item). The mobile interface returns 0 results when you enter a resolved ticket number in the QuickSearch box. 2) Mobile interface doesn't allow you to edit any attributes. The Mobile interface gives you a "basic" view of any ticket, but unlike the full web interface, you can't change any of the attributes (like Subject, status, Queue, Priority etc) 3) Mobile interface doesn't know you Signature, as defined in your RT preferences. The signature you defined in your RT preferences, is not used for comments or correspondence through the mobile interface. Can it be used? I find these differences with devices: - Palm Pixi+ and latest WebOS - Apple iPhone and Safari Thanks, Susan McClure RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Command by mail: Way to disable command?
Dear RT-Users, I'm using RT4.0.1 with RT-Extension-CommandByMail-0.10. On the whole, the email interface works like a charm. There's one use case, however, that causes an error. Here's the scenario: an automated email (from an outside system) gets sent to an RT queue, creating a ticket in that queue. The outside automated email system pre-formats the email with "Priority: normal" in the body of the email. Since RT-Extension-CommandByMail-0.10 expects "Priority:" to be a number, it throws an error. The error comes in the form of an email message sent to the requestor with a subject of "Extended Mailgate Error", and a body consisting of the original message sent to the RT queue. "But," you say, "Use the optional configuration option '$CommandByMailGroup'!" The CommandByMailGroup option would solve the issue, but the automated email system sends the email as a user in the command by mail group (The email's "From: " line has an email from a user in the command by mail group in it). Altering the email sent by the automated system is outside of our control. Removing this user from the group would remove the functionality of the extension altogether, thus making the Commandbymailgroup configuration directive ineffective in this case. Since the "Priority" command isn't used by our organization, is there a way to disable that command? Or, if that's not the right question to ask, is there a better way to solve this problem? Plaintively, RSchwager RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] DBIx::SearchBuilder oddity locking database
On 09/20/2011 02:03 AM, Jeff Fearn wrote: > Hi, using RT 4.0.2 and DBIx::SearchBuilder 1.61 (also tested 1.59) I can > reliably create a search using the RT4 GUI that locks up the database. > > It appears that the search used to generate the 'Found X tickets' text > generates a large set of joins which murders MySQL :( > > The query is a simple search with a created-date and 9 > Requestor.EmailAddress' to check. See attached rt-attr.txt. Note that > the dataset the query returns is only 72 tickets. I bounced this into RT so we don't lose track of it: http://issues.bestpractical.com/Ticket/Display.html?id=18414 Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How to change Subjet on forward a ticket
On 09/20/2011 08:30 AM, Massimo Belegni wrote: > I tried to change both templates > I cannot find command to change subject > Do you know which is the command to change subject? > Tks Unfortunately, any Subject: in the forward templates is ignored and the outgoing Subject: is explicitly set to something like: Fwd: [rtname #1234] Ticket or transaction title There is no way to change this without modifying or overriding core parts of the forwarding code (which is possible, just tricky to do cleanly and get right). Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How to change Subjet on forward a ticket
On Tue, Sep 20, 2011 at 01:30:15PM +0100, Massimo Belegni wrote: >Hi Kevin >I tried to change both templates >I cannot find command to change subject >Do you know which is the command to change subject? /opt/rt4/docs/customizing/templates.pod -kevin pgpriV6aRNJ9t.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How to change Subjet on forward a ticket
Hi Kevin I tried to change both templates I cannot find command to change subject Do you know which is the command to change subject? Tks RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] How do I install RT 4 on Windows?
Hi, RT doesn't work on windows out of the box. On Tue, Sep 20, 2011 at 9:24 AM, Alec Taylor wrote: > Good afternoon, > > I've found some installers on the Internet for RT 3, but none for RT 4. > > I'd like to setup RT4 on Windows with XAMPP. > > (I'm currently attempting to set it up through Cygwin) > > How do I install RT 4 on Windows? > > Thanks for all suggestions, > > Alec Taylor > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] RT4.0.1 ExternalAuth and SSO
Hello, here we'vebeen able to to SSO auth via apache using mod_ntlm (mod_ntlm-0.2-10mdv2010.1.x86_64 ) Info was from http://requesttracker.wikia.com/wiki/NtlmAuthentication http://modntlm.sourceforge.net/ here is a sample of our apache config ServerName xx.xx.xx.xx ServerAdmin x...@xxx.com AddDefaultCharset UTF-8 DocumentRoot /opt/rt3/share/html Order allow,deny Allow from all # Options d’authentifications NTLM AuthName "Request Tracker" AuthType NTLM NTLMAuth on NTLMAuthoritative on NTLMDomain xxx.local NTLMServer xxx.xxx.local NTLMBackup xxx.xxx.local require valid-user PerlModule Apache2::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason #Dossiers exclus de l’authentification Satisfy any Allow from all Satisfy any Allow from all Raphaël MOUNEYRES Ingénieur Moyens Tests Avenue Paul Gellos 64990 Mouguerre Phone: +33 (0)5 59 58 41 51 declaya Envoyé par : rt-users-boun...@lists.bestpractical.com 20/09/2011 07:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] RT4.0.1 ExternalAuth and SSO Thank you for the quick response! Ah, this explains a lot. No wonder why SSO was not working. I'm going to use mod_auth_kerb for apache, since this does exactly what I want to achieve. Again, thank you for giving me hints and have a nice day! -- View this message in context: http://old.nabble.com/RT4.0.1-ExternalAuth-and-SSO-tp32478912p32500288.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011 # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caract�re priv�. S'ils ne vous sont pas destin�s, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque mani�re que ce soit le contenu. Si ce message vous a �t� transmis par erreur, merci d'en informer l'exp�diteur et de supprimer imm�diatement de votre syst�me informatique ce courriel ainsi que tous les documents qui y sont attach�s." ** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." # RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] preventing the on create auto responder after changing queues in a scrip
Hi all, I've setup a scrip that moves tickets with an 'X-Spam: true' header into a spam queue, however, the 'On Create Autoreply To Requestors' still mails out about this ticket, even though the Spam queue has a blank template. It seems that the mail that's sent out to the requestor is actually for the original queue destination, and not the one that it has been moved into. I had ordered my scrips such that my custom one runs before, and this can be seen in the logs: [Tue Sep 20 08:35:17 2011] [info]: running spam filter ((eval 1840):5) [Tue Sep 20 08:35:18 2011] [info]: queue changed to Spam due to spam header being present.108658 ((eval 1878):3) [Tue Sep 20 08:35:18 2011] [info]: #29060/108657 - Scrip 3 On Create Autoreply To Requestors (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) [Tue Sep 20 08:35:18 2011] [info]: sent To: ian.christian@... (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:331) The scrip I have setup has a On Create condition, User Defined action, no template, and is in the stage TransationCreate. Can anyone suggest how I can prevent the auto responder going out? Many thanks, -- Blog: http://pookey.co.uk/blog Follow me on twitter: http://twitter.com/ipchristian RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
> The current way to have this is RT-Extension-MergeUsers. > We'd like the feature too, but it's complex because of the amount of > internals that rely on LoadByEmail > > -kevin I'll look into the RT-Extension-MergeUsers plugin. Thanks for the info. --Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
