Re: [rt-users] Set date format dd/mm/yy
On Mon, Apr 07, 2014 at 12:14:25PM -0700, losintikfos wrote:
Hi,
I was wondering if anyone know how to set a RT Config for date format
dd/mm/yy. So far this is my configuration;
if you really want this, use:
Set($DateTimeFormat, {
Format = 'LocalizedDateTime',
Date = 1,
Time = 0,
DateFormat = 'date_format_short'
},
);
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http://bestpractical.com/training
Re: [rt-users] Showing Images in body of requests
On Mon, Apr 07, 2014 at 08:29:38AM -0700, globo wrote: Hi, Running Rt Request 4.0.17 I use sharepoint forms ( InfoPath ) that when submitted they get logged into Rt Request 4.0.17. I am unable to see the images (Info forms) in the body of the tickets. I have enabled richtext in the RT_SiteConfig.pm but it only shows some of the form and all the boxes are missing. I'm not sure I trully understand your request, but it seems you want to display html ticket bodies. Only RT 4.2.x handle this properly, so you first have to upgrade. Then you may need to play with this extension: https://github.com/bestpractical/rt-extension-permissivehtmlmail -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] RT3 Log File
On Thu, Apr 03, 2014 at 06:44:50AM -0700, tcamish wrote: Hi, I've been searching the forum for the past hour and been unable to find an answer to the following simple question: How do I open the rt.log file? We have recently changed companies and have a new mail exchange server and therefore changed the details in the config, but despite the tickets being tagged with Outgoing email recorded, none of the emails are being received. I'm hoping the log file will show whats happening. It depends of your RT configuration (see path_to_rt/etc/RT_SiteConfig.pm and look for *Log* options). RT logs are often either in /var/log/messages, /var/log/syslog, path_to_rt/var/log/rt.log. As it's a mail problem, you should also identify which local mta handle your RT emails and look for informations in /var/log/mail.log or /var/log/maillog. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Set date format dd/mm/yy
Thanks Emml - it works.
Quick one!
I have tried to activate the time without the seconds like this:
Set($DateTimeFormat, {
Format = 'LocalizedDateTime',
Date = 1,
Time = 1,
DateFormat = 'date_format_short',
Seconds = 0
},
);
The seconds doesn't seem to turn off. Is it possible to achieve this?
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Re: [rt-users] Set date format dd/mm/yy
On Tue, Apr 08, 2014 at 01:25:03AM -0700, losintikfos wrote:
Thanks Emml - it works.
Quick one!
I have tried to activate the time without the seconds like this:
Set($DateTimeFormat, {
Format = 'LocalizedDateTime',
Date = 1,
Time = 1,
DateFormat = 'date_format_short',
Seconds = 0
},
);
The seconds doesn't seem to turn off. Is it possible to achieve this?
See perldoc DateTime::Locale:
TimeFormat = 'time_format_short'
should be ok for you.
--
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76
mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
Re: [rt-users] RT::Extension::Assets not working
Ah that makes sense, when I ran make initdb the wrong account was in the RT_Siteconfig so I ran it manually .. should have checked as I only ran schema. However now when I run insert I get the following: root@requesttracker:/tmp/Assets/rt-extension-assets-master# /usr/bin/perl -Ilib -I/opt/rt4/local/lib -I/opt/rt4/lib /opt/rt4/sbin/rt-setup-database --action insert --datadir etc --dba rt --prompt-for-dba-password --package RT::Extension::Assets --ext-version 1.0 In order to create or update your RT database, this script needs to connect to your Oracle instance on (port '') as rt Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: Oracle Host: Port: Name: ELRTPDG User: rt DBA:rt Now inserting data. [12305] [Tue Apr 8 09:29:37 2014] [warning]: Unable to open etc/content: No such file or directory at /opt/rt4/sbin/rt-setup-database line 374. (/opt/rt4/sbin/rt-setup-database:374) [12305] [Tue Apr 8 09:29:37 2014] [warning]: readline() on closed filehandle $handle at /opt/rt4/sbin/rt-setup-database line 375. (/opt/rt4/sbin/rt-setup-database:375) Couldn't finish 'insert' step. ERROR: Couldn't load data from 'etc/content' for import: ERROR:Can't locate etc/content in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib lib /opt/rt4/local/lib /opt/rt4/lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/rt4/sbin/../lib/RT/Handle.pm line 815. Looks like its expecting a file in the etc directory called 'content' that isn't there. :/ Keith Clancy EBS Global Commodities Wholesale Telephone: +49 211 73275 5417 (This line is not recorded) Mobile:+49 171 552 6709 Email: keith.cla...@eon.commailto:keith.cla...@eon.com E.ON Business Services GmbH Völklinger Straße 4 40219 Düsseldorf www.eon.comhttp://www.eon.com www.eon.comhttp://www.eon.com/ Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Jørgen Kildahl, Vorstand/Board of Management: Klaus Schäfer (Vorsitzender/Chairman), Christopher Delbrück, Gareth Griffiths, Dr. Egbert Laege, Sitz/Registered Office: Düsseldorf, Amtsgericht/District Court: Düsseldorf HRB 61123 From: Kevin Falcone-2 [via RequestTracker] [mailto:ml-node+s8502n57134...@n7.nabble.com] Sent: 07 April 2014 20:12 To: Clancy, Keith Subject: Re: RT::Extension::Assets not working On Mon, Apr 07, 2014 at 05:14:40PM +, Clancy, Keith wrote: In the section you describe it lists: RT::Extension::Assets (Not currently loaded) Action Date Elapsed RT::Extension::Assets Version Schema updates from /tmp/Assets/rt-extension-assets-master/etc Mon Apr 07 17:08:32 2014 0 seconds 1.0 Didn't seem to give any errors regarding permissions. There should be 3 entries, Schema, ACL and Insert. The fact that you only have one means make initdb didn't finish properly. Do you have a log from when you ran it? Did you run make initdb or did you attempt to do the database initialization by hand? -kevin -- RT Training - Dallas May 20-21 http://bestpractical.com/training [http://requesttracker.8502.n7.nabble.com/images/icon_attachment.gif]attachment0 (243 bytes) Download Attachmenthttp://requesttracker.8502.n7.nabble.com/attachment/57134/0/attachment0 If you reply to this email, your message will be added to the discussion below: http://requesttracker.8502.n7.nabble.com/RT-Extension-Assets-not-working-tp57127p57134.html To unsubscribe from RT::Extension::Assets not working, click herehttp://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=57127code=a2VpdGguY2xhbmN5QGVvbi5jb218NTcxMjd8LTIwNTkwNjkzMA==. NAMLhttp://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Extension-Assets-not-working-tp57127p57155.html Sent from the Request Tracker - User mailing list archive at Nabble.com.-- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Set date format dd/mm/yy
You're a star Emml. Lastly, I just realised the date output is 4/8/14 3:23. Can I swap the *mm/dd* around to be *dd/mm* ? Also can I change the time to 24hr instead of stating AM PM i.e is possible to pass *prefers_24_hour_time* as argument ? Many Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Set-date-format-dd-mm-yy-tp57138p57157.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Set date format dd/mm/yy
You're a star Emml. One more bother. I just realised the date output is *4/8/14 3:23*. Can I swap the *mm/dd* around to be *dd/mm* ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Set-date-format-dd-mm-yy-tp57138p57156.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Use default global scrips for all queues but one?
Hi all, We 8 queues, all of which make use of the default global scrips. We have a need to set up 1 more queue where we don't want some of the global scrips to run (we want to override some or do away with some entirely). Before I just start flailing at this, I figured I'd ask. I suspect someone has to have wanted this in RT's many years. Is there anything smart in RT to allow this? Do queue-owned scrips take precedence in some way? What's the mechanism? Or am I going to have to (yikes)... make a copy of the current set of global scrips for each of the existing 8 queues, and then 1 more customized copy for the 1 queue? -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Use default global scrips for all queues but one?
On Tue, Apr 08, 2014 at 11:48:03AM -0400, Jeff Blaine wrote: Hi all, We 8 queues, all of which make use of the default global scrips. We have a need to set up 1 more queue where we don't want some of the global scrips to run (we want to override some or do away with some entirely). Before I just start flailing at this, I figured I'd ask. I suspect someone has to have wanted this in RT's many years. Is there anything smart in RT to allow this? Do queue-owned scrips take precedence in some way? What's the mechanism? Or am I going to have to (yikes)... make a copy of the current set of global scrips for each of the existing 8 queues, and then 1 more customized copy for the 1 queue? 4.2 should allow this. You can also modify the Default Scrips and add a User Defined Condition that returns 0 if the Queue is on that you want to exempt. Cheers, Ken -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Use default global scrips for all queues but one?
4.2 should allow this. We're at 4.2.3. What's in 4.2 that would allow it? Thanks for the reply! -- RT Training - Dallas May 20-21 http://bestpractical.com/training
