date:20150805

Re: [rt-users] Increase size of attachment when using web interaface to attach items

2015-08-05 Thread Teddy Thomas

Aaron-


I think you might also need to change a setting in your RT config. This doc 
might be helpful: https://www.bestpractical.com/docs/rt/4.0/RT_Config.html




As a tangent, at one point, a colleague of mine mentioned looking at Dropbox 
integration with RT. I could put you in touch with them if you were interested 
in finding out more.




Hope this helps a little. Good luck.




-Teddy







On Wednesday, Aug 5, 2015 at 2:37 PM, Aaron McCormack , 
wrote:
I'd suggest hosting the executable elsewhere and including a link in the 
ticket, rather than sending a 34MB executable via e-mail.  Many mail servers 
won't like the extension even if it accepts 34MB attachments.





On Aug 5, 2015, at 10:01 AM, Daniel Moore  wrote:



So I have checked my fcgid.conf file in mods-available and it is set properly


 

Is there any way to make the database bigger?


 

The logs speak about the database.


 

 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.





P: 706.282.5764


F: 888.777.4304


http://www.osbornewood.com




 


From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Daniel Moore
Sent: Wednesday, August 05, 2015 10:45 AM
To: Joanne McClintock
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface 
to attach items





 


Hello,


 

Thank you for  the information.



I am just very confused on where to update this. The link you gave helps me 
understand why I need to make changes but doesn’t really tell me where.


 

I am not good with Linux so I  don’t understand where mod_fcgi is?


 

Can you point me in the direction of where I need to make the change?


 

 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.





P: 706.282.5764


F: 888.777.4304


http://www.osbornewood.com




 


From: Joanne McClintock [mailto:joanne.mcclint...@uwaterloo.ca] 
Sent: Wednesday, August 05, 2015 10:30 AM
To: Daniel Moore
Subject: RE: Increase size of attachment when using web interaface to attach 
items





 


Have you checked the FcgidMaxRequestLength value for your server?  In older 
versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by 
default in versions since 2.3.6.  There’s a bit more information here:


https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid


 

 


From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Daniel Moore
Sent: Wednesday, August 05, 2015 10:08 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface 
to attach items





 


Here is the error in the logs:


 


mod_fcgid: error reading data, FastCGI server closed connection, 
referrer:https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)



 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.





P: 706.282.5764


F: 888.777.4304



http://www.osbornewood.com





 


From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Increase size of attachment when using web interaface to 
attach items





 


Hello,



 


I need to know how to increase the size of attachments when using the web 
interface to attach items to the ticket.



 


Steps to follow:



 


Click any ticket number > click Actions in the top right corner >(drop down 
menu) click Reply



 


Click Browse underneath the big message box. Find your item , select it, and 
click open.



 


Then click Update Ticket.



 


The item I am trying to upload is a “.exe” file that is 34 MB



 


It doesn’t return an error on RT just doesn’t attach anything. I haven’t 
checked the Linux logs yet but I know there has to be an RT Config setting that 
will enable this.



 


PS I have already adjusted the settings for the mail and it doesn’t work 
for the web interface.



 


 


V/R,


 

Daniel Moore


IT Systems Technician


Osborne Wood Products, Inc.





P: 706.282.5764


F: 888.777.4304


http://www.osbornewood.com

[rt-users] Articles Permission denied

2015-08-05 Thread ripache

Hi to all:

I'm fairly new to RT, I have all my queues setup and working fine. I would
like to create aome articles (which I've heard i can create to attach to
tickets when closed with specific instructions for example). When creating
an article, even as root (have tried with user with full privileges as
well) and when I click create artcle, i receive immediately an Permissoon
Denied. Obviously i am missing something, can someone shed some light on
this.
Thanks in advanced
Richard

Re: [rt-users] Increase size of attachment when using web interaface to attach items

2015-08-05 Thread Aaron McCormack

I'd suggest hosting the executable elsewhere and including a link in the 
ticket, rather than sending a 34MB executable via e-mail.  Many mail servers 
won't like the extension even if it accepts 34MB attachments.


> On Aug 5, 2015, at 10:01 AM, Daniel Moore  
> wrote:
> 
> So I have checked my fcgid.conf file in mods-available and it is set properly
>  
> Is there any way to make the database bigger?
>  
> The logs speak about the database.
>  
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> 
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com 
>  
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
> Daniel Moore
> Sent: Wednesday, August 05, 2015 10:45 AM
> To: Joanne McClintock
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Increase size of attachment when using web interaface 
> to attach items
>  
> Hello,
>  
> Thank you for  the information.
> 
> I am just very confused on where to update this. The link you gave helps me 
> understand why I need to make changes but doesn’t really tell me where.
>  
> I am not good with Linux so I  don’t understand where mod_fcgi is?
>  
> Can you point me in the direction of where I need to make the change?
>  
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> 
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com 
>  
> From: Joanne McClintock [mailto:joanne.mcclint...@uwaterloo.ca] 
>  
> Sent: Wednesday, August 05, 2015 10:30 AM
> To: Daniel Moore
> Subject: RE: Increase size of attachment when using web interaface to attach 
> items
>  
> Have you checked the FcgidMaxRequestLength value for your server?  In older 
> versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by 
> default in versions since 2.3.6.  There’s a bit more information here:
> https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid 
> 
>  
>  
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] 
>  On Behalf Of 
> Daniel Moore
> Sent: Wednesday, August 05, 2015 10:08 AM
> To: rt-users@lists.bestpractical.com 
> Subject: Re: [rt-users] Increase size of attachment when using web interaface 
> to attach items
>  
> Here is the error in the logs:
>  
> mod_fcgid: error reading data, FastCGI server closed connection, 
> referrer:https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)
>  
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> 
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com 
>  
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com 
> ] On Behalf Of Daniel Moore
> Sent: Wednesday, August 05, 2015 9:57 AM
> To: rt-users@lists.bestpractical.com 
> Subject: [rt-users] Increase size of attachment when using web interaface to 
> attach items
>  
> Hello,
>  
> I need to know how to increase the size of attachments when using the web 
> interface to attach items to the ticket.
>  
> Steps to follow:
>  
> Click any ticket number > click Actions in the top right corner >(drop down 
> menu) click Reply
>  
> Click Browse underneath the big message box. Find your item , select it, and 
> click open.
>  
> Then click Update Ticket.
>  
> The item I am trying to upload is a “.exe” file that is 34 MB
>  
> It doesn’t return an error on RT just doesn’t attach anything. I haven’t 
> checked the Linux logs yet but I know there has to be an RT Config setting 
> that will enable this.
>  
> PS I have already adjusted the settings for the mail and it doesn’t work 
> for the web interface.
>  
>  
> V/R,
>  
> Daniel Moore
> IT Systems Technician
> Osborne Wood Products, Inc.
> 
> P: 706.282.5764
> F: 888.777.4304
> http://www.osbornewood.com

Re: [rt-users] problems with access permissions on a q

2015-08-05 Thread norman


Hi all.
This is resolved.
I felt a little foolish when i found group rights under the global 
configuration options.



On 7/31/2015 4:55 PM, norman wrote:

Hello.
I'm trying to set up a new q and group of 3 users for a project that 
we are working on.
The users should get full general and staff rights to this q as well 
as create privileges on 2 other qs.
I have this mostly working except that the users have 2 much access to 
the 2 qs.

Here is the Permissions setup for the user that i'm working with.
User test belongs to group test.
On the incoming q which is the one i'm having problems with group test 
only has create ticket and see q rights under general and nothing else.

There are no rules assigned to this q.
However, user test can do anything in the incoming q they want too, 
including rejecting and reassigning tickets.


What am i missing?

System setup.
rt 4.0.19 running on debian 7 with mysql as the database and apache 2 
as the web server.


Thanks for any suggestions.

[rt-users] FW: Increase size of attachment when using web interaface to attach items

2015-08-05 Thread Daniel Moore

So I have checked my fcgid.conf file in mods-available and it is set properly

Is there any way to make the database bigger?

The logs speak about the database.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Daniel Moore
Sent: Wednesday, August 05, 2015 10:45 AM
To: Joanne McClintock
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface 
to attach items

Hello,

Thank you for  the information.

I am just very confused on where to update this. The link you gave helps me 
understand why I need to make changes but doesn't really tell me where.

I am not good with Linux so I  don't understand where mod_fcgi is?

Can you point me in the direction of where I need to make the change?


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: Joanne McClintock 
[mailto:joanne.mcclint...@uwaterloo.ca]
Sent: Wednesday, August 05, 2015 10:30 AM
To: Daniel Moore
Subject: RE: Increase size of attachment when using web interaface to attach 
items

Have you checked the FcgidMaxRequestLength value for your server?  In older 
versions of mod_fcgid, the value was set to 1GB-it's much, much smaller by 
default in versions since 2.3.6.  There's a bit more information here:
https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid


From: rt-users 
[mailto:rt-users-boun...@lists.bestpractical.com]
 On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 10:08 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface 
to attach items

Here is the error in the logs:

mod_fcgid: error reading data, FastCGI server closed connection, referrer: 
https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)

V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Increase size of attachment when using web interaface to 
attach items

Hello,

I need to know how to increase the size of attachments when using the web 
interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down 
menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and 
click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't 
checked the Linux logs yet but I know there has to be an RT Config setting that 
will enable this.

PS I have already adjusted the settings for the mail and it doesn't work 
for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

[rt-users] Forward ticket with complete history and attachments (refresh)

2015-08-05 Thread NooxTechnologies

Hello everybody,

does RT 4.2.10 support forward of tickets as a whole (ideally CF's included
automatically in the body) to external email address, or do I have to mess
in the code as advised in this thread
(http://www.gossamer-threads.com/lists/rt/users/95422  5 years ago, RT
3.8.8)?

Thank you & best regards

Piotr

Re: [rt-users] Increase size of attachment when using web interaface to attach items

2015-08-05 Thread Daniel Moore

Hello,

Thank you for  the information.

I am just very confused on where to update this. The link you gave helps me 
understand why I need to make changes but doesn't really tell me where.

I am not good with Linux so I  don't understand where mod_fcgi is?

Can you point me in the direction of where I need to make the change?


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: Joanne McClintock [mailto:joanne.mcclint...@uwaterloo.ca]
Sent: Wednesday, August 05, 2015 10:30 AM
To: Daniel Moore
Subject: RE: Increase size of attachment when using web interaface to attach 
items

Have you checked the FcgidMaxRequestLength value for your server?  In older 
versions of mod_fcgid, the value was set to 1GB-it's much, much smaller by 
default in versions since 2.3.6.  There's a bit more information here:
https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid


From: rt-users 
[mailto:rt-users-boun...@lists.bestpractical.com]
 On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 10:08 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Increase size of attachment when using web interaface 
to attach items

Here is the error in the logs:

mod_fcgid: error reading data, FastCGI server closed connection, referrer: 
https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)

V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Increase size of attachment when using web interaface to 
attach items

Hello,

I need to know how to increase the size of attachments when using the web 
interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down 
menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and 
click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't 
checked the Linux logs yet but I know there has to be an RT Config setting that 
will enable this.

PS I have already adjusted the settings for the mail and it doesn't work 
for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

[rt-users] Increase size of attachment when using web interaface to attach items

2015-08-05 Thread Daniel Moore

Here is the error in the logs:

mod_fcgid: error reading data, FastCGI server closed connection, referrer: 
https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)

V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users 
[mailto:rt-users-boun...@lists.bestpractical.com]
 On Behalf Of Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Increase size of attachment when using web interaface to 
attach items

Hello,

I need to know how to increase the size of attachments when using the web 
interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down 
menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and 
click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't 
checked the Linux logs yet but I know there has to be an RT Config setting that 
will enable this.

PS I have already adjusted the settings for the mail and it doesn't work 
for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

Re: [rt-users] Increase size of attachment when using web interaface to attach items

2015-08-05 Thread Daniel Moore

Here is the error in the logs:

mod_fcgid: error reading data, FastCGI server closed connection, referrer: 
https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)

V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Daniel Moore
Sent: Wednesday, August 05, 2015 9:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Increase size of attachment when using web interaface to 
attach items

Hello,

I need to know how to increase the size of attachments when using the web 
interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down 
menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and 
click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't 
checked the Linux logs yet but I know there has to be an RT Config setting that 
will enable this.

PS I have already adjusted the settings for the mail and it doesn't work 
for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

[rt-users] Increase size of attachment when using web interaface to attach items

2015-08-05 Thread Daniel Moore

Hello,

I need to know how to increase the size of attachments when using the web 
interface to attach items to the ticket.

Steps to follow:

Click any ticket number > click Actions in the top right corner >(drop down 
menu) click Reply

Click Browse underneath the big message box. Find your item , select it, and 
click open.

Then click Update Ticket.

The item I am trying to upload is a ".exe" file that is 34 MB

It doesn't return an error on RT just doesn't attach anything. I haven't 
checked the Linux logs yet but I know there has to be an RT Config setting that 
will enable this.

PS I have already adjusted the settings for the mail and it doesn't work 
for the web interface.


V/R,

Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
[Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg]
P: 706.282.5764
F: 888.777.4304
http://www.osbornewood.com

Re: [rt-users] single queue for multiple customers

2015-08-05 Thread Asanka Gunasekera

Thank you the quick response Landon, this is great



On Wed, 5/8/15, Landon Stewart  wrote:

 Subject: Re: [rt-users] single queue for multiple customers
 To: "Asanka Gunasekera" 
 Cc: "rt-users@lists.bestpractical.com" 
 Date: Wednesday, 5 August, 2015, 13:03
 
 In my opinion this would
 best be done with Constituencies but using a plugin for RT
 called RTIR.
 
 https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html
 
 On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera
 
 wrote:
 > 
 > Hi All,
 hope some one can give me some insight to below or refer to
 a UTL
 > 
 > Currently I
 am using RT as below (must be the must be the simplest way
 of using).
 > 
 > 1. I
 have created a queue per each customer
 >
 2. and Create, admincc etc the customer and some internal
 supervisors
 > 3. Each queue has its own
 reply address and comment address (both using the same
 address)
 > 
 > Above
 set-up works fine, till my technical directer started saying
 otherwise :) below is what he wants me to go about
 looking.
 > 
 > How can
 I have have signal queue for multiple customer and retain
 the same level of access rights that I have with the current
 configuration.
 > 
 >
 Appreciate any help that you can provide
 > 
 > Best Regards
 > 
 > Asanka

Re: [rt-users] single queue for multiple customers

2015-08-05 Thread Landon Stewart

In my opinion this would best be done with Constituencies but using a plugin 
for RT called RTIR.

https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html

On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera  
wrote:
> 
> Hi All, hope some one can give me some insight to below or refer to a UTL
> 
> Currently I am using RT as below (must be the must be the simplest way of 
> using).
> 
> 1. I have created a queue per each customer
> 2. and Create, admincc etc the customer and some internal supervisors
> 3. Each queue has its own reply address and comment address (both using the 
> same address)
> 
> Above set-up works fine, till my technical directer started saying otherwise 
> :) below is what he wants me to go about looking.
> 
> How can I have have signal queue for multiple customer and retain the same 
> level of access rights that I have with the current configuration.
> 
> Appreciate any help that you can provide
> 
> Best Regards
> 
> Asanka

Re: [rt-users] Increase size of attachment when using web interaface to attach items

[rt-users] Articles Permission denied

Re: [rt-users] Increase size of attachment when using web interaface to attach items

Re: [rt-users] problems with access permissions on a q

[rt-users] FW: Increase size of attachment when using web interaface to attach items

[rt-users] Forward ticket with complete history and attachments (refresh)

Re: [rt-users] Increase size of attachment when using web interaface to attach items

[rt-users] Increase size of attachment when using web interaface to attach items

Re: [rt-users] Increase size of attachment when using web interaface to attach items

[rt-users] Increase size of attachment when using web interaface to attach items

Re: [rt-users] single queue for multiple customers

Re: [rt-users] single queue for multiple customers

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