[rt-users] Attachments don't reach database for one user

[Chanel Wheeler]

Hi all,

I have one user that has used RT for a while with no problems. Recently, her 
attachments to web tickets ceased coming through. I've watched her add  
attachments and they appear to upload successfully but there's no trace of them 
in the Attachments table. We tried multiple browsers and the same thing 
happened on each. I logged in as her on my computer and still the problem 
happened. Another person logged in to RT on her computer and successfully 
attached items. So it's something to do with her account. I've taken a look at 
her user record in the db and I don't see anything amiss.

Any ideas on what I might try?

We're running RT 4.4 and use LDAP for authentication.

Thanks!
chanel
--
Chanel Wheeler
Programmer/Analyst
Yavapai Library Network
1120 Commerce Dr.
Prescott, AZ  86305

Phone: (928) 442-5741
chanel.whee...@yavapai.us
Open a help desk ticket

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Top menu Aileron theme disappear when using custom theme

[Kristian Davies]

That is indeed the solution.

Cheers!

On Thu, Mar 10, 2016 at 3:08 PM, Jim Brandt  wrote:
> Hi AL and Kristian,
>
> There are a couple more files you need. Try:
>
> $ mkdir -p local/html/NoAuth/css/localstyle
> $ cp -R share/html/NoAuth/css/rudder/* local/html/NoAuth/css/localstyle/
>
> I'll create a ticket to update the docs.
>
> Jim
>
>
> On 3/9/16 7:09 AM, Kristian Davies wrote:
>>
>> I have this issue as well, doesn't appear to matter which theme i make
>> custom either.
>>
>> Is there additional requirements than what's in the documentation in
>> order to get custom themes to work?
>>
>> -Kristian
>>
>> On Mon, Jun 9, 2014 at 2:46 PM, Aurélien Lafranchise
>>  wrote:
>>>
>>> Hello,
>>>
>>> I tried by starting a fresh install and still the same problem.
>>>
>>> I do not understand at all ;-)
>>>
>>> AL
>>> --
>>> RT Training - Boston, September 9-10
>>> http://bestpractical.com/training
>>
>> -
>> RT 4.4 and RTIR Training Sessions
>> (http://bestpractical.com/services/training.html)
>> * Hamburg Germany - March 14 & 15, 2016
>> * Washington DC - May 23 & 24, 2016
>
>
> -
> RT 4.4 and RTIR Training Sessions
> (http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

Re: [rt-users] Top menu Aileron theme disappear when using custom theme

[Jim Brandt]

Hi AL and Kristian,

There are a couple more files you need. Try:

$ mkdir -p local/html/NoAuth/css/localstyle
$ cp -R share/html/NoAuth/css/rudder/* local/html/NoAuth/css/localstyle/

I'll create a ticket to update the docs.

Jim

On 3/9/16 7:09 AM, Kristian Davies wrote:

I have this issue as well, doesn't appear to matter which theme i make
custom either.

Is there additional requirements than what's in the documentation in
order to get custom themes to work?

-Kristian

On Mon, Jun 9, 2014 at 2:46 PM, Aurélien Lafranchise
 wrote:

Hello,

I tried by starting a fresh install and still the same problem.

I do not understand at all ;-)

AL
--
RT Training - Boston, September 9-10
http://bestpractical.com/training

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016


-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

[rt-users] Alternative GUIs for RT?

[Vegard Vesterheim]

Some of our users find the RT web gui complex, and also ineffective for
some use-cases. I have been tasked to investigate alternative GUIs
for RT.

The "criticism" relates to the fact that some fields are irrelevant for
some users and should be possible to suppress, and also that the default
ticket display does not allow editing the fields directly. We are
considering creating a new ticket display page which combines the
contents from Basics (Ticket/Modify.html) and History
(Ticket/History.html). This is fairly easy to implement, I guess. Maybe
one could even add a user preference for default ticket display page.

BTW, I am aware of the Jumbo option, and I also know that the latest
version (4.4) can suppress display of unused fields. The mobile UI is
also a possible solution to the complexity concern.

My questions to the list, however, are of a more general nature:

  Has anyone considered/implemented/used any alternative GUIs for
  manipulating RT tickets?

-- 
- Vegard V -
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016