Re: [rt-users] import tickets from csv file

2016-09-09 Thread Landon Stewart 
What kind of columns does the CSV have?  May it's possible to simply convert 
each record in the CSV to an email and use rt-mailgate?

On Sep 9, 2016, at 10:28 AM, Dunbar, Brian 
> wrote:

Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
 www.internap.com

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-09 Thread Scott Boland 
We went from a server running 14.04 to 16.04.1.  It took some work but it
is running.  The final solution was:

1. Dump of the database
2. Completely clean install and set up of RT on the new server (from RT
directly, not from a repository).  I tested this and saw it worked.  The
old server had RT set up to use mod_perl2.  We now use mod_cfgid which
seemed to be the default.
3.  Restored the database.  In our case we went from RT 4.0.x to RT 4.4.1
so at this point I used the steps to upgrade the DB.

Things are working well so far.  I hope this helps
-
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* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] import tickets from csv file

2016-09-09 Thread Dunbar, Brian 
Thank you I think you have a great suggestion.

On Sep 9, 2016 3:19 PM, Landon Stewart  wrote:
If you formulate the email with the "From:" as the requestor it would set it 
accordingly in the ticket.  If RT is set to produce auto-replies though they'd 
get that auto-reply.

On Sep 9, 2016, at 11:51 AM, Dunbar, Brian 
> wrote:

I can format the csv anyway as  desired but importing as email will make me the 
requester for every ticket?


From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import tickets from csv file

What kind of columns does the CSV have?  May it's possible to simply convert 
each record in the CSV to an email and use rt-mailgate?

On Sep 9, 2016, at 10:28 AM, Dunbar, Brian 
> wrote:

Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
� www.internap.com

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
� www.internap.com


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] import tickets from csv file

2016-09-09 Thread Landon Stewart 
If you formulate the email with the "From:" as the requestor it would set it 
accordingly in the ticket.  If RT is set to produce auto-replies though they'd 
get that auto-reply.

On Sep 9, 2016, at 11:51 AM, Dunbar, Brian 
> wrote:

I can format the csv anyway as  desired but importing as email will make me the 
requester for every ticket?


From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import tickets from csv file

What kind of columns does the CSV have?  May it's possible to simply convert 
each record in the CSV to an email and use rt-mailgate?

On Sep 9, 2016, at 10:28 AM, Dunbar, Brian 
> wrote:

Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
 www.internap.com

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
 www.internap.com

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] import tickets from csv file

2016-09-09 Thread Dunbar, Brian 
I can format the csv anyway as  desired but importing as email will make me the 
requester for every ticket?


From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import tickets from csv file

What kind of columns does the CSV have?  May it's possible to simply convert 
each record in the CSV to an email and use rt-mailgate?

On Sep 9, 2016, at 10:28 AM, Dunbar, Brian 
> wrote:

Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com
 www.internap.com

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] import tickets from csv file

2016-09-09 Thread Dunbar, Brian 
Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Continued problems with incoming email in RT

2016-09-09 Thread Alex Hall 
Hello list,
I'm seeing another problem in RT4.2.8, apart from mail never being deleted
by RT itself. I'm using tick...@domain.com as my email address for all
incoming tickets, with '+queue' added to the username. tickets+graphics,
tickets+it, and so on.

To support this, I have filters set up in the Gmail account we use for the
tickets address, so that each "+queue" goes to the right folder. That is,
tickets...@domain.com is labeled as "technology" and skips the inbox, for
instance. This works well, letting each message go to its own folder.

In my fetchmailrc for RT, I then have a separate section for each queue,
with each checking its own folder. I'll paste my full file below, with the
email domain changed but otherwise exactly how it is on the server. The
problem I'm seeing is that tickets to graphics work fine, but every other
address goes to the general queue. I can't figure out why this is
happening, because the sections should all be the same save the queue,
folder, and usernames. Anyway, here's the file; domain1 is the email
domain, of our primary website, while domain2 is the domain where I'm
hosting the test RT for now:


set daemon 300

poll imap.gmail.com proto IMAP:

#this one works
username tick...@domain1.compassword ...
mda "/usr/bin/rt-mailgate --url http://rt.domain2.com
--queue general --action correspond"
options ssl

#this, too, works, putting messages into the graphics queue
username tickets+graph...@domain1.com password ...
mda "/usr/bin/rt-mailgate --url http://rt.domain2.com
--queue graphics --action correspond"
options ssl folder graphics

#RT checks this folder, but puts its messages into the general queue
username tickets...@domain1.com password ...
mda "/usr/bin/rt-mailgate --url http://rt.domain2.com
--queue Technology --action correspond"
options ssl folder technology

#this does the same as the technology section
username tickets+custs...@domain1.com password ...
mda "/usr/bin/rt-mailgate --url rt.domain2.com
--queue 'customer service' --action correspond"
options ssl folder customer_service


-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
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* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Using Markdown in RT?

2016-09-09 Thread Alex Hall 
As long as I know it's not built in and buried in settings somewhere, I
won't pursue it. I'll wait until things are working and I'm more
comfortable before trying to make a plugin. :) Thanks.

On Fri, Sep 9, 2016 at 11:13 AM, Matt Zagrabelny  wrote:

> On Fri, Sep 9, 2016 at 9:43 AM, Alex Hall  wrote:
> > I've switched my own account to use that simple editor, but does it
> already
> > handle Markdown syntax? If not, is there a plugin or setting to enable
> such
> > support?
> >
>
> It does not natively handle MD. A quick google did not yield any MD
> extensions for RT.
>
> It looks like there are JS MD editors - though I am not sure how much
> effort it would take to make an extension that uses them. Perhaps just
> a jquery call to change the textarea.
>
> -m
>



-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] incoming (big) email are dropped

2016-09-09 Thread Joop 
On 9-9-2016 17:21, Alexandre Galletet wrote:
> Thanks Joop for your answer.
>
> I have in RT_SiteConfig.pm:
>
> Set($MaxAttachmentSize, 5*1024*1024);
> Set($DropLongAttachments, 1);
>
> And the longest character string in postgresql is 1GB
>
> If I get a mail with 6MB attachment I get the mail but the attachment
> is dropped. (that's OK)
>
> If attachment is larger than ~8GB I get NO mail at all.
>
Then the smtp server is dropping the mail.

Joop

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* Boston - October 24-26
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Re: [rt-users] Using Markdown in RT?

2016-09-09 Thread Matt Zagrabelny 
On Fri, Sep 9, 2016 at 9:43 AM, Alex Hall  wrote:
> I've switched my own account to use that simple editor, but does it already
> handle Markdown syntax? If not, is there a plugin or setting to enable such
> support?
>

It does not natively handle MD. A quick google did not yield any MD
extensions for RT.

It looks like there are JS MD editors - though I am not sure how much
effort it would take to make an extension that uses them. Perhaps just
a jquery call to change the textarea.

-m
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] incoming (big) email are dropped

2016-09-09 Thread Joop 
On 9-9-2016 14:44, Alexandre Galletet wrote:
> Hello everyone,
>
> When we receive email with more than ~8MB I see only the three lines
> below in rt's log and that all. Noting in web interface.
>
> [2688] [Fri Sep  9 12:26:55 2016] [warning]: Use of uninitialized
> value $args{"Message"} in print at
> /opt/rt4/sbin/../lib/RT/EmailParser.pm line 121.
> (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121)
> [2688] [Fri Sep  9 12:26:55 2016] [debug]: Encode::Guess guessed
> encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)
> [2688] [Fri Sep  9 12:26:55 2016] [error]: Couldn't parse or find
> sender's address
> (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:86)
>
> If I resent the same mail, with smaller attachment everything is OK.
>
> Is there a limit size for incoming mail ?
See https://docs.bestpractical.com/rt/4.4.1/RT_Config.html and
$MaxAttachmentSize and related options. Your database backend may
enforce different limits, check with your dba.

Regards,

Joop

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RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Using Markdown in RT?

2016-09-09 Thread Alex Hall 
I've switched my own account to use that simple editor, but does it already
handle Markdown syntax? If not, is there a plugin or setting to enable such
support?

On Fri, Sep 9, 2016 at 10:20 AM, Matt Zagrabelny  wrote:

> On Fri, Sep 9, 2016 at 9:09 AM, Alex Hall  wrote:
> > Hello list,
> > Is there any way I can replace the default WISIWYG editor with a simple
> > Markdown composition editor? I woouldn't want this for everyone, but for
> me,
> > Markdown is far easier to deal with than the default editor. A few
> others in
> > my company may also prefer it, and I wouldn't mind having the option
> > available to anyone who prefers it. Is this possible?
>
> Under user preferences one can disable the WYSIWYG editor - and thus
> use a regular textarea box.
>
> -m
>



-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Using Markdown in RT?

2016-09-09 Thread Matt Zagrabelny 
On Fri, Sep 9, 2016 at 9:09 AM, Alex Hall  wrote:
> Hello list,
> Is there any way I can replace the default WISIWYG editor with a simple
> Markdown composition editor? I woouldn't want this for everyone, but for me,
> Markdown is far easier to deal with than the default editor. A few others in
> my company may also prefer it, and I wouldn't mind having the option
> available to anyone who prefers it. Is this possible?

Under user preferences one can disable the WYSIWYG editor - and thus
use a regular textarea box.

-m
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Using Markdown in RT?

2016-09-09 Thread Alex Hall 
Hello list,
Is there any way I can replace the default WISIWYG editor with a simple
Markdown composition editor? I woouldn't want this for everyone, but for
me, Markdown is far easier to deal with than the default editor. A few
others in my company may also prefer it, and I wouldn't mind having the
option available to anyone who prefers it. Is this possible?

-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-09 Thread Jim Brandt 
Maybe something with the FastCGI configuration? If you're using 
mod_fastcgi, you might consider converting to mod_fcgid since that 
appears to be supported by Apache now. If you switch, note that they did 
update the names of all of the directives, so use the names for the 
version of Apache you're running:


https://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html

On 9/9/16 7:14 AM, Pavneet Arora wrote:

Exactly my problem as well. Still haven’t found a resolution to
recovering a working Rt on 16.04.1. Did a fresh install of Perl using
Perlbrew, and even did a fresh install of Rt 4.2.10 as well as 4.4.1 in
test environment. Still the same issues with the fastcgi server not
staying up. I am thinking that it is something in the apache2(.4) set up?



I was able to solve the PHP issues with a side by side installation of
php5.6 and php7.0. All of our other applications seem stable.



Sent from Mail  for
Windows 10



*From: *Joel Bergmark 
*Sent: *Friday, September 9, 2016 04:34
*To: *rt-users@lists.bestpractical.com

*Subject: *[rt-users] Ubuntu 16.04.1 LTS



Hello everyone,



Just want to ask if anyone have upgraded from Ubuntu server 14.04 LTS to
16.04.1 LTS, and if RT broke because of it?



Done this on a different server and got plenty of issues with other
services (Mostly because php7).



Regards, Joel





-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017


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RT 4.4 and RTIR training sessions, and a new workshop day! 
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* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Applying logging changes?

2016-09-09 Thread Alex Hall 
I got the file working, though nothing appears on the screen. Still, this
is what I was after. I restarted RT itself and the FCGI server, so I'm not
sure which did it.

On Fri, Sep 9, 2016 at 7:30 AM, Alex Hall  wrote:

> Hi all,
> I'm reading through the RT wiki page on logging, and I've set a file to
> capture all debug output. I know it's a lot of information, but I want to
> make sure it works. However, the file isn't getting updated at all. It
> didn't exist, so I tried:
>
> cat /var/log/request-tracker4/rt.log
> chown www-data /var/log/request-tracker4/rt.log
>
> but still nothing. Yes, I ran update-rt-siteconfig before checking for,
> then making and re-checking, the file. Is there something else I have to do
> to start logging? Kill and restart the FCGI server (I'm going through
> Nginx)? I'm using 4.2.8 in case that makes a difference. Thanks.
>
>


-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] incoming (big) email are dropped

2016-09-09 Thread Alexandre Galletet 

Hello everyone,

When we receive email with more than ~8MB I see only the three lines 
below in rt's log and that all. Noting in web interface.


[2688] [Fri Sep  9 12:26:55 2016] [warning]: Use of uninitialized value 
$args{"Message"} in print at /opt/rt4/sbin/../lib/RT/EmailParser.pm line 
121. (/opt/rt4/sbin/../lib/RT/EmailParser.pm:121)
[2688] [Fri Sep  9 12:26:55 2016] [debug]: Encode::Guess guessed 
encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:568)
[2688] [Fri Sep  9 12:26:55 2016] [error]: Couldn't parse or find 
sender's address 
(/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:86)


If I resent the same mail, with smaller attachment everything is OK.

Is there a limit size for incoming mail ?

Alex
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Outgoing HTML mail part 2

2016-09-09 Thread raymond.teunissen 
Chris,

Thanks! That did the trick. 

Regards,
Raymond

-Oorspronkelijk bericht-
Van: Christian Loos [mailto:cl...@netcologne.de] 
Verzonden: vrijdag 9 september 2016 13:40
Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com
Onderwerp: Re: Outgoing HTML mail part 2

Sorry, I missed that you must also escape the braces, see 
https://metacpan.org/pod/Text::Template#Template-Parsing.

You have to change

body, table, td {font-family: Verdana, Geneva, sans-serif !important;}

to

body, table, td \{font-family: Verdana, Geneva, sans-serif !important;\}

Chris

Am 09.09.2016 um 13:24 schrieb raymond.teunis...@kpn.com:
> Hi Chris,
> 
> Thanks, i've tried it, but it doesn't seem to fix the issue for me. 
> 
> Couldn't compile template codeblock 'font-family: Verdana, Geneva, 
> sans-serif !important;': syntax error at template line 9
> 
> Raymond
> 
> -Oorspronkelijk bericht-
> Van: Christian Loos [mailto:cl...@netcologne.de]
> Verzonden: vrijdag 9 september 2016 13:18
> Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com
> Onderwerp: Re: Outgoing HTML mail part 2
> 
> Hi,
> 
> you must add a blank line after the "Content-Type" line to separate headers 
> from body.
> 
> See also
> https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Tem
> plates
> 
> Chris
> -
> RT 4.4 and RTIR training sessions, and a new workshop day! 
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
> 

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Outgoing HTML mail part 2

2016-09-09 Thread Christian Loos 
Sorry, I missed that you must also escape the braces, see
https://metacpan.org/pod/Text::Template#Template-Parsing.

You have to change

body, table, td {font-family: Verdana, Geneva, sans-serif !important;}

to

body, table, td \{font-family: Verdana, Geneva, sans-serif !important;\}

Chris

Am 09.09.2016 um 13:24 schrieb raymond.teunis...@kpn.com:
> Hi Chris,
> 
> Thanks, i've tried it, but it doesn't seem to fix the issue for me. 
> 
> Couldn't compile template codeblock 'font-family: Verdana, Geneva, sans-serif 
> !important;': syntax error at template line 9
> 
> Raymond
> 
> -Oorspronkelijk bericht-
> Van: Christian Loos [mailto:cl...@netcologne.de] 
> Verzonden: vrijdag 9 september 2016 13:18
> Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com
> Onderwerp: Re: Outgoing HTML mail part 2
> 
> Hi,
> 
> you must add a blank line after the "Content-Type" line to separate headers 
> from body.
> 
> See also
> https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Templates
> 
> Chris
> -
> RT 4.4 and RTIR training sessions, and a new workshop day! 
> https://bestpractical.com/training
> * Boston - October 24-26
> * Los Angeles - Q1 2017
> 

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Applying logging changes?

2016-09-09 Thread Alex Hall 
Hi all,
I'm reading through the RT wiki page on logging, and I've set a file to capture 
all debug output. I know it's a lot of information, but I want to make sure it 
works. However, the file isn't getting updated at all. It didn't exist, so I 
tried:

cat /var/log/request-tracker4/rt.log
chown www-data /var/log/request-tracker4/rt.log

but still nothing. Yes, I ran update-rt-siteconfig before checking for, then 
making and re-checking, the file. Is there something else I have to do to start 
logging? Kill and restart the FCGI server (I'm going through Nginx)? I'm using 
4.2.8 in case that makes a difference. Thanks.

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Outgoing HTML mail part 2

2016-09-09 Thread raymond.teunissen 
Hi Chris,

Thanks, i've tried it, but it doesn't seem to fix the issue for me. 

Couldn't compile template codeblock 'font-family: Verdana, Geneva, sans-serif 
!important;': syntax error at template line 9

Raymond

-Oorspronkelijk bericht-
Van: Christian Loos [mailto:cl...@netcologne.de] 
Verzonden: vrijdag 9 september 2016 13:18
Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com
Onderwerp: Re: Outgoing HTML mail part 2

Hi,

you must add a blank line after the "Content-Type" line to separate headers 
from body.

See also
https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Templates

Chris
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Outgoing HTML mail part 2

2016-09-09 Thread Christian Loos 
Hi,

you must add a blank line after the "Content-Type" line to separate
headers from body.

See also
https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Templates

Chris
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Ubuntu 16.04.1 LTS

2016-09-09 Thread Pavneet Arora 
Exactly my problem as well. Still haven’t found a resolution to recovering a 
working Rt on 16.04.1. Did a fresh install of Perl using Perlbrew, and even did 
a fresh install of Rt 4.2.10 as well as 4.4.1 in test environment. Still the 
same issues with the fastcgi server not staying up. I am thinking that it is 
something in the apache2(.4) set up?

I was able to solve the PHP issues with a side by side installation of php5.6 
and php7.0. All of our other applications seem stable.

Sent from Mail for Windows 10

From: Joel Bergmark-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Outgoing HTML mail part 2

2016-09-09 Thread raymond.teunissen 
Hi all,

I'm currently working on e-mailtemplates to make our outgoing mail to be sent 
in HTML. I want to be able to set a certain font, fontsize and use a logo in 
the signature. So far everything works just the way I want it, except for one 
thing. When a message is received in Microsoft Outlook, it breaks down my 
styles. It reverts the font back to Times New Roman, and it also doesn't seem 
to care about fontsizes (although I'm not very sure about that yet). This is 
the template I'm currently using:

From: KPN Abuse Team 
RT-Attach-Message: yes
Content-Type: text/html


   {$Transaction->Content(Type => 
'text/html')}


  Met vriendelijke groet,
  Raymond


I've been searching the interwebs a lot on this issue, and I'm glad to see I'm 
not the only one experiencing this issue. Some say you have to add the style 
information in the -tags  on every line of text (which is not really the 
solution I'm looking for), or you need to put the code posted below in the code 
of the e-mail:



The problem there is that if I put this code in my template, just above the 
Transaction content, RT is saying this: "Couldn't compile template codeblock 
'font-family: Verdana, Geneva, sans-serif !important;': syntax error at 
template line 7"

Is there an easy way to fix this?

Thanks!

Raymond
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Ubuntu 16.04.1 LTS

2016-09-09 Thread Joel Bergmark 
Hello everyone,

Just want to ask if anyone have upgraded from Ubuntu server 14.04 LTS to 
16.04.1 LTS, and if RT broke because of it?

Done this on a different server and got plenty of issues with other services 
(Mostly because php7).

Regards, Joel
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017