Re: [rt-users] updating ticket's created field
Thanks Ruslan. Yes, date format and timezone is ISO UTC. As I've understood RT stores datetimes in ISO UTC internally and when displaying - converts correspondingly in local configured timezone. Thu, 28 Jun 2012 00:19:41 +0300 от Ruslan Zakirov r...@bestpractical.com: Hi, RT::Date-ISO in UTC TZ. On Wed, Jun 27, 2012 at 1:11 AM, Alexander Sagratyan fm100te...@mail.ru wrote: Some progressI was experimenting with __Set method. So far it is able to alter Created field. But cannot define what datetime format to feed this method. Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle kev...@bestpractical.com: Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400 2012: Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Created is set by the RT system when the ticket is created, and can't be updated manually. - Kevin -- Best regards, Ruslan.
Re: [rt-users] ticket's getheader method
Thanks for a help.
I also used Transactions property. But instead of while loop used Next method.
Although I\ve expected to see First-lie method. Nevertheless everything works.
Thu, 28 Jun 2012 00:21:20 +0300 от Ruslan Zakirov r...@bestpractical.com:
hi,
my $txns = $Ticket-Transactions;
while ( my $txn = $txns ) {
}
On Wed, Jun 27, 2012 at 1:37 AM, Alexander Sagratyan fm100te...@mail.ru wrote:
Hello. I have some questions abot GetHeader method. Any help is appreciated.
I have a scrip which retrieves Date header from ticket :
my $Transaction = $self-TransactionObj;
my $date_header = $Transaction-Attachments-First-GetHeader('Date');
This extraction works perfactly. Further in the same scrip I have:
my $ticket = $search-Next # ticket object is retrieved from queue
The question is how to get the same Date header from ticket object? Does the
Transaction/Attachment exist for already created ticket in queue ? Will
Transactions field be useful in this case?
--
Best regards, Ruslan.
[rt-users] updating ticket's created field
Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Thanks in advance!
Re: [rt-users] updating ticket's created field
Some progressI was experimenting with __Set method. So far it is able to alter Created field. But cannot define what datetime format to feed this method. Wed, 27 Jun 2012 00:32:53 +0400 от Alexander Sagratyan fm100te...@mail.ru: Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Thanks in advance!
Re: [rt-users] updating ticket's created field
Some progressI was experimenting with __Set method. So far it is able to alter Created field. But cannot define what datetime format to feed this method. Tue, 26 Jun 2012 17:34:53 -0400 от Kevin Riggle kev...@bestpractical.com: Excerpts from Alexander Sagratyan's message of Tue Jun 26 16:32:53 -0400 2012: Hello. I am struggling with the following problem without a success: task is to update Created and Started fields of a ticket inside a custom scrip. I have found SetStarted method, but not SetCreated. Is it possible to update Created field manually inside a scrip? Created is set by the RT system when the ticket is created, and can't be updated manually. - Kevin
[rt-users] ticket's getheader method
Hello. I have some questions abot GetHeader method. Any help is appreciated.
I have a scrip which retrieves Date header from ticket :
my $Transaction = $self-TransactionObj;
my $date_header = $Transaction-Attachments-First-GetHeader('Date');
This extraction works perfactly. Further in the same scrip I have:
my $ticket = $search-Next # ticket object is retrieved from queue
The question is how to get the same Date header from ticket object? Does the
Transaction/Attachment exist for already created ticket in queue ? Will
Transactions field be useful in this case?
Re: [rt-users] queue query string and statistics
I was building search string in Query Builder. And you were right somehow it was stored in my current session. Thanks! 23 января 2012, 21:38 от Kevin Falcone falc...@bestpractical.com: On Mon, Jan 23, 2012 at 05:16:25PM +0400, Alexander Sagratyan wrote: 1) I am not able to change a query string of the General queue. Whenever I am adding a new search criteria such as resolved and deleted ticket status, after updating everything works, resolved and deleted tickets are displayed, but the problem begins when I am returning to the home page of RT - query string is not saved. What can be the solution to this problem? You need to save the search that you have modified and then add it to your homepage. If the search is already on your homepage, then you need to save it so that your homepage updates. You can build one-off searches in RT that aren't stored anywhere except in your current session, and it sounds like that's what you're doing. It may help to send a better list of the steps you took, such as the URL you clicked on to start this and URLs along the way, otherwise it isn't clear what part of the UI you're trying to use. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston � March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] queue query string and statistics
Hello. I have two questions concerning queues: 1) I am not able to change a query string of the General queue. Whenever I am adding a new search criteria such as resolved and deleted ticket status, after updating everything works, resolved and deleted tickets are displayed, but the problem begins when I am returning to the home page of RT - query string is not saved. What can be the solution to this problem? 2) Is there some perl module which collects and displays the ticket statistics in addition to the built-in feature of RT (queue search, charts)? thanks in advance . RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] queue query string and statistics
Ruslan thanks for a quick reply. Can you list those extensions? I would like to experiment with them. The primary requirement is to get full ticket statistics: how many were created, resolved, filtering by requestors and so on...generally as I've seen a built-in statistics feature of RT is doing its job, but I have a problem with query string (see first question). Cannot make it work 23 января 2012, 18:06 от Ruslan Zakirov r...@bestpractical.com: On Mon, Jan 23, 2012 at 17:16, Alexander Sagratyan fm100te...@mail.ru wrote: 2) Is there some perl module which collects and displays the ticket statistics in addition to the built-in feature of RT (queue search, charts)? Statistics is not trivial and very unique for installations. There are a few extensions out there, but they may not meet your needs. -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT scrip
Thanks Kevin! That's exactly what I am looking for. 04 января 2012, 00:41 от Root Kev root@gmail.com: Yes there is. Look at the wiki, specifically look for autoclose nagios tickets.http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages You should be able to use that as a starting point to get the kind of scrip that you are looking for. Kevin On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan fm100te...@mail.ru wrote: Hello. I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match - action is to close/resolve both tickets. Is it possible to create such a custom scrip? Thanks in advance. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
