Re: [rt-users] Action with CustomField on merge tickets

[Pavel Gulchouck]

Thank you.
I used $ticket_obj->Load($id) and got new ticket obj. 
When I use $ticket_obj->LoadById($id) I got original object 
and then able to use $ticket_obj->FirstCustomFieldValue().
My problem is solved. :)

On Mon, Jun 17, 2013 at 02:23:51PM +0400, Ruslan Zakirov writes:
> RTIR has example of such scrip.
> 
> On Mon, Jun 17, 2013 at 1:49 PM, Pavel Gulchouck  wrote:
> 
>> If anybody merges tickets with CustomFields type "one value", then
>> CF value of old (merged) ticket lost.
>> Is it possible to take some action with this value from scrip
>> or scrip runs only when old CF value is already unavailable?
>>
>> As I understand old ticket id is $self->TransactionObj->Ticket,
>> but I cannot get its CF value. Please help.

-- 
Pavel


-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] Action with CustomField on merge tickets

[Pavel Gulchouck]

Hi.

If anybody merges tickets with CustomFields type "one value", then 
CF value of old (merged) ticket lost.
Is it possible to take some action with this value from scrip 
or scrip runs only when old CF value is already unavailable?

As I understand old ticket id is $self->TransactionObj->Ticket, 
but I cannot get its CF value. Please help.

-- 
Pavel


-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] Add value to array in RT_SiteConfig.pm

[Pavel Gulchouck]

Hi.

Is it possible to add a value to array in config?

I want to add one custom script to @JSFiles, but cannot find 
anything like Push() or Add() in config parser, only Set().
Is the only way copy all predefined array from RT_Config.pm to 
RT_SiteConfig.pm?

The same question for add (or modify) some key/value of %Lifecycles hash 
without copying it all to RT_SiteConfig.pm.

Thanks.

-- 
Pavel