[rt-users] reporting tool for RT
Hi All, Is there any reporting tool available for RT 3.8.8 to generate reports and save them in xls or pdf form. Thanks Rahul -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] how to get timestamp for CFs in RT
Hi, I am using RT 3.8.8 with postgres 8.4.4 on slackware 13.1. Recently i have applied a patch to rt RT_Date_CustomField-3.8.8.patch to created date CFs in RT. My time zone is UTC Set($Timezone , 'US/Eastern') Now my CFs are populated with the date but with no timestamp ( 2010-08-30 00:00:00). My CFs should show these values. I have checked the steps to be followed in timezones_in_charts.pod but didn't work. Please let me know if there fix for the same. -- RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Information regarding use of CFs in RT
Hi, Can some help me in getting these answers. 1. Does creation of custom fields in RT will bring any performance issue. 2. Do RT maintains a different table to stores these custom tables. 3. Also can there be any performance issue by using RTIR with RT. Currently i am using 2.4.4 of RTIR with 3.8.8 of RT with latest postgres as DB. Any help with these question will be highly appreciable. -- Thanks Regards Rahul Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] info needed regarding RTIR
Hi, I am using RTIR with RT. under *New Ticket in* i have option Blocks, General, Incidents, Incident repots etc... all are added when i integrate RTIR with RT. Is there any way so that under RT at glance and under Quick Search i can see number of Incidents open. I have Selected queues to be displayed on the RT at a glance page but i can only see the general ticket info and not the Incidents. -- Thanks Regards Rahul Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
