[rt-users] rt & asterisk
hi good time i want to join rt(request tracker) to asterisk by rt-soap-server.pl. but i dont no what to do... 1- i installed-> SOAP::Lite and MIME::Entity 2-after that ,how I run ./rt-soap-server.pl ? And how configure? -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] create a ticket with attach by command
Hi I want to in rt ، create a ticket with attach by command...(cli) Is it doable? How do I proceed? rt create -t ticket set subject='New ticket'... Plz help me... -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] rt & asterisk
Thanks... I want to create a ticket with attachment...(callervoice.gsm) But according to my search in web I can not use from Rest because when I create ticket, the attach file was not sent with them... This is important for me that gsm file be created with ticket... Pls help me... -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Contents of rt-users digest rt & asterisk
Thanks... I want to create a ticket with attachment...(callervoice.gsm) But according to my search in web I can not use from Rest because when I create ticket, the attach file was not sent with them... This is important for me that gsm file be created with ticket... Pls help me...-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] rt & asterisk
Thanks you... i tried according to my search in web wrote the following code by php: http://192.168.1.201/rt/REST/1.0/'; $request .= 'ticket/12/comment'; $postargs = array( 'user' => 'root', 'pass' => 'Nasim1414', 'content' => $content, 'attachment_1' => $attachment_1 ); // get the curl session object $session = curl_init($request); // set the POST options curl_setopt ($session, CURLOPT_POST, true); curl_setopt ($session, CURLOPT_POSTFIELDS, $postargs); curl_setopt($session, CURLOPT_HEADER, true); curl_setopt($session, CURLOPT_RETURNTRANSFER, true); curl_setopt( $session, CURLOPT_HTTPHEADER, array( 'Expect:' ) ); // do the POST and then close the session $response = curl_exec($session); print_r($response); curl_close($session); ?> But i Do not know Why not run and Gives the following message: HTTP/1.1 200 OK Date: Wed, 05 Nov 2014 03:37:57 GMT Server: Apache/2.4.7 (Ubuntu) Set-Cookie: RT_SID_tickets.80=53fc8c23dd35759180ae28e5edb2a967; path=/rt; HttpOnly X-Frame-Options: DENY Vary: Accept-Encoding Transfer-Encoding: chunked Content-Type: text/plain; charset=utf-8 RT/4.0.19 400 Bad Request # No attachment for 1.jpg please help...
Re: [rt-users] rt & asterisk
Does not work :( : HTTP/1.1 200 OK Date: Wed, 05 Nov 2014 05:21:25 GMT Server: Apache/2.4.7 (Ubuntu) Set-Cookie: RT_SID_tickets.80=18cb22f93510931eb02ea53741f19242; path=/rt; HttpOnly X-Frame-Options: DENY Vary: Accept-Encoding Transfer-Encoding: chunked Content-Type: text/plain; charset=utf-8 RT/4.0.19 400 Bad Request # No attachment for 1
Re: [rt-users] rt & asterisk
very thank... nobody help me?
[rt-users] how add attachment to my perl file
I have a perl code.
in the code add comment on ticket (rt)..
how can i add attach file to this code?
.
#!/usr/bin/perl
#
# comment_on_ticket.pl -- add comment to an RT ticket.
use strict;
use warnings;
use RT::Client::REST::Ticket;
use Error qw(:try);
use RT::Client::REST;
use RT::Client::REST::Ticket;
unless (@ARGV >= 4) {
die "Usage: $0 username password ticket_id comment\n";
}
my $rt = RT::Client::REST->new(
server => ($ENV{RTSERVER} || 'http://192.168.1.201/rt'),
);
$rt->login(
username=> shift(@ARGV),
password=> shift(@ARGV),
);
my $ticket = RT::Client::REST::Ticket->new(
rt => $rt,
id => shift(@ARGV),
);
try {
$ticket->comment(
message => shift(@ARGV),
cc => [qw(i...@pionfirm.com)],
);
} catch Exception::Class::Base with {
my $e = shift;
die ref($e), ": ", $e->message || $e->description, "\n";
};
use Data::Dumper;
print Dumper($ticket);
Re: [rt-users] how add attachment to my perl file
please please debug my code just once...
i tried on the in code Hours...
This is very important for me
comment in ticket in create but Without attach...
#!/usr/bin/perl
#
# comment_on_ticket.pl -- add comment to an RT ticket.
use strict;
use warnings;
use RT::Client::REST::Ticket;
use Error qw(:try);
use RT::Client::REST;
use RT::Client::REST::Ticket;
use MIME::Entity;
use MIME::Lite;
unless (@ARGV >= 4) {
die "Usage: $0 username password ticket_id comment\n";
}
my $rt = RT::Client::REST->new(
server => ($ENV{RTSERVER} || 'http://192.168.1.201/rt'),
);
$rt->login(
username=> shift(@ARGV),
password=> shift(@ARGV),
);
my $attachments_1 = MIME::Lite->new(Type =>'application/octet-stream');
$attachments_1->attach(Type => 'application/octet-stream',
Path=> '/pasokh.gsm',
Filename=> 'pasokh.gsm',
Disposition => 'attachment'
);
my $ticket = RT::Client::REST::Ticket->new(
rt => $rt,
id => shift(@ARGV),
);
try {
$ticket->comment(
message => shift(@ARGV),
cc => [qw(i...@pionfirm.com)],
attachments_1 => $attachments_1
);
}
catch Exception::Class::Base with {
my $e = shift;
die ref($e), ": ", $e->message || $e->description, "\n";
};
use Data::Dumper;
print Dumper($ticket);
Re: [rt-users] rt & asterisk
ok thanks.
in perl:
comment in ticket in create but Without attach...
What to Do?
#!/usr/bin/perl
#
# comment_on_ticket.pl -- add comment to an RT ticket.
use strict;
use warnings;
use RT::Client::REST::Ticket;
use Error qw(:try);
use RT::Client::REST;
use RT::Client::REST::Ticket;
use MIME::Entity;
use MIME::Lite;
unless (@ARGV >= 4) {
die "Usage: $0 username password ticket_id comment\n";
}
my $rt = RT::Client::REST->new(
server => ($ENV{RTSERVER} || 'http://192.168.1.201/rt'),
);
$rt->login(
username=> shift(@ARGV),
password=> shift(@ARGV),
);
my $attachments_1 = MIME::Lite->new(Type =>'application/octet-stream');
$attachments_1->attach(Type => 'application/octet-stream',
Path => '/pasokh.gsm',
Filename => 'pasokh.gsm',
Disposition => 'attachment'
);
my $ticket = RT::Client::REST::Ticket->new(
rt => $rt,
id => shift(@ARGV),
);
try {
$ticket->comment(
message => shift(@ARGV),
cc => [qw(info [at] pionfirm)],
attachments_1 => $attachments_1
);
}
catch Exception::Class::Base with {
my $e = shift;
die ref($e), ": ", $e->message || $e->description, "\n";
};
use Data::Dumper;
print Dumper($ticket);
On Wednesday, November 5, 2014 10:01 PM, Shahab Sharifzadeh
wrote:
very thank...
nobody help me?
Re: [rt-users] how add attachment to my perl file
nobody?
Re: [rt-users] rt & asterisk
nobody?
[rt-users] error 401 Credentials required
i run command: curl -u root:Nasim1414 http://192.168.1.201/rt/REST/1.0/ticket/33/comment but get me error : RT/4.0.19 401 Credentials required what to do?
[rt-users] command last ticket-id created
hi what is report last ticket-id created by command line?
Re: [rt-users] error 401 Credentials required
Does not work...
[rt-users] command vi save by scrip
hi
i want to run command: rt comment 35 -a 'sound.gsm'
open the editor vi when execute command...
but i want to Direct save comment with attach when execute command...
$rt = exec("rt comment ticket/31 -a 'sound.gsm' < `tty` > `tty`");
[rt-users] how sync mysql?
how i sync status field's in table Tickets (RT) with other table in remote server?(Update or insret) example : if i changed ticket status(new => open) in RT web interface other filed table in remote server is change.
[rt-users] edit and change footer in rt(»|« RT 4.0.19 Copyright 1996-2014 Best)
i tried edit footer in rt page in /usr/share/request-tracker4/html/Elements/footerbut no effect my change in file(footer)why?
[rt-users] problem in RT
Hi When I change the login page ( for example I want to edit "username" to "user" ) I have a problem, when I want to login to RT with every device I have redirected to selfservice automatically. Please help me that why this happened? Thanks for your attention.
Re: [rt-users] command vi save by scrip
>If I understand you correctly, you need to make your user "privileged."
>Unprivileged users are forced to use the Self Service area.
>I don't know what you mean by 'edit "username" to "user"'. Are you trying
>to change the visible wording on the login page?
Yes i want to change visible wording on the login page.
i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't work.
what i have to do?
On Saturday, November 8, 2014 1:43 PM, Shahab Sharifzadeh
wrote:
hi
i want to run command: rt comment 35 -a 'sound.gsm'
open the editor vi when execute command...
but i want to Direct save comment with attach when execute command...
$rt = exec("rt comment ticket/31 -a 'sound.gsm' < `tty` > `tty`");
[rt-users] problem in RT
>If I understand you correctly, you need to make your user "privileged." >Unprivileged users are forced to use the Self Service area. >I don't know what you mean by 'edit "username" to "user"'. Are you trying >to change the visible wording on the login page? Yes i want to change visible wording on the login page. i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't work. what i have to do?
Re: [rt-users] problem in RT
hiI have done the following things: 1- Copy /usr/share/request-tracker4/html/Elements/login.html to /usr/local/share/request-tracker4/html/Elements/login.html 2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired. 3- Clean the Mason Cache and restart. but so forward to Selfservice page whenever login to rt. help me plz... On Sunday, January 18, 2015 2:13 PM, Alex Peters wrote: To change the HTML of the Login page: - Copy share/html/Elements/Login.html to local/share/html/Elements/Login.html. - Modify local/share/html/Elements/Login.html as desired. - Clean the Mason cache and restart RT to see your changes. To make an RT user "privileged," log into RT as a superuser (such as "root") and tick the "Let this user be granted rights (Privileged)" option for the user to be privileged (Admin > Users > Select > user). Note that RT user rights/privileges and UNIX permissions are different things. As such, you should not be giving your RT_SiteConfig.pm file executable permissions. On 18 January 2015 at 21:37, Shahab Sharifzadeh wrote: >If I understand you correctly, you need to make your user "privileged." >Unprivileged users are forced to use the Self Service area. >I don't know what you mean by 'edit "username" to "user"'. Are you trying >to change the visible wording on the login page? Yes i want to change visible wording on the login page. i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't work. what i have to do?
Re: [rt-users] problem in RT
HiI do everything that you say and i do your instructions but my problem is yet.Your solution didnt work correctly for me,please give me another solution.
Re: [rt-users] problem in RT
I have to say that by your solution i could change and edit the word " username" to "user" in login page but after this, every user (even root) i have redirected to selfservice page.i think that every user even ROOT change to the unpreviledge user or my connection to DB was disconnected. On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh wrote: HiI do everything that you say and i do your instructions but my problem is yet.Your solution didnt work correctly for me,please give me another solution.
Re: [rt-users] problem in RT
now what i have to do?when i edit login page all of my users even root was
redirected to selfservice page.
On Tuesday, January 27, 2015 11:13 PM, Alex Peters wrote:
That is very strange. User "root" should not redirect to Self Service.
Perhaps your DB has in fact been corrupted somehow. Maybe someone else can
offer another solution.On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh"
wrote:
I have to say that by your solution i could change and edit the word "
username" to "user" in login page but after this, every user (even root) i have
redirected to selfservice page.i think that every user even ROOT change to the
unpreviledge user or my connection to DB was disconnected.
On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh
wrote:
HiI do everything that you say and i do your instructions but my problem is
yet.Your solution didnt work correctly for me,please give me another solution.
Re: [rt-users] problem in RT
HiThannks for your attention,my problem had succesfully solved...This problem was from my RT On Sunday, February 1, 2015 6:50 AM, Alex Peters wrote: If this issue is only occurring after you modify the Login page, then you have made an incorrect modification. Delete the copy of the Login page in the "local" directory, clean the Mason cache, restart RT and try again.If the issue still occurs, then something else is wrong. Possibly the included "rt-validator" tool will help. If not, besides deleting and reinstalling RT, I personally don't have any other suggestions.On 31 Jan 2015 8:56 pm, "Shahab Sharifzadeh" wrote: now what i have to do?when i edit login page all of my users even root was redirected to selfservice page. On Tuesday, January 27, 2015 11:13 PM, Alex Peters wrote: That is very strange. User "root" should not redirect to Self Service. Perhaps your DB has in fact been corrupted somehow. Maybe someone else can offer another solution.On 28 Jan 2015 1:03 am, "Shahab Sharifzadeh" wrote: I have to say that by your solution i could change and edit the word " username" to "user" in login page but after this, every user (even root) i have redirected to selfservice page.i think that every user even ROOT change to the unpreviledge user or my connection to DB was disconnected. On Tuesday, January 27, 2015 5:19 PM, Shahab Sharifzadeh wrote: HiI do everything that you say and i do your instructions but my problem is yet.Your solution didnt work correctly for me,please give me another solution.
[rt-users] change login page lang
hi login page language in RT is "EN" by default.how i can change default language in login page? for example: fr.po
[rt-users] change login page lang
Thanks...But I have a new problem I have edited the word "username" in login.html file to persian language " نام کاربری " and it work correctly but my problem is this that when I enter incorrect username or password , the persian words such as " نام کاربری " is shown illegible. What I have to do?Thanks for your attention
[rt-users] Login in unix
Hi How can i login in unix with a user that is created in RT's web interface?
[rt-users] Run a php file
If I want to run a special php file after I save everything in rt, What I have to do?
[rt-users] Run a php file
OR How can I run a special php file after then I save one thing in RT?
