Re: [rt-users] RT-Authen-ExternalAuth plugin causes 'Can't locate Apache.pm in @INC' issue
Thanks Bart. User interface is not affected. Only Php/Perl code execution. On Feb 1, 2012, at 11:32 PM, Bart b...@pleh.infomailto:b...@pleh.info wrote: Are you only getting the errors when executing the custom PHP/Perl code? Or does this also affect RT's user interface/functionality? -- Bart Op 2 februari 2012 02:33 schreef Srikumar Nair srikum...@fb.commailto:srikum...@fb.com het volgende: We have a RT 4.0.4 installation running on Apache. We have some front end PHP code that calls Perl scripts which use Perl RT APIs for RT interactions. Recently we installed the RT-Authen-ExternalAuth plugin (version 0.09) to RT. This creates the the following error when ever the php tries to invoke the perl scripts. But if I remove the plugin from the RT_SiteConfig.pm file everything works fine again. Has anyone see this issue? Can't locate Apache.pm in @INC (@INC contains: /opt/rt4/local/lib /opt/rt4/local/plugins/RT-Site-Facebook-TicketPageMenu/lib /opt/rt4/local/plugins/RT-Site-Facebook-SetQueue/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/local/plugins/RT-Extension-ArticleTemplates/lib /opt/rt4/lib /opt/rt4/share/html/fb/perl /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/5.8.8/CGI/Cookie.pm line 38, DATA line 558. Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, DATA line 558. BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, DATA line 558. Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, DATA line 558. BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, DATA line 558. Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, DATA line 558. BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, DATA line 558. Thanks a bunch. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] RT-Authen-ExternalAuth plugin causes 'Can't locate Apache.pm in @INC' issue
We have a RT 4.0.4 installation running on Apache. We have some front end PHP code that calls Perl scripts which use Perl RT APIs for RT interactions. Recently we installed the RT-Authen-ExternalAuth plugin (version 0.09) to RT. This creates the the following error when ever the php tries to invoke the perl scripts. But if I remove the plugin from the RT_SiteConfig.pm file everything works fine again. Has anyone see this issue? Can't locate Apache.pm in @INC (@INC contains: /opt/rt4/local/lib /opt/rt4/local/plugins/RT-Site-Facebook-TicketPageMenu/lib /opt/rt4/local/plugins/RT-Site-Facebook-SetQueue/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/local/plugins/RT-Extension-ArticleTemplates/lib /opt/rt4/lib /opt/rt4/share/html/fb/perl /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib/perl5/5.8.8/CGI/Cookie.pm line 38, DATA line 558. Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, DATA line 558. BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm line 3, DATA line 558. Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, DATA line 558. BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/DBI.pm line 4, DATA line 558. Compilation failed in require at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, DATA line 558. BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 27, DATA line 558. Thanks a bunch. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Selecting Queues Dynamically with Perl API in 4.0.2
I have setup the Queue with a custom field called 'Country' and created a queue
with country populated with 'United States'.
Then, I am using the following code snippet to select this Queue based on the
custom Country field value in Queue.
$cfCountryQ = RT::CustomField-new(RT-SystemUser);
$cfCountryQ-LoadByName(Name = 'Country');
$splQueues = RT::Queues-new(RT-SystemUser);
$splQueues-LimitCustomField (CustomField = $cfCountryQ-id, Value = 'United
States');
while (my $splQueue = $splQueues-Next) {
print (inside the loop\n);
print ($splQueue-Name);
}
The control does not go inside the loop. I am wondering what is that I am doing
wrong here..
~
~
~
~
~
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Adding custom field to the Queue object thru initial data script (4.0.2)
Thanks Kevin..
I got that suggestion (Queue = 0) from Ruslan for another question.
BTW, back to my original question..
I am trying to create a custom field on the Queue object with the initial
data script, which has the following entry:
{
Name= 'Country',
Type= 'SelectSingle',
LookupType = 'RT::Queue',
Disabled= 0,
Queue = 0,
Description = 'Country information is used to identify country
specific queues',
},
My assumption is specifying the LookupType as 'RT::Queue' will make it add
it to the Queue object. But this gets added to the Ticket object.
How do I add custom field to Queue Object?
Thanks
On 10/26/11 3:09 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Oct 21, 2011 at 10:42:43PM +, Srikumar Nair wrote:
I am trying to create a custom field on the Queue object with the
initial data script, which
has the following entry:
Queue = 0,
Don't pass this line, it'll cause Custom Field to make some bad
backwards-compatibility decisions
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA — October 31 November 1, 2011
* Barcelona, Spain — November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Adding custom field to the Queue object thru initial data script (4.0.2)
That is perfect. That did the trick..
On 10/26/11 3:24 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Wed, Oct 26, 2011 at 10:20:24PM +, Srikumar Nair wrote:
I got that suggestion (Queue = 0) from Ruslan for another question.
Correct, it applies to Ticket Custom Fields, which is the question
Ruslan was answering.
BTW, back to my original question..
I am trying to create a custom field on the Queue object with the
initial
data script, which has the following entry:
{
Name= 'Country',
Type= 'SelectSingle',
LookupType = 'RT::Queue',
Disabled= 0,
Queue = 0,
Description = 'Country information is used to identify country
specific queues',
},
My assumption is specifying the LookupType as 'RT::Queue' will make it
add
it to the Queue object. But this gets added to the Ticket object.
How do I add custom field to Queue Object?
Remove Queue = 0 from the code you've pasted.
-kevin
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA — October 31 November 1, 2011
* Barcelona, Spain — November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Adding custom field to the Queue object thru initial data script (4.0.2)
Has anyone tried to add custom fields to the Queue object (or any other Ticket
objects) thru the initial data scripts (which will be run with the
$RT_HOME/sbin/rt-setup-database command)?
Also, is there a place where I can find the list of different Types I can use
in script?
Basically these should correspond to various drop down values for Type in the
web UI where you define the Custom Fields.
Thanks again..
I am trying to create a custom field on the Queue object with the initial data
script, which has the following entry:
{
Name= 'Country',
Type= 'SelectSingle',
LookupType = 'RT::Queue',
Disabled= 0,
Queue = 0,
Description = 'Country information is used to identify country
specific queues',
},
My assumption is specifying the LookupType as 'RT::Queue' will make it add it
to the Queue object. But this gets added to the Ticket object.
How do I add custom field to the Queue object thru the initial data scripts?
Thanks
Srikumar
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜
November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Displaying custom field with Ticket API
Great. That works nicely.
Thanks Ruslan.
From: Ruslan Zakirov r...@bestpractical.commailto:r...@bestpractical.com
Date: Sat, 22 Oct 2011 15:05:12 +0400
To: Srikumar Nair srikum...@fb.commailto:srikum...@fb.com
Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Displaying custom field with Ticket API
Use FirstCustomFieldValue method.
Regards, Ruslan. From phone.
22.10.2011 0:54 пользователь Srikumar Nair
srikum...@fb.commailto:srikum...@fb.com написал:
We have a Global custom field called Search_Criteria in Ticket object.
I am using the following code snippet to display this Search_Criteria in the
tickets.
Apparently the print line is not correct; but after searching the mailing lists
and the wiki I cannot find the correct way to do this.
What is the correct way here?
my $ticketSql = Requestor.Name = '$requestor';
my $tickets4Requestor = RT::Tickets-new(RT-SystemUser);
$tickets4Requestor-FromSQL($ticketSql);
while (my $request = $tickets4Requestor-Next ) {
print $request-CF.{Search_Criteria} . \n; ### == problem line.
}
Thanks
Srikumar
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA — October 31 November 1, 2011
* Barcelona, Spain — November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] creation initial data with rt-setup-database (4.0.2)
I am using the following entry in the initial data file to create a custom
field:
@CustomFields = (
{
Name= 'Search_Criteria',
Type= 'FreeformSingle',
Disabled= 0,
Description = 'Search Criteria',
}
)
* When looking at this custom field in the RT UI in the advance tab I get the
message Something wrong. Contact system administrator. What I am I doing
wrong here?
* Also, what option do I specify to make this a global one which is applicable
to all the tickets?
Thanks
Srikumar
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] creation initial data with rt-setup-database (4.0.2)
Perfect. That took care of both the issues.
BTW, what is the URL for me to file bugs in RT?
On 10/21/11 1:01 PM, Ruslan Zakirov r...@bestpractical.com wrote:
On Fri, Oct 21, 2011 at 11:02 PM, Srikumar Nair srikum...@fb.com wrote:
I am using the following entry in the initial data file to create a
custom
field:
@CustomFields = (
{
Name= 'Search_Criteria',
Type= 'FreeformSingle',
Disabled= 0,
Description = 'Search Criteria',
}
)
* When looking at this custom field in the RT UI in the advance tab I
get
the message Something wrong. Contact system administrator.
What I am I
doing wrong here?
When you see such message, you have more descriptive message in the logs.
* Also, what option do I specify to make this a global one which is
applicable to all the tickets?
If you add Queue = 0, then probably you'll kill both rabbits.
Please file a bug report saying that above structure in initialdata
file result in an invalid custom field. Create method in
RT::CustomField should do better job at validating its input.
Thanks
Srikumar
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] Displaying custom field with Ticket API
We have a Global custom field called Search_Criteria in Ticket object.
I am using the following code snippet to display this Search_Criteria in the
tickets.
Apparently the print line is not correct; but after searching the mailing lists
and the wiki I cannot find the correct way to do this.
What is the correct way here?
my $ticketSql = Requestor.Name = '$requestor';
my $tickets4Requestor = RT::Tickets-new(RT-SystemUser);
$tickets4Requestor-FromSQL($ticketSql);
while (my $request = $tickets4Requestor-Next ) {
print $request-CF.{Search_Criteria} . \n; ### == problem line.
}
Thanks
Srikumar
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] Adding custom field to the Queue object thru initial data script (4.0.2)
I am trying to create a custom field on the Queue object with the initial data
script, which has the following entry:
{
Name= 'Country',
Type= 'SelectSingle',
LookupType = 'RT::Queue',
Disabled= 0,
Queue = 0,
Description = 'Country information is used to identify country
specific queues',
},
My assumption is specifying the LookupType as 'RT::Queue' will make it add it
to the Queue object. But this gets added to the Ticket object.
How do I add custom field to the Queue object thru the initial data scripts?
Thanks
Srikumar
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] Perl way to select Queues based on condition (4.0.2).
I have a Custom Field on the Queue object called 'Support Level' with various support levels (Different Queue for different support levels) How can I choose the Queue (with Perl APIs) based on the Support Level I receive as input? I want to assign the Ticket to the correct queue during Ticket creation (BTW, I create Tickets with Perl APIs). Does any one has some Perl code snippets that uses the RT APIs? Thanks a bunch.. RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Setting Custom Field during Ticket creation in Perl API (4.0.2)
retrying.. I am pretty sure there is someone in the community who can tell me
what I am doing wrong ..
I am trying to set a Custom Field Value during the creation of a ticket with
the following piece of code. But the value (SN-1234) is not getting added to
custom field
(BTW, I already pre created the Custom Field for the Ticket object and made it
Global).
What am I doing wrong? Is SetIncludeContentForValue the correct API call?
=
my $cf = RT::CustomField-new($RT::SystemUser);
$cf-Load('Store Number');
unless ($cf-id) {
$RT::Logger-error( Couldn't load custom field . Store Number);
}
$cf-SetIncludeContentForValue (SN-1234);
@retValues = $ticket-Create( Queue = 'My Store Queue', Subject = 'Test
Ticket for Store 1234 ', CustomField = $cf);
=
Thanks
~
~
~
~
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜
November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Setting Custom Field during Ticket creation in Perl API (4.0.2)
Thanks Ruslan. Where can I find the file t/web/search_cf_quotes.t? Is it
part of the RT distribution?
On 10/18/11 9:33 AM, Ruslan Zakirov r...@bestpractical.com wrote:
Hi,
Example from t/web/search_cf_quotes.t
17 RT::Test-create_tickets(
18 { Queue = 'General' },
19 { Subject = 'ticket foo', 'CustomField-' . $cf-id =
'2011-09-15' },
20 { Subject = 'ticket bar', 'CustomField-' . $cf-id =
'2011-10-15' },
21 { Subject = 'ticket baz' },
22 );
create_tickets sends most args into RT::Ticket::Create without changes.
For sure SetIncludeContentForValue is not what you want.
On Tue, Oct 18, 2011 at 8:20 PM, Srikumar Nair srikum...@fb.com wrote:
retrying.. I am pretty sure there is someone in the community who can
tell
me what I am doing wrong ..
I am trying to set a Custom Field Value during the creation of a ticket
with
the following piece of code. But the value (SN-1234) is not getting
added
to custom field
(BTW, I already pre created the Custom Field for the Ticket object and
made
it Global).
What am I doing wrong? Is SetIncludeContentForValue the correct API
call?
=
my $cf = RT::CustomField-new($RT::SystemUser);
$cf-Load('Store Number');
unless ($cf-id) {
$RT::Logger-error( Couldn't load custom field . Store Number);
}
$cf-SetIncludeContentForValue (SN-1234);
@retValues = $ticket-Create( Queue = 'My Store Queue', Subject =
'Test
Ticket for Store 1234 ', CustomField = $cf);
=
Thanks
~
~
~
~
RT Training Sessions
(http://bestpractical.com/services/training.html) * Washington DC, USA —
October 31 November 1, 2011 * Barcelona, Spain — November 28 29,
2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA ‹ October 31 November 1, 2011
* Barcelona, Spain ‹ November 28 29, 2011
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] Creating ticket with Attachment using Perl APIs (4.0.2)
I am trying to create a ticket with attachment thru the Perl APIs. I don't see a method in the RT::Ticket API for adding attachment during ticket creation. When looking at the RT::Attachment API it says This module should never be instantiated directly by client code. it's an internal module which should only be instantiated through exported APIs. So wondering how I can create a ticket with attachment. If any one have a few of lines of sample code that will be appreciated. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Creating ticket with Attachment using Perl APIs (4.0.2)
Thanks Thomas.. Following lines of code did what I was looking for.. my $mimeObj = MIME::Entity-build(Description = My Attachment, Path= /path/to/file/file.pdf, Type= application/pdf, Encoding= base64); $mimeObj-attach(Path= /path/to/file2/file2.pdf, Type= application/pdf, Encoding= base64); My @retValues = $ticket-Create( Queue = 'My Queue', Subject = 'Create Ticket with PDF ', MIMEObj = $mimeObj); On 10/17/11 11:03 AM, Thomas Sibley t...@bestpractical.com wrote: On 10/17/2011 01:47 PM, Srikumar Nair wrote: I am trying to create a ticket with attachment thru the Perl APIs. I don't see a method in the RT::Ticket API for adding attachment during ticket creation. When looking at the RT::Attachment API it says This module should never be instantiated directly by client code. it's an internal module which should only be instantiated through exported APIs. So wondering how I can create a ticket with attachment. You need to construct a MIME entity and pass it in as the MIMEObj argument. There is a not terribly simple example of this in CreateTicket in RT::Interface::Web. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=format ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
Great.. Thanks Kevin. On 10/14/11 10:29 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=form at ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA ˜ October 18 19, 2011 * Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜ November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
I am trying to use the following two lines of code to get started with the PERL API.. my $ticket = RT::Ticket-new($RT::SystemUser); $ticket-Create( Queue = 'General', Subject = 'Test Ticket'); But it results in the error.. Can't call method CaseSensitive on an undefined value at /opt/rt4/lib/RT/Record.pm line 363. Has anyone seen this issue? Thanks On 10/14/11 10:29 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=form at ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA ˜ October 18 19, 2011 * Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜ November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Creating attachments during ticket creation with REST (4.0.2)
I am trying to add an attachment as part of the ticket creation with REST (in 4.0.2) Following is my input: Requestor: johnt Subject: 'test ticket' Queue: 'General' Attachment: /var/log/test.pdf Ticket gets created but no attachment and I get the error RT/4.0.2 409 Syntax Error # Ticket 6 created. # attachment: Unknown field. What is the input to create ticket with attachments? Does anyone know? Thanks RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] REST queries/search for queue objects in 4.0.2
That is helpful.. That took care of the issue. Thanks On 10/14/11 3:16 PM, Ruslan Zakirov r...@bestpractical.com wrote: Hi, You probably forgot to load config and init RT. Usually in the beginning of a scrip you have: use 5.008003; use strict; use warnings; use lib qw(/opt/rt4/local/lib /opt/rt4/lib); use RT; RT::LoadConfig(); RT::Init(); ... code goes here ... On Fri, Oct 14, 2011 at 10:40 PM, Srikumar Nair srikum...@fb.com wrote: I am trying to use the following two lines of code to get started with the PERL API.. my $ticket = RT::Ticket-new($RT::SystemUser); $ticket-Create( Queue = 'General', Subject = 'Test Ticket'); But it results in the error.. Can't call method CaseSensitive on an undefined value at /opt/rt4/lib/RT/Record.pm line 363. Has anyone seen this issue? Thanks On 10/14/11 10:29 AM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Oct 14, 2011 at 05:25:59PM +, Srikumar Nair wrote: Thanks.. While searching for APIs I noticed some emails talking about the Ticket_Overlay.pm file in the $RT_HOME/lib/RT folder. But I can't seem to find any file with the name *Overlay* in this folder (I am using 4.0.2). Where are these *Overlay* files in 4.0.2? 4.0 finally merged the Queue.pm and Queue_Overlay.pm files. You can now safely read the Queue.pm or Ticket.pm file with perldoc -kevin On 10/14/11 5:52 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Oct 13, 2011 at 11:26:20PM +, Srikumar Nair wrote: I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=fo rm at ). Is there an equivalent one for the Queue object? When I tried it I got errorŠ Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? RT's REST API is intended mostly for working with tickets (the query is actually TicketSQL as available in the normal Query Builder UI). If you need to work with and modify other RT objects, you'll want to use RT's perl API. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA ˜ October 18 19, 2011 * Washington DC, USA ˜ October 31 November 1, 2011 * Barcelona, Spain ˜ November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] REST queries/search for queue objects in 4.0.2
I see that the REST APIs has a search method to do search for tickets based on some conditions (Request: /REST/1.0/search/ticket?query=queryorderby=sort-orderformat=format). Is there an equivalent one for the Queue object? When I tried it I got error… Following is query string: /REST/1.0/search/queue?query= Name = 'My Special Queue' And the response is == (RT/4.0.2 500 Server Error. Unsupported object type) Is there a way to query/search non ticket objects using conditions? Thanks RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] AuthToken field/attribute in Users Object (RT 4.0.2)
Thanks Kevin. On 10/11/11 8:54 AM, Kevin Falcone falc...@bestpractical.com wrote: On Mon, Oct 10, 2011 at 07:26:23PM +, Srikumar Nair wrote: I am referring to the AuthToken column in the Users table in the RT installation (4.0.2) Does any one know what is this field used for? I have seen this getting set when I create some users and it does not get set when I create some other users. When does this get set and what is it used for? If you visit Preferences - About Me, you'll see the Secret Authentication Token box with an explanation of where it's used. It is lazily generated the first time it's needed. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] AuthToken field/attribute in Users Object (RT 4.0.2)
I am referring to the AuthToken column in the Users table in the RT installation (4.0.2) Does any one know what is this field used for? I have seen this getting set when I create some users and it does not get set when I create some other users. When does this get set and what is it used for? Thanks much. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
